67 Housing Support jobs in Canada

Job Description

Title: Housing Support Worker

Reports to: Manager of Supportive Housing

Compensation: $26.51-$8.80/hour + 2/hr night premium where applicable

Union: BCGEU

Closing Date: August 29, 2025 at 4pm

Available opportunities:

Regular full-time lines - The Aurora

• #24-003 - 9:00pm - 8:00am, Thursday to Saturday and every other Wednesday (70 hours bi-weekly) ** 2/hr Night Premium Eligible**
• #25-043 - 6:00pm - 5:00am, Thursday to Saturday and every other Wednesday (70 hours bi-weekly) ** 2/hr Night Premium Eligible**
• #24-102 - 9:00pm - 8:00am, Sunday to Tuesday and every other Wednesday (70 hours bi-weekly) ** 2/hr Night Premium Eligible**

Regular full-time lines - Camas Gardens

• #25-056 - 3:00pm - 11:30pm, Sunday to Wednesday and every other Thursday (72 hours bi-weekly)
• #24-066 - 11:00pm-7:30am, Thursday to Sunday and every other Wednesday (72 hours bi-weekly) ** 2/hr Night Premium Eligible**

Regular full-time lines - Waterview

• #25-026 - 3:00pm - 11:30pm, Friday to Monday and every other Thursday (72 hours bi-weekly)
• #25-059 - 3:00pm - 11:30pm, Sunday to Wednesday and every other Thursday (72 hours bi-weekly)

Casual Employment also available at any of our Supportive Housing sites (candidates that are open to night shifts and working at multiple sites will be given preference)

Organizational Focus

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica’s Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

• Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
• Following prescribed policies and procedures associated with Property Management;
• Supporting tenants through a PSR approach;
• Advocating on behalf of tenants with community agencies;
• Attending to overdoses and administering naloxone.

Key Responsibilities:

1. Provides individualized, person-centered support to tenants, including:

• preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
• assisting with case management by identifying potential problems and reporting any difficulties;
• providing input to counsellors and other professionals with regard to the development of appropriate program plans;
• monitoring client mental health and substance use and determining when to provide additional support;
• recognizing, analyzing and responding to potential emergency situations;

• encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
• providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
• assisting tenants in navigation of Ministry services;
• assisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
• contributing to the evaluation of tenants’ progress and preparing related reports;
• supervising and supporting tenant participation in the community volunteer program;
• liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
• coordinating referrals to essential services and programs for tenants;
• providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
• providing support to tenants experiencing health issues including end of life support;
• advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
• providing transition support for tenants moving in or out of supportive housing.

2. Performs a variety of property management related functions, including:

• coordinating maintenance related requests with the Property Management team;
• providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
• assisting with minor repairs and maintenance (such as light bulb changes), as required.

3. Performs administrative responsibilities, including:

• maintaining reports such as statistics, logbooks, tenant daily activity records;
• preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
• assisting the Manager with the development of protocols, policies, procedures and/or proposals;
• assisting in fundraising, public relations campaigns, workshops and special events.

4. Other related duties, including:

• maintaining regular contact with, and providing back-up for team members and other staff as required;
• participating in community meetings including coordinating individual case conferences.

Requirements

Note: An equivalent combination of education and experience may be considered

Education:

• Training and/or education in a related human/social service field is an asset

• Conflict resolution/crisis prevention training and experience is an asset

Experience:

• Recent and related experience preferably in the non-profit housing sector or in a related social service field
• Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Knowledge, Skills and Abilities:

• Knowledge of the psychosocial rehabilitation model
• Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
• Working knowledge of harm reduction and Housing First theory and practice
• Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

• First Aid Certification is required.
• Food Safe Certification or equivalent is required
• Naloxone administration training is required.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

• A mission driven and meaningful working environment.

