12 IT Professionals jobs in Scarborough
Network Technician/Engineering Support
Markham, Ontario
CompuCom
Posted 2 days ago
Job Viewed
Job Description
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Network Tech/Engineer Support to join our team.
This role combines the tasks of both the Network Technician and Engineering Support roles. They will interface directly with internal and external clients including Management, Quality, Distribution and Client Experience. A strong focus will be put on implementation and continual process improvements.
**This is an onsite role in Markham, ON and share an on-call schedule.**
**Responsibilities**
+ Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
+ Ensures ISO 9001:2015 ISO Quality Standards are actively always followed.
+ Cabling/Patching within Data Centre.
+ Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys.
+ Remote testing/triage to validate alert/event/incidents.
+ Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
+ Troubleshooting and resolving higher level network issues, not localized to single sites.
+ Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
+ Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
+ Cisco ACI an asset.
+ Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
+ Escalate issues for Level 3 support as per documented guidelines.
+ Provide testing, implementation & validation support for change management.
+ Provide analytical support for problem management activities being performed by Level 3 support.
+ Providing support for tools audit and QA activities being performed by Team Leads & Management.
+ Contributing to documentation and knowledge articles.
+ Participate in technical panel for hiring of Level 2/3 associates.
+ Participate in technical aspects of service transitions.
+ Monitor network performance and troubleshoot problem areas as needed.
+ Allocate time and tasks in the Time Reporting System.
+ Other duties as assigned.
**Skills & Qualifications**
+ Good problem solver/analytical thinker.
+ Strong communication skills.
+ Able to work well independently and in a team environment.
+ Understands the critical importance of change control and a commitment to quality.
+ Able to meet deadlines in a fast-paced environment.
+ Should be flexible with regards to work hours/projects.
+ ComppTia A+ or Network+ Certification.
+ Experience or certification in current network hardware and software.
+ Proficient with common Windows productivity applications including Outlook, Excel, Work and PowerPoint.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
This role combines the tasks of both the Network Technician and Engineering Support roles. They will interface directly with internal and external clients including Management, Quality, Distribution and Client Experience. A strong focus will be put on implementation and continual process improvements.
**This is an onsite role in Markham, ON and share an on-call schedule.**
**Responsibilities**
+ Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
+ Ensures ISO 9001:2015 ISO Quality Standards are actively always followed.
+ Cabling/Patching within Data Centre.
+ Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys.
+ Remote testing/triage to validate alert/event/incidents.
+ Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
+ Troubleshooting and resolving higher level network issues, not localized to single sites.
+ Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
+ Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
+ Cisco ACI an asset.
+ Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
+ Escalate issues for Level 3 support as per documented guidelines.
+ Provide testing, implementation & validation support for change management.
+ Provide analytical support for problem management activities being performed by Level 3 support.
+ Providing support for tools audit and QA activities being performed by Team Leads & Management.
+ Contributing to documentation and knowledge articles.
+ Participate in technical panel for hiring of Level 2/3 associates.
+ Participate in technical aspects of service transitions.
+ Monitor network performance and troubleshoot problem areas as needed.
+ Allocate time and tasks in the Time Reporting System.
+ Other duties as assigned.
**Skills & Qualifications**
+ Good problem solver/analytical thinker.
+ Strong communication skills.
+ Able to work well independently and in a team environment.
+ Understands the critical importance of change control and a commitment to quality.
+ Able to meet deadlines in a fast-paced environment.
+ Should be flexible with regards to work hours/projects.
+ ComppTia A+ or Network+ Certification.
+ Experience or certification in current network hardware and software.
+ Proficient with common Windows productivity applications including Outlook, Excel, Work and PowerPoint.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
This advertiser has chosen not to accept applicants from your region.
0
2026 Returning Intern: Technical Support Professional
Markham, Ontario
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
As you have witnessed during your IBM experience, at IBM we have an amazing opportunity to transform the world with technology. By using the vast amounts of information available today to identify new patterns and make new discoveries. Join the forward-thinking teams at IBM solving some of the world's most complex problems -there is no better place to grow your career!
**Your role and responsibilities**
This position is for returning interns to start in January 2026 onward. By applying to this position, you are applying to the same role for which you were a co-op or intern at IBM in 2025.
**Required technical and professional expertise**
Successful completion of a 2025 IBM Co-op or Internship
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As you have witnessed during your IBM experience, at IBM we have an amazing opportunity to transform the world with technology. By using the vast amounts of information available today to identify new patterns and make new discoveries. Join the forward-thinking teams at IBM solving some of the world's most complex problems -there is no better place to grow your career!
