124 IT Helpdesk jobs in Canada

Job Description

S3 GROUP LTD. is seeking an experienced IT Helpdesk Technician to join the team based out of its operations in Swift Current, Saskatchewan.

ROLE & RESPONSIBILITIES

• Ensure that all IT software and hardware are available and operational when required by users
• Managing Help Desk tickets and follow up with users to ensure satisfactory service
• Respond to IT requests, issues and change requests in a timely and friendly manner (phone/email/in-person)
• Assist with workstation setup and also troubleshoot and provide timely solutions for office equipment hardware malfunctions (printers, computers, monitors, phones, etc.)
• Coordinate with the third party Technical support teams and IT vendors
• Generate reports with appropriate tools for all IT Incidents, Requests, and Change Requests
• Using feedback from users to improve problem-solving techniques and customer service
• Establish standardized procedures and train others when and where required
• Creation and/or revisions of various forms, spreadsheets, and reports
• Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues
• Assist the IT Administrator when and where required

EDUCATION, TRAINING, ABILITIES & EXPERIENCE

• Minimum 2 years' experience in an IT support role or previous comparable job
• Education and/or comparable experience in Computer Science/Information Technology
• Ability to understand, troubleshoot and provide timely technical support to users
• Ability to understand, troubleshoot and determine the cause of computing issues, provide timely resolutions of technical problems of office IT equipment malfunctions (printers, scanners, monitors, desktop computers, laptops, phones etc.)
• Commitment to providing exceptional customer service
• Excellent written and communication skills with a great aptitude for listening
• Ability to understand different IT hardware installation, assemble and disassemble diagrams
• Ability to listen, understand, and resolve IT issues and requests from users in a timely basis
• Ability to act as a liaison between the external IT support teams and the internal IT users
• Ability to work independently on multiple IT incidents and requests
• Experience working with a diverse group of internal and external teams and stakeholders
• Ability to organize information and communicate or store it so it is useful to others
• Ability to self-learn and ability to think "outside of the box"
• Strong attention to detail
• High level proficiency with Microsoft Office suite applications and its troubleshooting
• Familiarity with various Microsoft operating systems
• Knowledge of Citrix Preferred
• Knowledge on MS SQL, Microsoft O365 Exchange and Crystal reports would be an asset
• Initiative in decision-making and problem solving skills
• Capable of adapting to and learning new hardware and software applications
• Positive and co-operative team player and capable of working with minimal supervision
• Continually upgrade IT knowledge through various IT training/courses and self-learning
• Available to work overtime and flexibility to work a variety of shifts with minimal notice
• Proven confidentiality
• Valid driver's license

Job Description

• First point of contact for all technical support tickets
• Log and update tickets into the Ticketing system
• Prioritize and troubleshoot issues either in person or using remote control software
• Resolve hardware and software technical issues according to their priority
• Walk users through problem-solving processes when direct access is not available
• Remediate all workstations, software patches, updates, and upgrades
• Direct unresolved issues to the Ops Manager for escalation
• Deploy technology equipment for new users and set up hardware, including workstations, telephone and printers
• Assist with keeping build images and workstation deployment methods up to date
• Maintain inventory tracking and update the inventory logs of supplies, users, UP, service tags etc.
• Maintain project and network related documentation, and documentation on user processes, hardware, and software
• Maintain the integrity of the network/systems security and optimization of the network (LAN and WAN)
• Inform users of incident/service request status, new systems, procedures, and updates
• Identify and suggest possible improvements on procedures
• Conduct technology onboarding for new Team Members

We are a trusted IT services provider based in British Columbia, proudly serving businesses across the Lower Mainland. We specialize in helping small and medium-sized businesses improve their operations through cost-effective technology solutions. From basic high-speed internet connections to fully managed IP networks, our solutions are designed to be practical, scalable, and tailored to each client's needs.

What makes us stand out is our flexible and full-service approach. Clients can count on us for everything from on-site cabling to remote network support, and even access to highly skilled technicians for short-term or long-term projects. Over the years, we’ve earned a strong reputation for delivering reliable, affordable, and effective technology solutions that make a real impact.

We are a trusted IT services provider based in British Columbia, proudly serving businesses across the Lower Mainland. We specialize in helping small and medium-sized businesses improve their operations through cost-effective technology solutions. From basic high-speed internet connections to fully managed IP networks, our solutions are designed to be practical, scalable, and tailored to each client's needs.

