9 IT Professionals jobs in Waterloo

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Bilingual POS Technical Support

Full-Time, Permanent

Fully Remote: Candidates can be located anywhere in Ontario or Quebec.

Hybrid Option: For those living near Toronto HQ, on-site presence is required just once every two weeks.

Salary: Up to $48,000

Schedule: Rotating shifts Monday–Sunday

• 8:00 AM–6:00 PM
• 11:00 AM–8:00 PM
• 1:30 PM–10:30 PM

Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

• Company-paid health, dental, and vision benefits (after 6 months)
• Employee discounts
• Casual dress code
• Comprehensive training and onboarding
• Supportive, family-oriented work atmosphere
• Tuition reimbursement opportunities
• Tremendous career advancement potential

Job Summary

As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.

Key Responsibilities

• Communicate with stores experiencing technical issues, document details, and determine solutions
• Research and implement solutions using user guides, technical manuals, and knowledge base resources
• Provide training and advice to store staff to prevent future issues
• Place service calls for malfunctioning register equipment
• Collaborate with third-party vendors to resolve hardware issues
• Ensure all calls and resolutions are accurately logged and followed up

Qualifications

• Bilingual: Fluent in English & French (spoken and written)
• Familiarity with PC hardware and software troubleshooting
• High school diploma (post-secondary education an asset)
• 1–2 years of experience in customer service and/or technical support
• Ability to work a flexible schedule, including evenings, weekends, and holidays when needed
• Strong communication, problem-solving, and customer service skills

Bilingual POS Technical Support

Full-Time, Permanent

Fully Remote: Candidates can be located anywhere in Ontario or Quebec.

Hybrid Option: For those living near Toronto HQ, on-site presence is required just once every two weeks.

Salary: Up to $48,000

Schedule: Rotating shifts Monday–Sunday

• 8:00 AM–6:00 PM
• 11:00 AM–8:00 PM
• 1:30 PM–10:30 PM

Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

• Company-paid health, dental, and vision benefits (after 6 months)
• Employee discounts
• Casual dress code
• Comprehensive training and onboarding
• Supportive, family-oriented work atmosphere
• Tuition reimbursement opportunities
• Tremendous career advancement potential

Job Summary

As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.

Key Responsibilities

• Communicate with stores experiencing technical issues, document details, and determine solutions
• Research and implement solutions using user guides, technical manuals, and knowledge base resources
• Provide training and advice to store staff to prevent future issues
• Place service calls for malfunctioning register equipment
• Collaborate with third-party vendors to resolve hardware issues
• Ensure all calls and resolutions are accurately logged and followed up

Qualifications

• Bilingual: Fluent in English & French (spoken and written)
• Familiarity with PC hardware and software troubleshooting
• High school diploma (post-secondary education an asset)
• 1–2 years of experience in customer service and/or technical support
• Ability to work a flexible schedule, including evenings, weekends, and holidays when needed
• Strong communication, problem-solving, and customer service skills

All Together, Extraordinary

We bring together the best minds in communications technology to unify the telecom industry driving simplicity, scalability and efficiency.

This is more than a job—it’s a chance to revolutionize the future of global connectivity. Together, we make the extraordinary happen.

Founded by world leaders in communications technology, Aduna unites and opens mobile networks worldwide to the wider developer community, fueling innovation which gives rise to a new programable connectivity ecosystem.

We are a start-up of scale. This will never be business-as-usual. We run in an agile environment, iterating, and improving not just what we do, but how we do it. We foster a culture of trust, innovation, and simplicity .

The breakthroughs we make here impact people, businesses, and societies worldwide.

Ready to create what’s next?

We are looking for a skilled professional to join our system integration and customer support team, focusing on integrating Aduna’s platform and APIs with telecom suppliers and customer systems such as Communications Platform as a Service (CPaaS), Independent Software Vendors (ISV), and Hyperscale Cloud Providers (HCP) ensuring operational stability, reliability and high availability of the platform services. In this role, you'll engage directly with customers to address technological challenges and deliver timely solutions.