**Your role and responsibilities**
This position is for returning interns to start in January 2026 onward. By applying to this position, you are applying to the same role for which you were a co-op or intern at IBM in 2025.
**Required technical and professional expertise**
Successful completion of a 2025 IBM Co-op or Internship
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Profesional 2026 Intership (16 Months)
Markham, Ontario
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
**Your role and responsibilities**
We have 1 position available for an enthusiastic Support Engineer, in our world-wide customer support team for IBM Compilers in IBM Software Group.
We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for compilers and software built using these compilers, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a comprehensive understanding of, or the willingness to learn about, compilers, AIX and z/OS operating systems, proven experience using general troubleshooting tools and commands for this platform, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting compiled applications is essential.
The individual will work with other Technical Support teams within IBM and desire to continuously learn and share expertise.
**Required technical and professional expertise**
* Experience in a customer facing role
* Analytical ability (Problem determination/troubleshooting/researching)
* Good time management and organizational skills
* Self-starter & ability to work effectively in a team environment
* Strong technical background in computer systems
* Excellent communication skills
* Self-motivated and proactive to solve problems and accomplish assignments
* Logical and analytic approach to problem solving
* Organized, analytical and methodical
* Highly reliable, team player
* Very good spoken and written English skills, other foreign language is a plus
* Ability to explain/describe technical concepts both verbally and written
**Preferred technical and professional experience**
* Experience with IBM Compilers (C/C++, COBOL, PL/I, Python, Go, etc.)
* Understanding of compile, link/bind and execute steps
* Includes understanding of compile options
* Includes understanding of Runtime libraries
Experience in any of the following is considered an asset
* Familiarity with VS Code
* Understanding of cloud computing concepts
* Understanding of AI concepts
* Good knowledge of Windows and Linux operating systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
**Your role and responsibilities**
We have 1 position available for an enthusiastic Support Engineer, in our world-wide customer support team for IBM Compilers in IBM Software Group.
We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for compilers and software built using these compilers, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a comprehensive understanding of, or the willingness to learn about, compilers, AIX and z/OS operating systems, proven experience using general troubleshooting tools and commands for this platform, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting compiled applications is essential.
The individual will work with other Technical Support teams within IBM and desire to continuously learn and share expertise.
**Required technical and professional expertise**
* Experience in a customer facing role
* Analytical ability (Problem determination/troubleshooting/researching)
* Good time management and organizational skills
* Self-starter & ability to work effectively in a team environment
* Strong technical background in computer systems
* Excellent communication skills
* Self-motivated and proactive to solve problems and accomplish assignments
* Logical and analytic approach to problem solving
* Organized, analytical and methodical
* Highly reliable, team player
* Very good spoken and written English skills, other foreign language is a plus
* Ability to explain/describe technical concepts both verbally and written
**Preferred technical and professional experience**
* Experience with IBM Compilers (C/C++, COBOL, PL/I, Python, Go, etc.)
* Understanding of compile, link/bind and execute steps
* Includes understanding of compile options
* Includes understanding of Runtime libraries
Experience in any of the following is considered an asset
* Familiarity with VS Code
* Understanding of cloud computing concepts
* Understanding of AI concepts
* Good knowledge of Windows and Linux operating systems
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Profesional 2026 Intership (16 Months)
Markham, Ontario
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
IBM Software is looking for Technical Support Professional to work from Markham, Canada with the IBM Order Management System (OMS) Product Support team.This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing tech-notes, blogging in social media, etc.
**Required technical and professional expertise**
* Analytical thinking, structured problem-solving techniques
* Expected to be able to Juggle competing priorities, work well under pressure, and work Independently with minimum active functional direction.
* Customer facing role includes shifts / weekend support on rotation basis.
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* IT based background or studies
**Preferred technical and professional experience**
* Master's Degree in Information Technology
* Basic knowledge of process/data mining
* Fluent in speaking and writing in English and additional language(s)
* At least 1 year experience in Technical Support
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
IBM Software is looking for Technical Support Professional to work from Markham, Canada with the IBM Order Management System (OMS) Product Support team.This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing tech-notes, blogging in social media, etc.
**Required technical and professional expertise**
* Analytical thinking, structured problem-solving techniques
* Expected to be able to Juggle competing priorities, work well under pressure, and work Independently with minimum active functional direction.