What makes us stand out is our flexible and full-service approach. Clients can count on us for everything from on-site cabling to remote network support, and even access to highly skilled technicians for short-term or long-term projects. Over the years, we’ve earned a strong reputation for delivering reliable, affordable, and effective technology solutions that make a real impact.

Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.

Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un.e Technicien.ne informatique niveau 1 pour rejoindre une entreprise dans le domaine du transport, situé à Lasalle. C'est un poste permanent, en 100% sur site.

Are you passionate about user service, enjoy solving a variety of technical problems and want to develop in a collaborative environment? Then this is the job for you. You will be part of a small IT team and report to the IT Manager.
Responsibilities
Provide day-to-day support to users: incident resolution, queue management and request follow-up.
Diagnose and resolve technical incidents in collaboration with the team.
Provide proactive technical support and rapid solutions to end-users.
Analyze root causes of problems and ensure their complete resolution.
Escalate complex incidents to the next level as required.
Write and maintain software and equipment training manuals.
Participate in the IT integration of new employees.
Document solutions to recurring problems and update existing procedures.
Manage hardware inventory, assemble/dismantle equipment as required.
Record interventions in the ticketing system.
Keep abreast of new IT technologies and trends.
Carry out certain technical interventions outside normal working hours (updates, reboots, maintenance).
Provide multi-skilled technical support: hardware, software, networks, systems.

Profile required
Knowledge of Windows systems (PC, servers, network, mobile devices).
Proficiency in Active Directory and Windows 10.
Good communication and user relations skills.
Ability to learn new technologies and solve problems confidently.
Basic knowledge of IT support (laptops and desktops).
Good understanding of desktop applications, printing and client/server systems.
Ability to popularize technical concepts and manage multiple priorities.
Bilingualism required (French and English, spoken and written), due to interactions with North American suppliers.
***The use of English is required for this position for the following reasons:
- Communication with international customers: As some of our customers are based abroad, you will be required to communicate with them regularly in English, both orally and in writing.
- Working with English-speaking partners: You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
- Drafting documents in English: You will be responsible for drafting reports, proposals and contracts in English, for our international customers.

Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
We are looking for a Level 1 IT Technician to join a company in the transport sector, located in Lasalle. This is a permanent position, 100% on site.

Bonjour,
Je suis Frédérique de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un.e Technicien.ne informatique niveau 1 pour rejoindre une entreprise dans le domaine du transport, situé à Lasalle. C'est un poste permanent, sur site.

Are you passionate about user service, enjoy solving a variety of technical problems and want to develop in a collaborative environment? Then this is the job for you. You will be part of a small IT team and report to the IT Manager.
Responsibilities
Provide day-to-day support to users: incident resolution, queue management and request follow-up.
Diagnose and resolve technical incidents in collaboration with the team.
Provide proactive technical support and rapid solutions to end-users.
Analyze root causes of problems and ensure their complete resolution.
Escalate complex incidents to the next level as required.
Write and maintain software and equipment training manuals.
Participate in the IT integration of new employees.
Document solutions to recurring problems and update existing procedures.
Manage hardware inventory, assemble/dismantle equipment as required.
Record interventions in the ticketing system.
Keep abreast of new IT technologies and trends.
Carry out certain technical interventions outside normal working hours (updates, reboots, maintenance).
Provide multi-skilled technical support: hardware, software, networks, systems.

Profile required
Knowledge of Windows systems (PC, servers, network, mobile devices).
Proficiency in Active Directory and Windows 10.
Good communication and user relations skills.
Ability to learn new technologies and solve problems confidently.
Basic knowledge of IT support (laptops and desktops).
Good understanding of desktop applications, printing and client/server systems.
Ability to popularize technical concepts and manage multiple priorities.
Bilingualism required (French and English, spoken and written), due to interactions with North American suppliers.
***The use of English is required for this position for the following reasons:
- Communication with international customers: As some of our customers are based abroad, you will be required to communicate with them regularly in English, both orally and in writing.
- Working with English-speaking partners: You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
- Drafting documents in English: You will be responsible for drafting reports, proposals and contracts in English, for our international customers.

Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.

Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.

Nous recherchons un.e Technicien.ne informatique niveau 1 pour rejoindre une entreprise dans le domaine du transport, situé à Lasalle. C'est un poste permanent, en 100% sur site.
Are you passionate about user service, enjoy solving a variety of technical problems and want to develop in a collaborative environment? Then this is the job for you. You will be part of a small IT team and report to the IT Manager.

