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114 Hotel Trainee jobs in Canada

Customer Success Specialist -Hotel Management and Sports Management (BC)

Vancouver, British Columbia EventConnect

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ABOUT EVENTCONNECT


At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.


EVENTCONNECT OFFERS


  • Competitive salary and benefits
  • Casual but energetic work environment made for todays workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work


ABOUT THE ROLE


At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.



RESPONSIBILITIES


  • Assist clients with questions about the overall platform by telephone,email &live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
  • Continuously working to troubleshoot queries
  • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
  • Support individual reservations within team blocks
  • Monitor hotel compliance with rooming lists
  • Completing, tracking and reporting support tickets through CRM system
  • Data input


QUALIFICATIONS


  • Must live in Canada to be eligible for this role.
  • Ability to multitask and be agile in a fast-paced environment
  • Ability to quickly identify and assess customer's needs to achieve satisfaction
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem solving skills and ability to collaborate with others
  • Ability to gauge your client and adjust your approach
  • Organized approach to completing your work to ensure clients and hotel relationships are strengthened
  • Detail oriented and precise team player who enjoys working with others
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year experience in tech support or customer service role
  • Previous experience in hotel management or sales would be considered an asset
  • Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.


EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Customer Success Specialist - Hotel Management and Sports Management (AB)

Calgary, Alberta EventConnect

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Job Description

Salary:

ABOUT EVENTCONNECT


At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.


EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation,intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.


EVENTCONNECT OFFERS


  • Competitive salary and benefits
  • Casual but energetic work environment made for todays workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work


ABOUT THE ROLE


At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.



RESPONSIBILITIES


  • Assist clients with questions about the overall platform by telephone,email &live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
  • Continuously working to troubleshoot queries
  • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
  • Support individual reservations within team blocks
  • Monitor hotel compliance with rooming lists
  • Completing, tracking and reporting support tickets through CRM system
  • Data input


QUALIFICATIONS


  • Ability to multitask and be agile in a fast-paced environment
  • Ability to quickly identify and assess customers' needs to achieve satisfaction
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem solving skills and ability to collaborate with others
  • Ability to gauge your client and adjust your approach
  • Organized approach to completing your work to ensure clients and hotel relationships are strengthened
  • Detail oriented and precise team player who enjoys working with others
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year experience in tech support or customer service role
  • Previous experience in hotel management or sales would be considered an asset
  • Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.


EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Hotel Accountant | Silver Hotel Group

Toronto, Ontario Silver Hotel Group

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Job Description

Hotel Accountant

The Hotel Accountant will perform all accounting duties as required for a selection of Hotels in the Silver Hotel Group Portfolio.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day!
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
  • Education Reimbursement for you (and your children!)
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts
Key Responsibilities
  • Manage phases of accounts payables and accounts receivables for multiple hotels in the SHG portfolio.
  • Oversee and lead the payroll process for the assigned Hotels, providing guidance and direction to department leaders to ensure payroll accuracy and processing.
  • Ensure that guests have the best possible experience by troubleshooting and resolving all billing-related disputes in a timely manner. All guest concerns should be acknowledged within 48 hours of receiving the initial complaint.
  • Prepare bank and balance sheet reconciliations monthly.
  • Prepare daily bank deposits and due back reports and distribute as required.
  • Perform monthly cash count audits.
  • Verify recorded transactions and report irregularities to Corporate Finance Manager.
  • Provide direction to the night audit team through the Director of Rooms/Front Office Manager to ensure proper revenue reporting.
  • Review all ledger details: guest ledger, city ledger, and deposit ledgers to validate proper payment and revenue posting. If any imbalance or difference is found on the ledger, then coordinate with the PMS team to resolve the same.
  • Review the postings, payments, revenue, and guest balance reports daily.
  • Ensure correct taxation is applied on all billing software like Property Management Systems (PMS), and Point of Sale (POS) software.
  • Ensure that all statutory details are displayed on the guest invoices and bills.
  • Review the Accounts Receivable (A/R) Aging reports monthly.
  • Check customers’ credit ratings and flag accounts accordingly.
  • Assist in preparation of financial statements and reports to ensure accurate, timely information is available for management.
  • Ensure all new hire paperwork, benefits, and other pertinent personnel documents are e-filed in Payworks and maintained in accordance with the company HR practices.
  • Monitor and contain all property inventories to ensure proper levels of property cash flows.
  • Provide direction and training to the hotel operational team in areas related to finance, financial reports, internal controls, payroll, etc.
  • Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities.
  • Perform other reasonable job duties as requested by the Corporate Finance Manager.