* Customer facing role includes shifts / weekend support on rotation basis.
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* IT based background or studies
**Preferred technical and professional experience**
* Master's Degree in Information Technology
* Basic knowledge of process/data mining
* Fluent in speaking and writing in English and additional language(s)
* At least 1 year experience in Technical Support
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Profesional 2026 Intership (16 Months)
Markham, Ontario
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
IBM Software is looking for Technical Support Professional to work from Markham, Canada with the IBM Order Management System (OMS) Product Support team.This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing tech-notes, blogging in social media, etc.
**Required technical and professional expertise**
A successful individual for this role should possess:
- Strong communication Skills, both written and verbal.
- Self-driven and a desire to continually learn
- Strong analytical and problem-solving thinking including ability to troubleshoot issues with Java core, diagnostic logs, Database and JMS/MQ
- Desire to work in a customer facing role, on a rotational shift model basis, participation in on-call/production-down support rotation.
- Knowledge of Java / JEE, Databases and Network
- Familiarity with cloud-native technologies including Docker containers, Kubernetes orchestration, NoSQL databases
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
IBM Software is looking for Technical Support Professional to work from Markham, Canada with the IBM Order Management System (OMS) Product Support team.This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing tech-notes, blogging in social media, etc.
**Required technical and professional expertise**
A successful individual for this role should possess:
- Strong communication Skills, both written and verbal.
- Self-driven and a desire to continually learn
- Strong analytical and problem-solving thinking including ability to troubleshoot issues with Java core, diagnostic logs, Database and JMS/MQ
- Desire to work in a customer facing role, on a rotational shift model basis, participation in on-call/production-down support rotation.
- Knowledge of Java / JEE, Databases and Network
- Familiarity with cloud-native technologies including Docker containers, Kubernetes orchestration, NoSQL databases
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Profesional 2026 Intership (12 Months)
Markham, Ontario
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
IBM Software Support Organization is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.
Areas of responsibility include
* Engage on cases effectively in a timely manner working as part of a Global 24X7 team
* Work closely with Engineering and Operations on resolving escalated cases
* Educate customers to help them become product experts
* Write knowledge base articles based on customer questions
* Develop and maintain strong customer relationships
* Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution partner recommendations, and product knowledge transfer
**Required technical and professional expertise**
A successful individual for this role should possess:
* Passion for customer care and customer satisfaction.
* A successful track record in developing and managing customer relationships.
* Knowledge in Windows/Linux operating systems
* Knowledge in Managing Client Expectations/Satisfaction
* Knowledge in Problem Determination/Resolution
* English: Fluent
**Preferred technical and professional experience**
* Knowledge in shell scripting, and SQL
* Knowledge of a programming language such as Java, C/C+* Knowledge of networking concepts
The preferred candidate must be a self-starter and enjoy working in a challenging and driven environment.
You will collaborate with other IBM product development and support/services teams worldwide to assist in problem root cause diagnosis and provide seamless resolution to our clients.
Our engineers are expected to become product subject matter experts by continuously enhancing and growing technical and communication skills.
You will have many opportunities to present your technical experience to both internal and external audiences.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
IBM Software Support Organization is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.
Areas of responsibility include
* Engage on cases effectively in a timely manner working as part of a Global 24X7 team
* Work closely with Engineering and Operations on resolving escalated cases
* Educate customers to help them become product experts
* Write knowledge base articles based on customer questions
* Develop and maintain strong customer relationships
* Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution partner recommendations, and product knowledge transfer
**Required technical and professional expertise**
A successful individual for this role should possess:
* Passion for customer care and customer satisfaction.
* A successful track record in developing and managing customer relationships.
* Knowledge in Windows/Linux operating systems
* Knowledge in Managing Client Expectations/Satisfaction
* Knowledge in Problem Determination/Resolution
* English: Fluent
**Preferred technical and professional experience**
* Knowledge in shell scripting, and SQL
* Knowledge of a programming language such as Java, C/C+* Knowledge of networking concepts
The preferred candidate must be a self-starter and enjoy working in a challenging and driven environment.
You will collaborate with other IBM product development and support/services teams worldwide to assist in problem root cause diagnosis and provide seamless resolution to our clients.
Our engineers are expected to become product subject matter experts by continuously enhancing and growing technical and communication skills.