• Competitive salary from a Certified Living Wage Employer.
• Career development and internal advancement opportunities.
• Minimum six (6) percent vacation accrual rate, excellent benefits package and union pension plan for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more).
• Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees after 3 months of continued employment.
• Employee assistance program available to all staff.
• Organization and individual training opportunities.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

Job Description

Position Title: Housing Support Worker

Reports to: Manager of Supportive Housing

Compensation: $26.26-$8.52 per hour

Union: BCGEU

Location: Nanaimo, BC

Schedule: Casual

Closing Date: June 27, 2025 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica’s Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

• Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
• Following prescribed policies and procedures associated with Property Management;
• Supporting tenants through a PSR approach;
• Advocating on behalf of tenants with community agencies;
• Attending to overdoses and administering naloxone.

Key Responsibilities:

1. Provides individualized, person-centered support to tenants, including:

• preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
• assisting with case management by identifying potential problems and reporting any difficulties;
• providing input to counsellors and other professionals with regard to the development of appropriate program plans;
• monitoring client mental health and substance use and determining when to provide additional support;
• recognizing, analyzing and responding to potential emergency situations;

• encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
• providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
• assisting tenants in navigation of Ministry services;
• assisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
• contributing to the evaluation of tenants’ progress and preparing related reports;
• supervising and supporting tenant participation in the community volunteer program;
• liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
• coordinating referrals to essential services and programs for tenants;
• providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
• providing support to tenants experiencing health issues including end of life support;
• advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
• providing transition support for tenants moving in or out of supportive housing.

2. Performs a variety of property management related functions, including:

• coordinating maintenance related requests with the Property Management team;
• providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
• assisting with minor repairs and maintenance (such as light bulb changes), as required.

3. Performs administrative responsibilities, including:

• maintaining reports such as statistics, logbooks, tenant daily activity records;
• preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
• assisting the Manager with the development of protocols, policies, procedures and/or proposals;
• assisting in fundraising, public relations campaigns, workshops and special events.

4. Other related duties, including:

• maintaining regular contact with, and providing back-up for team members and other staff as required;
• participating in community meetings including coordinating individual case conferences.

Requirements

Note: An equivalent combination of education and experience may be considered

Education:

• Training and/or education in a related human/social service field is an asset

• Conflict resolution/crisis prevention training and experience is an asset

Experience:

• Recent and related experience preferably in the non-profit housing sector or in a related social service field
• Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Knowledge, Skills and Abilities:

• Knowledge of the psychosocial rehabilitation model
• Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
• Working knowledge of harm reduction and Housing First theory and practice
• Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

• First Aid Certification is required.
• Naloxone administration training is required.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for staff working 20+ hours per week.
• 10.2% of straight-time pay in lieu of scheduled vacations and paid holidays paid every pay cheque for casual and temporary employees.
• Additional $2/hour ov rnight shift premium (for shifts where the majority of hours are worked between 9pm and 5am).
• Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more).
• Pension Plan for permanent staff working 20+ hours per week.
• Employee assistance program.
• Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Social committee that includes robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

Job Description

Position Title: Housing Support Worker

Posting #: 25-042

Reports to: Manager of Supportive Housing

Compensation: $26.26-$8.52 per hour

Union: BCGEU

Location: Nanaimo, BC - Nikao

Schedule: 8:00am-7:00pm, Sunday to Tuesday and every other Saturday (70 hours bi-weekly) Full Time, Permanent

Closing Date: August 1, 2025 at 4pm

Casual/on-call employment also available at any of our Supportive Housing sites (candidates that are open to night shifts will be given preference)

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica’s Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

• Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
• Following prescribed policies and procedures associated with Property Management;
• Supporting tenants through a PSR approach;
• Advocating on behalf of tenants with community agencies;
• Attending to overdoses and administering naloxone.

