87 IT Implementation jobs in Canada

Job Description

* A strong desire to learn about financial trading with a focus on technology.
* A thorough understanding of computing and an aptitude for complex software applications.
* One or more programming or scripting languages (e.g. Perl, Tcl, Visual Basic).
* UNIX (Solaris would be an advantage).
* SQL and related databases (Sybase would be an advantage).
* A desire to join a small team where you can make an active contribution to the business.
* Familiarity with financial messaging protocols such as FIX, CMS, or STAMP, would be a plus.

Job Description

Description

We are hiring a Senior Implementation Manage r to join Spare's Partner Launch team!

As a Senior Implementation Manager , you will be accountable for:

• Ensuring we have successful launches - setting customers up for a long-term partnership with us;
• Service setup and optimization - having a deep understanding of our product and ensuring we’re delivering the most value we can to customers;
• Customer relationship - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy!
• If you have been looking for a company where customers come first, then you've found the right place! As a member of our Launch team, you’ll have the opportunity to directly impact the lives of thousands of people across North America. 

Our Spare HQ is in Vancouver - BC, but this position is open to remote work options across Canada. If you like coming into an office, you can work from our HQ as desired, and we also provide a co-working stipend for those who wish to work in an office outside Vancouver. 

• Project Ownership: own and manage complex customer onboarding and software implementation projects, ensuring that they’re successfully set up for ongoing success with our products and services post-implementation
• Data migration: scope data migration needs by assessing legacy systems and identifying key data sets for transfer. Lead the execution of data migration, ensuring accuracy, integrity, and alignment with project timelines
• Customer Insight : understand the customers' objectives and requirements and translate them into optimal product configurations and user workflows
• Training: plan and deliver persona-based training sessions tailored to specific user groups (both on site and remote)
• Cross-team Collaboration : work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met
• Customer Advocacy: identify customer pain points, propose solutions, and advocate for customers with the Product Team.
• Relationship Management : build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds

Other aspects of this job:

• Travel within Canada and the USA for kick-offs and launches for approximately 25% to 40% of the time

• Minimum of 3 years of experience simultaneously leading multiple complex, large-scale SaaS enterprise implementation projects (in roles such as Project Manager, Implementation Manager, or Customer Success Manager)
• Hands-on experience independently managing complex data migrations, from scoping to execution
• Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities
• Experience leading customer trainings and presentations across varying technical levels, both remotely and in person
• You are a driven, self-starter person with a willingness to be adaptable in dynamic, fast-paced settings
• Availability to travel within Canada and the USA (25% to 40% of the time), ideally located within 90 min of an airport 

It will be considered a bonus (nice-to-have):

• Previous experience or a keen interest in transit
• Experience in a start-up or scale-up company (with a fast-paced environment)

Don’t meet every single requirement?   Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. 

• Purposeful work : Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report
• Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team!
• Market-competitive pay : We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance. 
• Stock options : Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
• Flexible work : Work remotely from anywhere in Canada, in your own time zone. 
• In-office collaboration : If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
• Home office allowance : We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$,000 home office allowance.
• Team offsites & socials : We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA 50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
• Health insurance : We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
• Lifestyle Spending Account : We offer CA 500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
• Paid time off: Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge.

Job Description

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for our next innovative and enthusiastic Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Implementation Operations, you’ll be assisting our implementation team by managing new customer implementation projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies.

A day in the life as an Implementation Project Coordinator:

• Coordinate internal and external resources – ensure that projects remain within scope, schedule, and budget, and ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement

• Oversee team member project assignments – assign roles and tasks to team members based on their individual strengths and abilities

• Collaborate cross-functionally – work with Implementation Specialists during project kickoff calls, implementation calls, and onsite planning, as well as Customer Experience Leadership to evolve SOP’s and team materials to become more efficient and effective as the team evolves and grows

• Devise creative solutions for problems – create and evolve tools and systems to improve scalability of our scoping / needs analysis process for our customers

• Train and develop skill sets – help build the skill sets of team members as it pertains to project management in a customer facing role and share learnings with peers.

If the below describe your knowledge, experience and character, this role could be for you:

• I have knowledge of project implementation/project management

• I gained my knowledge through 1+ years of direct experience in customer implementation and/or onboarding projects, ideally within a SaaS environment

• Bonus points if I am working toward a PMP or CAPM certification

• I’m familiar with Microsoft Office and/or related workspace software

• I’m exceptional at building and maintaining a professional rapport with both customers and internal stakeholders

• I have a proven ability to be an active, empathetic listener, with excellent written and verbal communication skills

• I excel at being a detail-oriented multitasker who is capable of prioritizing and managing time efficiently and effectively

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

• We’ve built a progressive culture that values teamwork and innovation . We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

• We take care of our employees too! Here are just a few of the great things we offer:

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.

• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.

• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.

• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located at Cambridge up to 2 days a week . More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next:

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact

Job Description

About Citylitics Inc.

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.

What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you wash your family's food with and it's the energy that heats our homes and powers our digital lifestyles.

Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. However, our infrastructure is no longer equipped to meet the needs of the future. We hear about infrastructure failures, whether bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.

Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities with relevant infrastructure needs in a faster and more digital way than historic market channels. As more companies adopt our platform, cities & utilities will be able to access solutions that deliver on the promise of moving towards a more resilient, sustainable, and equitable infrastructure future.

Who Are We Looking For?

We are seeking an experienced Senior Manager, Implementation to lead the onboarding and implementation function for our sales intelligence platform. This role will ensure customers experience a seamless transition from signed contract to first business impact, driving early value realization and setting the foundation for long-term success. The Senior Manager, Implementation will also lead a team of Implementation Specialists and Associates, providing coaching, direction, and process improvement to drive consistent, high-quality onboarding experiences.

What You Will Achieve:

• Project manage the full implementation lifecycle, from kick-off to successful delivery in collaboration with Customer Success Managers.
• Manage and mentor a team of Implementation Specialists and Associates responsible for customer onboarding and configuration.
• Lead customer onboarding sessions, workshops, and configuration meetings to ensure alignment on data requirements, project timelines, and success criteria.
• Coordinate internal teams (Data, Engineering, Product, Sales, Customer Success) to ensure timely delivery of technical components, integrations, and data configurations.
• Act as the primary point of contact for customers during the implementation phase, managing expectations, timelines, and escalations.
• Facilitate data integration, cleaning, mapping, and testing as needed to ensure the platform is delivering the expected value.
• Deliver product training and enablement to ensure customers are prepared to adopt and leverage the platform effectively.
• Scope, price, and package professional services engagements, including custom configurations, data integrations, and data solutions.
• Continuously improve the implementation process, documentation, and playbooks based on customer feedback and internal learnings.
• Identify risks, delays, or scope changes early, proactively managing them to ensure successful outcomes.

Requirements

• 3+ years of people management experience, leading implementation, onboarding, or customer-facing delivery teams.
• 5+ years of customer-facing experience in implementation management, customer onboarding, or project management roles within a SaaS, data services, or technology company.
• Proven ability to manage complex, multi-stakeholder customer projects with both technical and business teams.
• Strong project management and professional services management skills, including scoping, pricing, and margin management.
• Strong organizational and project management skills (Ability to use JIRA or similar platforms is a plus).
• Excellent communication, stakeholder management, and problem-solving skills.
• Familiarity with data products, APIs, CRM, or BI tools is highly desirable.
• Ability to manage multiple implementations and services engagements simultaneously in a dynamic environment.

Benefits

Why Citylitics?

• This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
• You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
• We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
• There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
• We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
• We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities.
• We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Job Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

We empower governments to deliver exceptional citizen experiences.

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? ️ ️

As a member of the Customer Experience leadership team, the Director, Implementation Consulting provides effective consulting oversight for multiple key strategic accounts while also leading & scaling our Consulting practice within the rapidly growing Professional Services team at Clariti. This role requires an experienced leader who can win the hearts and minds of customers with a track-record in successful completion of complex implementations in partnership with large cross-functional teams. The successful candidate will also require strong financial acumen (P&L management), executive presence & stakeholder management at the C-suite level, and the ability to build & lead a high-performing team.

This role will report directly to our Chief Customer Officer, Claytie Mistry, and be a senior leader within the Professional Services function at Clariti. In this role, the Director, Implementation Consulting also works closely with the customers, the Services Client Partner, the Customer Success Manager, the Clariti Professional Services team, and the Systems Integrator to ensure the overall success of the implementation of Clariti solutions and is a significant contributor to the overall success of the customer relationship. The Director, Implementation Consulting is responsible for ensuring that effective consulting services are provided, methodology is followed and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live.

The Director, Implementation Consulting is a senior leader within the Clariti Professional Services organization and is responsible for building a team of up to nine Implementation Consultants; as a result previous people leadership experience is required. As a leader, you will provide your team with guidance, coaching, and support to influence successful outcomes for all projects within your portfolio while also recognizing opportunities for process improvement & building a scalable practice.

As a Director, Implementation Consulting at Clariti, you'll get to :

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers.
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level.
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live.
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction.
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome.
• Drive a consistent customer project and delivery experience through our Implementation Consultant and partner community.
• Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit. This entails closely aligning with partners and system integrators.
• Attract, onboard, and develop top talent to build a high-performing team of Implementation Consultants to meet high demands at scale.
• Provide coaching and mentoring for the Clariti project team.
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team.

What do you bring to the team?