You will have many opportunities to present your technical experience to both internal and external audiences.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Profesional 2026 Intership (Infrastructure - 16 Months)
Markham, Ontario
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a Bachelor's degree or higher with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration. This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong interpersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
* Basic knowledge in Operating system administration (Windows, Linux)
* Basic knowledge in database administration (DB2, Oracle, MS SQL)
* Basic knowledge in Java programming.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
**Preferred technical and professional experience**
* Basic knowledge of process/data mining
* Basic knowledge of LDAP
* Basic knowledge of AI technologies
* Basic knowledge of IBM's Digital Business Automation Product Family
* Knowledge with Apache Flink and Kafka
* Knowledge with Elastic Search
* Knowledge with Kibana
* Knowledge with Containerization and Kubernetes
* Knowledge with OpenShift
* Knowledge with scripting (including Python, JavaScript)
* Knowledge with products of IBM's Digital Business Automation Product Family
* Knowledge with Process/Data Mining
* Knowledge with Containerization
* Knowledge with Apache Flink and Kafka
* Knowledge with Kubernetes
* Knowledge with Kibana
* Knowledge with Elastic Search
* Knowledge with AI technologies
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a Bachelor's degree or higher with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration. This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong interpersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
* Basic knowledge in Operating system administration (Windows, Linux)
* Basic knowledge in database administration (DB2, Oracle, MS SQL)
* Basic knowledge in Java programming.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
**Preferred technical and professional experience**
* Basic knowledge of process/data mining
* Basic knowledge of LDAP
* Basic knowledge of AI technologies
* Basic knowledge of IBM's Digital Business Automation Product Family
* Knowledge with Apache Flink and Kafka
* Knowledge with Elastic Search
* Knowledge with Kibana
* Knowledge with Containerization and Kubernetes
* Knowledge with OpenShift
* Knowledge with scripting (including Python, JavaScript)
* Knowledge with products of IBM's Digital Business Automation Product Family
* Knowledge with Process/Data Mining
* Knowledge with Containerization
* Knowledge with Apache Flink and Kafka
* Knowledge with Kubernetes
* Knowledge with Kibana
* Knowledge with Elastic Search
* Knowledge with AI technologies
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
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6
Information Technology Administrator
Markham, Ontario
Ontario International High School
Posted 19 days ago
Job Viewed
Job Description
Shape the Future of Global Education.
Ontario International High School (OIHS) is a licensed, fully online high school based in Toronto, Canada, serving students worldwide. We deliver the Ontario Secondary School Diploma (OSSD) through a hybrid learning model that blends individualized instruction, peer learning, and advanced education technologies.
As a digital-first institution , our reliability and security depend on the strength of our technical infrastructure. We’re seeking an IT Administrator to maintain and improve the systems that support our students and educators globally.
About the Role
You will be responsible for administering our Moodle LMS , managing Google Workspace platforms , and contributing to the operation of our Student Information System (SIS) . You’ll work closely with our educators and operations team to ensure seamless, secure, and reliable digital experiences.
Responsibilities
- Administer and maintain Moodle LMS (course setup, roles, plugins, updates)
- Manage and support Google Workspace (Gmail, Drive, Calendar, Classroom, etc.)
- Participate in Student Information System (SIS) operations and data integrity
- Provide timely remote technical support for staff and students
- Monitor platform security , manage access rights, and perform regular backups
- Collaborate with teams to improve technology integrations and workflows
- Coordinate with external vendors and service providers
Qualifications
- Proven experience administering Moodle LMS
- Proficiency with Google Workspace management and provisioning
- Experience with Student Information Systems (preferred)
- Prior work in online education environments (preferred)
- Strong written and verbal English communication skills
- Familiarity with Airtable ; experience with Fillout is a plus
- Ability to adapt quickly, learn new tools, and stay curious
What We’re Looking For
- A detail-oriented problem solver with strong organizational skills
- A fast learner with curiosity for new systems and process improvements
- A team player who communicates clearly in remote, asynchronous settings
- Someone who can proactively maintain, secure, and improve OIHS’s digital infrastructure
Why Join OIHS
Global Reach – Support a worldwide community of students and educators
Innovation – Work at the intersection of education + technology
Collaboration – Join a growing, mission-driven, supportive team
Flexibility – Remote-first, hybrid opportunities in Toronto
How to Apply
Apply directly via LinkedIn Easy Apply .
Resumes and cover letters are welcome but not required .
This advertiser has chosen not to accept applicants from your region.
7
Information Technology Administrator
Vaughan, Ontario
Ontario International High School
Posted 19 days ago
Job Viewed
Job Description
Shape the Future of Global Education.