Responsibilities
Provide day-to-day support to users: incident resolution, queue management and request follow-up.
Diagnose and resolve technical incidents in collaboration with the team.
Provide proactive technical support and rapid solutions to end-users.
Analyze root causes of problems and ensure their complete resolution.
Escalate complex incidents to the next level as required.
Write and maintain software and equipment training manuals.
Participate in the IT integration of new employees.
Document solutions to recurring problems and update existing procedures.
Manage hardware inventory, assemble/dismantle equipment as required.
Record interventions in the ticketing system.
Keep abreast of new IT technologies and trends.
Carry out certain technical interventions outside normal working hours (updates, reboots, maintenance).
Provide multi-skilled technical support: hardware, software, networks, systems.
Profile required
Knowledge of Windows systems (PC, servers, network, mobile devices).
Proficiency in Active Directory and Windows 10.
Good communication and user relations skills.
Ability to learn new technologies and solve problems confidently.
Basic knowledge of IT support (laptops and desktops).
Good understanding of desktop applications, printing and client/server systems.
Ability to popularize technical concepts and manage multiple priorities.
Bilingualism required (French and English, spoken and written), due to interactions with North American suppliers.

***The use of English is required for this position for the following reasons:

• Communication with international customers: As some of our customers are based abroad, you will be required to communicate with them regularly in English, both orally and in writing.
• Working with English-speaking partners: You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
• Drafting documents in English: You will be responsible for drafting reports, proposals and contracts in English, for our international customers.

Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.

We are looking for a Level 1 IT Technician to join a company in the transport sector, located in Lasalle. This is a permanent position, 100% on site.
Bonjour,
Je suis Frédérique de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.

Nous recherchons un.e Technicien.ne informatique niveau 1 pour rejoindre une entreprise dans le domaine du transport, situé à Lasalle. C'est un poste permanent, sur site.
Are you passionate about user service, enjoy solving a variety of technical problems and want to develop in a collaborative environment? Then this is the job for you. You will be part of a small IT team and report to the IT Manager.

Responsibilities
Provide day-to-day support to users: incident resolution, queue management and request follow-up.
Diagnose and resolve technical incidents in collaboration with the team.
Provide proactive technical support and rapid solutions to end-users.
Analyze root causes of problems and ensure their complete resolution.
Escalate complex incidents to the next level as required.
Write and maintain software and equipment training manuals.
Participate in the IT integration of new employees.
Document solutions to recurring problems and update existing procedures.
Manage hardware inventory, assemble/dismantle equipment as required.
Record interventions in the ticketing system.
Keep abreast of new IT technologies and trends.
Carry out certain technical interventions outside normal working hours (updates, reboots, maintenance).
Provide multi-skilled technical support: hardware, software, networks, systems.
Profile required
Knowledge of Windows systems (PC, servers, network, mobile devices).
Proficiency in Active Directory and Windows 10.
Good communication and user relations skills.
Ability to learn new technologies and solve problems confidently.
Basic knowledge of IT support (laptops and desktops).
Good understanding of desktop applications, printing and client/server systems.
Ability to popularize technical concepts and manage multiple priorities.
Bilingualism required (French and English, spoken and written), due to interactions with North American suppliers.

***The use of English is required for this position for the following reasons:

• Communication with international customers: As some of our customers are based abroad, you will be required to communicate with them regularly in English, both orally and in writing.
• Working with English-speaking partners: You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
• Drafting documents in English: You will be responsible for drafting reports, proposals and contracts in English, for our international customers.

Job Description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a full time Junior IT Helpdesk Technician for our Toronto  office!  In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues.  This position requires on-call after-hours support, weekend availability and shift schedule flexibility. 

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies  and a committed member of a team of highly skilled healthcare professionals.

• Answer incoming helpdesk calls, emails, and support tickets in a timely manner
• Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members
• Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
• Install and configure software application and systems ensuring they meet company needs
• Enable support for system access, including creating and managing user accounts, operations and software licensing.
• Provide support for mobile devices including configuration and management.
• Document and tracks issues, status and resolution using incident management tools.
• Conduct ticket reviews, statistic reports and execute special projects as required.
• Provide excellent customer service and maintain a positive relationship with end-users

• University degree in IT or equivalent work experience, with minimum 1 year in technical support
• Proficiency in MS Office365, mobile device management, and industry-standard business software applications
• Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices
• Experience with hardware and software configuration, troubleshooting, and deployment
• Knowledge of mobile OS, devices, and printer support
• Professional phone etiquette and rapport with users of varying technical expertise

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ( ) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.