19 Hong Kong jobs in Canada

The reinvention of business processes and technology is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization in the rapidly evolving Digital Age.
As a Business Applications Sales Specialist, you will play a pivotal role in driving end-to-end
business transformation within Canada's Education sector. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a background in navigating senior stakeholder environments, you also bring well-established networks and familiarity in selling CRM, ERP, and Low Code platforms. You will help them achieve their business goals by bringing industry-relevant business value insights and leading solutions to enable their end-to-end business transformations. You are cabable of orchestrating across internal teams, partners, and services organizations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments. You will organize and lead the entire sales process, from account planning to closing the sale. You will also be responsible for delivering the One Microsoft narrative, competitive differentiation, customer centric pitch, value proposition and compelling proposals with commercial options. You will be part of a dedicated sales community supported by your adjoining account teammates and support teams.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
The following are the primary responsibilities of the AI Business Process Sales Specialist:
+ Partner withand leadAccount Planning Team onAccount Planfor Business Application opportunities, including decision maker identificationand solution play selection
+ Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned Business Applications solution expert
+ Maintainaccurate forecasting and pipeline hygiene to support business performance and strategic planning
+ DelivertheOne Microsoft narrative and solution pitches toC-Suite executives and Business Decision Makerswithin the Education vertical
+ Orchestrate business value + technical solution demos toalign with thecustomers'desired business outcomesand solution requirements
+ Manage long-term contract renewalswith existingaccountsto ensure long-term satisfaction andsuccesses
+ Actively and regularly engage in sales community calls/channels and share learnings and best practices
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.
+ 1+ Years Experience selling CRM,ERPor cloud-based business applications to large enterprise accounts
**Additional or Preferred Qualifications**
+ 2to 5 years oftechnology-related sales or account management experience
+ Experience selling CRM,ERPor cloud-based business applications to large enterprise accounts. Developing pipeline through BDM networking, assessing strategic customerobjectives, digital transformation opportunity discovery, and an ability to measure and present incremental and new economic value from solutions proposed.
+ Ability to sell connected end-to-end business transformationsolutionsacross business units withinaccounts.
+ Leading/orchestrating sales processes across account planning, opportunity planning, customer decision frameworks, evaluationplansand sophisticated business case discussions.
+ Deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
+ Demonstrated accuracy in forecasting business andmaintainingpipeline hygiene.
+ Track recordand history of exceeding sales quota.
+ Understanding of:
+ CRM and/or ERP applicationsincludingMarketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management and Commerce and how they translate into business impact.
+ Intermediateunderstandingor1 to3years' experience selling into Government, HealthCareorEducation
+ Broad understanding of commercial cloud offerings, Microsoft's cloud platform, and/orcompetitors and related ecosystems.
+ Relationship building with C-Suite
+ Design Thinking and Solution Envisioning
+ Passion and commitment forlong-termcustomer success
+ Ability tomaintaina high levelof productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex,collaborative,and team-oriented environment.
+ Organizational agility:able to coordinate stakeholders like Marketing, Engineering, Licensing, Legal,Technical,Executives etc.
+ Problem solver and ability to work in rapidly changing environment effectively managing ambiguity.
Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $103,500 - CAD $170,700 per year.
Find additional pay information here:
will accept applications for the role until October 20, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The reinvention of business processes and technology is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization in the rapidly evolving Digital Age.
As a Business Applications Sales Specialist, you will play a pivotal role in driving end-to-end
business transformation within Canada's Education sector. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a background in navigating senior stakeholder environments, you also bring well-established networks and familiarity in selling CRM, ERP, and Low Code platforms. You will help them achieve their business goals by bringing industry-relevant business value insights and leading solutions to enable their end-to-end business transformations. You are cabable of orchestrating across internal teams, partners, and services organizations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments. You will organize and lead the entire sales process, from account planning to closing the sale. You will also be responsible for delivering the One Microsoft narrative, competitive differentiation, customer centric pitch, value proposition and compelling proposals with commercial options. You will be part of a dedicated sales community supported by your adjoining account teammates and support teams.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
The following are the primary responsibilities of the AI Business Process Sales Specialist:
+ Partner withand leadAccount Planning Team onAccount Planfor Business Application opportunities, including decision maker identificationand solution play selection
+ Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned Business Applications solution expert
+ Maintainaccurate forecasting and pipeline hygiene to support business performance and strategic planning
+ DelivertheOne Microsoft narrative and solution pitches toC-Suite executives and Business Decision Makerswithin the Education vertical
+ Orchestrate business value + technical solution demos toalign with thecustomers'desired business outcomesand solution requirements
+ Manage long-term contract renewalswith existingaccountsto ensure long-term satisfaction andsuccesses
+ Actively and regularly engage in sales community calls/channels and share learnings and best practices
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.