Key Responsibilities:

1. Provides individualized, person-centered support to tenants, including:

• preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
• assisting with case management by identifying potential problems and reporting any difficulties;
• providing input to counsellors and other professionals with regard to the development of appropriate program plans;
• monitoring client mental health and substance use and determining when to provide additional support;
• recognizing, analyzing and responding to potential emergency situations;

• encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
• providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
• assisting tenants in navigation of Ministry services;
• assisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
• contributing to the evaluation of tenants’ progress and preparing related reports;
• supervising and supporting tenant participation in the community volunteer program;
• liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
• coordinating referrals to essential services and programs for tenants;
• providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
• providing support to tenants experiencing health issues including end of life support;
• advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
• providing transition support for tenants moving in or out of supportive housing.

2. Performs a variety of property management related functions, including:

• coordinating maintenance related requests with the Property Management team;
• providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
• assisting with minor repairs and maintenance (such as light bulb changes), as required.

3. Performs administrative responsibilities, including:

• maintaining reports such as statistics, logbooks, tenant daily activity records;
• preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
• assisting the Manager with the development of protocols, policies, procedures and/or proposals;
• assisting in fundraising, public relations campaigns, workshops and special events.

4. Other related duties, including:

• maintaining regular contact with, and providing back-up for team members and other staff as required;
• participating in community meetings including coordinating individual case conferences.

Requirements

Note: An equivalent combination of education and experience may be considered

Education:

• Training and/or education in a related human/social service field is an asset

• Conflict resolution/crisis prevention training and experience is an asset

Experience:

• Recent and related experience preferably in the non-profit housing sector or in a related social service field
• Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Knowledge, Skills and Abilities:

• Knowledge of the psychosocial rehabilitation model
• Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
• Working knowledge of harm reduction and Housing First theory and practice
• Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role:

• First Aid Certification is required.
• Naloxone administration training is required.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

• A mission driven and meaningful working environment.
• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for staff working 20+ hours per week.
• 10.2% of straight-time pay in lieu of scheduled vacations and paid holidays paid every pay cheque for casual and temporary employees.
• Additional $2/hour ov rnight shift premium (for shifts where the majority of hours are worked between 9pm and 5am).
• Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more).
• Pension Plan for permanent staff working 20+ hours per week.
• Employee assistance program.
• Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Social committee that includes robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.

Job Description

Employment Type:  Full-Time, Permanent
Work Hours:  35 hours per week including evening and overnight, weekend hours; Sunday – Wednesday 9PM- 5/6AM
Salary:  $55,808 annually (Level 6), plus comprehensive benefits
Location:  389 Church Street Toronto, Ontario M5B 2E5

Internal Application Deadline:  Friday, August 29, 2025
External Application Deadline:   Tuesday, September 2, 2025

• Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations;
• Provides crisis prevention, intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;
• Monitor and update caseworkers on tenants’ health and wellbeing;
• Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;
• Provides case management follow-up supports, and referrals in the areas of health and wellness, harm reduction, counselling, income and food security;
• Conducts health and safety assessments, and identifies tenants’ issues/resources;
• Demonstrates and maintains knowledge of relevant legislation regarding housing services, Child Welfare, the dynamics of gender violence, substance use and mental health, and effective support strategies;
• Applies trauma informed practice knowledge, stays current and demonstrates skill in the area of trauma support and acts as a resource to security staff and tenants during the overnight;
• Working with the Manager, participates in the team as a specialist in the area of innovative community development and capacity building with marginalized and mixed communities;
• Ensures accurate, timely documentation of program and tenant support initiatives.

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered) ;
• 1 - 3 years directly related experience working in a housing/shelter setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ violence/trauma, mental health/addictions, or concurrent disorders;
• Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
• Proven experience working independently, developing and facilitating groups;
• Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;
• Supportive counseling and group-work approach that is flexible, client-centered and strengths-based
• working knowledge of harm reduction principles and practice;
• knowledge of community resources and supports focused on trauma;
• Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code
• Ability to deliver culturally sensitive services;
• Strong knowledge and understanding of community resources;
• Working knowledge of Microsoft office suite;
• Excellent oral and written communication skills;
• Demonstrated understanding and proven ability to work from Anti-oppression, Trauma Informed, Harm Reduction, and feminist frameworks.

