22 Hotel Operations jobs in Canada

Front Office Supervisor

New
Pomeroy Lodging LP

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Front Office Supervisor

Rate of Pay - $24 per Hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Pomeroy Kananaskis Mountain Lodge here:

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals.

You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.

Job Duties:

  • Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
  • Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
  • Responsible for training of all Front desk employees& supervisors.
  • Fostering a culture where all employees are empowered to provide our guests any services they request in order to exceed their expectations.
  • Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
  • Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
  • Prepare and facilitate performance reviews and development plans for all guest services staff.

Employment Experience and Educational Requirements:

  • Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
  • A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
  • You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
  • Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
  • Previously demonstrated commitment to exceeding guests' expectations at all times.
  • Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”.
  • Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
  • Computer literacy is imperative including applications in Opera, WINPM, WINSAM IRIS, Windows, MS Word, MS Excel, and Internet.
  • Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.
  • Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.

Amazing Work Perks:

  • Personal days: 5 per year after 90 days of continued full-time employment
  • Food and Beverage discounts at ALL 6 of our dining outlets
  • Growth and development opportunities, both personal and professional
  • Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
  • One meal per day in our employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
  • Shuttle access to Calgary and Canmore
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
  • Discounted access to our Nordic Spa
  • Discounted Ski Pass and Golf rates*
  • Kananaskis Parks Pass*

Apply now or visit us to learn more information at

Experience the Pomeroy Kananaskis Mountain Lodge here:

*Season Availability, subject to cut off dates.

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Director, Front Office

New
Vancouver, British Columbia AccorHotel

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Reporting to The Director, Rooms, The Director, Front Office is responsible for leading the day-to-day Front Office operations and ensuring consistent, 5 star luxury service is provided to our guests at every interaction point. The Director, Front Office will be a key individual leading the Assistant Front Office Managers as well as all Front Office colleagues.

Job Description

Why work for Fairmont Pacific Rim?

  • Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
  • A competitive salary, starting from $90,000.00 per annum
  • Complimentary work meal through our Colleague Dining Program
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Travel reimbursement program for a TransLink monthly pass
  • Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
  • Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
  • Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

    What you will be doing:

  • Leading the Front Office teams (Front Desk, Guest Services and Royal Service) in the daily operational duties, with the support of the Front Desk Manager, Guest Services Manager and Royal Service Manager
  • Assist DOR in executing Rooms Division goals including colleague engagement, guest satisfaction, loyalty program enrollment and management and upsell revenues.
  • Ensure appropriate training for colleagues is fulfilled
  • Observe colleagues' productivity, providing constructive feedback, coaching, and recognition when applicable
  • Ensure guest satisfaction at all times by ensuring that safety and service is always the first priority.
  • Overlook guest complaints, resolutions and concerns raised.
  • Support as Manager on Duty, serving as a resource to all departments to ensure a smooth overall operation of the hotel in the absence of other managers.
  • Overlook the daily operations including arrivals and departures to ensure a smooth operation and the highest level of guest satisfaction.
  • Assist with Front Office labor planning, ensuring effective scheduling of colleagues in line with labour standards and business needs.
  • Review and approve payroll daily.
  • Assist with ALL Loyalty program to promote enrollment, perfect arrival standards, ensure daily reconciliation/audit, and colleague training.
  • Act as a point of contact for VIP & regular guests by assisting with reservations & rates, group arrivals and site inspections as required.
  • Meet and Greet VIP’s, escort to room and follow up on the comfort of their stay as required.
  • Ensure the lobby/entrance is in peak condition at all times to ensure music, lighting, scent, cleanliness and maintenance are in line with hotel image and the time of day.
  • Prepare for and attend daily ops meetings.
  • Ensure effective and timely communication among all departments and throughout the hotel through weekly/monthly departmental communication meetings.
  • Actively promote a safe work environment and ensure all colleagues within Front Office have a working knowledge of all emergency procedures.
  • Member of the Emergency Response Team.
  • Ensure adherence of hotel policies and standard operating procedures for each department.
  • All other duties as assigned


 

Qualifications

Your experience and skills include:

  • Minimum of 5 years’ experience in rooms with a solid foundation in Front Office operating systems
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • University degree or College diploma in Hospitality Management preferred
  • Leadership experience, including experience in training & developing teams, implementing best practices to consistently be creative & innovative; within a union environment preferred
  • Knowledge of Property Management System an asset, Opera Cloud knowledge preferred
  • Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
  • Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
  • Excellent communication skills both written and verbal
  • Flexibility to work additional hours as required; including shift work, weekends, public holiday


Additional Information

Your team and working environment:

  • At ocean’s edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver.
  • Working with a diverse and talented team of passionate individuals, in a 5 star luxury hotel environment
  • A team with outstanding attention to detail and dedicated to delivering unparalleled guest experience

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Front Office Developer

New
Montréal, Quebec CWP Energy

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At CWP Energy, we are at the forefront of the renewable energy revolution, leveraging our deep expertise in energy trading to drive innovation. Our entrepreneurial culture fosters creativity, encourages experimentation, and rewards risk-taking, setting us apart in the industry.