+ 1+ Years Experience selling CRM,ERPor cloud-based business applications to large enterprise accounts
**Additional or Preferred Qualifications**
+ 2to 5 years oftechnology-related sales or account management experience
+ Experience selling CRM,ERPor cloud-based business applications to large enterprise accounts. Developing pipeline through BDM networking, assessing strategic customerobjectives, digital transformation opportunity discovery, and an ability to measure and present incremental and new economic value from solutions proposed.
+ Ability to sell connected end-to-end business transformationsolutionsacross business units withinaccounts.
+ Leading/orchestrating sales processes across account planning, opportunity planning, customer decision frameworks, evaluationplansand sophisticated business case discussions.
+ Deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
+ Demonstrated accuracy in forecasting business andmaintainingpipeline hygiene.
+ Track recordand history of exceeding sales quota.
+ Understanding of:
+ CRM and/or ERP applicationsincludingMarketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management and Commerce and how they translate into business impact.
+ Intermediateunderstandingor1 to3years' experience selling into Government, HealthCareorEducation
+ Broad understanding of commercial cloud offerings, Microsoft's cloud platform, and/orcompetitors and related ecosystems.
+ Relationship building with C-Suite
+ Design Thinking and Solution Envisioning
+ Passion and commitment forlong-termcustomer success
+ Ability tomaintaina high levelof productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex,collaborative,and team-oriented environment.
+ Organizational agility:able to coordinate stakeholders like Marketing, Engineering, Licensing, Legal,Technical,Executives etc.
+ Problem solver and ability to work in rapidly changing environment effectively managing ambiguity.
Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $103,500 - CAD $170,700 per year.
Find additional pay information here:
will accept applications for the role until October 20, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Must live in Calgary or nearby area***
**Role Overview**
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.
Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.
**Unique Job Responsibilities**
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
**Platform Architect Specifics**
- This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
- Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions
**Job Description**
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.
The Customer Outcomes **Principal Platform Architect** is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Responsibilities:
+ Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
+ Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
+ Provide a variety of knowledge across multiple workflows
+ Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
+ Translate goals to outcomes into a customer roadmap
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
+ Manage technical governance, and a delivery operating model and governance
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
+ Support the sales effort by scoping and estimating the engagement and change orders
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform
+ Maintain skills / certifications on relevant technologies and workflows
+ Support the professional development of others through mentoring
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
+ 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
+ **Minimum 2 years of ServiceNow Platform experience is required**
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada or nearby area**
+ Management consulting experience
+ Ability to travel up to 25%
+ Creativity with comfort running programs independently within a fast-paced environment
+ Success driving complex issues through analysis and resolution
+ Ability to relay complex information to diverse set of audiences, both technical and non-technical
+ ServiceNow certifications in aligned workflow
+ Industry domain expertise in Financial Services or Public Sector preferred
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Solutions Sales Executive- Public Sector**
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

**Solutions Sales Executive- Public Sector**
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Are you passionate about harnessing the power of cloud and AI to drive transformation? Step into the role of Cloud & AI Specialist on Microsoft's Public Sector team and drive meaningful innovation across the Federal Government in how they deliver citizen services and national initiatives. You'll accelerate Azure adoption across Canada, collaborating with a passionate team of Solution Engineers and cross-functional experts. Together, you'll design impactful, future-ready solutions that address complex challenges, and create lasting value for citizens and government employees alike.
As a Cloud & AI Specialist - Federal Public Sector, you are both a business leader and a trusted technical advisor within Microsoft's enterprise sales organization, working with our most important Federal Government customers in Canada. You bring a unique blend of deep technical expertise and sharp business acumen to drive Azure adoption and AI transformation. In this role, you will advance customer engagements to achieve, and exceed, quarterly Azure consumption targets across Infrastructure, Data, and AI platforms in your assigned accounts. You have the executive presence to engage confidently with decision-makers, inspiring them to imagine new possibilities through the Microsoft Cloud.
