72 Hotel Administration jobs in Canada
Guest Services Manager
Posted 9 days ago
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At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Guest Services Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
**YOUR DAY TO DAY**
Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Adhere to all brand standards and desk merchandising.
**DUTIES AND RESPONSIBILITIES**
+ Manage all aspects of front office operations for assigned shift. Schedule employees to ensure proper coverage.
+ Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues.
+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
+ Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
+ Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manage labor costs and expenses within budget.
+ Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
+ Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
+ Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
+ Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
+ Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
+ Interact with outside contacts:
+ Guests - to ensure their total satisfaction
+ Regulatory agencies - regarding safety and emergency matters
+ Other contacts as needed (professional organizations, community groups, local media)
+ May serve as "manager on duty" as required.
+ Perform other duties as assigned including assisting staff with their job functions during peak periods.
**ACCOUNTABILITY**
This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees. Acts as MOD and responsible of hotel in absence of Department Head or the GM.
**WHAT WE NEED FROM YOU**
**EDUCATION:**
Bachelor's degree in Hotel Management, Business Administration or related field.
**EXPERIENCE:**
One or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages an asset.
**OTHER**
+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
+ Problem solving, reasoning, motivating, organizational and training abilities are used often.
+ May be required to work nights, weekends, and/or holidays.
**WHAT WE OFFER**
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.
Salary Range: $57,000-$62,000
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Leader
Posted 9 days ago
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Job Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $19.80 - $24.98 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Weekly Pay
+ RRSP (for Full Time Employees)
+ Extended Health Care Benefits (for Full Time Employees)
+ AD&D Insurance (for Full Time Employees)
+ Life Insurance (for Full Time Employees)
+ Adoption Assistance
+ Tuition Reimbursement
+ Extensive Training Program
Guest Services Leader
Posted 9 days ago
Job Viewed
Job Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $19.80 - $24.98 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Weekly Pay
+ RRSP (for Full Time Employees)
+ Extended Health Care Benefits (for Full Time Employees)
+ AD&D Insurance (for Full Time Employees)
+ Life Insurance (for Full Time Employees)
+ Adoption Assistance
+ Tuition Reimbursement
+ Extensive Training Program
Guest Services Supervisor
Posted 9 days ago
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Job Description
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: **to care for people so they can be their best.**
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
**Why should you work at the Park Hyatt Toronto?**
· Complimentary meal during shift
· Paid medical days and paid personal days
· Employer RRSP Matching Contributions
· Complimentary hotel nights and discounts at Hyatt properties around the world
· Extended Health and Dental benefits for you and your dependents 30 days after joining
· Tuition reimbursement program
· **_2023, 2024 and 2025 Great Place to Work Certified?_**
As a Guest Services Supervisor at Park Hyatt Toronto, you will serve as a lobby and driveway ambassador, creating warm, personalized, and intuitive guest experiences that reflect Forbes 5-Star standards. You will lead by example, managing the Bell, Door, and Valet teams while overseeing the guest arrival and departure experience. As the first and last impression of the hotel, your role plays a vital part in shaping the overall guest journey.
With a strong presence in the lobby and drive way, you will ensure a polished and welcoming environment, anticipate guest needs, and handle any concerns with grace and professionalism. You will be responsible for upholding luxury service standards while fostering collaboration across departments to deliver seamless service.
Some of the responsibilities include:
· Act as a lobby and driveway ambassador, ensuring a warm and elegant guest experience from arrival to departure.
· Manage and support the Bell, Door, and Valet teams to ensure consistent, thoughtful service.
· Handle all guest interactions with the highest level of professionalism, discretion, and hospitality.
· Review daily arrivals to ensure proper handling of VIPs, returning guests, and group check-ins.
· Respond to guest inquiries and concerns with empathy, discretion, and a solutions-oriented approach.
· Maintain Forbes 5-Star service standards through name usage, anticipatory service, and genuine care.
· Ensure the lobby remains polished, calm, and reflective of Park Hyatt's luxury image at all times.
· Collaborate with other departments to coordinate guest preferences and personalized touches.
· Demonstrate extensive knowledge of hotel amenities and local recommendations to enhance the guest stay.
· Display a reassuring presence and act in the absence of senior leadership during guest-related issues or emergencies.
· Support team morale and performance by leading with integrity, poise, and a guest-first mindset.
**Qualifications:**
· 1-2 years of guest services experience in a luxury hotel environment.
· Previous leadership or supervisory experience is preferred.
· Strong commitment to Forbes 5-Star service principles: authenticity, empathy, attention to detail, and graceful delivery.
· Excellent interpersonal and communication skills with a focus on intuitive service.
· Professional appearance and demeanour; confident in handling pressure and resolving concerns.
· Flexible availability, including evenings, weekends, and holidays.
· A valid full driver's license is required.
All candidates must have identification that verifies their authorization to work in Canada. Please note that this position does not offer sponsorship for work visas. Resumes that do not meet these requirements will not be considered.
Park Hyatt Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted regarding a job opportunity and require accommodations, please inform the Human Resources department.
**Primary Location:** CA-ON-Toronto
**Organization:** Park Hyatt Toronto
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** TOR00222
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest services manager
Posted today
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English
Education- or equivalent experience
Work must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Additional information Work conditions and physical capabilities Personal suitability Benefits Health benefits Financial benefits Other benefitsGuest services manager
Posted 3 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities TasksGuest Services Representative
Posted today
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Job Description
Job Summary:
Ticket Sellers are the first point-of-contact for guests wishing to seek entry to the Attraction. Provide excellent guest service to ensure that all guests have the best experience while visiting our attraction. This is a sales position that offers base hourly wages plus commission for up-selling tickets for all of Ripley’s Niagara attractions.