Ontario International High School (OIHS) is a licensed, fully online high school based in Toronto, Canada, serving students worldwide. We deliver the Ontario Secondary School Diploma (OSSD) through a hybrid learning model that blends individualized instruction, peer learning, and advanced education technologies.
As a digital-first institution , our reliability and security depend on the strength of our technical infrastructure. We’re seeking an IT Administrator to maintain and improve the systems that support our students and educators globally.
About the Role
You will be responsible for administering our Moodle LMS , managing Google Workspace platforms , and contributing to the operation of our Student Information System (SIS) . You’ll work closely with our educators and operations team to ensure seamless, secure, and reliable digital experiences.
Responsibilities
- Administer and maintain Moodle LMS (course setup, roles, plugins, updates)
- Manage and support Google Workspace (Gmail, Drive, Calendar, Classroom, etc.)
- Participate in Student Information System (SIS) operations and data integrity
- Provide timely remote technical support for staff and students
- Monitor platform security , manage access rights, and perform regular backups
- Collaborate with teams to improve technology integrations and workflows
- Coordinate with external vendors and service providers
Qualifications
- Proven experience administering Moodle LMS
- Proficiency with Google Workspace management and provisioning
- Experience with Student Information Systems (preferred)
- Prior work in online education environments (preferred)
- Strong written and verbal English communication skills
- Familiarity with Airtable ; experience with Fillout is a plus
- Ability to adapt quickly, learn new tools, and stay curious
What We’re Looking For
- A detail-oriented problem solver with strong organizational skills
- A fast learner with curiosity for new systems and process improvements
- A team player who communicates clearly in remote, asynchronous settings
- Someone who can proactively maintain, secure, and improve OIHS’s digital infrastructure
Why Join OIHS
Global Reach – Support a worldwide community of students and educators
Innovation – Work at the intersection of education + technology
Collaboration – Join a growing, mission-driven, supportive team
Flexibility – Remote-first, hybrid opportunities in Toronto
How to Apply
Apply directly via LinkedIn Easy Apply .
Resumes and cover letters are welcome but not required .
This advertiser has chosen not to accept applicants from your region.
8
Information Technology Administrator
North York, Ontario
Ontario International High School
Posted 19 days ago
Job Viewed
Job Description
Shape the Future of Global Education.
Ontario International High School (OIHS) is a licensed, fully online high school based in Toronto, Canada, serving students worldwide. We deliver the Ontario Secondary School Diploma (OSSD) through a hybrid learning model that blends individualized instruction, peer learning, and advanced education technologies.
As a digital-first institution , our reliability and security depend on the strength of our technical infrastructure. We’re seeking an IT Administrator to maintain and improve the systems that support our students and educators globally.
About the Role
You will be responsible for administering our Moodle LMS , managing Google Workspace platforms , and contributing to the operation of our Student Information System (SIS) . You’ll work closely with our educators and operations team to ensure seamless, secure, and reliable digital experiences.
Responsibilities
- Administer and maintain Moodle LMS (course setup, roles, plugins, updates)
- Manage and support Google Workspace (Gmail, Drive, Calendar, Classroom, etc.)
- Participate in Student Information System (SIS) operations and data integrity
- Provide timely remote technical support for staff and students
- Monitor platform security , manage access rights, and perform regular backups
- Collaborate with teams to improve technology integrations and workflows
- Coordinate with external vendors and service providers
Qualifications
- Proven experience administering Moodle LMS
- Proficiency with Google Workspace management and provisioning
- Experience with Student Information Systems (preferred)
- Prior work in online education environments (preferred)
- Strong written and verbal English communication skills
- Familiarity with Airtable ; experience with Fillout is a plus
- Ability to adapt quickly, learn new tools, and stay curious
What We’re Looking For
- A detail-oriented problem solver with strong organizational skills
- A fast learner with curiosity for new systems and process improvements
- A team player who communicates clearly in remote, asynchronous settings
- Someone who can proactively maintain, secure, and improve OIHS’s digital infrastructure
Why Join OIHS
Global Reach – Support a worldwide community of students and educators
Innovation – Work at the intersection of education + technology
Collaboration – Join a growing, mission-driven, supportive team
Flexibility – Remote-first, hybrid opportunities in Toronto
How to Apply
Apply directly via LinkedIn Easy Apply .
Resumes and cover letters are welcome but not required .
This advertiser has chosen not to accept applicants from your region.
9