Environmental Factors

  • Primarily a weekday schedule, Monday to Friday, with some occasional work required in the evenings and on weekends.
  • Travel to the different hotel locations as needed and often work from various hotel locations.
  • Significant time spent on a computer keyboard.
  • Regular communication with Hotel General Managers and Corporate Finance Managers.
  • Some lifting (up to 30 lbs), on occasion.
  • A fast-paced and ever-evolving industry with high demands to perform.
  • Swift strategic thinking while under pressure to execute project strategies.

What We Are Looking For.

  • Accounting skills and knowledge acquired through business college, (i.e., a Degree or Diploma in Accounting) or through completion of an accounting program (i.e., CGA, CPA, or CMA), or through relevant experience are considered essential.
  • Minimum of three years of demonstrated finance experience, preferably in hospitality.
  • Friendly and cooperative disposition and easily able to work cooperatively with team members.
  • Strong administrative, organizational, and time management skills.
  • Strong communication skills, written and verbal.
  • Exceptional analytical skills to prepare reports and solve routine accounting problems.
  • Strong Computer skills - knowledge of Sage, Maestro, Opera, POS, and Delphi a definite asset.
  • Intermediate knowledge of Excel is required.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at . The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

This advertiser has chosen not to accept applicants from your region.

Hotel and Sports Management, Customer Success Agent

London, Ontario EventConnect

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Salary:

ABOUT EVENTCONNECT


At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.


EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.


EVENTCONNECT OFFERS


  • Competitive salary and benefits
  • Casual but energetic work environment made for todays workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work


ABOUT THE ROLE


At EventConnect, our clients are the focus of our teams each and every day. As aCustomer Success Specialist, you are the first point of contact for our individual athletes and team players. You will have the opportunity to leave the best first impression of their experience with our team which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.


RESPONSIBILITIES


  • Assist clients with questions about the overall platform by telephone, email & live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
  • Continuously working to troubleshoot queries
  • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
  • Support individual reservations within team blocks
  • Monitor hotel compliance with rooming lists
  • Completing, tracking and reporting support tickets through CRM system
  • Data input


QUALIFICATIONS


  • Ability to multitask and be agile in a fast-paced environment
  • Ability to quickly identify and assess customers' needs to achieve satisfaction
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem solving skills and ability to collaborate with others
  • Ability to gauge your client and adjust your approach
  • Organized approach to completing your work to ensure clients and hotel relationships are strengthened
  • Detail oriented and precise team player who enjoys working with others
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year experience in tech support or customer service role
  • Previous experience in hotel management or sales would be considered an asset
  • Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that doe not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.


EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.


This advertiser has chosen not to accept applicants from your region.

Operations Manager, Hotel

Inuvik, Nortwest Territories Northview Residential REIT

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Job Description

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for an Operations Manager, Hotel to join our Hotel team in Inuvik, NT . Reporting to the General Manager, Hotel , you will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Operations Manager, Hotel will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of the hotel chain. This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days, and evenings.

Priority consideration will be given to enrolled participants of the Gwich'in Comprehensive Land Claim Agreement and beneficiaries of the Inuvialuit Final Agreement.

This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days and evenings.

