22 IT Service Management jobs in Canada

Job Description

Salary:

About Corporate Networks

For over 40 years, Corporate Networks has delivered comprehensive IT solutions to K12, public, SMB, and enterprise sectors from our headquarters in Fort McMurray. We believe in building true partnerships with our clients, grounded in trust, value, and a deep understanding of their business needs. Through our Stratos Managed Services and Surric Cloud platforms, we deliver dependable, purpose-driven technology solutions that support long-term growth and success. Our culture is defined by our core values and our purposeadding meaningful value to the lives of our clients and our team.

General Description and Primary Role:

We are seeking a highly driven and results-oriented Service Delivery Manager who thrives in an evolving environment and is passionate about creating operational efficiencies, delivering exceptional client experiences, and leading high-performing teams. This role is responsible for managing the day-to-day activities of the technical service delivery team.

This leadership role is ideal for someone who excels at juggling multiple priorities, streamlining service delivery, and inspiring teams through coaching and mentorship. Youll oversee day-to-day service operations and project execution, ensuring excellence in both internal performance and external client satisfaction. You will build systems, driving accountability, and creating a culture of results, ownership, and continuous improvement. This role is responsible for creating and managing efficient service / project delivery structure and processes to maintain, team morale, customer satisfaction and the financial targets required for company growth.

Responsibilities by Function

Leadership

• Ensuring the entire support team is living our purpose and core values

• Provide leadership to the technical group for day-to-day service and project delivery

• Improve upon the Corporate Networks Way - systems, structures and best practices for highest OML

• Actively coach employees, fostering professional growth through structured development plans

• Maintain high employee morale and performance

• Attract, retain, and grow top talent through recruitment and employee engagement strategies

• Deliver on Best-In-Class (BIC)
  financial targets

Service Delivery and Project Management

• Ensure consistent execution of the Corporate Networks Way

• Act as the champion for client satisfaction and service excellence

• Proactively manage support team workload and daily scheduling for optimal efficiency based on urgency and deadlines

• Proactively manage project workloads and timelines to ensure deadlines are met

• Ensure proactive management of clients technology infrastructure

• Daily quality assurance, audit of efficiency, and billing approval of work performed

• Upkeep and management of documentation and processes
• Establish escalation process and communicate service-related issues internally and externally

• Provide meaningful reports on service performance, team KPIs, and client health to senior management

• Monitor and meet targets for service efficiency, profitability, and client satisfaction

• Onboarding of new technicians and ensure efficient integration and success

Key Attributes:

• A people-first leadership style that balances compassion with results

• Strong organizational and decision-making skills, with the ability to prioritize effectively

• A proactive mindset with a focus on accountability, and continuous improvement

• Excellent communication and interpersonal abilities

• Comfortable working in an evolving environment where priorities shift

• Understanding of basic business finance and the operational levers that drive performance

• A passion for client service and creating a seamless support experience

Education and Experience Requirements:

• A Bachelors Degree in business / IT or related field

• 5-7 years management experience, preferably in an MSP and Service Delivery Environment.

• Proven track record of coaching, mentoring, and managing technical teams.

• Experience in developing strategic goals and plan

• Leadership training certification an asset

• Valid Alberta Drivers License

Compensation and Benefits:

• Competitive salary based on experience and qualifications

• Comprehensive health, dental, and vision benefits

• Performance based incentives

• An empowering, values-driven company culture that invests in its people

Job Description

Salary:

Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?

If you answered yes to the above questions, lets talk!

About us

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities. With office headquarters in Toronto and offices in Sydney, Australia, as well as San Diego, USA, TAO Solutions is in an expansionary mode. We are driven by an entrepreneurial and visionary mindset, which means there is plenty of room for innovation and initiative, and for talented people to shape who we are tomorrow. Further information on our business, products, and services can be found at

We are looking for a Hands-on Service Delivery Manager to join our growing team in Toronto. Why TAO Solutions? Click Here

Number of Positions Open: 1

Your next career move could be with us!

• Reports directly to the Director of Service Delivery
• Serve as the service delivery leader for all applicable accounts using the Asset Backed Commercial Paper (ABCP) capabilities of our SecureHub product
• Working with COO and PMO, execute PMO standards across all applicable active software implementations, primarily SecureHub
• Become a SecureHub application resident expert - for 25-50% of your time, the SDM will directly interact and lead one or more major ongoing or existing implementations. This will include minimal project management activities and some business analysis activities
• Become ingrained in TAOs software development life cycle, including an expert understanding of TAOs SDLC/DevOps Kanban usage and sprint planning process
• For the ABCP service delivery team, lead and execute on the performance management process that measures and evaluates progress against goals and key performance indicators for the organization and each applicable team member
• Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction
• Actively lead and support a positive, proactive, results-oriented working environment that peers and stakeholders regard as innovative and demonstrative of the firms values
• Identifies potential roadblocks and risks to the implementation strategy
• Provides project team direction at key milestones throughout the entirety of each assigned project
• Escalation path for decisions and/or issue resolution not able to be made at the team level
• Ensure that all client SLAs and contractual requirements are met or exceeded
• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Support the sales process and prospect client relationship management activities as required by the Director of Sales and Solution Engineering and the Head of Business Development
• In conjunction with the COO and CTO, assist in the continual audit process and procedure improvement
• Working with the Systems Engineering team, ensure that audit processes and procedures are being followed
• Where applicable, lead additional training sessions and TAO Showcases for existing employees to ensure that the correct audit process is being adhered to
• Assisting HR and COO by tracking current BA employee utilization and assisting in forecasting current and future requirements (and potential growth, which may include new hires) for a minimum of six months
• Assisting with coaching and developing new and existing BA hires

Does this sound like you?

• Minimum two (2) years of direct team management experience
• Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery
• Excellent judgment, strategic thinking, time and stress management, and problem-solving skills
• Sound knowledge of conflict management
• Detail-oriented, with strong organization, prioritization, and decision-making skills
• Proficiency in software like MS Office, Google Workplace, and Project Management Software (MS Project, Smartsheet, Celoxis, GanttPRO, LiquidPlanner, etc).
• Understanding of Microsoft operating systems and server technologies
• Experience with MS-SQL Server and/or database structures and principles
• A strong understanding of Reporting Services will be an asset
• Clear understanding and agile, Kanban, and full software development life cycle
• Solid understanding of Project Management Principles
• Minimum five (5) years experience in software development projects, business analysis, and/or application support with exposure to large-scale enterprise support implementation required
• Solid background in asset-backed structured finance, securitization, and accounting principles is desired
• Exceptional interpersonal and client-handling skills with the ability to present to and train groups of people in a clear and concise manner are essential
• Bachelors Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred
• CFA designation and/or PMP certification is an asset
• Autonomous self-starter with a preference for a collaborative, agile work environment

What you can expect from us

At TAO Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. Were passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone. Please let us know if you require accommodation during the recruitment and selection process.

Whats in it for you?

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the reasons we attract the best people:

• Competitive compensation package, including TAO's bonus program
• A hybrid work model
• A collaborative organization that exemplifies autonomy, creativity, and is receptive to new technology adoption and software advancement
• Robust benefits package that includes and is not limited to vision, medical and dental
• Profit-Sharing Program
• Proponent of ongoing training and professional development

Job Description

Salary:

For over 30 years, Remsoft has been a global leader in intelligent planning. Combining optimization, analytics, geospatial intelligence, and AI we deliver supply chain and sustainability solutions for the forestry sector and asset-intensive industries. Our technology helps organizations optimize decisions, increase efficiency, and drive sustainable growth in a changing world.

As a Service Delivery Lead, you will act as a key liaison between our internal team and external clients, ensuring the successful achievement of program goals. You will utilize Xtivity's, A Remsoft Company, products and services to provide coaching, facilitation, training, and performance tracking. Additionally, you will support the implementation of Xtivity's MRO Inventory Optimization solution, focusing on client site training, onboarding, and ongoing engagement.

We are looking for a client-focused professional with strong analytical and communication skills. This ideal candidate excels in delivering training, facilitating workshops, and supporting project deliverables. You thrive in a collaborative environment, are driven by continuous learning and improvement, and you are open to occasional travel, including internationally.