We are seeking a highly motivated Front Office Developer to join our Power Analytics team. This is a unique opportunity to contribute to a high-performance group that thrives on solving complex problems with cutting-edge techniques in applied mathematics, statistics, optimization, and machine learning.

About the Power Analytics Team :
Our team comprises passionate scientists, engineers, and mathematicians dedicated to advancing state-of-the-art methods in energy market analysis. We work with an extensive database of clean data, addressing challenging problems that are ideal for algorithmic trading strategies.

Key Responsibilities:

  • Lead the design and implementation of advanced data pipelines and analytical tools leveraging Python, SQL, and cloud technologies to process, analyze, and visualize large U.S. power market datasets—covering supply, demand, pricing, and grid congestion.
  • Automate and optimize end-to-end data workflows, including ingestion, transformation, reporting, and analysis, to significantly enhance speed, accuracy, and decision-making.
  • Develop and maintain production-grade tools to support power trading strategies, performance reporting, and market analysis. Coordinate software and hardware development initiatives to strengthen and modernize infrastructure.
  • Provide IT and analytics support for the Power Analytics team, including implementing and running model updates, executing detailed analyses, and translating complex datasets into actionable insights.
  • Continuously monitor U.S. power market trends, integrating new data sources, advanced methodologies, and emerging technologies to improve forecasting, market intelligence, and operational efficiency.
  • Maintain, refactor, and enhance existing code requiring improvements and optimization.
Qualifications:
  • Master’s degree in a quantitative field (Engineering, Mathematics, Computer Science, Physics, Finance, etc.).
  • 3+ years of experience with analysis of large datasets.
  • 3+ years experience with database administration and optimization
  • High proficiency in SQL and Python
  • High proficiency in source control systems
  • Ability to thrive in a fast-paced, results-oriented environment.
  • Knowledge of machine learning and advanced statistical regression techniques (an asset).
  • Power Market experience (an asset)
  • Experience with agile software principles (an asset).
What we offer:
  • An entrepreneurial results-driven corporate culture. Curious to know more ? McGill St Laurent
  • Full group insurance and the opportunity to contribute to an RRSP program.
  • A vacation policy upon arrival.
  • A public transit incentive program.
  • A Give & Match program
  • A beautiful office with a gym, a lounge, locker rooms and showers.
 
This position requires presence at the office. We believe that this presence encourages interactions that have a positive impact on our performance. As a result, we encourage employees to maintain this presence to reap the benefits.

We collect your information via a secure applicant tracking system, where access is restricted according to the position. Data, including CVs and interview notes, are stored in this system. If you have any objections or wish to withdraw your consent, please contact us at

___
Chez CWP Énergie, nous sommes à l'avant-garde de la transition énergétique, mettant à profit notre expertise en trading d'énergie pour stimuler l'innovation. Notre culture entrepreneuriale favorise la créativité, encourage l'expérimentation et récompense la prise de risque, ce qui nous distingue dans l'industrie.

Nous recherchons un(e) Front Office Devéloppeur   hautement motivé(e) pour rejoindre notre équipe Power Analytics. Il s’agit d’une opportunité unique de contribuer à un groupe performant qui excelle dans la résolution de problèmes complexes grâce à des techniques de pointe en mathématiques appliquées, statistiques, optimisation et apprentissage automatique (machine learning).

À propos de l’équipe Power Analytics :
Notre équipe est composée de scientifiques, d’ingénieurs et de mathématiciens passionnés, dédiés à l’avancement des méthodes les plus innovantes dans l’analyse des marchés de l’énergie. Nous travaillons avec une vaste base de données propre et de haute qualité, abordant des problématiques complexes qui se prêtent parfaitement au développement de stratégies de trading algorithmique.

