114 Hotel Staff jobs in Canada
Sales Director - Hotel Services - MTCC
Posted 21 days ago
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Job Description
The Sales Director, Htl Srvcs manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience in assigned venues. Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Serves as a resource in large, high-end event production in venue location/region and support team as needed with guidance and training. Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event Technology.
Key Job Responsibilities
Revenue Generation
- Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
- Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
- Assist with creating high-end, large event, advanced technology solutions for Encore's existing and potential customers.
- Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Relationship Management
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.
Sales Accountability
- Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
- Learn, adopt and train team on all SOPs related to the role and any new initiatives/programs that are implemented; ensure full team compliance with established SOPs.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions.
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
People Development
- Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization's goals and objectives.
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Motivate and energize team members to make proactive decisions in all communications with customers.
- Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.
- Serve as the resident expert on the team, providing guidance and support to other team members for large events.
- Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.
Job Qualifications
- BS/BA or 3+ years of Encore or equivalent experience required
- Minimum 3+ years of sales experience required
- Prior sales experience in audiovisual, technology or hospitality experience preferred
- Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
- Minimum of 1 year of supervision or leadership experience required
- Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge
- Superior communication and presentation skills
Competencies (by Core Values)
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Manages Ambiguity
Drive Results
- Directs Work
- Achieves Goals
See The Big Picture
- Financial Acumen
Value People
- Builds Effective Teams
Salary Pay Range: $80,000.00 -$100,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Hotel Accountant | Silver Hotel Group
Posted today
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Job Description
Job Description
Hotel Accountant
The Hotel Accountant will perform all accounting duties as required for a selection of Hotels in the Silver Hotel Group Portfolio.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Education Reimbursement for you (and your children!)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
- Manage phases of accounts payables and accounts receivables for multiple hotels in the SHG portfolio.
- Oversee and lead the payroll process for the assigned Hotels, providing guidance and direction to department leaders to ensure payroll accuracy and processing.
- Ensure that guests have the best possible experience by troubleshooting and resolving all billing-related disputes in a timely manner. All guest concerns should be acknowledged within 48 hours of receiving the initial complaint.
- Prepare bank and balance sheet reconciliations monthly.
- Prepare daily bank deposits and due back reports and distribute as required.
- Perform monthly cash count audits.
- Verify recorded transactions and report irregularities to Corporate Finance Manager.
- Provide direction to the night audit team through the Director of Rooms/Front Office Manager to ensure proper revenue reporting.
- Review all ledger details: guest ledger, city ledger, and deposit ledgers to validate proper payment and revenue posting. If any imbalance or difference is found on the ledger, then coordinate with the PMS team to resolve the same.
- Review the postings, payments, revenue, and guest balance reports daily.
- Ensure correct taxation is applied on all billing software like Property Management Systems (PMS), and Point of Sale (POS) software.
- Ensure that all statutory details are displayed on the guest invoices and bills.
- Review the Accounts Receivable (A/R) Aging reports monthly.
- Check customers’ credit ratings and flag accounts accordingly.
- Assist in preparation of financial statements and reports to ensure accurate, timely information is available for management.
- Ensure all new hire paperwork, benefits, and other pertinent personnel documents are e-filed in Payworks and maintained in accordance with the company HR practices.
- Monitor and contain all property inventories to ensure proper levels of property cash flows.
- Provide direction and training to the hotel operational team in areas related to finance, financial reports, internal controls, payroll, etc.
- Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities.
- Perform other reasonable job duties as requested by the Corporate Finance Manager.
Environmental Factors
- Primarily a weekday schedule, Monday to Friday, with some occasional work required in the evenings and on weekends.
- Travel to the different hotel locations as needed and often work from various hotel locations.
- Significant time spent on a computer keyboard.
- Regular communication with Hotel General Managers and Corporate Finance Managers.
- Some lifting (up to 30 lbs), on occasion.
- A fast-paced and ever-evolving industry with high demands to perform.
- Swift strategic thinking while under pressure to execute project strategies.
What We Are Looking For.
- Accounting skills and knowledge acquired through business college, (i.e., a Degree or Diploma in Accounting) or through completion of an accounting program (i.e., CGA, CPA, or CMA), or through relevant experience are considered essential.