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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Job Description

Salary:

Why join CMHA Kenora?
We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:
Healthcare of Ontario Pension Plan (HOOPP)
Comprehensive Health Benefits
oEmployee & Family Assistance Program
Paid Vacation Days
Learning & professional development opportunities

Deadline to apply: September 2nd, 2025

Residential Support Worker
Safe Bed Program

Employer: CMHA Kenora Branch
Job Title: Residential Support Worker
Work Location: Safe Bed Program
Employment Status: Full-Time, permanent

For more information, please visit

Overview:
Reporting to the Chief Executive Officer and the Safe Bed Program Team Leader the Residential Support Worker is responsible for supporting individuals with daily living tasks while facilitating an atmosphere of safety, independence, social interaction, and community involvement.
The Residential Support Worker will work twelve-hour shifts to facilitate 24/7 shift coverage. They will participate as a member of a team of professionals whose focus is safety, stability, and support for individuals in a mental health crisis and in immediate contact with the police. The team will include the resident/client, residential support workers, Team Lead, nursing staff (both internal and external), Counselling & Treatment Team staff, Case Manager for the Safe Bed
Program and Addiction Specialist from the Canadian Mental Health Association, Kenora Branch, community services providers and other residential staff members.

Qualifications:
Diploma in social sciences or human services an asset, High School Graduation Diploma minimum
Experience working with individuals with mental health struggles and/or demonstrated ability to work with vulnerable populations
Personal qualities of empathy, understanding, patience
Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities
Ability to carry out and role model activities of daily living l;
Case management, advocacy and recording skills
Understanding and applied knowledge of Recovery Model
Understanding of trauma informed practice and implementation
Good Interpersonal communication and relationship building skills
Ability to communicate professionally with community agencies
Knowledge of community resources
Cultural competence for diverse populations
Good documentation skills an asset
Proficient in computer skills
Demonstrated understanding of personal space and the ability to role model healthy boundaries
Ability to manage conflict and crisis situations
Ability to work independently as well as in a team environment

Duties:
Adherence to all policies of Canadian Mental Health Association, Kenora Branch
Side by side support/teaching in activities and skills of daily living
Ensure medications are appropriately stored and delivered to clients at the appropriate times and dosages, and documented
Supporting clients with developing, participating, and following through with recovery plans/coordinated care plans
Outreach and support with clients as directed by the Safe Bed Program Team Lead & Chief Executive Officer
Ensure the safety and security of all residents during shift, including interpersonal safety and security of the residence
Monitor individual recovery plan/coordinated care plan compliance and changes in mental health symptoms
Interface with community services and programs with and on behalf of residents
Plan for groceries, meals, household maintenance and supplies in conjunction with other residential support staff
Ensure the completion of shift responsibilities and routines as identified in agency policy and procedures
Maintenance of client files and data files including updating of client information consistent with agency policies and procedures
Attend monthly staff meetings and educational/training opportunities as required
Documentation of all shift changes using the electronic scheduling software and follow agency policies and procedures
Participate on specific committees or working groups as assigned by the Chief Executive Officer
Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
Support an environment which avoids, prevents, and corrects all activities or actions which may result in a patient safety incident in the delivery of mental health services
Responsible for self care

Other duties as directed

How to Apply:
Please submit your cover letter and resume to:
The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Description

DATE: August 19, 2025
LOCATION: Toronto, ON - Ingles 24 hr Residential
COMPENSATION: $24.24/hr

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,878 annually and providing 1,882 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Relief Residential Support Worker .

