119 Hotel Management jobs in Canada

Job Description

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• Casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

• Assist clients with questions about the overall platform by telephone,email &live chat

• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

QUALIFICATIONS

• Must live in Canada to be eligible for this role.
• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customer's needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

remote work

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

*Important Notice:* This position is located in *Portage la Prairie, MB*.

*Responsibilities:*

* Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
* Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
* Handle incoming customer reservations and process them efficiently.
* Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
* Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
* All other duties as assigned.

*Qualifications:*

* Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
* A positive attitude and strong work ethic.
* Flexibility to work shifts, including evenings, weekends, and holidays.

*Our benefits to support your success:*

* Employee Canadvantage Rewards Program.
* Employee Discounts, including meal, room rates, and more!
* Educational “Scholarships” and financial assistance.
* Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

*About Canad Inns:*

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

Job Types: Part-time, Permanent

Pay: From $15.80 per hour

Benefits:
* Company events
* Discounted or free food
* Flexible schedule



Ability to commute/relocate:
* Portage la Prairie, MB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

*Responsibilities:*

* Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
* Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
* Handle incoming customer reservations and process them efficiently.
* Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
* Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
* All other duties as assigned.

*Qualifications:*

* Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
* A positive attitude and strong work ethic.
* Flexibility to work shifts, including evenings, weekends, and holidays.

*Our benefits to support your success:*

* Employee Canadvantage Rewards Program.
* Employee Discounts, including meal, room rates, and more!
* Educational “Scholarships” and financial assistance.
* Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

*About Canad Inns:*

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

Job Types: Part-time, Permanent

Benefits:
* Company events
* Discounted or free food
* Flexible schedule



Ability to commute/relocate:
* Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Experience:
* hotel front desk : 1 year (required)

Work Location: In person

*Overview*
We are seeking a dedicated and enthusiastic Guest Service Representative to join our team. This role requires a candidate who loves skin care and has strong communication skills, pays great attention to detail, and has the ability to handle various tasks efficiently in a friendly, team-oriented manner.

*Duties*

* Greet clients warmly upon their arrival
* Call clients to communicate promotions, new products and services, and book them for appointments
* Handle payment transactions for clients
* Assist with entering inventory and other product and services data into POS system
* Maintain a clean and organized front desk area.
* Collaborate with Estheticians and Management to ensure seamless delivery of services
* Utilize phone and written etiquette to manage all client and internal communication

*Skills*

* Strong customer service skills with a focus on guest satisfaction
* Ability to explain products and services in order to effectively upsell to clients
* Proficient in data entry, specifically, MS Office suite, with attention to detail for accurate record keeping
* Ability to work well under pressure while maintaining professionalism and kindness

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:
* Store discount

Work Location: In person

**ABOUT US**
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Guest Services Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
**YOUR DAY TO DAY**
Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Adhere to all brand standards and desk merchandising.
**DUTIES AND RESPONSIBILITIES**
+ Manage all aspects of front office operations for assigned shift. Schedule employees to ensure proper coverage.
+ Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues.
+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
+ Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
+ Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manage labor costs and expenses within budget.
+ Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
+ Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
+ Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
+ Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
+ Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
+ Interact with outside contacts:
+ Guests - to ensure their total satisfaction
+ Regulatory agencies - regarding safety and emergency matters
+ Other contacts as needed (professional organizations, community groups, local media)
+ May serve as "manager on duty" as required.
+ Perform other duties as assigned including assisting staff with their job functions during peak periods.
**ACCOUNTABILITY**
This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees. Acts as MOD and responsible of hotel in absence of Department Head or the GM.
**WHAT WE NEED FROM YOU**
**EDUCATION:**
Bachelor's degree in Hotel Management, Business Administration or related field.
**EXPERIENCE:**
One or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages an asset.
**OTHER**
+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
+ Problem solving, reasoning, motivating, organizational and training abilities are used often.
+ May be required to work nights, weekends, and/or holidays.
**WHAT WE OFFER**
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.
Salary Range: $57,000-$62,000
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $19.80 - $24.98 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Weekly Pay
+ RRSP (for Full Time Employees)
+ Extended Health Care Benefits (for Full Time Employees)
+ AD&D Insurance (for Full Time Employees)
+ Life Insurance (for Full Time Employees)
+ Adoption Assistance
+ Tuition Reimbursement
+ Extensive Training Program

**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $19.80 - $24.98 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Weekly Pay
+ RRSP (for Full Time Employees)
+ Extended Health Care Benefits (for Full Time Employees)
+ AD&D Insurance (for Full Time Employees)
+ Life Insurance (for Full Time Employees)
+ Adoption Assistance
+ Tuition Reimbursement
+ Extensive Training Program

**Description:**
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: **to care for people so they can be their best.**
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
**Why should you work at the Park Hyatt Toronto?**
· Complimentary meal during shift
· Paid medical days and paid personal days
· Employer RRSP Matching Contributions
· Complimentary hotel nights and discounts at Hyatt properties around the world
· Extended Health and Dental benefits for you and your dependents 30 days after joining
· Tuition reimbursement program
· **_2023, 2024 and 2025 Great Place to Work Certified?_**
As a Guest Services Supervisor at Park Hyatt Toronto, you will serve as a lobby and driveway ambassador, creating warm, personalized, and intuitive guest experiences that reflect Forbes 5-Star standards. You will lead by example, managing the Bell, Door, and Valet teams while overseeing the guest arrival and departure experience. As the first and last impression of the hotel, your role plays a vital part in shaping the overall guest journey.
With a strong presence in the lobby and drive way, you will ensure a polished and welcoming environment, anticipate guest needs, and handle any concerns with grace and professionalism. You will be responsible for upholding luxury service standards while fostering collaboration across departments to deliver seamless service.
Some of the responsibilities include:
· Act as a lobby and driveway ambassador, ensuring a warm and elegant guest experience from arrival to departure.
· Manage and support the Bell, Door, and Valet teams to ensure consistent, thoughtful service.
· Handle all guest interactions with the highest level of professionalism, discretion, and hospitality.
· Review daily arrivals to ensure proper handling of VIPs, returning guests, and group check-ins.
· Respond to guest inquiries and concerns with empathy, discretion, and a solutions-oriented approach.
· Maintain Forbes 5-Star service standards through name usage, anticipatory service, and genuine care.
· Ensure the lobby remains polished, calm, and reflective of Park Hyatt's luxury image at all times.
· Collaborate with other departments to coordinate guest preferences and personalized touches.
· Demonstrate extensive knowledge of hotel amenities and local recommendations to enhance the guest stay.
· Display a reassuring presence and act in the absence of senior leadership during guest-related issues or emergencies.
· Support team morale and performance by leading with integrity, poise, and a guest-first mindset.
**Qualifications:**
· 1-2 years of guest services experience in a luxury hotel environment.
· Previous leadership or supervisory experience is preferred.
· Strong commitment to Forbes 5-Star service principles: authenticity, empathy, attention to detail, and graceful delivery.
· Excellent interpersonal and communication skills with a focus on intuitive service.
· Professional appearance and demeanour; confident in handling pressure and resolving concerns.
· Flexible availability, including evenings, weekends, and holidays.
· A valid full driver's license is required.
All candidates must have identification that verifies their authorization to work in Canada. Please note that this position does not offer sponsorship for work visas. Resumes that do not meet these requirements will not be considered.
Park Hyatt Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted regarding a job opportunity and require accommodations, please inform the Human Resources department.
**Primary Location:** CA-ON-Toronto
**Organization:** Park Hyatt Toronto
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** TOR00222
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks