66 Housing Coordinator jobs in Canada

Job Description

Imagine starting each day surrounded by breathtaking mountain views in a community driven by adventure and genuine connections. As the Staff Housing Coordinator at Sun Peaks, you’ll create a welcoming home for the vibrant team members who make our resort extraordinary. In this dynamic role, you’ll play a crucial part in the employee experience, ensuring staff feel valued, comfortable, and supported. Through efficient housing operations, engaging resident events, and exceptional service, you’ll foster an environment where employees can thrive and deliver world-class guest experiences while embracing all that Sun Peaks has to offer.

Compensation Information: $44,000 per annum

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 3+ years’ experience in property management, hotel booking and reservations, customer service or guest relations.
• Strong interpersonal skills with a high level of service orientation.
• Well organized with the ability to multi-task.
• Effective written communication and documentation skills.
• Influential skills to work collaboratively across teams and departments.
• Proficiency in Microsoft Office, basic Excel skills, etc.
• A valid B.C. Drivers Licence.

Primary Responsibilities:

• Responsible for oversight of the Staff Housing administration regarding policies and processes, including check-ins/outs, internal and external communications, room allocations and resident relations.
• In collaboration with the HR team, manage department allocations and floor plans for all staff housing properties.
• Attend weekly Staff Housing Committee meetings and provide regular reporting on occupancy as well as check-ins/outs, and table any incidents or issues that warrant a collective discussion/remediation.
• Build relationships with staff housing residents throughout each season while ensuring they abide by policies and terms in the license agreement and handbook.
• Assist with organizing each building’s essential inventory and all unit provisioning (furniture, cookware and accessories) as well as maintaining appropriate inventory levels for our bedding resale program.
• Work closely with the Facilities Manager, Staff Housing Caretaker and Maintenance team to ensure proper attention and care of each property as well as the to ensure cleanliness and proper function of Staff Housing rooms and common areas and perform spot checks of rooms prior to resident check-ins.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): -5b -e05b41d44368/apply?source= -CS-58771

Job Description

Salary:

The Tlaamin Nation is a modern, forward thinking, self-governing nation located on the beautiful upper Sunshine Coast (qathet Region).

Position Summary
Job Type: Full-time, permanent
Hours of Work: 8:30am 4:30pm, Monday to Friday
Reports to: Housing Manager
Department: Housing

The Tlaamin Nation Housing Department is hiring an Off-Lands Housing Coordinator to support the development and delivery of a new program for Tlaamin citizens living in urban, rural, and northern areas (off-lands). This role is funded through the Urban, Rural, and Northern (URN) Housing Strategy and will help coordinate application intake, housing supports, community engagement, and tracking under the guidance of the Housing Manager.

The successful candidate will assist in carrying out a housing needs assessment, coordinating the disbursement of emergency housing supports and rental subsidies, and supporting engagement and evaluation. While the position includes meaningful responsibility for implementation and citizen engagement, final budget oversight and program design will remain with the Director of Housing.

Tlaamin citizens will be given hiring priority, and we strongly encourage off-lands Tlaamin members to apply.

Key Responsibilities
Performs all duties and responsibilities in accordance with Tlaamin policies, standards, practices, and procedures as directed by the Housing Manager. Maintains confidentiality as required pertaining to members, clients, employees, and general matters of the Nation.

Assist with implementation of the Off-Lands Housing Support Program.
Coordinate and administer intake, documentation, and tracking for housing support applications.
Communicate with off-lands citizens to provide information, support, and application assistance.
Coordinate disbursement of supports under established guidelines.
Maintain records of applications, approvals, and payment tracking.
Assist in planning and developing the housing needs assessment, gathering input, collecting data, and analyzing results.
Track program metrics, financial disbursements, and participant outcomes for internal and external reporting.
Travel as needed to connect in-person with off-lands citizens in regional hubs (e.g., Vancouver, Nanaimo, Victoria).
Travel to Tlaamin territory to connect in-person with the Housing team.
Contribute to engagement efforts through phone, email, digital outreach, and in-person events.
Collaborate with Housing team to ensure supports are responsive, timely, and accessible.
Support special projects and emergency responses for off-lands members.
Other duties as assigned.

Qualifications

Training, Education, Experience

Certificate-level education or post-secondary coursework in housing, Indigenous governance, administration, or community development.
23 years of experience in housing programs, community outreach, case coordination, or client services.
An equivalent combination of education and experience will be considered.
Experience working with First Nations communities and/or in a culturally safe environment is preferred.
Acceptable Police Information Check prior to employment.
Valid Class 5 Drivers Licence and acceptable Driving Record.

Knowledge, Skills, Abilities

Strong cultural sensitivity with a deep respect for Tlaamin Nation culture, traditions, and protocols.
Understanding of Tlaamin values, culture, and governance is an asset.
Tlaamin citizenship preferred.
Demonstrated ability to maintain high levels of confidentiality within a small community.
Strong organization and communication skills, with the ability to manage documentation and support community members.
Knowledge of housing needs and systemic barriers faced by Indigenous people living off-reserve.
Ability to travel for in-person meetings as needed.
Willingness to take training related to position.
Proficiency with Microsoft 365 (Excel, Teams, SharePoint, Word, etc.)
Ability to work independently under general supervision.

Working Conditions

Work will be performed primarily in an office environment and/or virtual office environment, on a hybrid basis from regional hubs (e.g. Nanaimo, Victoria, Vancouver) and in Tla'amin territory. Travel to attend meetings or training is required.

How to Apply

Please apply by uploading your resume and cover letter to:

Or

Drop-off/mail Attention: Human Resources Department, Tlaamin Nation, 4779 Klahanie Rd, qathet BC, V8A 0C4

This posting will be open until the position is filled.

We thank all applicants for their interest, however only those shortlisted will be contacted.

Job Description

Salary: $50,490 - $60,290

The Housing Maintenance Coordinator plays a crucial role in providing administrative and coordination support for the renovations of Whitefish River First Nation (WRFN) rental units. This position coordinates resources and third parties/vendors for project execution, including tracking and analyzing project performance, expenditures, procurement, and reporting. The Housing Maintenance Coordinator is also responsible for overseeing renovation projects, repairs, and maintenance, as well as the overall operation of WRFN rental homes and properties.

RESPONSIBILITIES:

• Prepare, coordinate, and monitor daily minor and major maintenance and renovation services to all WRFN band rental units under the Housing Department.
• Performing general inspections in rental homes and engaging with tenants to determine renovation needs and requests.
• Collaborating and communicating with the Housing Navigator is a key aspect of this role, ensuring tenants well-being is at the forefront of our operations.
• Assist with budgets for each unit or project and report on a monthly, quarterly, or annual basis.
• Assist with maintenance planning for all equipment and vehicles.
• Troubleshoot and report any issues with electrical, plumbing, heating, ventilation, and air conditioning systems (HVAC) in the rental units, including necessary equipment repairs (For a complete job description, please email ).

QUALIFICATIONS:

• Grade 12 or GED is required. A post-secondary diploma in Project Management, Business Administration, Construction/House Inspection, or other related programs is an asset. An equivalent combination of education, training, and/or experience will also be considered, providing a pathway for career growth and development.
• Minimum of three to five (3-5) years of experience in general maintenance, carpentry, and knowledge of the mechanical operation of housing unit equipment/systems preferred.
• Thorough knowledge of building and operating systems, construction, installation, maintenance, and repair practices.
• Experience in Project Management is required; Experience supervising crews is an asset.
• Thorough knowledge of Workplace Ontario Occupational Health & Safety Regulations.
• Knowledge of applicable construction codes (ONT Building, ON Plumbing, Canadian Electrical).
• Proficiency in MS Office (Outlook, Word, Excel). MS Project (project management software) is preferred.

SKILLS:

• Knowledge of construction processes, materials, and techniques; Ability to read blueprints.
• Excellent communication and interpersonal skills.
• Motivated and physically fit to perform this type of work, and the ability to lift at least 50 lbs.
• Must train new employees and work flexible hours; maintain on-call schedule.
• Excellent problem-solving, multi-tasking, and collaborative skills.

**Upon hire, the successful candidate must submit a Police Criminal Reference Check. ** **

Applications must be received by August 7th, 2025, at noon.

Interested applicants must submit a current resume, cover letter, two (2) work-related references, and one (1) character reference (with contact information) to:

CONFIDENTIAL:
Housing Maintenance Coordinator

c/o Human Resources

Whitefish River First Nation

17-A Rainbow Ridge Road, P.O. Box 188; Birch Island, ON P0P1A0

Email applications can be emailed to

Miigwetch to all who apply; however, only those applicants selected for an interview will be contacted.

Job Description

1. Position Summary and Job Magnitude

The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and demonstrate leadership. The Off-Campus Housing Coordinator must be able to delegate responsibilities, organize projects, and establish priorities consistent with company objectives.

2. Essential Functions and Basic Duties

Finance

• Maintain and control operational revenues and expenses
• Ensure that all collection and control procedures are followed relating to accounts receivable
• Ensure monthly and other requested reporting is completed accurately and on time

Sales and Marketing

• Oversee Sales & Marketing initiatives as it relates to lease agreements and tenants
• Assess and develop target markets
• Provide direction for direct marketing initiatives for maximizing tenant occupancy
• Ensure the Property Marketing Plan and vision is up to date and fits with your current market area
• Creation and implementation of internal sales promotions for maximizing tenant occupancy

Human Resources

• Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
• Ensure legislated policies are followed, including Health & Safety

Administrative

• Maintain a detailed “Log” to communicate to others
• Ensure that a Complaint Log is utilized to properly document complaints and responses
• Organizing the office to ensure all files and information are easily found
• Coordinate policy changes as they are released corporately.

Tenant Life

• Ensures that that the safety, well being, and concerns of all tenants are being met in a respectful and efficient manner
• Ensures that all required tenant documentation is received

Maintenance

• Inspect the properties regularly to determine required repairs, maintenance and capital improvements
• Monitor maintenance costs and compliance on contracts
• Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times.

Miscellaneous

• Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
• Ensures that the property departments are well organized
• Understands their legal standings in all situations
• Ensures that all information requests and documents are dealt with immediately
• Any other duty as assigned by a Supervisor, Director or Executive Committee member
• Meet tight deadlines
• Adapt to new ideas and emerging situations
• Ability to deal with high stress situations
• Creative problem solving
• Strong understanding of the residential and condominium markets
• Strong foundation in leasing & lease negotiations
• Knowledgeable on the Residential Tenancy Act (RTA)

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers.

3. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Must possess verbal and written communication skills
• Must possess decision making ability
• Must be able to handle multiple projects at once
• Must be able to provide leadership to staff

Experience Required: Minimum of 2 years industry experience or equivalent administrative experience.

Job Description

1. Position Summary and Job Magnitude

The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and demonstrate leadership. The Off-Campus Housing Coordinator must be able to delegate responsibilities, organize projects, and establish priorities consistent with company objectives.

2. Essential Functions and Basic Duties

Finance

• Maintain and control operational revenues and expenses
• Ensure that all collection and control procedures are followed relating to accounts receivable
• Ensure monthly and other requested reporting is completed accurately and on time

Sales and Marketing

• Oversee Sales & Marketing initiatives as it relates to lease agreements and tenants
• Assess and develop target markets
• Provide direction for direct marketing initiatives for maximizing tenant occupancy
• Ensure the Property Marketing Plan and vision is up to date and fits with your current market area
• Creation and implementation of internal sales promotions for maximizing tenant occupancy

Human Resources

• Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
• Ensure legislated policies are followed, including Health & Safety

Administrative

• Maintain a detailed “Log” to communicate to others
• Ensure that a Complaint Log is utilized to properly document complaints and responses
• Organizing the office to ensure all files and information are easily found
• Coordinate policy changes as they are released corporately.

Tenant Life

• Ensures that that the safety, well being, and concerns of all tenants are being met in a respectful and efficient manner
• Ensures that all required tenant documentation is received

Maintenance

• Inspect the properties regularly to determine required repairs, maintenance and capital improvements
• Monitor maintenance costs and compliance on contracts
• Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times.

Miscellaneous

• Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
• Ensures that the property departments are well organized
• Understands their legal standings in all situations
• Ensures that all information requests and documents are dealt with immediately
• Any other duty as assigned by a Supervisor, Director or Executive Committee member
• Meet tight deadlines
• Adapt to new ideas and emerging situations
• Ability to deal with high stress situations
• Creative problem solving
• Strong understanding of the residential and condominium markets
• Strong foundation in leasing & lease negotiations
• Knowledgeable on the Residential Tenancy Act (RTA)

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers.

3. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Must possess verbal and written communication skills
• Must possess decision making ability
• Must be able to handle multiple projects at once
• Must be able to provide leadership to staff

Experience Required: Minimum of 2 years industry experience or equivalent administrative experience.

Job Description

Salary: $51,000 to $56,000

Join Onward: Transforming Lives through Affordable Housing and Community Engagement

At Onward, we stand for more than just housing; we represent affordability, community, and the fostering of personal growth. Our commitment to creating affordable homes and empowering individuals to thrive is what drives us. With over five decades of history, Onward stands as a leading not-for-profit dedicated to affordable housing in Calgary.

Our Mission: Onward focuses on creating, renovating, and expertly managing properties to provide homes for over 3,000 residents, predominantly with lower incomes. We work closely with over 50 social service agencies to introduce residents who require support. Our buildings, spread across the city, cater to individuals, families, seniors, Indigenous persons, newcomers to Canada, and others who benefit from personalized agency support for various needs, including mental health, addictions, and mobility challenges.

Our People, Our Strength: To fulfill our mission, we rely on an exceptional team of dedicated employees. We seek team members who value results, leadership, and inclusive practices, believing in the power of collaboration and demonstrating courage where needed.

If you resonate with our vision and share our values, we invite you to join us on our mission to make a meaningful difference in people's lives.

What we need from this role

The Resident Services Coordinator is tasked with maintaining positive resident relations through exceptional customer service, resolving resident concerns, and fostering positive relationships with support agencies. Additionally, this role plays a key part in minimizing vacancies by ensuring timely leasing of vacant units and collaborating with Area Manager, Resident Services to develop and implement lease-up strategies for new properties.

Responsibilities include:

Customer Service - Resident and Partner Liaison:

• Providing positive and effective communication with residents, partner agencies, staff, and external stakeholders.
• Serving as the primary point of contact for residents and partner agencies for various tenancy matters and encouraging resolutions before escalation.

Resident Activities:

• Processing all lease applications and providing recommendations for approval.
• Handling the preparation and processing of move-in and move-out packages.
• Conducting showings, move-in, and move-out inspections.
• Maintaining a rent collection rate that meets or exceeds performance targets.

Administrative:

• Creating, updating, and maintaining various reports related to residents, agencies, arrears, vacancies, and other relevant information.

What you bring

To be successful in this role, you will need to have the following:

• A clear criminal background check/vulnerable sector check
• A valid drivers license and a reliable vehicle
• A high school diploma or the equivalent
• Solid MS Office suite skills
• Strong communication and teamwork skills, as well as great attention to detail
• Minimum 2 years experience in a progressively responsible customer service / administrative role with an emphasis on front-line customer service
• Display respect for diverse cultures
• Possess skills required to handle difficult situations effectively in response to a variety of concerns and requests for customer service
• Must be organized and have a high level of accuracy
• Must be able to work independently with minimal supervision
• Sound knowledge of the Residential Tenancies Act.

You will have an advantage over other candidates if you also have:

• Direct experience working with vulnerable populations
• Experience working with a not-for-profit (bonus points if it was a housing organization)
• Yardi software skills

Working environment, conditions and physical demands

The position entails moderate physical activity such as property visits, alongside computer and desk work. The work environment may occasionally be stressful due to handling sensitive situations, managing competing priorities, and meeting tight deadlines. Hours are typically 37.5 per week but may vary based on circumstances, occasionally requiring after-hours and weekend work.

Compensation

• A competitive salary
• Potential performance bonus: Up to 5%
• Initial vacation entitlement of three weeks
• Comprehensive benefits package including a health spending account
• RRSP featuring an automatic 5% contribution from Onward and an additional 2% contribution with a matching component
• Five flex days per year
• A dynamic and supportive work environment where your actions make a real impact in the community
• A competitive salary

Our Commitment

Our commitment to diversity, equity, and inclusion ensures equal opportunities for all applicants; we encourage individuals from all backgrounds to apply.

Thank you for your interest in Onward!

Join us to make a significant impact in Calgary's community and housing sector! Follow us on LinkedIn, Facebook, and Twitter to discover more about our ongoing work and plans for the future.

Job Description

Resident Services Manager

Residential Real Estate

Full-Time, Permanent

Edmonton, AB

Our client, a leading property management firm, is seeking a Resident Services Manager to oversee operations of a 200+ unit high-rise in the Edmonton core. This role will supervise a team of 2 staff and have a passion for the multifamily real estate industry and a well-rounded skillset across leasing, property management, marketing, tenant relations, maintenance and financial reporting. The successful candidate will have strong communication skills, both oral and written, a positive attitude and superior customer service skills.