Responsibilities :

  • Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
  • Maximizing revenue per available room
  • Providing staff with skills training to provide value-added service to customers and monitor the success of training
  • Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
  • Attracting, hiring, and retaining qualified employees who deliver on key objectives
  • Providing leadership and guidance to maintain high morale throughout the hotels
  • Ensuring all health and safety standards are exceeded
  • Maintaining all month-end documentation and providing the accounting department with accurate reports
  • Providing cash/credit card summaries as required
  • Ensuring banking is completed daily

Qualifications:

  • A High School Diploma or GED required
  • A Diploma in Hospitality Management is considered an asset
  • Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move
  • 3 years experience in a leadership capacity
  • Previous experience with budgeting and forecasting
  • Ability to demonstrate being both a leader and team player
  • Superior English communication skills, both written and verbal
  • Excellent customer service and interpersonal skills
  • Ability to set and monitor goals and provide status updates as required
  • Ability to set priorities for self and others in the hotel
  • A fun, positive attitude with a sense of humour

Benefits:

  • Competitive pay
  • Extended health care including medical, dental, and vision coverage
  • Life insurance, drug coverage, and wellness programs
  • Discounts on rent at Northview properties
  • Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.

This advertiser has chosen not to accept applicants from your region.

Hotel Housekeeper/Cleaner

London, Ontario Mobilize Connect

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Do you love to clean? All levels of janitorial, room attendant and housekeeping positions needed for an immediate start, position to last through winter. Mobilize Jobs is looking for hotel and resort team members at all levels. Our properties follow all WHO safety protocols and our locations are in Canada's great outdoors.

Hiring now for hotel staff (with housing) who are committed to providing a special experience for our valued guests. Working with a supportive team, in a busy and dynamic environment, the ideal candidate will demonstrate efficiency and time management, be detail oriented, have great communication skills and helpfully tend to guest rooms. We provide full training and a competitive wage.

Responsibilities and Duties:

Follow regular cleaning and maintenance schedules,

Wipe and sanitize windows, walls, doors and fixtures

Thoroughly wash and sanitize room showers, toilets, mirrors and sinks

Vacuum carpets and clean hard floors (e.g., linoleum, tile etc.) using the appropriate product

Regularly replace and restock room amenities, including towels, soaps and shampoos

Remove all used bed linens and replace with a fresh set of linens

Regularly check if room lighting and appliances are in working order

Complying with work safety practices and ensuring that all rooms attended are up to

organizational health and safety standards along with federal, provincial and local safety standards

Other related duties as required

HOW OUR PROGRAM WORKS:

Full-time, paid work.

There are no fees for job seekers.

This position will last for 6 months.

you want to stay on after your deployment, that option exists!

STAFF ACCOMMODATIONS

Staff accommodations available for all Mobilize staff

Mobilizers are responsible for relocation and housing cost

The program works in groups of employees, so if you have friends you would like to live and travel with, make sure you apply together!

ELIGIBILITY:

Customer service or hospitality experience is an asset but not a requirement.

Must be 18 and be legally able to work in Canada.

Provide a clear police record.

A sense of adventure!

This advertiser has chosen not to accept applicants from your region.

Hotel Contract Specialist

London, Ontario EventConnect

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ABOUT EVENTCONNECT


At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario however we welcome all applicants from London and the surrounding areas. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.


EVENTCONNECT OFFERS


  • Competitive salary and benefits
  • Casual but energetic work environment made for todays workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work


ABOUT THE ROLE


At EventConnect, our clients are the focus of our teams each and every day. As a Hotel Contract Specialist, you are the first point of contact for our hotels. You will have the opportunity to establish the best first impression of their experience with our team and that is invaluable. Each day, you will work to negotiate and secure the best hotels and rates for our events and train hotels on our platform in order to create value for both the hotels and the athletes/families.