What you'll do

Responsibilities

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver client-specific workshops, presentations, and ad hoc sessions.
• Provide client-facing technical training for new users of Remsoft's solutions.
• Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
• Document and communicate client-specific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.
  

What you'll need

Qualifications:

• Language: English (French proficiency is a plus).
• Software: Extensive experience using Excel, SQL, Power BI, and ERP systems (SAP, Oracle, Maximo, etc.).
• Years of Experience: 5-10 years in an asset-intensive company or industrial supply organization, ideally in inventory management, supply chain management, or maintenance.
  
  

Assets:

• Post-secondary education in Business, Industrial Engineering, or a related field.
• APICS or similar supply chain accreditation.
• Strong analytical and problem-solving skills.
• Ability to build strong, long-term relationships with clients.
• Experience working within cross-functional teams.
• Intellectual curiosity and a drive for continuous learning.
  
  

Location:

We are committed to finding the best candidate and are flexible regarding location. While Remsoft has headquarters in Fredericton, New Brunswick, and Ottawa, Ontario, we are open to a range of working arrangements for this role. Candidates can work fully remotely, in a hybrid setup, or from our office.

If this role aligns with your values and goals, but you don't meet every requirement, please still apply. Your fit in our team is as important as your technical skills and experience.

A little about us

Remsoft is trusted by hundreds of industry leaders across more than 15 countries to solve their most complex planning and supply chain challenges.

Our software integrates advanced analytics, AI, and geospatial intelligence to support strategic foresight and operational agility-enabling clients to optimize performance and plan sustainably.

Whether managing millions of acres of forest land or improving asset reliability across global supply chains, we help organizations increase efficiency, improve transparency, and deliver long-term value.

Rooted in a mission of empowerment through intelligence, we provide the insights and tools needed to build a more resilient, high-value supply chain. With Remsoft, organizations can plan with precision, act with confidence, and adapt to change.

Work with us!

• Culture The Remsoft culture promotes a healthy work-life balance. We welcome diversity, support flexibility, and care about individual well-being.
• Commitment Remsoft is passionate about making a difference locally and globally. We are committed to social and environmental sustainability.
• Collaboration At Remsoft, we foster a collaborative environment where everyone's contributions are valued. Company goals are visible and tracked, and milestones are celebrated.
  
• Healthy Environment Employees benefit from paid volunteer and personal days, flexible work hours, and the option to work from home part-time.

Job Description

Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate in Mississauga, On ? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment — Work in our newly built, state-of-the-art production centre located in Mississauga.
• Perks — Enjoy free snacks, beverages and access to the employee amenities in our new facility.

About the Role:

Clutch is looking for a Customer Service Delivery Advocate t o be the face of our company! Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You'll Do

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis!
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across Southern Ontario.
• A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You'll also be a team player by assisting other team members with various tasks as necessary.

H ere's what you have:

• Education: High school diploma or equivalent.
• License: Minimum of a G Driver's License (valid in Ontario).
• Driving Record: Clean driver's abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week , with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule.
• Flexibility: Must be flexible to work between our Mississauga and Etobicoke locations

It'd be great if you have:

• Valid OMVIC License: Don't have one yet? No problem! We'll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process
• Fluent in either Mandarin or Cantonese

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL :

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

We’re looking for an IT Service Delivery Analyst to join our growing team. In this role, you’ll be responsible for providing second- and third-level support for business-critical applications and managing the triage process across internal teams and external service providers. You’ll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management.

What will you be doing?

