49 Implementation Manager jobs in Canada

Job Description

Salary:

Position Summary

The Intermediate Implementation Manager is responsible for planning, coordinating, and managing the release and implementation of software applications across multiple environments. This role ensures that implementations are delivered on time, within budget, and with minimal disruption to the business. The Implementation Manager collaborates closely with development, testing, and operations teams to streamline release processes, enhance efficiency, and ensure successful delivery.

Key Responsibilities

• Release Planning: Develop and maintain a comprehensive release calendar aligned with project timelines, resource availability, and business priorities.

• Coordination: Facilitate communication between development, QA, operations, and stakeholders to ensure smooth and efficient implementations.

• Risk Management: Identify risks related to implementations and develop effective mitigation strategies.

• Process Improvement: Continuously assess and improve release management processes to enhance quality, efficiency, and speed to market.

• Automation: Support automation initiatives by implementing and maintaining tools/scripts to streamline deployments.

• Documentation: Prepare and maintain release documentation, including deployment procedures, rollback plans, and release notes.

• Communication: Provide timely and accurate updates on implementation status, risks, and issues to project stakeholders.

• Compliance: Ensure all releases comply with organizational, regulatory, and security standards.

• Post-Release Support: Provide troubleshooting and support following implementations to resolve issues quickly and effectively.

Qualifications & Experience

• Bachelors degree in Computer Science, Information Technology, or related field.

• 35 years of experience in release management, implementation management, or a similar role.

• Strong understanding of software development methodologies (Agile, Waterfall).

• Practical experience with automation and release tools (e.g., Jenkins, Ansible, Chef).

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and stakeholder management skills.

• Experience working in complex environments with multiple dependencies.

• Experience with cloud platforms (AWS, Azure, GCP) considered an asset.

• ITIL certification preferred but not required.

Location: Onsite. Toronto, ON or Ottawa, ON

Type of Job: Temporary, Contractor

Contract Start/End Date: Nov 1, 2025 to Oct 31, 2026

Length of Contract: 12 months with the possibility of extension

Job Description

Salary:

Position Summary

The Senior Implementation Manager is responsible for planning, coordinating, and managing the release of software applications across multiple environments. This role ensures that releases are delivered on time, within budget, and with minimal disruption to business operations. The Senior Implementation Manager provides leadership and mentorship to a team of release engineers while collaborating closely with development, testing, and operations teams to optimize and streamline the release process.

Key Responsibilities

• Release Planning: Develop, maintain, and oversee a comprehensive release calendar that aligns with project timelines, business priorities, and resource capacity.

• Coordination: Lead cross-functional communication and collaboration among development, QA, operations, and business stakeholders to ensure seamless releases.

• Risk Management:
  Identify, assess, and mitigate risks associated with releases, including technical challenges, resource limitations, and communication gaps.

• Process Improvement: Continuously evaluate and refine release and implementation practices to enhance efficiency, reduce errors, and accelerate delivery cycles.

• Automation: Drive adoption and maintenance of automation tools and scripts to reduce manual work and increase reliability in the release process.

• Documentation: Oversee the creation and maintenance of detailed release documentation, including deployment strategies, rollback procedures, and release notes.

• Communication: Provide clear, timely updates to executive stakeholders regarding release status, issues, and risk mitigation strategies.

• Team Leadership: Mentor, guide, and support a team of release engineers, fostering technical growth and professional development.

• Compliance: Ensure all releases meet regulatory, organizational, and security compliance standards.

• Post-Release Support: Provide oversight and assistance in post-release troubleshooting to ensure stability and resolution of issues.

Qualifications & Experience

• Bachelors degree in Computer Science, Information Technology, or a related field.

• 5+ years of progressive experience in release management, implementation management, or similar roles.

• Strong leadership experience with a demonstrated ability to mentor and manage technical teams.

• Proven ability to manage complex releases in enterprise-scale environments.

• Deep understanding of software development methodologies (Agile, Waterfall).

• Hands-on experience with automation and release tools (e.g., Jenkins, Ansible, Chef).

• Strong problem-solving, analytical, and decision-making abilities.

• Excellent communication and executive-level stakeholder management skills.

• Experience with cloud platforms (AWS, Azure, GCP) considered an asset.

• ITIL certification preferred but not required.