RESPONSIBILITIES


  • Successfully negotiating, planning, coordinating & executing hotel room block agreements with hotels
  • Negotiating concessions to meet minimum targets per room night on revenue, points & comp rooms
  • Direct phone & email communication with NSOs, CVBs, Hotel Sales Representatives, Vacation Rental Representatives and Contracting Companies
  • Training and Supporting Contracting Companies on Software and Contracting Process
  • Go Live calls with Contracting Company Partners including Event Validation to ensure adequate inventory levels
  • Analyze and initiate event strategies that include but are not limited to projections, room consumption, blocking percentage, reservations per travel team, washing and complimentary rooms
  • Provide event analytics for Post Event Analysis reports & renewal strategies
  • Be an active participant in maintaining partner relationships (strategy calls, partnership growth, event renewals, meeting partner expectations)
  • Drafting & reviewing contracts
  • Loading of contract data into EventConnect software
  • Training hotels on the use of EventConnect software
  • Maintenance of events for adequate available inventory
  • Upholding contract terms; including but not limited to room types, room amounts, rate clauses, walk policies and general discrepancies
  • Initiating conversations or actions required on low-performing events
  • Clearly communicating and following documented processes with internal departments on strategies, tasks and general updates
  • Participation with rotating on-call schedule for company emergency phone line
  • Attending all scheduled in-person or Zoom meetings


QUALIFICATIONS


  • Ability to multitask and be agile in a fast-paced environment
  • Knowledge of the hotel industry and brand standards
  • Knowledge of Vacation Rentals and Condos
  • Intimate knowledge of hotel contracts and ability to contract
  • Ability to calculate revenue minimums and understand revenue targets
  • Negotiation skills
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem-solving skills and ability to collaborate with others
  • An organized approach to completing your work to ensure clients and hotel relationships are strengthened
  • A University or College graduate
  • A minimum of 2-year hotel or hospitality experience


EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.


We thank all candidates who apply. Only those selected for screening and an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.
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Hotel Sales Coordinator

Red Deer, Alberta Red Deer Resort & Casino

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Salary:

Are you a master of organization with a passion for the hospitality industry? Do you thrive on delivering top-notch service and making clients' dreams come true? If so, we want you to be our Sales Coordinator at Red Deer Resort & Casino.


As a Sales Coordinator you will be an integral part of our Sales and Catering team. You will assist in driving sales and revenue growth by providing administrative and coordination support to the Sales department. Your role will involve working closely with clients, colleagues, and management to ensure the seamless execution of sales initiatives and the overall success of our hotel.


Key Responsibilities:


  • Assist in managing client relationships by responding to inquiries, providing information, and ensuring clients' needs are met.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling hotel services and amenities.
  • Prepare and distribute sales proposals, contracts, and event orders.
  • Maintain accurate records of client interactions, contracts, and reservations in the sales database.
  • Generate reports and sales-related documents as needed.
  • Handle general administrative tasks to support the sales team, such as scheduling appointments, managing calendars, and organizing meetings.
  • Assist in coordinating meetings, conferences, and events hosted at the hotel.
  • Liaise with other hotel departments, including catering, banquet, and reservations, to ensure the successful execution of events.
  • Ensure all event details, such as room setup, audio-visual equipment, and catering, are arranged as per client requirements.
  • Maintain regular communication with clients to ensure their expectations are met and exceeded.
  • Follow up with clients after events or stays to gather feedback and ensure satisfaction.
  • Assist with various assignments and/or projects as assigned by the Senior Sales and Catering Manager


Education, Qualification and Requirements:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
  • Proven experience in sales, customer service, or a similar role within the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Proficiency in Microsoft Office Suite and sales management software.
  • Ability to work well both independently and as part of a team.
  • As a condition of employment, associates are to have a criminal record check prior to their first day of work


Work Environment

  • Ability to sit for extended periods of time;

  • Ability to work on a computer for an extended period.

  • Repetitive work such as keyboarding, filing, answering phones, etc.

  • often involves juggling many tasks and may become very stressful when business operations ramp up


The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a cover letter and resume.All applicants must be legally entitled to work in Canada. The successful candidate will be subject to psychometric assessments, criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found.We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.

This advertiser has chosen not to accept applicants from your region.

Hotel Housekeeper/Cleaner

Kitchener, British Columbia Mobilize Connect

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Job Description

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Job Description

Do you love to clean? All levels of janitorial, room attendant and housekeeping positions needed for an immediate start, position to last through winter. Mobilize Jobs is looking for hotel and resort team members at all levels. Our properties follow all WHO safety protocols and our locations are in Canada's great outdoors.