Key Responsibilities:

• Integrate : Connect the Aduna platform to global suppliers (telecom operators) with customers (cloud communication providers).
• Solve: Troubleshoot issues during integration and operation phases.
• Test: Design, write, and execute end-to-end tests to validate the integration.
• Deploy: Deploy and configure the platform services hosted in cloud environments.
• Maintain: Patch, upgrade, plan the capacity, and manage incidents.
• Manage: Build healthy working relationships with suppliers and customers.
• Lead: Drive technical discussions to maximize integration success and issue resolution.
• Observe: Proactively measure and monitor system health and performance.
• Document: Create and improve integration processes, operational runbooks, and troubleshooting guides.
• Standardize: Ensure compliance with internal standards, best practices, and regulatory requirements.
• Support: Serve in an on-call rotation for customer support, troubleshooting, and emergency incident management (approximately once every 4 weeks).

Experience, Knowledge, and Skills Required:

• 3+ years of experience in system integration and support of application involving cloud infrastructure (Azure/AWS/GCP), Kubernetes, Terraform and Helm.
• Strong background in API integration and testing.
• Experience in configuration management.
• Advanced skills in automation and scripting (phyton, shell, etc).
• Proficiency on commands in kubernetes, helm and fluxcd for monitoring and troubleshooting the GitOps workflows
• Security aware mindset- experience of handling PII and sensitive assets
• Solid expertise in deploying and troubleshooting cloud-native applications.
• Excellent problem-solving skills and a team-oriented mindset.
• Familiarity with monitoring/logging tools such as Grafana, ELK, Thanos
• Knowledge of incident management, ITIL or SRE principles.
• Proven experience interfacing with customers and managing relationships effectively.
• Exceptional written and oral English communication skills.
• Nice to have: SRE experience, Portuguese native language is an asset.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.

All Together, Extraordinary

Nous réunissons les meilleurs talents en technologies de communication pour unifier l’industrie des télécoms en favorisant la simplicité, la scalabilité et l’efficacité.

Ceci est plus qu’un emploi : c’est une occasion de révolutionner l’avenir de la connectivité mondiale. Ensemble, nous rendons l’extraordinaire possible.

Fondée par des leaders mondiaux en technologies de communication, Aduna unit et ouvre les réseaux mobiles du monde entier à la communauté des développeurs, stimulant l’innovation et donnant naissance à un nouvel écosystème de connectivité programmable.

Nous sommes une start-up en phase de croissance. Rien ici n’est « business as usual ». Nous évoluons dans un environnement agile, en itérant et en améliorant non seulement ce que nous faisons, mais aussi la manière dont nous le faisons. Nous cultivons une culture de confiance, d’innovation et de simplicité.

Les percées que nous réalisons ici ont un impact sur les personnes, les entreprises et les sociétés à travers le monde.

Prêt(e) à créer ce qui vient ensuite ?

Nous recherchons un professionnel qualifié pour rejoindre notre équipe d’intégration système et de support client, avec pour mission d’intégrer la plateforme et les API d’Aduna avec des fournisseurs de télécommunications et des systèmes clients tels que les plateformes de communication en tant que service (CPaaS), les éditeurs de logiciels indépendants (ISV) et les hyperscalers cloud (HCP). L’objectif est d’assurer la stabilité opérationnelle, la fiabilité et la haute disponibilité des services de la plateforme. Dans ce rôle, vous interagirez directement avec les clients pour relever leurs défis technologiques et leur fournir des solutions rapides et efficaces.

Responsabilités clés

• Intégrer : Connecter la plateforme Aduna aux fournisseurs mondiaux (opérateurs télécoms) et aux clients (fournisseurs de communication cloud).
• Résoudre : Dépanner les problèmes durant les phases d’intégration et d’exploitation.
• Tester: Concevoir, rédiger et exécuter des tests de bout en bout pour valider l’intégration.
• Déployer : Déployer et configurer les services de la plateforme hébergés dans des environnements cloud.
• Maintenir : Appliquer des correctifs, mettre à jour, planifier la capacité et gérer les incidents.
• Gérer : Développer des relations de travail solides avec les fournisseurs et les clients.
• Diriger : Animer les discussions techniques pour maximiser le succès de l’intégration et la résolution des problèmes.
• Observer: Mesurer et surveiller de manière proactive la santé et la performance du système.
• Documenter: Créer et améliorer les processus d’intégration, les manuels opérationnels et les guides de dépannage.
• Standardiser : Garantir la conformité avec les normes internes, les bonnes pratiques et les exigences réglementaires.
• Supporter: Participer à une rotation de support client, de dépannage et de gestion d’incidents critiques (environ une fois toutes les 4 semaines).