• Take ownership of major incidents by coordinating resolution efforts, ensuring timely and effective communication with stakeholders, and conducting post-incident reviews.
• Issue major incident management notices and collaborate with internal technology teams, external vendors, and cross-functional groups to restore services.
• Review and approve internal change requests; participate in and occasionally host weekly CAB (Change Advisory Board) meetings; report scheduled changes to senior leadership.
• Provide reporting on service breaches and SLAs (Service Level Agreements) to stakeholders and senior leaders.
• Proactively monitor business-critical applications and recommend improvements to IT service delivery processes and procedures.
• Deliver RCA (Root Cause Analysis) and post-mortem reports to business stakeholders.
• Support daily operations across all ITIL (Information Technology Infrastructure Library) processes, including Incident, Major Incident, Change, Problem, and Knowledge Management.
• Drive the implementation of service improvement plans by providing guidance, content, and collaboration with resolution groups and service providers.
• Collaborate with other IT departments to gather requirements for new or modified services.
• Participate in internal and external service review meetings, including those with external service providers.
• Identify, recommend, and contribute to the implementation of service improvements related to ITSM (Information Technology Service Management) operations.

On Call Support:

• The IT Service Management team participates in on-call duties on a rotational basis.
• Responsibilities include attending Major Incident Management bridge calls during severity-level incidents, requesting regular updates from technical teams involved, and communicating those updates to business stakeholders.
• The on-call team member is responsible for managing and driving the severity incident through to resolution, under the guidance of the Major Incident Management team.

What experience do you have?

• University degree in Engineering, Computer Science, Information Technology, or equivalent preferred.
• 2+ years of experience working on an IT service desk.
• 3–5+ years of experience in an IT Service Management role.
• Proven ability to lead, make decisions, and solve problems effectively.
• Strong ability to prioritize and execute tasks in high-pressure environments.
• Skilled in communicating critical issue status clearly and effectively, both verbally and in writing, to leadership.
• Demonstrates flexibility and agility in transitioning between roles within the team.
• Capable of writing business documentation in a clear and concise manner.
• Solid understanding of Incident, Service Request, Problem, and Change Management processes.
• Experience populating the Configuration Management Database (CMDB) with a focus on compliance, correctness, and completeness is considered an asset.
• Familiarity with maintaining Configuration Item (CI) naming conventions and identification standards for object types, environments, and processes is also considered an asset.
• Experience managing and implementing service improvement projects or plans is desirable.
• Advanced knowledge of the Microsoft 365 suite of applications.
• Experience using IT Service Management tools such as Freshservice, ServiceNow, or Remedy is a plus.
• ITIL v3/v4 Foundation certification preferred.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

SERVICE DELIVERY MANAGER – TORONTO & GTA

Are you passionate about safety & security while seeking opportunities in management?

A.S.P. Incorporated has provided security and customer service solutions for 25 years to Canadian clients. We employ more than 1,250 employees and are a subsidiary of ICTS Europe, which is operates in 28 countries and employs more than 18,000 professionals worldwide. A.S.P itself provides services to a wide range of clients such as Commercial, Industrial, Residential, Corporate, as well as Aviation with some of the largest airports in Canada. Specialties include guarding, customer service, K9 detection, and more.

In this key role, you'll manage a portfolio of residential and commercial security contracts, ensuring adherence to all contractual, company, and legislative requirements. This position requires a strategic, ethical, and experienced leader focused on operational excellence, industry best practices, and accountability.

What you will do:

• Provide oversight, coaching, support, and leadership to frontline security guards and supervisors.
• Assist and have accountability for a portfolio of clients and their associated work sites.
• Promote excellence and professionalism within the ASP team.
• Develop, measure, and evaluate KPIs to ensure the quality of service being delivered.
• Monitor and adjust service delivery to correct and/or improve performance of accounts.
• Conduct site visits, and conduct knowledge checks with employees to ensure understanding of client and site requirements.
• Enforce the attendance management program and the casual policy.
• Ensure that staff follow provided directions as well as instructions, policies, and procedures as outlined in site post orders.
• Act with integrity, professionalism, and dedication to excellence, proactivity, and safety.
• Assist with account mobilizations and demobilizations as required.
• Develop and maintain schedules to ensure the full provision of qualified and trained personnel to perform the required services.
• Plan, coordinate, and monitor all day-to-day activities related to contractual needs and service delivery, including training.
• Respond to, investigate, and resolve all operational issues, and escalate as required.
• Ensure SOPs and post orders are accurate, sufficient, reviewed/updated annually, and understood by all staff.
• Assist with the development and maintenance of processes and procedures.
• Collaborate cross-departmentally with colleagues on various projects.
• Ensure compliance with occupational health & safety legislation and ASP’s Health and Safety Program.
• Confirm compliance with the Quality System in alignment with the ISO 9001 QPM and QSP manuals.
• Participate in HR and administrative functions such as recruitment, discipline, training, skills development, and documentation.
• Regularly perform site visits for quality assurance, investigative, and relationship-building purposes.
• Conduct employee engagement efforts such as thank you letters, social media shout-outs, gift cards, and celebrations.
• Be responsible for the fiscal and operational performance of the assigned portfolio of security contracts.
• Utilize computers, phones, Microsoft Office Suite, and software/programs such as TrackTik, ExpensePoint, and GeoTab.
• Oversee a fleet of mobile patrol vehicles, inclusive of their tracking, maintenance, and supplying.
• Have on-call availability should a site crisis occur after hours.