Hiring now for hotel staff (with housing) who are committed to providing a special experience for our valued guests. Working with a supportive team, in a busy and dynamic environment, the ideal candidate will demonstrate efficiency and time management, be detail oriented, have great communication skills and helpfully tend to guest rooms. We provide full training and a competitive wage.

Responsibilities and Duties:

Follow regular cleaning and maintenance schedules,

Wipe and sanitize windows, walls, doors and fixtures

Thoroughly wash and sanitize room showers, toilets, mirrors and sinks

Vacuum carpets and clean hard floors (e.g., linoleum, tile etc.) using the appropriate product

Regularly replace and restock room amenities, including towels, soaps and shampoos

Remove all used bed linens and replace with a fresh set of linens

Regularly check if room lighting and appliances are in working order

Complying with work safety practices and ensuring that all rooms attended are up to

organizational health and safety standards along with federal, provincial and local safety standards

Other related duties as required

HOW OUR PROGRAM WORKS:

Full-time, paid work.

There are no fees for job seekers.

This position will last for 6 months.

you want to stay on after your deployment, that option exists!

STAFF ACCOMMODATIONS

Staff accommodations available for all Mobilize staff

Mobilizers are responsible for relocation and housing cost

The program works in groups of employees, so if you have friends you would like to live and travel with, make sure you apply together!

ELIGIBILITY:

Customer service or hospitality experience is an asset but not a requirement.

Must be 18 and be legally able to work in Canada.

Provide a clear police record.

A sense of adventure!

This advertiser has chosen not to accept applicants from your region.

Ambassador (Loden Hotel)

Vancouver, British Columbia Amacon

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Job Description

Salary: $20.00 - 24.00 per hour

About Us

Wentworth Hospitality Group (Amacons hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!


The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Ourboutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.


The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.


Position Responsibilities

  • Reporting to the Front Office Manager, the Ambassador plays a key role in our guest arrival and departure experiences
  • Immediate engagement in a genuinely warm and friendly manner
  • Act as an energetic and commanding presence at the Front Door and Lobby Areas
  • Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times
  • Work in a consistent Safe Work Practice manner at all times
  • Offer directional knowledge to guests, visitors and neighbours, with proper hand gestures
  • Respectful to all guests, sensitive, and intuitive to their personal needs
  • Ensure communication with fellow colleagues is professional at all times
  • Courteous and professional verbal communication
  • Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current
  • Work also as Brand Ambassador for the Hotel and the Company
  • Take care of guest items, luggage handling on arrival, departure and storage
  • Support team during "crunch periods," in any capacity
  • Provide support and assistance as requested or required by the Front Office Manager
  • Support colleagues in emergency procedures, practical knowledge of the emergency panel
  • Take care of guest cycling requests, setting up, preparing, and ensuring safety first for our guests with the Electra Townie bike fleet
    • Ability to Provide general instruction to guests
    • Timely reporting of any repair deficiencies to Engineering on the Loden Cab/Bike fleet management
  • Ensure the care of other touch points as needed, such as coordinating urgent dry cleaning/bike services
  • Visible supportive presence in the hotel lobby, meeting and greeting or fare-welling guests
  • Ensure that hotel ambiance is in tune - with all 5 senses, an organized and clean surrounding
  • Provide key touch points for the guest experience, such a taking photos


Skills & Qualifications

  • Experience: Hotel experience is an asset, but not a requirement
  • Ability to converse in a minimum of two languages will be an asset
  • Knowledgeable of Vancouver and what its surrounding has to offer
  • Ability to communicate clearly, concisely, and openly
  • Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience
  • Possess an eye for the smallest detail and maintains a keen sense of urgency
  • Physically active and fit to perform some of the key labor intensive functions of the role (i.e. can lift upwards of 75-100lbs)
  • Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
  • Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do
  • Must have a valid driver's license


Please apply through theloden.ca via the link provided:

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