• Building a rapport with each individual and providing coaching or mentoring to enable each in meeting the daily requirements of their housing environment and a healthy lifestyle; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, meal planning, cleaning, shopping and budgeting; developing strategies or establishing plans for maintaining these daily activities and other aspects of their recovery plan, for increasing their awareness of safety issues and for ensuring that residents receive adequate support in various aspects of their life; orientation of new clients; participating in intake for the program.
• Supporting and participating in house meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; conducting and facilitating resident group meetings, assisting client-run initiatives, preparing schedules of house activities; maintaining a general awareness of the activities or whereabouts of residents in the house, identifying issues, communicating or noting incidents for director as required; maintaining petty cash, collecting rents and intervening in issues pertaining to maintenance or property; providing cleaning or minor house maintenance as required; teaching residents the appropriate fire safety protocols and conducting regular health and safety checks;
• Maintaining a strong support network of social, family, medical and psychiatric community links and resources; providing reminders and occasionally accompanying clients on their medical, psychiatric or other appointments; assisting the client in navigating the social services and health care systems and liaising with community agencies, hospitals or significant others; providing 24 hour crisis support on a rotational basis through a pager or similar system;
• Promote the psycho-social rehabilitation/ recovery approach, assist in harm reduction strategies, teaching conflict resolution, crisis management and problem solving on activities related to shared living; mediating issues or conflicts between residents, or between residents and neighbours, following-up on issues to ensure satisfactory resolution;
• Participating in the administration of the program by completing and maintaining the required records or statistics such as resident files, activity sheets, reports, etc. In accordance with established procedures; participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities, orienting new staff, determining staff schedules; providing other related assistance as required.

• An understanding of harm reduction, and psychosocial rehabilitation principles
• A relevant degree/diploma in human services,
• At least two years of experience working with the client population
• Knowledge of the issues faced by adults with special needs and a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS.
• An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Experience in working as part of a team of professionals, and in conducting meetings or facilitating groups.
• Ability to complete annual OCANs, annual crisis prevention plans, biannual updating of client’s SMART goals.
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
• Good crisis intervention and problem solving skills are required.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Ability to prioritize a wide range of tasks, including residential client support, maintaining cleanliness and operation of house, responding to crisis, and administrative duties
• Ability to work independently to manage independent workflow each shift and ensure all tasks are prioritized appropriately and completed on time
• Written skills are used in keeping records or updating logs.
• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients

• Understanding of cultural competency and anti-oppression framework;
• Reflective of a multi-barriered group, as serviced by the program, a strong asset

• E-learning program available all year round
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE:  September 2, 2025

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting or ( .

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Job Description

Salary:

ABOUT US

Key Industries has been providing services to people with disabilities since 1974. We are an Employment First agency offering a wide range of pre-employment programs, social and community programs, and supports for those with complex needs.Key Industries has transitioned from a sheltered model to an agency that provides a wide range of outreach programs meeting the needs of all individuals with a disability. We believe in the possibilities for all people and are proud of the services that we provide.

OUR MISSION

Providing employment-first programs and personalized services to empower persons with a disability to achieve personal, community and economic independence.

JOB OVERVIEW

Residential Support Workers are responsible for assisting in any and all aspects of daily living that are required by the resident. Support Workers will be responsible for support in the completion of daily routines, nutrition management, health management, appointment scheduling, observation and documentation of daily events and activities, medication administration and management, and housekeeping, as well as providing comfort and companionship to the residents.

DUTIES AND RESPONSIBILITIES

• 
  Residential Support Workers will need to be comfortable with differing levels of care delivery. Residential Support Workers should expect to provide support at levels ranging from total care with a residents activities of daily living to light support and supervision.
• 
  Residential Support Workers will be expected to become competent in any and all specialized supports required for a resident.
• 
  All support delivered within this service must meet the standards legislated by the Department of Social Development.
• 
  Support Workers must keep detailed daily observation records. This practice is of the utmost importance in delivering consistent quality support to residents.
• 
  Residential Support Workers will be expected to provide support with the administration of medication. Competency in all aspects of medication administration, including detailed record-keeping and inventory, is a requirement.
• 
  Staff must take an active role in planning, implementing, and evaluating Individual Service Plans that meet residents needs.
• 
  Employees will be required to engage in ongoing training for the purposes of professional development and competency in pertinent tasks. The Mandt System, First Aid CPR/AED, Universal Healthcare Precautions, Autism Intervention and Support training are a few examples of professional development training that may become available.
• 
  Residential Support Workers will be responsible for knowing all emergency procedures (e.g. evacuation protocol).
• 
  In the event of a medical emergency, Residential Support Workers will be expected to use their first aid training to assess the situation and proceed accordingly.
• 
  Welcome Home Residential Services provides services 24 hours a day, 7 days a week. Overnight staff will be required to remain awake and vigilant throughout the night.

