129 Hotel Services jobs in Canada
Sales Director - Hotel Services - MTCC

Posted 21 days ago
Job Viewed
Job Description
The Sales Director, Htl Srvcs manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience in assigned venues. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology.
Key Job Responsibilities
Revenue Generation
- Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
- Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
- Assist with creating high-end, large event, advanced technology solutions for Encore's existing and potential customers.
- Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Relationship Management
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.
Sales Accountability
- Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
- Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions.
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
People Development
- Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization's goals and objectives.
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Motivate and energize team members to make proactive decisions in all communications with customers.
- Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.
- Serve as the resident expert on the team, providing guidance and support to other team members for large events.
- Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.
Job Qualifications
- BS/BA or 3+ years of Encore or equivalent experience required
- Minimum 3+ years of sales experience required
- Prior sales experience in audiovisual, technology or hospitality experience preferred
- Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
- Minimum of 1 year of supervision or leadership experience required
- Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge
- Superior communication and presentation skills
Competencies (by Core Values)
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Manages Ambiguity
Drive Results
- Directs Work
- Achieves Goals
See The Big Picture
- Financial Acumen
Value People
- Builds Effective Teams
Salary Pay Range: $80,000.00 -$100,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Event Sales Coordinator- Hotel Services St John's Newfoundland- Part-time