Expérience, connaissances et compétences requises

• 3+ années d’expérience en intégration de systèmes et support d’applications impliquant des infrastructures cloud (Azure/AWS/GCP), Kubernetes, Terraform et Helm.
• Solide expérience en intégration et tests d’API.
• Expérience en gestion de configuration.
• Compétences avancées en automatisation et en scripting (Python, Shell, etc.).
• Maîtrise des commandes Kubernetes, Helm et FluxCD pour la surveillance et le dépannage des workflows GitOps.
• Sensibilité à la sécurité : expérience dans la gestion de données personnelles (PII) et d’actifs sensibles.
• Expertise confirmée dans le déploiement et le dépannage d’applications cloud-natives.
• Excellentes compétences en résolution de problèmes et esprit d’équipe.
• Familiarité avec des outils de monitoring/logging tels que Grafana, ELK, Thanos.
• Connaissance en gestion des incidents, principes ITIL ou SRE.
• Expérience démontrée dans les interactions clients et la gestion efficace des relations.
• Compétences exceptionnelles en communication écrite et orale en anglais.
• Atouts : Expérience SRE, langue maternelle portugaise est un plus.

Aduna s’engage à favoriser un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes origines, de toutes personnes passionnées par l’innovation et motivées à faire avancer la prochaine vague de transformation dans les télécommunications.

All Together, Extraordinary

We bring together the best minds in communications technology to unify the telecom industry driving simplicity, scalability and efficiency.

This is more than a job—it’s a chance to revolutionize the future of global connectivity. Together, we make the extraordinary happen.

Founded by world leaders in communications technology, Aduna unites and opens mobile networks worldwide to the wider developer community, fueling innovation which gives rise to a new programable connectivity ecosystem.

We are a start-up of scale. This will never be business-as-usual. We run in an agile environment, iterating, and improving not just what we do, but how we do it. We foster a culture of trust, innovation, and simplicity .

The breakthroughs we make here impact people, businesses, and societies worldwide.

Ready to create what’s next?

We are looking for a skilled professional to join our system integration and customer support team, focusing on integrating Aduna’s platform and APIs with telecom suppliers and customer systems such as Communications Platform as a Service (CPaaS), Independent Software Vendors (ISV), and Hyperscale Cloud Providers (HCP) ensuring operational stability, reliability and high availability of the platform services. In this role, you'll engage directly with customers to address technological challenges and deliver timely solutions.

Key Responsibilities:

• Integrate : Connect the Aduna platform to global suppliers (telecom operators) with customers (cloud communication providers).
• Solve: Troubleshoot issues during integration and operation phases.
• Test: Design, write, and execute end-to-end tests to validate the integration.
• Deploy: Deploy and configure the platform services hosted in cloud environments.
• Maintain: Patch, upgrade, plan the capacity, and manage incidents.
• Manage: Build healthy working relationships with suppliers and customers.
• Lead: Drive technical discussions to maximize integration success and issue resolution.
• Observe: Proactively measure and monitor system health and performance.
• Document: Create and improve integration processes, operational runbooks, and troubleshooting guides.
• Standardize: Ensure compliance with internal standards, best practices, and regulatory requirements.
• Support: Serve in an on-call rotation for customer support, troubleshooting, and emergency incident management (approximately once every 4 weeks).