Key Duties & Responsibilities:

• Responsible for ensuring all property management policies, procedures, and operations are executed to the companies operational standards
• Oversee and participate in the full leasing process; providing training to supports and teams as needed
• Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
• Inspect all vacant suites weekly to ensure they are in Rent Ready condition
• Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”; conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
• Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Portfolio Manager within 12 hours of receipt of application
• Conduct income verification and reference verification on applications
• Conduct credit checks using RentCheck
• Advise applicants within a timely manner of status of application
• Facilitate the signing of all leases, schedules, assignments and addendums
• Manage the renewal and retention program
• Assist Marketing Team with execution of property marketing and leasing plan
• Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
• Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
• Attend Community events to continue to build strong relationships within the community.
• Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
• Handle resident concerns an inquiries with a goal of 100% satisfaction.
• Respond to all resident inquiries concerns within a 48 hour window
• Foster a strong customer service culture amongst all team members
• Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.
• Provide updated and accurate vacancy reports to the Portfolio Manager upon request.
• Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
• Review weekly availability reports
• Review monthly reports as provided by Portfolio Manager
• Ensure compliance with the Residential Tenancies Act in all procedures.
• Attend Community events to continue to build strong relationships within the community.
• Complete administrative support as required, including courier and mail handling
• Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
• Maintain all resident information in accordance with privacy regulations and legislation
• Maintain maintenance of office and kitchen supplies
• Answer all incoming phone calls and emails, including resident maintenance requests
• Create, maintain and manage Resident contacts, work order closeouts and calendar reservations in the community program.
• Supervise, coach and train site team at property; ensuring quality and efficiency of work
• Develop and motivate site teams by managing performance to expectations and established standards
• Responsible and accountable for actions and supervision of the team
• Share successes with your team, recognize exemplary performance as it occurs
• Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
• Enter and receive all purchase orders in Yardi
• Actively monitor conditions in suites and common areas
• Monitor and ensure proper and full use of Yardi Mobile Maintenance application by Maintenance Technicians
• Enter Work Orders in Yardi for all tasks to be completed by maintenance team
• Educate residents on availability of resident portal to submit work orders
• Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
• Co-ordinate reservations of elevators for move-ins and move-outs
• Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
• Co-ordinate appointments and conduct move-in and move-out inspections
• Ensure preventative maintenance is scheduled with Maintenance Team and external trades
• Assist Maintenance Team with scheduling and supervision of external trades
• Provide access as needed for Maintenance Team and external trades as needed
• Complete rent collection for all residential and commercial units, striving for zero arrears each month
• Record all payments received and provide to corporate deposit desk for entry to Yardi
• Deposit all payments to bank using cheque scanners where possible
• Educate and encourage residents to use ClickPay payment platform
• Monitor aged receivables report weekly for delinquency and collect delinquent rents
• Serve all legal documentation pertaining to non-payment of rent, including any Residential Tenancies Act specific documents as per legislative guidelines
• Assist in filing any legal actions for non payment of rent through the Residential Tenancies Dispute Resolution Service or other prescribed means
• Ensure any and all outstanding debts are sent to collections
• knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code
• Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities.
• Comply with regular fire and life safety standards including monthly testing and annual drills
• Ensure all trades comply with the health and safety policy.
• Immediately report any infractions, damaged equipment and hazardous conditions or equipment.

Qualifications:

• 1-3 years experience in multifamily property management or relative department, preferable with exposure to high-rise or large mid-rise properties
• RECA License an asset but not required. Willingness to obtain in the future would be strongly preferred
• Work effectively in a team environment, with the ability to work independently
• Positive and energetic outlook, with the ability to work effectively under pressure
• Strong interpersonal skills
• Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
• Excellent verbal and written communication skills
• Detail oriented; able to resolve problems using facts and sound reasoning
• 5th Class Operator's License required and personal liable vehicle required.
• Experience with people management/supervising on-site staff
• Willingness to work evenings and weekends as needed
• Strong computer literacy and strong customer service skills
• Proficiency with Yardi is strongly preferred

Compensation:

The successful candidate will receive an annual base salary between $60,000-$70,000 dependent on experience and a comprehensive benefits package. This company also offers potential future growth opportunities!

Similar Job Titles:

Property Manager

Assistant Property Manager

Leasing Coordinator

Senior Property Administrator

Only applicants with legal authority to work in Canada will be considered. Due to the high volume of applicants, only those shortlisted will be contacted.