Posted 21 days ago
Job Viewed
Job Description
The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. The position reports into Sales Director or Director, Event Technology.
**Key Job Responsibilities**
**_Sales Support and Coordination_**
+ Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
+ Maximize revenue and adhere to event profit guidelines for all assigned business.
+ Meet client needs through attending client meetings and responding to client concerns, questions and problems.
+ Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
+ Handles customers' requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
+ Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
+ Effectively use ENCORE tools and resources to promptly respond to customer requests.
+ Ensure CRM is always accurate and up to date.
+ Facilitate strong information exchange with aligned venue leadership teams.
**Job Qualifications**
+ Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
+ Prior technology, sales, hospitality or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and verbal communication skills
**Job Qualifications**
+ Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
+ Prior technology, sales, hospitality or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and verbal communication skills
**Competency Group**
+ Deliver World Class Service
+ Hospitality
+ Ownership
+ Do The Right Thing
+ Instills Trust
+ Safety Conscious
+ Drive Results
+ Action Oriented
+ See The Big Picture
+ Tech Savvy
+ Value People
+ Communicates Effectively
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Front Desk
Posted today
Job Viewed
Job Description
Job Description
Planet Fitness is looking for energetic, enthusiastic Front Desk Representatives that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules.
Our Front Desk Representatives enjoy:
Growth opportunities - 77% of our managers promoted from within
A Free PF Black Card Membership valued at $29.99
Go to any gym and bring a guest for free
Includes amenities such as free tanning, hydromassage & total body enhancement
Free CPR certification
Free Fitness Trainer certifications
Paid Time Off
RRSP with a 4% company match
Free Employee Assistance Program
Health, Dental & Vision Insurance
Life insurance
Long-Term Disability
Volunteer opportunities in your local community
A fun, judgement-free environment
*Some benefits are exclusive to full time team members
Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest growing fitness centers in North America. Our environment is engaging, positive, and fun.
Essential Front Desk Representative duties:
Answering member questions (in person or over the phone)
Completing member check-ins
Giving new member tours and signing them up
Cleaning throughout the facility (Bathrooms/Locker Rooms/Black Card Area/Workout Area)
What we are looking for:
Someone who is 18 years of age or older
A great attitude
Willing to learn new things
A strong listener
The ability to empathize and problem solve
Punctuality and reliability is a must
Great customer service skills
Physical Requirements
Continual standing and walking during shift.
Continual reaching with hands/fingers/arms during shift.
Occasional climbing, balancing, kneeling and crouching during shift.
Must be able to occasionally lift over 50 pounds.
Will encounter cleaning chemicals.
EEO Statement
Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.
Front Desk
Posted today
Job Viewed
Job Description
Job Description
Planet Fitness is looking for energetic, enthusiastic Front Desk Representatives that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules.
Our Front Desk Representatives enjoy:
Growth opportunities - 77% of our managers promoted from within
A Free PF Black Card Membership valued at $29.99
Go to any gym and bring a guest for free
Includes amenities such as free tanning, hydromassage & total body enhancement
Free CPR certification
Free Fitness Trainer certifications
Paid Time Off
RRSP with a 4% company match
Free Employee Assistance Program
Health, Dental & Vision Insurance
Life insurance
Long-Term Disability
Volunteer opportunities in your local community
A fun, judgement-free environment
*Some benefits are exclusive to full time team members
Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest growing fitness centers in North America. Our environment is engaging, positive, and fun.
Essential Front Desk Representative duties:
Answering member questions (in person or over the phone)
Completing member check-ins
Giving new member tours and signing them up
Cleaning throughout the facility (Bathrooms/Locker Rooms/Black Card Area/Workout Area)
What we are looking for:
Someone who is 18 years of age or older
A great attitude
Willing to learn new things
A strong listener
The ability to empathize and problem solve
Punctuality and reliability is a must
Great customer service skills
Physical Requirements
Continual standing and walking during shift.
Continual reaching with hands/fingers/arms during shift.
Occasional climbing, balancing, kneeling and crouching during shift.
Must be able to occasionally lift over 50 pounds.
Will encounter cleaning chemicals.
EEO Statement
Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.
Front Desk
Posted today
Job Viewed
Job Description
Job Description
Are you a customer service hero looking for your next adventure?
The front desk and night audit role represents the hotel to the guest throughout all stages of the guest's stay. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Responsibilities and Duties:
- Register guests and assigns rooms.
- Accommodate special requests whenever possible.
- Assist in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Perform end of day accounting tasks
- Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, is aware of accident prevention policies.
- Additional duties as required
HOW OUR PROGRAM WORKS:
- Full-time, paid work. This will typically be provincial minimum wage plus any gratuities and overtime
- There are no fees for job seekers.
- This position will last for 6 months.
- you want to stay on after your deployment, that option exists!
STAFF ACCOMMODATIONS
- Over the course of your placement, staff accommodations will be arranged for you!
- The program works in groups employees, so if you have friends you would like to live and travel with, make sure you apply together!
ELIGIBILITY:
- Customer service or hospitality experience is an asset but not a requirement.
- Must have a full/Unrestricted Drivers License
- Must be 18 and be legally able to work in Canada.
- Provide a clear police record.
- A sense of adventure!
Front Desk Representative
Posted 19 days ago
Job Viewed
Job Description
Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities:- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.
- Oversee the office budget.
- High school diploma or relevant qualification.
- A minimum of 2 years of proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
Company Details
Front Desk Agent
Posted 2 days ago
Job Viewed
Job Description
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ RSP Options (after 12 months or 2000 cumulative hours of service)
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
**Job Summary:**
As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.
**Job Specifications:**
+ Starting Wage: $20.00/hr - $24.06/hr
+ Employment Type: Winter Seasonal 2025/2026
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ Work face to face with customers
+ Check guests in and out
+ Answer phones
+ Handle all customer needs
+ Always maintain a professional appearance and demeanor
+ Help resolve discrepancies with guest bills
+ Other duties as assigned
**Job Requirements:**
+ Must be able to communicate fluently in English
+ Friendly, strong people skills
+ Somewhat strong computer skills
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID _
_Reference Date: 10/04/2025_
_Job Code Function: Front Office_
Be The First To Know
About the latest Hotel services Jobs in Canada !
Front Desk Clerk
Posted 15 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada, M5J 1A6VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Notification to Applicants: The Westin Harbour Castle Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email_ _and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Front Desk Agent
Posted 19 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada, P7A 0E7VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Notification to Applicants: Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Front Desk Clerk

Posted 21 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada, M4W 1A7VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email_ _and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.