Experience, Knowledge, and Skills Required:

• 3+ years of experience in system integration and support of application involving cloud infrastructure (Azure/AWS/GCP), Kubernetes, Terraform and Helm.
• Strong background in API integration and testing.
• Experience in configuration management.
• Advanced skills in automation and scripting (phyton, shell, etc).
• Proficiency on commands in kubernetes, helm and fluxcd for monitoring and troubleshooting the GitOps workflows
• Security aware mindset- experience of handling PII and sensitive assets
• Solid expertise in deploying and troubleshooting cloud-native applications.
• Excellent problem-solving skills and a team-oriented mindset.
• Familiarity with monitoring/logging tools such as Grafana, ELK, Thanos
• Knowledge of incident management, ITIL or SRE principles.
• Proven experience interfacing with customers and managing relationships effectively.
• Exceptional written and oral English communication skills.
• Nice to have: SRE experience, Portuguese native language is an asset.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.

All Together, Extraordinary

Nous réunissons les meilleurs talents en technologies de communication pour unifier l’industrie des télécoms en favorisant la simplicité, la scalabilité et l’efficacité.

Ceci est plus qu’un emploi : c’est une occasion de révolutionner l’avenir de la connectivité mondiale. Ensemble, nous rendons l’extraordinaire possible.

Fondée par des leaders mondiaux en technologies de communication, Aduna unit et ouvre les réseaux mobiles du monde entier à la communauté des développeurs, stimulant l’innovation et donnant naissance à un nouvel écosystème de connectivité programmable.

Nous sommes une start-up en phase de croissance. Rien ici n’est « business as usual ». Nous évoluons dans un environnement agile, en itérant et en améliorant non seulement ce que nous faisons, mais aussi la manière dont nous le faisons. Nous cultivons une culture de confiance, d’innovation et de simplicité.

Les percées que nous réalisons ici ont un impact sur les personnes, les entreprises et les sociétés à travers le monde.

Prêt(e) à créer ce qui vient ensuite ?

Nous recherchons un professionnel qualifié pour rejoindre notre équipe d’intégration système et de support client, avec pour mission d’intégrer la plateforme et les API d’Aduna avec des fournisseurs de télécommunications et des systèmes clients tels que les plateformes de communication en tant que service (CPaaS), les éditeurs de logiciels indépendants (ISV) et les hyperscalers cloud (HCP). L’objectif est d’assurer la stabilité opérationnelle, la fiabilité et la haute disponibilité des services de la plateforme. Dans ce rôle, vous interagirez directement avec les clients pour relever leurs défis technologiques et leur fournir des solutions rapides et efficaces.

Responsabilités clés

• Intégrer : Connecter la plateforme Aduna aux fournisseurs mondiaux (opérateurs télécoms) et aux clients (fournisseurs de communication cloud).
• Résoudre : Dépanner les problèmes durant les phases d’intégration et d’exploitation.
• Tester: Concevoir, rédiger et exécuter des tests de bout en bout pour valider l’intégration.
• Déployer : Déployer et configurer les services de la plateforme hébergés dans des environnements cloud.
• Maintenir : Appliquer des correctifs, mettre à jour, planifier la capacité et gérer les incidents.
• Gérer : Développer des relations de travail solides avec les fournisseurs et les clients.
• Diriger : Animer les discussions techniques pour maximiser le succès de l’intégration et la résolution des problèmes.
• Observer: Mesurer et surveiller de manière proactive la santé et la performance du système.
• Documenter: Créer et améliorer les processus d’intégration, les manuels opérationnels et les guides de dépannage.
• Standardiser : Garantir la conformité avec les normes internes, les bonnes pratiques et les exigences réglementaires.
• Supporter: Participer à une rotation de support client, de dépannage et de gestion d’incidents critiques (environ une fois toutes les 4 semaines).