- Minimum of three years of demonstrated finance experience, preferably in hospitality.
- Friendly and cooperative disposition and easily able to work cooperatively with team members.
- Strong administrative, organizational, and time management skills.
- Strong communication skills, written and verbal.
- Exceptional analytical skills to prepare reports and solve routine accounting problems.
- Strong Computer skills - knowledge of Sage, Maestro, Opera, POS, and Delphi a definite asset.
- Intermediate knowledge of Excel is required.
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at . The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
Event Sales Coordinator- Hotel Services St John's Newfoundland- Part-time
Posted 21 days ago
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Job Description
The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. The position reports into Sales Director or Director, Event Technology.
**Key Job Responsibilities**
**_Sales Support and Coordination_**
+ Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
+ Maximize revenue and adhere to event profit guidelines for all assigned business.
+ Meet client needs through attending client meetings and responding to client concerns, questions and problems.
+ Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
+ Handles customers' requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
+ Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
+ Effectively use ENCORE tools and resources to promptly respond to customer requests.
+ Ensure CRM is always accurate and up to date.
+ Facilitate strong information exchange with aligned venue leadership teams.
**Job Qualifications**
+ Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
+ Prior technology, sales, hospitality or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and verbal communication skills
**Job Qualifications**
+ Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
+ Prior technology, sales, hospitality or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and verbal communication skills
**Competency Group**
+ Deliver World Class Service
+ Hospitality
+ Ownership
+ Do The Right Thing
+ Instills Trust
+ Safety Conscious
+ Drive Results
+ Action Oriented
+ See The Big Picture
+ Tech Savvy
+ Value People
+ Communicates Effectively
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Operations Manager, Hotel
Posted today
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Job Description
Job Description
At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.
We are looking for an Operations Manager, Hotel to join our Hotel team in Inuvik, NT . Reporting to the General Manager, Hotel , you will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Operations Manager, Hotel will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of the hotel chain. This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days, and evenings.
Priority consideration will be given to enrolled participants of the Gwich'in Comprehensive Land Claim Agreement and beneficiaries of the Inuvialuit Final Agreement.
This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days and evenings.
Responsibilities :
- Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
- Maximizing revenue per available room
- Providing staff with skills training to provide value-added service to customers and monitor the success of training
- Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
- Attracting, hiring, and retaining qualified employees who deliver on key objectives
- Providing leadership and guidance to maintain high morale throughout the hotels
- Ensuring all health and safety standards are exceeded
- Maintaining all month-end documentation and providing the accounting department with accurate reports
- Providing cash/credit card summaries as required
- Ensuring banking is completed daily
Qualifications:
- A High School Diploma or GED required
- A Diploma in Hospitality Management is considered an asset
- Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move
- 3 years experience in a leadership capacity
- Previous experience with budgeting and forecasting
- Ability to demonstrate being both a leader and team player
- Superior English communication skills, both written and verbal
- Excellent customer service and interpersonal skills
- Ability to set and monitor goals and provide status updates as required
- Ability to set priorities for self and others in the hotel
- A fun, positive attitude with a sense of humour
Benefits:
- Competitive pay
- Extended health care including medical, dental, and vision coverage
- Life insurance, drug coverage, and wellness programs
- Discounts on rent at Northview properties
- Vacation Travel Assistance for Northern employees
If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.
Hotel Housekeeper/Cleaner
Posted today
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Job Description
Do you love to clean? All levels of janitorial, room attendant and housekeeping positions needed for an immediate start, position to last through winter. Mobilize Jobs is looking for hotel and resort team members at all levels. Our properties follow all WHO safety protocols and our locations are in Canada's great outdoors.
Hiring now for hotel staff (with housing) who are committed to providing a special experience for our valued guests. Working with a supportive team, in a busy and dynamic environment, the ideal candidate will demonstrate efficiency and time management, be detail oriented, have great communication skills and helpfully tend to guest rooms. We provide full training and a competitive wage.