Location: Onsite. Toronto, ON or Ottawa, ON

Type of Job: Temporary, Contractor

Contract Start/End Date: Dec 30, 2025 to Oct 31, 2026

Length of Contract: 10 months with the possibility of extension

Job Description

Improving our healthcare experience together - where people are heard, care is connected, and whole health is possible for everyone.

The Middlesex London Ontario Health Team (MLOHT) is seeking a dynamic and motivated individual to join our team as an Implementation Manager. In this role, you will play a key part in advancing the MLOHT’s strategic priorities, including optimizing a seamless care experience, advancing equitable access to care, and easing healthcare navigation in our community.

As a member of the MLOHT Operations team, this individual will oversee a portfolio of initiatives that make healthcare journeys smoother, strengthen partnerships across sectors, and embed equity into every stage of planning and delivery.

This is a unique opportunity to bring project management experience, community engagement expertise, and health system knowledge together to improve care for all, especially for populations facing barriers.

Key Responsibilities include:

Project & Program Management

· Manage and support a coordinated portfolio of projects/initiatives aligned with MLOHT’s strategic priorities and operational plan.

· Support MLOHT Action Team members to translate strategic priorities into actionable work plans with clear milestones, responsibilities, and measurable outcomes.

· Ensure alignment across Action Teams, eliminating duplication and driving integration.

· Identify and mitigate risks, issues, and dependencies affecting implementation of initiatives.

Community & Stakeholder Engagement

· Build strong relationships with patients/clients, caregivers, healthcare and community partners to co-design improvements.

· Support collaborative initiatives, including the Middlesex London Navigators Collaborative and the Equity, Inclusion, Diversity, and Anti-Racism Collaborative.

· Facilitate meaningful engagement that amplifies patient/client voices and addresses community-identified needs.

Health Equity & System Navigation

· Develop and implement a comprehensive system navigation and health equity strategy for MLOHT.

· Embed health equity principles into all initiatives, ensuring culturally competent and accessible care.

· Address social determinants of health and reduce barriers for marginalized communities.

· Promote continuous learning and awareness of systemic barriers among partners and staff.

Performance Measurement & Reporting

· Track and report on progress, outcomes, and best practices in accessible formats to promote transparency and learning.

· Collect and analyze data to evaluate program impact and drive continuous improvement.

· Provide regular updates to Action Team Co-Leads and members, Leadership Table, and partners on strategic direction and equity outcomes.

Education & Experience

· Post-secondary education in a health discipline, public administration, or business administration.

· 3–5 years’ experience in healthcare, social services, or public health, including 2–3 years in a management role.

· 3–5 years of progressive project management experience delivering complex, multi-partner initiatives.

· Strong knowledge of Ontario’s healthcare system (Acute, Community, and Primary Care) and social service structures, including Ontario Health Team development.

· Proven track record in community engagement and partnership-building with people who have diverse backgrounds and experiences.

· Experience in change management and system transformation.

· Commitment to health equity in program design and delivery; experience with co-design is an asset.

Skills & Competencies

· Project management and organizational skills.

· Ability to embed health equity into all stages of planning and implementation.

· Strong problem-solving, decision-making, and risk management abilities.

· Skilled communicator—able to engage, inspire, and influence diverse audiences.

· Adept at navigating complexity and ambiguity to develop clear, actionable solutions.

· Ability to facilitate discussions with people from diverse backgrounds and experiences

· Talented at building and sustaining relationships with and between others.

· Willing and able to engage in crucial conversations and resolve conflicts.

· Strong data analysis skills to inform planning and decision-making.

· Self-directed, motivated, and collaborative.

· Ability to travel across the region.

Why Join Us? At MLOHT, you’ll be at the forefront of system change—building stronger connections between healthcare and community services, and improving the way people access and experience care. Your work will directly contribute to better health outcomes, greater equity, and a more connected health system for Middlesex London residents.

Salary: $44.15-$53.85 per hour based on years of experience

This is a hybrid role, combining both in-office and remote work, with occasional travel required throughout the region/province as needed.

Interested candidates are invited to submit a letter of interest and resume no later than September 2, 2025.

The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit.

While we thank all applicants, only those under consideration will be contacted for an interview.

Middlesex London Ontario Health Team (MLOHT) is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact if you require assistance with an accommodation.