Expérience, connaissances et compétences requises

• 3+ années d’expérience en intégration de systèmes et support d’applications impliquant des infrastructures cloud (Azure/AWS/GCP), Kubernetes, Terraform et Helm.
• Solide expérience en intégration et tests d’API.
• Expérience en gestion de configuration.
• Compétences avancées en automatisation et en scripting (Python, Shell, etc.).
• Maîtrise des commandes Kubernetes, Helm et FluxCD pour la surveillance et le dépannage des workflows GitOps.
• Sensibilité à la sécurité : expérience dans la gestion de données personnelles (PII) et d’actifs sensibles.
• Expertise confirmée dans le déploiement et le dépannage d’applications cloud-natives.
• Excellentes compétences en résolution de problèmes et esprit d’équipe.
• Familiarité avec des outils de monitoring/logging tels que Grafana, ELK, Thanos.
• Connaissance en gestion des incidents, principes ITIL ou SRE.
• Expérience démontrée dans les interactions clients et la gestion efficace des relations.
• Compétences exceptionnelles en communication écrite et orale en anglais.
• Atouts : Expérience SRE, langue maternelle portugaise est un plus.

Aduna s’engage à favoriser un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes origines, de toutes personnes passionnées par l’innovation et motivées à faire avancer la prochaine vague de transformation dans les télécommunications.

Job Description

Salary:

Senstar is seeking a Technical Support Specialist (Temporary Full-time - 12 (twelve) months) to join our dedicated support team in our Waterloo office. In this role, you will support a wide range of integrated technologies which includes video management systems (VMS), video analytics, access control, and perimeter intrusion detection system which are used by customers in critical applications across more than 100 countries.

You will collaborate with colleagues and customers to troubleshoot and resolve technical issues across diverse environments, from small deployments to large-scale enterprise systems. Support may also involve setting up internal test environments, assisting with installations, and, on some occasions, provide on-site or after-hours support.

This role is well-suited to a motivated professional who enjoys problem-solving, teamwork, and continuous learning in a hybrid work environment.

Key Responsibilities

Create and manage technical support cases submitted via phone, email, or web portal

Diagnose, troubleshoot, and resolve technical issues across Senstars product portfolio (VMS, video analytics, access control, intrusion detection)

Accurately document all support interactions and troubleshooting steps in the case management system

Ensure timely follow-up and resolution of cases within defined Service Level Agreements (SLAs)

Collaborate with team members to solve complex or cross-functional issues

Escalate unresolved cases to senior support or development teams with clear documentation

Reproduce, document, and submit software defects as needed

Record and relay customer feature requests or product feedback to product teams

Contribute to internal knowledge base articles and documentation

Stay current with industry technologies, product updates, and support best practices

After-hours or on-call support may be required on occasions

On a rare occasion, on-site customer assistance may also be required

What You Bring.

Excellent analytical, troubleshooting, and diagnostic abilities

Strong customer focus and communication skills (verbal and written)

Solid understanding of networking protocols and infrastructure

Proficiency in Microsoft Windows OS (Windows 10/11, Server 2019/2022/2025)

Intermediate experience with Microsoft SQL Server (2019/2022)

Highly self-motivated with strong organizational and multitasking skills

College diploma or degree in Computer Science (or related field), or equivalent experience

Minimum 3 (three) years in a technical support role (Tier 1 or Tier 2), including:

• Supporting and troubleshooting computer hardware and software
• Supporting Microsoft Windows Server (2019/2022/2025) environments (min. 2 years)
• Supporting users on Microsoft Windows 10/11 (min. 2 years)

Additional Assets

Experience with Video Management Systems (VMS), video analytics, CCTV, access control, or

perimeter intrusion devices (PIDs)

Knowledge of Wireshark or similar network analysis tools

Familiarity with virtualization platforms (VMware, Hyper-V, VirtualBox)

Scripting (PowerShell, batch, etc.)

Exposure to Windows Server Clustering or SQL Always On

Certifications such as CCNA/CCNP, Network+, MCSE, or equivalent

What Senstar Offers.

• Extensive training and development
• Hybrid working environment
• Competitive compensation program
• Deep industry roots, with more than 40 years of experience and expertise
• An opportunity to work with a globally dispersed and supportive team of professionals who take pride in sharing technical knowledge and brainstorming solutions
• A continuous improvement mindset with innovation as the cornerstone. Product and process development, engineering and enhancements continually evolve to keep up with industry needs and demands

At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe, an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process please let us know.

Shape the Future of Global Education.