Responsibilities and Duties:
Follow regular cleaning and maintenance schedules,
Wipe and sanitize windows, walls, doors and fixtures
Thoroughly wash and sanitize room showers, toilets, mirrors and sinks
Vacuum carpets and clean hard floors (e.g., linoleum, tile etc.) using the appropriate product
Regularly replace and restock room amenities, including towels, soaps and shampoos
Remove all used bed linens and replace with a fresh set of linens
Regularly check if room lighting and appliances are in working order
Complying with work safety practices and ensuring that all rooms attended are up to
organizational health and safety standards along with federal, provincial and local safety standards
Other related duties as required
HOW OUR PROGRAM WORKS:
Full-time, paid work.
There are no fees for job seekers.
This position will last for 6 months.
you want to stay on after your deployment, that option exists!
STAFF ACCOMMODATIONS
Staff accommodations available for all Mobilize staff
Mobilizers are responsible for relocation and housing cost
The program works in groups of employees, so if you have friends you would like to live and travel with, make sure you apply together!
ELIGIBILITY:
Customer service or hospitality experience is an asset but not a requirement.
Must be 18 and be legally able to work in Canada.
Provide a clear police record.
A sense of adventure!
Hotel Contract Specialist
Posted today
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Job Description
Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario however we welcome all applicants from London and the surrounding areas. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Hotel Contract Specialist, you are the first point of contact for our hotels. You will have the opportunity to establish the best first impression of their experience with our team and that is invaluable. Each day, you will work to negotiate and secure the best hotels and rates for our events and train hotels on our platform in order to create value for both the hotels and the athletes/families.
RESPONSIBILITIES
- Successfully negotiating, planning, coordinating & executing hotel room block agreements with hotels
- Negotiating concessions to meet minimum targets per room night on revenue, points & comp rooms
- Direct phone & email communication with NSOs, CVBs, Hotel Sales Representatives, Vacation Rental Representatives and Contracting Companies
- Training and Supporting Contracting Companies on Software and Contracting Process
- Go Live calls with Contracting Company Partners including Event Validation to ensure adequate inventory levels
- Analyze and initiate event strategies that include but are not limited to projections, room consumption, blocking percentage, reservations per travel team, washing and complimentary rooms
- Provide event analytics for Post Event Analysis reports & renewal strategies
- Be an active participant in maintaining partner relationships (strategy calls, partnership growth, event renewals, meeting partner expectations)
- Drafting & reviewing contracts
- Loading of contract data into EventConnect software
- Training hotels on the use of EventConnect software
- Maintenance of events for adequate available inventory
- Upholding contract terms; including but not limited to room types, room amounts, rate clauses, walk policies and general discrepancies
- Initiating conversations or actions required on low-performing events
- Clearly communicating and following documented processes with internal departments on strategies, tasks and general updates
- Participation with rotating on-call schedule for company emergency phone line
- Attending all scheduled in-person or Zoom meetings
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Knowledge of Vacation Rentals and Condos
- Intimate knowledge of hotel contracts and ability to contract
- Ability to calculate revenue minimums and understand revenue targets
- Negotiation skills
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem-solving skills and ability to collaborate with others
- An organized approach to completing your work to ensure clients and hotel relationships are strengthened
- A University or College graduate
- A minimum of 2-year hotel or hospitality experience
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply. Only those selected for screening and an interview will be contacted.
Hotel Sales Coordinator
Posted today
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Job Description
Salary:
Are you a master of organization with a passion for the hospitality industry? Do you thrive on delivering top-notch service and making clients' dreams come true? If so, we want you to be our Sales Coordinator at Red Deer Resort & Casino.
As a Sales Coordinator you will be an integral part of our Sales and Catering team. You will assist in driving sales and revenue growth by providing administrative and coordination support to the Sales department. Your role will involve working closely with clients, colleagues, and management to ensure the seamless execution of sales initiatives and the overall success of our hotel.
Key Responsibilities:
- Assist in managing client relationships by responding to inquiries, providing information, and ensuring clients' needs are met.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling hotel services and amenities.
- Prepare and distribute sales proposals, contracts, and event orders.
- Maintain accurate records of client interactions, contracts, and reservations in the sales database.
- Generate reports and sales-related documents as needed.
- Handle general administrative tasks to support the sales team, such as scheduling appointments, managing calendars, and organizing meetings.
- Assist in coordinating meetings, conferences, and events hosted at the hotel.
- Liaise with other hotel departments, including catering, banquet, and reservations, to ensure the successful execution of events.