QUALIFICATIONS AND SKILLS

• 
  Human Services, Personal Support Worker, Health Care Aid; one to two years experience is an asset
• 
  First Aid and CPR

EMPLOYMENT TYPE

• Full-Time, Part-Time

IMPORTANT DISCLAIMER NOTICE

All candidates must submit to a criminal record check with vulnerable sectors and a Social Development check prior to employment with Key Industries.

Job Description

Salary:

ABOUT US

Key Industries has been providing services to people with disabilities since 1974. We are an Employment First agency offering a wide range of pre-employment programs, social and community programs, and supports for those with complex needs.Key Industries has transitioned from a sheltered model to an agency that provides a wide range of outreach programs meeting the needs of all individuals with a disability. We believe in the possibilities for all people and are proud of the services that we provide.

OUR MISSION

Providing employment-first programs and personalized services to empower persons with a disability to achieve personal, community and economic independence.

JOB OVERVIEW

Residential Support Workers are responsible for assisting in any and all aspects of daily living that are required by the resident. Support Workers will be responsible for support in the completion of daily routines, nutrition management, health management, appointment scheduling, observation and documentation of daily events and activities, medication administration and management, and housekeeping, as well as providing comfort and companionship to the residents.

DUTIES AND RESPONSIBILITIES

• 
  Residential Support Workers will need to be comfortable with differing levels of care delivery. Residential Support Workers should expect to provide support at levels ranging from total care with a residents activities of daily living to light support and supervision.
• 
  Residential Support Workers will be expected to become competent in any and all specialized supports required for a resident.
• 
  All supports delivered within this service must meet the standards legislated by the Department of Social Development.
• 
  Support Workers must keep detailed daily observation records. This practice is of the utmost importance in delivering consistent quality support to residents.
• 
  Residential Support Workers will be expected to provide support with the administration of medication. Competency in all aspects of medication administration, including detailed record-keeping and inventory, is a requirement.
• 
  Staff must take an active role in planning, implementing, and evaluating Individual Service Plans that meet residents needs.
• 
  Employees will be required to engage in ongoing training for the purposes of professional development and competency in pertinent tasks. The Mandt System, First Aid CPR/AED, Universal Healthcare Precautions, Autism Intervention and Support training are a few examples of professional development training that may become available.
• 
  Residential Support Workers will be responsible for knowing all emergency procedures (e.g. evacuation protocol).
• 
  In the event of a medical emergency, Residential Support Workers will be expected to use their first aid training to assess the situation and proceed accordingly.
• 
  Welcome Home Residential Services provides services 24 hours a day, 7 days a week. Overnight staff will be required to remain awake and vigilant throughout the night.

QUALIFICATIONS AND SKILLS

• 
  Human Services, Personal Support Worker, Health Care Aid; one to two years experience is an asset
• 
  First Aid and CPR

EMPLOYMENT TYPE

• Full-Time, Part-Time

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its environment change.

All candidates must submit to a criminal record check with vulnerable sectors and a Social Development check prior to employment with Key Industries.

Job Description

Salary:

Why join CMHA Kenora?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact.The organization cares about the growth, safety and well-beingof employees and offers:

• Healthcare of Ontario Pension Plan (HOOPP)
• Learning & professional development opportunities

Deadline to apply: September 8th, 2025

Residential Support Workers

Kenora Supportive Housing & Safe Bed

Employer: CMHA Kenora Branch

Job Title: Residential Support Worker

Work Location: Kenora Supportive Housing & Safe Bed

Employment Status: Casual

For more information, please visit

Overview:

The Residential Support Worker is responsible for supporting individuals while facilitating an atmosphere of safety, independence, social interaction, and community involvement. The Residential Support Worker will work alone for twelve-hour shifts to facilitate 24/7 shift coverage.

