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• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

Job Description

TCU Place is looking for several ambitious and energetic team players to join the team as a Guest Services Attendants. This group is responsible to deliver excellent food and beverages, ticket taking, ushering, souvenir sales and coat check services. This is a casual position and staff are scheduled for events that typically take place evenings and weekends and the odd day. This is a perfect position if you are looking to supplement your income or if you simply like to be part of the entertainment business.

Responsibilities

• Provides directions, information and answers to event-related questions in a pleasant and courteous manner.
• Checks tickets to ensure they are for the right event, date and time.
• Controls entrance to the Theatre and helps late-comers to their seats.
• Enforces guest services policies, e.g., smoking in designated areas, no food or drink in the theatre.
• Enforces no-camera policy at the discretion of the promoter.
• Adheres to procedures regarding cash.
• Counts in merchandise or bar/concession items.
• Moves portable bars and other equipment, as required.
• Cleans work area and equipment after events.
• Picks up garbage (e.g., cups, wrappers, programs, etc.) during events.
• Performs minor custodial duties, including wiping sinks and mirrors and restocking supplies as necessary during events.
• Checks coat tags to ensure they are in the right order. Places coats as required.
• Provides table and/or host service of wines, liqueurs, beers and spirits.
• Provides quick, efficient service at concessions, souvenir stands, bars and binocular stand.

Qualifications:

• Grade 12 education.
• Knowledge of cash-handling procedures.
• Ability to deal courteously and tactfully with guests and clients

SECURITY REQUIREMENTS

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Job Description

Exciting Opportunity: Join our Team at Tommy Gun's Calgary!

Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager . We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors.

Position: Guest Services Manager

Work Term: Full-time

Location: Beacon Hill - Calgary

Wage: starting at $18 per hour, PLUS Manager's bonus.

Benefits

• Clean, safe, and positive work environment
• Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture
• Opportunities for growth and career advancement
• Enjoy a staff discount on our large product selection
• Be a part of an amazing clientele who appreciate the Tommy Gun's experience

Requirements to Thrive with Us:

• Exceptional Customer Service Skills - can you go above and beyond for every guest, every time
• Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team
• Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities
• Bring familiarity with visual merchandising and product inventory (an asset!)
• Bonus points for experience in a salon, barbershop, or spa
• Let your outgoing and fun personality shine through!

Who We Are:

At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look.

Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy.

Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself.

Learn more about Tommy Gun's:

Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

Job Description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

Job Description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent,  full-time  position, starting July 23, 2025.

Starting Rate of Pay:  $20.15 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $23.55.

Job Duties Include:

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

• Previous leadership experience in guest services preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications preferred

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit  learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job Description

Does skiing, snowboarding, snowshoeing or fat biking sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varied benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information: $19.00 per hour

Physical Requirement: Light; work activities involve handling loads up to 10 kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Proficient spoken English, with excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• A reliable and punctual team player.
• Highly developed guest relations skills with the ability to assess customer needs and confidently upsell products.
• Self-motivated, dependable, and organized, with the ability to work independently and responsibly.
• Organized and able to manage multiple tasks while meeting deadlines and working under pressure.
• Familiarity with the local resort and regional area, or a willingness to actively learn and share that knowledge.

Primary Responsibilities:

• Facilitate the daily operation of the Guest Services desks across the Resort, including the Call Centre, East Village Centre, and Ticket Windows.
• Act as the main point of contact for guests, providing accurate resort information and assisting with the sales of Alpine/Nordic lift tickets, season passes, and Nordic rentals.
• Perform basic maintenance and upkeep of Nordic rental equipment.
• Deliver exceptional customer service through all communication channels, consistently aiming to exceed expectations.
• Interact with guests in a professional, efficient, courteous, and friendly manner at all times.
• Accurately use the RTP POS system for sales transactions, securely manage cash, and balance/sales to system reports.
• Maintain a proactive and organized approach to daily tasks and guest interactions.
• Monitor the Guest Services Online Chatbot and assist guests directly when needed.
• Always follow company policies and procedures.
• Provide support to other areas within the Guest Services department when requested.
• Maintain cleanliness and organization of the Guest Services office and individual workstations.
• Perform additional duties when requested.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): -1ba8-d5bc-0719-6f56497fe317/apply?source=3471007 -CS-58771

Job Description

Salary: Starting at $21/hour

Guest Services Supervisor

Department: Guest Services
Schedule: As operations require, including weekends and statutory holidays

About the Role

As a Guest Services Duty Supervisor at Pacific Sands, youll be a leader on the front lines of guest experience. Youll support and guide the Guest Services team, ensuring every guest interaction reflects our warm hospitality and high standards. From daily operations to team development, youll play a key role in keeping everything running smoothly while inspiring your team to go above and beyond.

What Youll Do

Guest Experience

• Maintain exceptional service standards and build strong guest relationships
• Lead by example with enthusiasm, professionalism, and positivity
• Respond to guest feedback, surveys, and reviews in a timely and thoughtful way

Operations Management

• Ensure smooth day-to-day operations by upholding policies and procedures
• Keep front and back office areas, amenities, and the gift shop well-presented
• Coordinate town runs, purchasing, and restocking provisions
• Collaborate with other departments to create seamless guest experiences
• Follow and enforce safety guidelines and emergency procedures

Revenue & Reservations

• Maximize sales by keeping availability and rates up to date
• Monitor competitor pricing and adjust accordingly
• Accurately process reservations, payments, OTA, and wholesaler bookings

Communication & Support

• Handle guest inquiries and emails with professionalism
• Share product and local knowledge to enhance guest stays
• Escalate complex issues to management when needed

Team Leadership

• Adjust schedules to meet operational needs
• Conduct team meetings and share updates with the Guest Services Manager
• Train new staff on policies and procedures to ensure consistency
• Support performance reviews and encourage professional growth
• Foster morale through coaching, feedback, and team-building activities

Additional Projects

• Contribute to projects and initiatives as assigned by management

What Were Looking For

• Strong customer service and leadership skills
• Excellent communication and organizational abilities
• Reliable, professional, and detail-oriented
• Able to work independently and in a fast-paced environment
• Proficient in English (spoken and written)
• Previous guest service or hospitality experience is preferred

• Physically fit and able to lift moderate weight
• Comfortable with bending, kneeling, climbing stairs, and repetitive tasks
• Able to stand or walk for extended periods

Why You'll Love Working Here

• Spacious, subsidized staff accommodation available
• Lifestyle Spending Account (after probation)
• Extended Health & Dental coverage upon hire
• RRSP plan with employer contributions (after 2 years)
• Monthly meal days
• Seasonal team events and celebrations
• Weekly, monthly, and yearly recognition programs
• Opportunities for growth and advancement
• A fun, supportive team environment

If youre ready to take the next step in your hospitality career and lead a team that delivers unforgettable guest experiences, wed love to hear from you!