- Ensure all event details, such as room setup, audio-visual equipment, and catering, are arranged as per client requirements.
- Maintain regular communication with clients to ensure their expectations are met and exceeded.
- Follow up with clients after events or stays to gather feedback and ensure satisfaction.
- Assist with various assignments and/or projects as assigned by the Senior Sales and Catering Manager
Education, Qualification and Requirements:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
- Proven experience in sales, customer service, or a similar role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite and sales management software.
- Ability to work well both independently and as part of a team.
- As a condition of employment, associates are to have a criminal record check prior to their first day of work
Work Environment
- Ability to sit for extended periods of time;
Ability to work on a computer for an extended period.
Repetitive work such as keyboarding, filing, answering phones, etc.
often involves juggling many tasks and may become very stressful when business operations ramp up
The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a cover letter and resume.All applicants must be legally entitled to work in Canada. The successful candidate will be subject to psychometric assessments, criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found.We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.
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Hotel Housekeeper/Cleaner
Posted today
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Job Description
Job Description
Do you love to clean? All levels of janitorial, room attendant and housekeeping positions needed for an immediate start, position to last through winter. Mobilize Jobs is looking for hotel and resort team members at all levels. Our properties follow all WHO safety protocols and our locations are in Canada's great outdoors.
Hiring now for hotel staff (with housing) who are committed to providing a special experience for our valued guests. Working with a supportive team, in a busy and dynamic environment, the ideal candidate will demonstrate efficiency and time management, be detail oriented, have great communication skills and helpfully tend to guest rooms. We provide full training and a competitive wage.
Responsibilities and Duties:
Follow regular cleaning and maintenance schedules,
Wipe and sanitize windows, walls, doors and fixtures
Thoroughly wash and sanitize room showers, toilets, mirrors and sinks
Vacuum carpets and clean hard floors (e.g., linoleum, tile etc.) using the appropriate product
Regularly replace and restock room amenities, including towels, soaps and shampoos
Remove all used bed linens and replace with a fresh set of linens
Regularly check if room lighting and appliances are in working order
Complying with work safety practices and ensuring that all rooms attended are up to
organizational health and safety standards along with federal, provincial and local safety standards
Other related duties as required
HOW OUR PROGRAM WORKS:
Full-time, paid work.
There are no fees for job seekers.
This position will last for 6 months.
you want to stay on after your deployment, that option exists!
STAFF ACCOMMODATIONS
Staff accommodations available for all Mobilize staff
Mobilizers are responsible for relocation and housing cost
The program works in groups of employees, so if you have friends you would like to live and travel with, make sure you apply together!
ELIGIBILITY:
Customer service or hospitality experience is an asset but not a requirement.
Must be 18 and be legally able to work in Canada.
Provide a clear police record.
A sense of adventure!
Ambassador (Loden Hotel)
Posted today
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Job Description
Salary: $20.00 - 24.00 per hour
About Us
Wentworth Hospitality Group (Amacons hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!
The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Ourboutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.