Job Description

One of Canada’s leading law firms is undergoing a major system upgrade and is seeking a Project Manager to lead the implementation of the CMS Billing Module within the Aderant legal software suite. The Aderant platform has already been deployed, and the next phase involves integrating the CMS Billing functionality to enhance billing operations. This is a 9-month contract assignment and the working model is hybrid with 3 days in office located in downtown Toronto and 2 days work from home.

Reporting directly to the CFO, the Project Manager will be responsible for:

• Collaborating with the Billing team to gather data and requirements for the CMS Billing Module implementation, upgrades, and enhancements
• Ensuring compliance with client billing protocols, including time entry, WIP management, billing procedures, and reporting standards
• Driving process reengineering initiatives and working with the Partners to promote change and operational improvements

TMGCT

• Bachelor’s degree in Business, Finance, Accounting, or a related discipline
• Proven experience with client billing systems, specifically Aderant and CMS Billing
• Background as a Controller or Project Manager in Finance, with hands-on experience in system implementations or enhancements would be the ideal candidate
• Law firm or legal sector experience highly preferred
• Advanced proficiency in Microsoft Excel
• Exceptional written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to manage and prioritize multiple deliverables effectively

Job Description

Salary:

JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data.

• As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is Better Pipelines for a Better World we are true believers and inspire our employees to join us in this Mission!
• High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
  
• Social Events: Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events!
  
• Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability coverage, as well as a Wellness Benefit! JANA also provides employees with the opportunity to get support with mental wellness through our Employee Assistance Program.
  
• Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!
  
• JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employees are able to take time to rest and rejuvenate!
  
• Employee Recognition: We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses!

Members of JANAs Project Management Office (PMO), JANAs Project Managers are single-threaded leaders that combine their specific knowledge & skills with the tools & techniques created by our PMO to deliver something of value to someone. This could be the delivery of a complete software implementation to a client or the delivery of a new feature to the Market Manager. Project Managers own their projects; they do not directly manage personnel or personnel budgets but must identify the skills and resources required to complete the scope of their projects on schedule, including the management of project budgets.

JANAs Project Managers are responsible for guiding projects from conception to completion, ensuring projects are completed on time and within budget. Several projects are typically in the process of being completed at any given time, and a Project Manager must be able to manage multiple aspects of the process simultaneously. Project Managers work cross-functionally and communicate to all parties involved in a project.

Responsibilities

• Manages and coordinates multiple projects throughout the project lifecycle.
• Accountable for meeting budget, timelines, and resource commitments
• Organizes and plans project tasks and schedules.
• Establishes goals and expectations and takes corrective action as needed to maintain and control project,scope, cost, schedule, and quality.
• Creates, manages, and drives resolution of issues log including description, ownership, and action plan.
• Documents and distribute all decisions and agreements related to the project.
• Defines, collects, monitors, and analyzes project metrics and prioritizes/resolves issues.
• Effectively communicates project expectations to team members and clients in a timely and clear fashion.
• Works with Sales & Market Management Teams to develop Statements of Work, including cost estimates andproject plans.
• Communicates project status to stakeholders and key project participants.
• Stays aware of company goals and strategies to ensure projects align with business priorities.
• Facilitates and encourages collaboration across departments to ensure projects are completed successfully.
• Facilitates Client project meetings, implementation workshops and training, as required.
• Determines and mitigates any project risks.
• Contributes and problem-solves any challenges to ensure project goals and objectives are met.
• Establishes and maintains project governance.
• Facilitates open information flow among project stakeholders.
• Ensures that the terms and conditions of the contract are met.
• Ensures adherence to project management standards and best practices.
• Provides support to project teams and keeps the teams informed of pertinent issues.
• Conducts project post-mortems and identifies successful and unsuccessful projects.

Leadership

• The JANA Way: Functions in alignment with JANAs Values and Professional Culture.
• Analytical Thinking: Summarizes information concisely and clearly identifies key elements, patterns, results, orrelationships; utilizes data to draw conclusions and make fact-based decisions.
• Collaboration: Works effectively with others to achieve positive results.
• Fast/Agile: Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace.
• Inspires Others: Leads by example and inspires the JANA team in a positive, high-performance way,demonstrating passion for the business and giving our people a reason to believe anything is possible.
• Prioritization: Coordinates and organizes resources and people in efficient and effective ways to accomplish larger strategies and goals.
• Speaking/Presenting: Clearly articulates ideas, opinions and information in technical presentations and speeches so that the intended purpose is achieved and audience needs met.
• Problem Solving and Continuous Learning: With a skills-improvement mentality, able to analyze problems and formulate different points of attack to come up with viable solutions.
• Resourcing: Estimates the technical resources and participants needed to achieve project goals.