Job Description

Description

The Company

 FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Description

please note this is a temporary 12 month contracted position. 

Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises.  The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is maintained at all times

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

 

Leasing

• Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
• Oversee and participate in the full leasing process; providing training to supports and teams as needed
• Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
• Inspect all vacant suites weekly to ensure they are in Rent Ready condition
• Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to “personal tours”; conduct “personal tours” with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
• Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Property Manager within 12 hours of receipt of application
• Conduct income verification and reference verification on applications
• Conduct credit checks using RentCheck
• Advise applicants within a timely manner of status of application
• Facilitate the signing of all leases, schedules, assignments and addendums
• Manage the renewal and retention program 

Marketing

• Assist Marketing Manager with execution of property marketing and leasing plan
• Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
• Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
• Attend Community events to continue to build strong relationships within the community. 

Customer Service

• Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies. 
• Handle resident concerns an inquiries with a goal of 100% satisfaction.
• Respond to all resident inquiries concerns within a 48 hour window
• Foster a strong customer service culture amongst all team members
• Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.

Supervisory Responsibility

• Up to 5 Team Members

Education & Experience

• High School Graduate; Post-Secondary Education or industry experience required
• Resident Tenancies Act knowledge required
• ARM designation an asset but not required
• CPM designation an asset but not required
• RECA License in Property Management an asset but not required
• Excellent customer service skills with at least five years of customer service work.
• Minimum three years’ experience in a fast paced office environment.
• Intermediate knowledge of MS Office and aptitude to learn new software programs.
• Experience using Yardi is an asset

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Work effectively in a team environment, with the ability to work independently
• Positive and energetic outlook, with the ability to work effectively under pressure
• Strong interpersonal skills
• Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
• Excellent verbal and written communication skills
• Detail oriented; able to resolve problems using facts and sound reasoning
• 5th Class Operator’s License Required and person liable vehicle required.

Administration and Reporting

• Provide updated and accurate vacancy reports to the Property Manager upon request.
• Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
• Review weekly availability reports
• Review monthly reports as provided by Property Manager
• Ensure compliance with the Residential Tenancies Act in all procedures.
• Attend Community events to continue to build strong relationships within the community.

Office Management

• Complete administrative support as required, including courier and mail handling
• Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
• Maintain all resident information in accordance with privacy regulations and legislation
• Maintain maintenance of office and kitchen supplies
• Answer all incoming phone calls and emails, including resident maintenance requests
• Create, maintain and manage Resident contacts, work order closeouts and calendar reservations in the community program.

Team Management

• Supervise, coach and train site team at property; ensuring quality and efficiency of work
• Develop and motivate site teams by managing performance to expectations and established standards
• Responsible and accountable for actions and supervision of the team
• Share successes with your team, recognize exemplary performance as it occurs

Maintenance and Building Management

• Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
• Enter and receive all purchase orders in Yardi
• Actively monitor conditions in suites and common areas
• Monitor and ensure proper and full use of Yardi Mobile Maintenance application by Maintenance Technicians
• Enter Work Orders in Yardi for all tasks to be completed by maintenance team
• Educate residents on availability of resident portal to submit work orders
• Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
• Co-ordinate reservations of elevators for move-ins and move-outs
• Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
• Co-ordinate appointments and conduct move-in and move-out inspections
• Ensure preventative maintenance is scheduled with Maintenance Team and external trades
• Assist Maintenance Team with scheduling and supervision of external trades
• Provide access as needed for Maintenance Team and external trades as needed

Accounts Receivable

• Complete rent collection for all residential and commercial units, striving for zero arrears each month
• Record all payments received and provide to corporate deposit desk for entry to Yardi
• Deposit all payments to bank using cheque scanners where possible
• Educate and encourage residents to use ClickPay payment platform
• Monitor aged receivables report weekly for delinquency and collect delinquent rents
• Serve all legal documentation pertaining to non-payment of rent, including any Residential Tenancies Act specific documents as per legislative guidelines
• Assist in filing any legal actions for non payment of rent through the Residential Tenancies Dispute Resolution Service or other prescribed means
• Ensure any and all outstanding debts are sent to collections

Tools & Equipment Used

• Computer
• General Office Equipment
• Cell Phone
• Tablet

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential fadmunctions.

• Use of a keyboard
• Phone and face-to-face communication
• Sitting for extended periods of time
• Use of a computer
• General office equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.