Ontario International High School (OIHS) is a licensed, fully online high school based in Toronto, Canada, serving students worldwide. We deliver the Ontario Secondary School Diploma (OSSD) through a hybrid learning model that blends individualized instruction, peer learning, and advanced education technologies.

As a digital-first institution , our reliability and security depend on the strength of our technical infrastructure. We’re seeking an IT Administrator to maintain and improve the systems that support our students and educators globally.

About the Role

You will be responsible for administering our Moodle LMS , managing Google Workspace platforms , and contributing to the operation of our Student Information System (SIS) . You’ll work closely with our educators and operations team to ensure seamless, secure, and reliable digital experiences.

Responsibilities

• Administer and maintain Moodle LMS (course setup, roles, plugins, updates)
• Manage and support Google Workspace (Gmail, Drive, Calendar, Classroom, etc.)
• Participate in Student Information System (SIS) operations and data integrity
• Provide timely remote technical support for staff and students
• Monitor platform security , manage access rights, and perform regular backups
• Collaborate with teams to improve technology integrations and workflows
• Coordinate with external vendors and service providers

Qualifications

• Proven experience administering Moodle LMS
• Proficiency with Google Workspace management and provisioning
• Experience with Student Information Systems (preferred)
• Prior work in online education environments (preferred)
• Strong written and verbal English communication skills
• Familiarity with Airtable ; experience with Fillout is a plus
• Ability to adapt quickly, learn new tools, and stay curious

What We’re Looking For

• A detail-oriented problem solver with strong organizational skills
• A fast learner with curiosity for new systems and process improvements
• A team player who communicates clearly in remote, asynchronous settings
• Someone who can proactively maintain, secure, and improve OIHS’s digital infrastructure

Why Join OIHS

Global Reach – Support a worldwide community of students and educators

Innovation – Work at the intersection of education + technology

Collaboration – Join a growing, mission-driven, supportive team

Flexibility – Remote-first, hybrid opportunities in Toronto

How to Apply

Apply directly via LinkedIn Easy Apply .

Resumes and cover letters are welcome but not required .

Shape the Future of Global Education.

Ontario International High School (OIHS) is a licensed, fully online high school based in Toronto, Canada, serving students worldwide. We deliver the Ontario Secondary School Diploma (OSSD) through a hybrid learning model that blends individualized instruction, peer learning, and advanced education technologies.

As a digital-first institution , our reliability and security depend on the strength of our technical infrastructure. We’re seeking an IT Administrator to maintain and improve the systems that support our students and educators globally.

About the Role

You will be responsible for administering our Moodle LMS , managing Google Workspace platforms , and contributing to the operation of our Student Information System (SIS) . You’ll work closely with our educators and operations team to ensure seamless, secure, and reliable digital experiences.

Responsibilities

• Administer and maintain Moodle LMS (course setup, roles, plugins, updates)
• Manage and support Google Workspace (Gmail, Drive, Calendar, Classroom, etc.)
• Participate in Student Information System (SIS) operations and data integrity
• Provide timely remote technical support for staff and students
• Monitor platform security , manage access rights, and perform regular backups
• Collaborate with teams to improve technology integrations and workflows
• Coordinate with external vendors and service providers

Qualifications

• Proven experience administering Moodle LMS
• Proficiency with Google Workspace management and provisioning
• Experience with Student Information Systems (preferred)
• Prior work in online education environments (preferred)
• Strong written and verbal English communication skills
• Familiarity with Airtable ; experience with Fillout is a plus
• Ability to adapt quickly, learn new tools, and stay curious

What We’re Looking For

• A detail-oriented problem solver with strong organizational skills
• A fast learner with curiosity for new systems and process improvements
• A team player who communicates clearly in remote, asynchronous settings
• Someone who can proactively maintain, secure, and improve OIHS’s digital infrastructure

Why Join OIHS

Global Reach – Support a worldwide community of students and educators

Innovation – Work at the intersection of education + technology

Collaboration – Join a growing, mission-driven, supportive team

Flexibility – Remote-first, hybrid opportunities in Toronto

How to Apply

Apply directly via LinkedIn Easy Apply .

Resumes and cover letters are welcome but not required .