The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
Position Responsibilities
- Reporting to the Front Office Manager, the Ambassador plays a key role in our guest arrival and departure experiences
- Immediate engagement in a genuinely warm and friendly manner
- Act as an energetic and commanding presence at the Front Door and Lobby Areas
- Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times
- Work in a consistent Safe Work Practice manner at all times
- Offer directional knowledge to guests, visitors and neighbours, with proper hand gestures
- Respectful to all guests, sensitive, and intuitive to their personal needs
- Ensure communication with fellow colleagues is professional at all times
- Courteous and professional verbal communication
- Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current
- Work also as Brand Ambassador for the Hotel and the Company
- Take care of guest items, luggage handling on arrival, departure and storage
- Support team during "crunch periods," in any capacity
- Provide support and assistance as requested or required by the Front Office Manager
- Support colleagues in emergency procedures, practical knowledge of the emergency panel
- Take care of guest cycling requests, setting up, preparing, and ensuring safety first for our guests with the Electra Townie bike fleet
- Ability to Provide general instruction to guests
- Timely reporting of any repair deficiencies to Engineering on the Loden Cab/Bike fleet management
- Ensure the care of other touch points as needed, such as coordinating urgent dry cleaning/bike services
- Visible supportive presence in the hotel lobby, meeting and greeting or fare-welling guests
- Ensure that hotel ambiance is in tune - with all 5 senses, an organized and clean surrounding
- Provide key touch points for the guest experience, such a taking photos
Skills & Qualifications
- Experience: Hotel experience is an asset, but not a requirement
- Ability to converse in a minimum of two languages will be an asset
- Knowledgeable of Vancouver and what its surrounding has to offer
- Ability to communicate clearly, concisely, and openly
- Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience
- Possess an eye for the smallest detail and maintains a keen sense of urgency
- Physically active and fit to perform some of the key labor intensive functions of the role (i.e. can lift upwards of 75-100lbs)
- Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
- Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do
- Must have a valid driver's license
Please apply through theloden.ca via the link provided:
Hotel Sales Consultant
Posted today
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Job Description
Location: Based in BC (Field-Based Role)
Company: Guest Supply Canada, a Sysco Company
Job Type: Full-Time | B2B Sales | Hospitality Industry
About Guest Supply Canada
Guest Supply Canada, a division of Guest Worldwide and a wholly owned subsidiary of Sysco, is a leading supplier of hotel amenities, textiles, paper products, and room accessories to the hospitality industry. With operations in 109 countries and serving over 25,000 hotels globally, we help our clients create exceptional guest experiences through trusted service and high-quality products.
Learn more at
Position Summary
We are looking for a motivated and customer-focused Sales Consultant to join our team in British Columbia. In this field-based role, you will be responsible for building strong relationships with hotels and lodging clients, promoting our full range of hospitality supplies, and helping clients meet brand standards while growing your territory.
Key Responsibilities
- Grow and manage a portfolio of hotel and lodging clients within an assigned territory.
- Identify customer needs and recommend appropriate product solutions.
- Promote a wide range of hospitality products, including textiles, amenities, paper products, janitorial supplies, room accessories, FF&E, and MRO.
- Ensure customer compliance with hotel brand standards and aim to achieve an 85% share of customer market basket.
- Conduct regular in-person visits and virtual meetings to build and maintain strong client relationships.
- Use Salesforce and other tools (Phocas, GForce) to track activities, forecast sales, and manage opportunities.
- Coordinate closely with internal departments to ensure timely order fulfillment and customer satisfaction.
- Support the setup and onboarding of new customer accounts.
- Stay informed on industry trends, competitor products, and market conditions.
- Achieve sales targets and contribute to the overall growth of the territory.
Qualifications
Required:
- Must reside in British Columbia with access to a vehicle and valid driver’s license.
- Minimum 2 years of B2B sales experience , preferably in a consultative selling environment.
- Proven track record of achieving or exceeding sales targets.
- Strong interpersonal, negotiation, and relationship-building skills.
- Proficiency in Microsoft Office and experience with CRM systems (e.g., Salesforce).
- Ability to manage a territory independently, plan travel efficiently, and prioritize accounts.
Preferred:
- Experience in the hospitality industry or distribution/supply sales.
- Post-secondary education in business, sales, or hospitality.
- Familiarity with trip planning, territory routing, and customer segmentation.
Compensation and Benefits
Guest Supply Canada offers a competitive compensation package, including:
- Base salary plus commission structure.
- Comprehensive health and dental benefits.
- Health Care Spending Account and wellness programs.
- Company pension plan, Group RRSP, and TFSA options.
- Paid parental leave plan.
- Stock purchase plan and employee discounts.
- Virtual health care through Maple.
- Unlimited access to online learning and development programs.
- Career advancement opportunities within Sysco’s global network.
Note: Benefits may vary based on location or bargaining unit.
Territory Information
This is a field-based position covering customers throughout British Columbia . Travel within the province is required and reimbursed according to company policy.
Why Join Us?
- Be part of a global company with a strong local presence.
- Make a direct impact in helping hospitality clients enhance guest experiences.
- Enjoy autonomy, flexibility, and support to succeed in your role.
- Work with a team that values integrity, collaboration, and innovation.
Apply Today
If you are a driven sales professional with a passion for customer success, we encourage you to apply now. Take the next step in your career and help us continue delivering excellence in the hospitality supply industry.