Responsabilités principales :
  • Diriger la conception et la mise en œuvre de pipelines de données avancés et d’outils analytiques utilisant Python, SQL et les technologies infonuagiques pour traiter, analyser et visualiser de vastes ensembles de données du marché de l’électricité aux États-Unis — couvrant l’offre, la demande, les prix et la congestion du réseau.
  • Automatiser et optimiser les flux de données de bout en bout, y compris l’ingestion, la transformation, la production de rapports et l’analyse, afin d’améliorer considérablement la rapidité, la précision et la prise de décision.
  • Développer et maintenir des outils de qualité production pour soutenir les stratégies de trading d’électricité, le suivi de performance et l’analyse de marché. Coordonner les initiatives de développement logiciel et matériel pour renforcer et moderniser l’infrastructure.
  • Fournir un soutien IT et analytique à l’équipe Power Analytics, y compris la mise en œuvre et l’exécution de mises à jour de modèles, la réalisation d’analyses détaillées et la traduction de jeux de données complexes en informations exploitables.
  • Surveiller en continu les tendances du marché de l’électricité aux États-Unis, en intégrant de nouvelles sources de données, des méthodologies avancées et des technologies émergentes pour améliorer la prévision, l’intelligence de marché et l’efficacité opérationnelle.
  • Maintenir, refactorer et faire évoluer du code existant nécessitant des améliorations et une optimisation.
Qualifications :
  • Diplôme de maîtrise dans un domaine quantitatif (génie, mathématiques, informatique, physique, finance, etc.).
  • Minimum 3 ans d’expérience dans l’analyse de grands ensembles de données.
  • Minimum 3 ans d’expérience en administration et optimisation de bases de données.
  • Maîtrise avancée de SQL et Python.
  • Maîtrise avancée des systèmes de gestion de versions (source control).
  • Capacité à évoluer dans un environnement dynamique, axé sur les résultats.
  • Connaissances en apprentissage automatique (machine learning) et en techniques de régression statistique avancées (un atout).
  • Expérience dans le marché de l’électricité (un atout).
  • Expérience avec les principes de développement agile (un atout).
Ce que nous offrons:
  • L’opportunité de prendre part à une culture entrepreneuriale. Curieux d'en savoir plus? McGill St Laurent
  • Une assurance collective complète et la possibilité de contribuer à un programme de REER.
  • Une politique de vacances dès ton arrivée.
  • Un programme d’incitatif pour le transport en commun.
  • Un programme de give & match.
  • Un magnifique bureau avec un gym, un lounge, des vestiaires et des douches.
 
Ce poste exige une présence au bureau. Nous avons constaté que cette présence encourage les interactions qui ont un impact positif sur nos performances. Par conséquent, nous encourageons les employés à maintenir cette présence pour en bénéficier.

Nous recueillons vos informations via un système de suivi des candidats sécurisé, où l'accès est restreint selon le poste. Les données, incluant CVs et notes d'entretiens, sont conservées dans ce système. Pour tout désaccord ou retrait de consentement, contactez-nous à

 
 

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Administrator, Salesforce - Front Office

New
Toronto, Ontario Atlantic Packaging Products Ltd

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THE OPPORTUNITY:

The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. This role will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.

Location: Scarborough, Ontario (currently hybrid)

RESPONSIBILITIES:

• Provide end user support and troubleshooting assistance, ensuring timely resolution.

• Configure, customize, and maintain the Salesforce instance to align with evolving business needs.

• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.

• Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.

• Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.

• Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.

• Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making.

• Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies. • Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.

• Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability.

• Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations.

• Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements.

• Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.

• Collaborate with cross-functional teams, including sales, marketing, customer service, and finance.

ROLE REQUIREMENTS:

• University Degree in Business, Information Technology, or related major.

• Certification in Salesforce Administration or Advanced Administrator.

• 5+ years of work experience as a Salesforce Administrator managing Salesforce environment (configure and customize) and supporting 100+ users.

• Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports and dashboards.

• Advanced skills in applying automation to solve complex business problems.

• Advanced skills in loading and managing large and complex data sets within Salesforce environment and data lake.

• Proficient in Office 365 with expert level skills in Excel.

• Experience with Atlassian tools including Jira and Confluence, and ticketing system such as Zendesk, ServiceNow, etc.

• Experience with data governance and data management.

• Experience working in Agile/Scrum environments and complex multi-phase projects.

• Experience in business analysis, including elicitation and management of business requirements.

• Experience in writing user stories and business process documentation.

• Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.

• Ability to communicate fluently in French would be an asset.