You will lead a virtual team of sales, technical, and services professionals to help customers turn vision into reality. From identifying high-impact projects to building compelling business cases and driving them to production, you will guide customers through their transformation journey. You will build and sustain strong relationships at the CxO level, influencing long-term strategic direction and acting as a trusted advisor to business and technology leaders.
Your work will help customers evaluate cloud strategies, modernize applications and data, and adopt innovative AI solutions. You will anticipate and remove roadblocks to ensure smooth deployments, driving both customer satisfaction and measurable results.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We bring a growth mindset to our work, innovate to empower others, and collaborate to reach shared goals. We are guided by respect, integrity, and accountability, fostering an inclusive culture where everyone can succeed at work and beyond.
**Responsibilities**
**Responsibilities**
**Sales Execution**
+ **Inspire with insight:** Bring impactful industry perspectives into every customer conversation, positioning yourself as a trusted thought leader. Advise Higher Education institutions across business functions on their digital transformation journey, leading virtual transformational shifts that drive deployment and create measurable business value. Integrate partners into account and territory planning to deliver holistic, impactful engagements.
+ **Drive new opportunities:** Orchestrate with your team to run targeted campaigns, uncover fresh opportunities, and generate high-quality engagements. Lead strategic conversations with high-potential customers, those with significant budgets, competitive landscapes, or global reach in partnership with account teams and partners.
+ **Build pipeline and guide strategy:** Facilitate collaboration across the Account Team Unit (ATU) and Specialist Team Unit (STU) to build a strong pipeline. Mentor others on effective social selling practices. Apply Microsoft's proven sales process to qualify opportunities, decide where to focus, and guide customers on the most effective ways to achieve their goals with Microsoft solutions.
**Scaling and Collaboration**
+ **Expand impact through partnerships:** Plan and execute opportunities by engaging the right resources and partners to cross-sell and up-sell across solution areas. Identify, validate, and coordinate partner solutions that align with customer priorities. Provide input to Global Partner Solutions (GPS) to refine partner strategies and connect ecosystems that drive business growth.
+ **Lead collaborative orchestration:** Bring together internal stakeholders and external partners-including the Enterprise Operating Unit using a holistic, territory-wide approach. Position opportunities to promote collaboration, participation, and maximum value creation for customers.
**Technical Knowledge**
+ **Maintain deep cloud expertise:** Hold or actively pursue Azure Fundamentals certification and sustain at least 200-level technical knowledge. Apply this expertise to engage credibly with technical stakeholders, guiding decisions and driving solution adoption.
**Sales Excellence**
+ **Shape markets and spark innovation:** Grow the Canadian education market by uniting technical expertise, industry insights, strategic partners, and resources to deliver groundbreaking solutions. Lead teams in exploring emerging opportunities, refining solution portfolios, and empowering innovation across Canada's Higher Education sector.
**Qualifications**
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience.
+ 2+ years solution or services sales experience.
**Additional or preferred qualifications**
+ Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
+ 4+ years solution or services sales experience.
+ Experience working with or selling into Higher Education.
Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $103,500 - CAD $170,700 per year.
Find additional pay information here:
will accept applications for the role until October 15, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Must live in Calgary or nearby area***
**Role Overview**
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the **Principal Customer Success Executive** (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer's industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer's platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
**Job Responsibilities**
+ Lead high-complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities; ultimately chaperoning Impact value management and demonstrating strategic oversight
+ Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre-sales support for funnel opportunities as requested
+ Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility of customer insights to create executive-ready narratives
+ Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands, and providing industry-specific thought leadership
+ Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards, interfacing with Delivery as required
+ Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices
+ Identify areas of risk and take steps to prevent customer or revenue churn
+ Work closely with Sales Teams to define and execute product adoption and customer retention plans
+ Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and ensure adherence
+ Help the customer identify incidents where contractual SLAs were missed and take necessary action
+ Improve overall customer satisfaction, as well as the satisfaction of their internal customers
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada**
+ Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment
+ PMP preferred; project management experience required
+ Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred
+ Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: - IT Strategy and Planning - IT Operations and Management - Human Resources - Security Operations - Customer Service Management - IT Processes - IT Governance - IT Portfolio, Program and Project Management - IT Project Delivery (SDLC)
+ Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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