Responsibilities:
- Actively sell admission tickets and combo packages to guests
- Be knowledgeable about all Ripley’s Attractions
- Greet guests and engage in conversation by interacting with guests to make a lasting impression
- Handle high levels of point-of-sale transactions
- Proficiency in cash handling
- Perform light cleaning duties to maintain a tidy workstation
- Stock and organize retail merchandise as required
- Act as a team player and assist where needed
- All other duties as required
Qualifications:
- Previous customer service/sales experience preferred
- Strong aggressive sales skills
- Excellent communication skills
- Ability to multi-task in a fast-paced environment
- Able to meet sales targets
- Flexible work schedule
Ripley’s Niagara Falls
Jim Pattison Entertainment Ltd.
4983 Clifton Hill Niagara Falls.
Ontario, Canada L2G 3N5
Telephone: Fax:
E-mail: website:
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Guest Services Agent
Posted today
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Job Description
The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.
Important Notice: This position is located in Portage la Prairie, MB .
Responsibilities:
- Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
- Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
- Handle incoming customer reservations and process them efficiently.
- Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
- Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
- All other duties as assigned.
Qualifications:
- Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
- A positive attitude and strong work ethic.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Our benefits to support your success:
- Employee Canadvantage Rewards Program.
- Employee Discounts, including meal, room rates, and more!
- Educational “Scholarships” and financial assistance.
- Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!
About Canad Inns:
Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.
We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.
Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.
Guest Services Captain
Posted today
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Job Description
Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job DescriptionGuest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.
This is a permanent, full-time position, starting in Winter 2025.
Starting Rate of Pay: $19.40 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $22.65.
Job Duties Include:
- Consistently offer professional, friendly and engaging service
- Lead and supervise the Guest Services team while ensuring all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper departments
- Attend regularly scheduled departmental meeting
- Assist in managing the departmental budget and scheduling colleagues accordingly
- Balance operational, administrative and colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Previous leadership experience in guest services preferred
- Previous Property Management System experience preferred
- Computer literate in Microsoft Window applications preferred
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
Guest Services Manager
Posted today
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Job Description
Salary:
MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canadas 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.
New Opportunity:
GUEST SERVICES MANAGER
Courtyard and Residence Inn by Marriott, Calgary South
The Guest Services Manager will anticipate and exceed the needs of guests and team members. They will manage and model superior customer service while controlling costs and contributing to the propertys rate and revenue strategy.
RESPONSIBILITIES:
Operations:
- Act as the property manager on duty when assigned to do so
- Take the appropriate action to respond to guest needs and maintain positive guest relations at all times
- Assist the General Manager or their designate to ensure all reporting and analysis is completed and communicated in a timely manner
- Participate in revenue management activities and monitor the PMS to ensure that all rates and applicable rate codes are loaded correctly
- Participate in site sales, sales and marketing activities and serve as a key identifier of business leads among customers and broader market
- Take part in weekly/daily management meetings
- Assist the General Manager or their designate in hiring staff
- Ensure new employees go through complete orientation and are provided with required training
- Has in place an on-going training program for all front desk personnel
- Assist the General Manager or their designate to ensure that all policies, procedures, legislative requirements are followed with regard to personnel, security, cash handling, guest relations, safety, etc.
- Perform any additional duties or responsibilities as delegated by the General Manager or their designate
Leadership:
- Ensure all staff are working to agreed, realistic activity plans and appraised on an annual basis in line with company policy
- Brief and debrief staff, hold regular departmental meetings, actively encourage communication with other departments within the hotel
- Ensure adequate supply of materials and equipment in accordance with the departmental budget
- Liaise with the General Manager or their designate in the hiring and orientation of all staff
- Ensure that standards of punctuality, staff appearance and dress are maintained at all times in accordance with MasterBUILT policies
- Encourage teamwork and innovative ideas to develop a motivated work force
- Carry out the duties of an absent staff member and/or assist in another department as necessary
- Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturers instructions
- Ensure compliance with company and house rules
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary
Customer Service
- Monitor customer service levels and coach employees with alternative methods of responding to customer requests
- Monitor customer satisfaction ratings and develop plans to maintain or increase customer satisfaction as required
Sales and Marketing
- Implement marketing initiatives that align with hotel branding in collaboration with corporate sales
- Increase visibility of the hotel by actively participating in the community and community events
- Serve as a key sales lead generator for corporate sales
QUALIFICATIONS:
Experience Required
- Minimum of 3 years working experience in the hotel industry, demonstrating progression with each career move
- 1-2 years experience in a leadership capacity
- Previous exposure accounting functions such as expenses, payroll and budgeting
- Previous experience with inventory management
Mission Critical Competencies
- Ability to demonstrate being both a leader and team player
- Superior written and verbal communication skills
- Excellent customer service and interpersonal skills
- Ability to set and monitor goals and provide status updates as required
- Ability to set priorities for self and others in the hotel
- Project planning capabilities coupled with time management and organization techniques
- A fun, positive attitude with a sense of humour
Desired Education
- A High School Diploma or GED required
- A Diploma in Hospitality Management considered an asset
MASTERBUILT OFFERS:
- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal/family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spirit
- A cooperative management team that is strategic and forward thinking
- A fast-paced environment with opportunities for advancement
TO APPLY:
To apply send all resumes to We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please. Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.