Required Skills & Experience

• 3+ years of client-facing project management experiencedelivering, at minimum, 2 full cycle software implementation projects.
• Experience managing data driven solutions and inherent challenges with complex client specific ETL requirements
• Demonstrated experience with project management lifecycle phases (Initiation through Closing), related deliverables and project artifacts.
• Excellent stakeholder management, communication, and presentation skills
• Experience managing multiple concurrent projects in a dynamic environment
• Ability to influence cross-functional teams without formal authority
• Project Management Professional (PMP) or equivalent (i.e., PRINCE2),preferred
• Ability to travel in the US and Canada up to 20%
• Undergraduate degree (in a STEM field, preferred)

Nice to have

• Experience in Oil and Gas Industry
• Knowledge of Gas Pipeline Integrity Management, Risk Management or Regulatory Reporting business processes
• Experience implementing risk modeling software solutions

JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.By applying for a position with JANA, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANAs employment policies. Checks may include any of thefollowing: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. T his posting is for an open position. Only candidates selected for an interview will be contacted.

Job Description

About Citylitics Inc.

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.

What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash your family's food with and it's the energy that heats our homes and powers our digital lifestyles.

Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. However, our infrastructure is no longer equipped to meet the needs of the future. We hear about infrastructure failures, whether bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.

Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities with relevant infrastructure needs in a faster and more digital way than historic market channels. As more companies adopt our platform, cities & utilities will be able to access solutions that deliver on the promise of moving towards a more resilient, sustainable, and equitable infrastructure future.

Who Are We Looking For?

We are seeking an experienced Senior Manager, Implementation to lead the onboarding and implementation function for our sales intelligence platform. This role will ensure customers experience a seamless transition from signed contract to first business impact, driving early value realization and setting the foundation for long-term success. The Senior Manager, Implementation will also lead a team of Implementation Specialists and Associates, providing coaching, direction, and process improvement to drive consistent, high-quality onboarding experiences.

What You Will Achieve:

• Project manage the full implementation lifecycle, from kick-off to successful delivery in collaboration with Customer Success Managers.
• Manage and mentor a team of Implementation Specialists and Associates responsible for customer onboarding and configuration.
• Lead customer onboarding sessions, workshops, and configuration meetings to ensure alignment on data requirements, project timelines, and success criteria.
• Coordinate internal teams (Data, Engineering, Product, Sales, Customer Success) to ensure timely delivery of technical components, integrations, and data configurations.
• Act as the primary point of contact for customers during the implementation phase, managing expectations, timelines, and escalations.
• Facilitate data integration, cleaning, mapping, and testing as needed to ensure the platform is delivering the expected value.
• Deliver product training and enablement to ensure customers are prepared to adopt and leverage the platform effectively.
• Scope, price, and package professional services engagements, including custom configurations, data integrations, and data solutions.
• Continuously improve the implementation process, documentation, and playbooks based on customer feedback and internal learnings.
• Identify risks, delays, or scope changes early, proactively managing them to ensure successful outcomes.

Requirements

• 3+ years of people management experience, leading implementation, onboarding, or customer-facing delivery teams.
• 5+ years of customer-facing experience in implementation management, customer onboarding, or project management roles within a SaaS, data services, or technology company.
• Proven ability to manage complex, multi-stakeholder customer projects with both technical and business teams.
• Strong project management and professional services management skills, including scoping, pricing, and margin management.
• Strong organizational and project management skills (Ability to use JIRA or similar platforms is a plus).
• Excellent communication, stakeholder management, and problem-solving skills.
• Familiarity with data products, APIs, CRM, or BI tools is highly desirable.
• Ability to manage multiple implementations and services engagements simultaneously in a dynamic environment.

Benefits

Why Citylitics?

• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
• You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
• We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
• There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
• We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
• We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities.
• We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!