COMPETENCIES:

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the shortterm and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities, and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

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Assistant Front Office Manager

New
Sun Peaks, British Columbia Sun Peaks Grand Hotel

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Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Assistant Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members' ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $58,000 per annum

Physical Requirement: Heavy; work activities involve handling loads up to 30kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

  • Winter/Summer Season Lift, Trail and Golf passes
  • Initial entitlement to three weeks of paid vacation
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
  • Company supported training and professional development opportunities
  • Dining discounts within our hotel & Resort-owned outlets
  • Retail discounts in our Resort-owned outlets
  • Friends and family rates at the Sun Peaks Grand Hotel
  • Reciprocal programs with partnering ski areas & hotels
  • Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

  • 2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset.
  • Post-secondary education in hospitality or related discipline preferred.
  • Professional and well organized with excellent communication skills, both written and verbal.
  • Excellent problem-solving abilities and ability to think on your feet.
  • Must have the ability to supervise, mentor, train and motivate the team.
  • A working knowledge of hotel systems, specifically Opera PMS is an asset.

Primary Responsibilities:

Guest Experience/Operations:

  • In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
    • Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
    • Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.
    • Building individual connections with guests wherever possible to drive loyalty and referrals.
  • Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.
  • Assists in the departmental policy and procedure development and implementation.
  • Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.

Team Commitment & Collaboration:

  • Assists the Front Office Manager in the monitoring of team member performance, including supervision, scheduling, and timely feedback and recognition.

Training:

  • Assists the Front Office Manager in initial new hire training and department assimilation, as well as developing and refreshing training materials to support.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): -fa67-3408-e4a0-b783824e2215/apply?source=3485363 -CS-58771

Applications will begin to be reviewed August 15, 2025.

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Front Office Supervisor - Overnights

New
Banff, Alberta FAIRMONT

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Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate:  $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $1.30.

Job Duties Include:

  • Supervise daily operations and coordinate guest arrivals/departures with Front Desk, Royal Service, and Night Audit teams.
  • Lead, coach, and mentor team members through one-on-one development, performance evaluations, and empowerment in guest service recovery.
  • Maintain and uphold departmental and Fairmont standards, while promoting the hotel's vision and core values.
  • Ensure guest and colleague safety by following Health & Safety protocols and participating in emergency procedures.
  • Collaborate with hotel leaders, manage time-sensitive tasks, and perform other duties as assigned.
Qualifications

Your experience and skills include:

  • Minimum 1 year of Front Desk supervisory experience in a large hotel.
  • Proficient in Micros-Opera Property Manager, Microsoft Word, and Excel.
  • Experience in Royal Service and guest recovery with proven service recovery skills.
  • Graduate of a Hotel Management or Hospitality program (asset).
  • Strong written and verbal communication skills with high attention to detail.


Additional Information

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for 4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: 

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit   to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!

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Assistant Front Office Manager

New
Whistler, British Columbia Vail Resorts

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Job Description

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator’s main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.

This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups

Job Specifications:

  • Starting Wage: $43,264 - $55,369
  • Employment Type: Year Round  
  • Shift Type: Full Time hours available
  • Minimum Age: At least 18 years of age  
  • Housing Availability: No

Job Responsibilities:

  • Embrace Lodging Ovations’ Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
  • Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
  • Allocate rooms in IQW for expected arrivals and future bookings
  • Provide Front Desk Coverage when scheduled.
  • Ensure all Guest issues are resolved in a timely matter.
  • Train new hires for Front Desk, Conference Services and Night Audit
  • Coordinate all meeting and group conferences.
  • Liaise with WB Service & Sales Managers.
  • Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
  • Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
  • Ensure all conference room billing is complete and accurate.
  • Follow-up on VIP arrivals and welcome cards/amenities.
  • Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
  • Provide leadership to the Front Desk team.

Job Requirements:

  • Tourism/Hospitality Post-secondary education an asset
  • Flexibility and a positive attitude
  • Administrative and computer skills
  • Excellent communication and relationship building skills
  • Detailed, accurate, organized and disciplined
  • High level of integrity and maturity
  • Previous Front Office/Reservations/Sales experience an asset
  • Work shifts and carry a cell phone for inquiries

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 510913
Reference Date: 08/19/2025
Job Code Function: Front Office
  

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Part Time Front Office

Richmond, British Columbia Leon's Furniture

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Part Time Front Office

Job Locations CA-BC-Richmond Requisition Post Information* : Posted Date 1 day ago(8/11/2025 1:04 PM) ICIMS Job ID 2025-34261 # of Openings 1 Job Category Administrative/Clerical

Overview

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude and we will provide the tools for your success. Join us today! 

LEON’S IS CURRENTLY HIRING PART-TIME FRONT OFFICE ASSOCIATES

Leon’s is currently looking for Front Office Associates who are focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business! As a member of our team you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

WHY LEON’S?

  • On-going training and development to ensure your success
  • A fast-paced, dynamic, and fun environment with a great team
  • A generous employee discount program
  • Profit sharing
  • Flexible schedules
  • WHAT ARE WE LOOKING FOR?

  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personalities
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.

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