For the Kenora Supportive Housing Program this includes participating as a member of a team of professionals whose focus is safety, stability, and support for individuals with serious mental illness who would otherwise experience homelessness or near homelessness. The Residential Support Worker will work twelve-hour shifts to facilitate 24/7 shift coverage. They will participate as a member of a team of professionals whose focus is safety, stability, and support for individuals with serious mental illness who would otherwise experience homelessness or near homelessness. The team will include the resident/client, residential support worker, Case Manager of the Kenora Supportive Housing Program, community case manager or ACT Team and other residential staff members.

For the Safe Bed Program, the individual will participate as a member of a team of professionals whose focus is safety, stability and support for individuals who are medically stable, not a safety risk to themselves or others, and are therefore, not suitable for hospital admission or criminal detention. The Residential Support Worker will work the following shifts: twelve-hour shifts to facilitate 24/7 shift coverage, eight hour shifts in the evening to facilitate overnight shift coverage from 7:00 p.m.- 3:00 a.m. and eight hour shifts on the weekends from 11:00 a.m. - .7:00 p.m. They will participate as a member of a team of professionals whose focus is safety, stability, and support for individuals in a mental health crisis and in immediate contact with the police. The team will include the resident/client, residential support workers, Team Lead, nursing staff (both internal and external),Counselling & Treatment Team staff, Case Manager for the Safe Bed Program and Addiction Specialist from the Canadian Mental Health Association, Kenora Branch, community services providers and other residential staff members.

Qualifications:

• Diploma in social sciences or human services an asset, High School Graduation Diploma minimum
• Experience working with individuals with mental health struggles and/or demonstrated ability to work with vulnerable populations
• Personal qualities of empathy, understanding, patience
• Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities
• Ability to carry out and role model activities of daily living
• Case management, advocacy and recording skills
• Understanding and applied knowledge of Recovery Model
• Understanding of trauma informed practice and implementation
• Good Interpersonal communication and relationship building skills
• Ability to communicate professionally with community agencies
• Knowledge of community resources
• Cultural competence for diverse populations
• Good documentation skills an asset
• Proficient in computer skills
• Demonstrated understanding of personal space and the ability to role model healthy boundaries
• Ability to manage conflict and crisis situations
• Ability to work independently as well as in a team environment
• Valid Driver's License

Duties:

• Adherence to all policies of Canadian Mental Health Association, Kenora Branch
• Side by side support/teaching in activities and skills of daily living
• Ensure medications are appropriately stored and delivered to clients at the appropriate times and dosages, and documented
• Supporting clients with developing, participating, and following through with recovery plans/coordinated care plans
• Outreach and support with clients as directed by the Safe Bed Program Team Lead & Chief Executive Officer
• Ensure the safety and security of all residents during shift, including interpersonal safety and security of the residence
• Monitor individual recovery plan/coordinated care plan compliance and changes in mental health symptoms
• Interface with community services and programs with and on behalf of residents
• Plan for groceries, meals, household maintenance and supplies in conjunction with other residential support staff
• Ensure the completion of shift responsibilities and routines as identified in agency policy and procedures
• Maintenance of client files and data files including updating of client information consistent with agency policies and procedures
• Attend monthly staff meetings and educational/training opportunities as required
• Documentation of all shift changes using the electronic scheduling software and follow agency policies and procedures
• Participate on specific committees or working groups as assigned by the Chief Executive Officer
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
• Support an environment which avoids, prevents, and corrects all activities or actions which may resulting patient safety incident in the delivery of mental health services
• Responsible for self care
• Other duties as directed

How to Apply:

Please submit your cover letter and resume to:

The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.