6,042 Inbound Calls jobs in Canada
Customer Service Representative
Posted today
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Job Description
- You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
- You have patience, and the ability to listen and recognize the needs of our client members
- You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
- You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
- You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
- Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service related field
- High School degree required
- Associate or Bachelor’s degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish (for bilingual positions)
- After 30 days on assignment > pay rate increases
- During our busy season you will be expected to work a 40 hour week and overtime when requested
- Pay and Benefits
- subject to specific elections, plan, or program terms
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Details
Customer Service Representative
Posted 3 days ago
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Job Description
Branded Inc is seeking a remote position for customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.
The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication.
Responsibilities
- Organize a number of incoming calls.
- Contribute to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
- Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
- Answer all incoming calls and provide excellent customer service by exceeding the client's expectations.
- To produce sales leads.
- Find out what clients want and analyze it to satisfy them.
- Create long-lasting connections and trust with your customers by being honest and communicative with them.
- Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
Requirements
- High school diploma
- Experience providing customer support or working as a client service representative
- A history of exceeding quotas
- Exceptional phone contact management abilities and active listening
- Knowledge of CRM systems and procedures
- Customer-centeredness and the capacity to adjust to and react to various characters
- Excellent presentation and communication abilities
- The capacity to multitask, prioritizes, and efficiently manage time
Location: Remote
Company Details
Customer Service Representative
Posted 7 days ago
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Job Description
The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.
Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.
What You’ll Do:
- Manage inquiries via phone, email, and chat
- Help with enrollment, scheduling, billing, and account support
- Resolve service issues with empathy and accuracy
- Liaise with internal teams to ensure records are accurate
- Strive for first-contact resolution and client satisfaction
You’ll Bring:
- Great communication and problem-solving skills
- Empathy and patient, calm demeanor
- Familiarity with CRM or MS Office tools
- Previous customer-facing experience is a plus
Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.
Company Details
Customer Service Representative
Posted 10 days ago
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Job Description
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.
Responsibilities:- Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
- Assist with enrollment, registration, and scheduling processes
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of all customer interactions
- Collaborate with other departments to ensure a seamless customer experience
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.
Company Details
Customer Service Representative
Posted 12 days ago
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Job Description
As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our consulting services, platforms, or deliverables. You’ll ensure clients receive timely, effective support while maintaining a high level of customer satisfaction. You’ll work closely with consultants, project managers, and internal teams to resolve issues, gather feedback, and ensure seamless communication between clients and the firm.
Responsibilities- Respond promptly to client inquiries via email, phone, chat, and ticketing systems.
- Provide information about services, project status, deliverables, and timelines.
- Troubleshoot and resolve client issues, escalating to relevant teams when necessary.
- Maintain accurate records of interactions and follow-ups using CRM or support tools.
- Assist with onboarding new clients, including sharing resources and documentation.
- Collect client feedback and suggest process improvements to enhance service quality.
- Collaborate with consultants and internal teams to stay informed on ongoing projects and client needs.
- Monitor client satisfaction metrics and help identify trends or recurring issues.
- Support knowledge base and help center documentation efforts.
- 1+ years of customer service or support experience.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zendesk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Collaborative mindset with a customer-first attitude.
Company Details
Customer Service Representative
Posted 24 days ago
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Job Description
Rumipamba is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our clients while representing the company in a professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a timely and efficient manner
- Maintain a high level of product knowledge to assist customers with their inquiries
- Process orders, returns, and exchanges accurately
- Collaborate with other departments to ensure customer satisfaction
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Previous customer service experience preferred
- Proficiency in Microsoft Office and CRM software
- Excellent interpersonal skills
- Attention to detail
- Ability to remain calm under pressure
- Team player
- Minimum of 1 year of customer service experience
- Experience in a call center environment is a plusTracks data and source documents.Prepares and sorts source documents, and identifies and interprets data to be entered. Compiles, sorts and verifies data for accuracy. Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database
Company Details
Customer Service Representative
Posted 1 day ago
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Job Description
Burlington, Ontario Canada
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides customer service to internal and external customers and will be responsible for responding and resolving customer inquiries. This role performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small-scale projects. This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. The role may deal with confidential material on a regular basis.
**Job Type:**
Full-Time / Fixed-Term /
**On-site**
**Workdays** : Monday to Friday (must be able to work ALL 5 days of the week)
**Shift Hours:**
8.30 AM to 5.00 PM
**(** must be able to work a minimum of 40 hrs. per week)
**Shift Duration:**
8 hours a day
**Work Location:**
4156 MAINWAY BURLINGTON, ON L7L 0A7
**Hourly Wage:**
$19.42 per hour
**Key Responsibilities and Duties**
Answer incoming calls from customers.
Assist customer with request for information, complaints and resolving issues via phone, email or other media.
Follow communication procedure, work instructions, guidelines and policies.
Prepares complex reports/presentations.
Performs analysis using various software packages and databases.
**Requirements**
2 years of previous warehouse ''s office experience u2013
**Required**
Intermediate computer skills: Word, Excel,
**SAP**
and Outlook (Microsoft Office)
Excellent verbal and written English (proficiency) communication skills u2013
**Required**
Typing speed of 40+ words per minute with 90% accuracy
Fast learn and adapt skills to different systems
Ability to work with minimal supervision
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
Ability to work in a fast-paced environment
Bachelor''s degree or international equivalent u2013 Preferred
**Compensation and Benefits**
Overtime.
Weekly Pay/ Direct Deposit- Every Friday.
Immediate access to UPS u2018Employee Discountsu2019 upon hiring.
Paid training.
Free Onsite Parking.
Opportunity for advancement within a Fortune 50 Company.
**Expenses/Working Conditions**
Adhere to the companyu2019s Appearance Guidelines.
UPS is a diverse and equal opportunity employer.
Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.
If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
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Customer Service Representative
Posted 1 day ago
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Job Description
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Weu2019re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.
**What We Need From You:**
2 years of high-volume Customer Service experience
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills
**What Youu2019ll Get From Us:**
Competitive Wages: $52k annually
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability
_We thank all applicants for their interest but advise only those selected for an interview will be contacted._
_Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance._
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Weu2019re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.
**What We Need From You:**
2 years of high-volume Customer Service experience
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills
**What Youu2019ll Get From Us:**
Competitive Wages: $52k annually
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability
_We thank all applicants for their interest but advise only those selected for an interview will be contacted._
_Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance._
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
130 Upper Centennial Pkwy, Stoney Creek, Ontario L8J2T7 Canada
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companyu2019s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is ''Hire Fast, Pay Fast.'' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramseyu2019s SmartDollar Program
Customer Service Representative Responsibilities:
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
Valid driveru2019s license and ability to maintain a good driving record
High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (u201cU-Haulu201d), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.
The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.