Who you are:

• Demonstrated experience (preferably three years or more) in a management role with a similar size and scope of work.
• Knowledge of the Private Security and Investigative Services Act, the Trespass to Property Act, Use of Force legislation, and other relevant laws, regulations, and guidelines pertaining to working as a security guard in the province of Ontario.
• Able to meet security & criminal record clearance requirements.
• Must possess and maintain a valid Ontario Security License, and a valid G driver’s licence with a clean driver’s abstract.
• Prior experience in providing "off-site" leadership to a complement of security guards and security supervisors.
• A Certified Protection Professional (CPP) or Associate Protection Professional (APP) designation through ASIS is preferred.
• Post-secondary education in a related discipline such as Police Foundations, Security, Investigations, or Business is preferred.
• Proven experience in coaching, leading, and motivating staff, as well as engaging in performance management.
• A self-motivated, creative, and positive individual who is detail-oriented, skilled in business, and is a critical thinker.

Why you should work with A.S.P:

• We care about our team and their personal & professional success.
• We offer competitive salaries and benefits.
• Medical and dental benefits for all full-time and part-time employees*.
• Excellent in-field experience and training to prepare you for continued growth in the security industry.
• A top-of-the-line employee assistance program which offers mental health and wellness support.
• A Diversity, Equity, and Inclusion program that welcomes all employees and abilities.
• Exciting employment opportunities across multiple provinces and divisions.
• A bonus-based employee referral program as well as an education reimbursement program.

A.S.P. Incorporated is committed to supporting a diverse workforce from the various communities in which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, and age to apply.

We hire for PERSONALITY. We train for the job.

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Job Description

Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate in Ottawa, On ? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment
• Perks — Enjoy free snacks, beverages and access to the employee amenities in our new facility.

About the Role:

Clutch is looking for a Customer Service Delivery Advocate t o be the face of our company! Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You'll Do

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis!
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across Ontario.
• A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You'll also be a team player by assisting other team members with various tasks as necessary.

H ere's what you have:

• Education: High school diploma or equivalent.
• License: Minimum of a G Driver's License (valid in Ontario).
• Driving Record: Clean driver's abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week , with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It'd be great if you have:

• Valid OMVIC License: Don't have one yet? No problem! We'll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process
• Fluent in either Mandarin or Cantonese

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL :

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.

Position Overview

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Key Responsibilities

Service Delivery Management

• Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
• Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
• Manage service performance, ensuring minimal downtime and maximum service efficiency.
• Establish and maintain service governance frameworks for effective monitoring and reporting.

Cloud Services

• Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).
• Oversee cloud migration, adoption strategies, and ongoing cloud service management.
• Ensure cost optimisation, scalability, and compliance in cloud operations.

IT Infrastructure & Network Transformation

• Manage data centre operations, server infrastructure, storage systems , and enterprise network architecture.
• Lead network transformation projects (e.g., SD-WAN, network segmentation, modernization initiatives).
• Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.

Digital Workplace Services

• Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management .
• Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.

Cybersecurity Services

• Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
• Collaborate with security teams to meet regulatory requirements and mitigate risks.
• Oversee incident response and disaster recovery plans.

Stakeholder & Client Engagement

• Act as the primary escalation point for service-related issues.
• Build and maintain strong relationships with clients, vendors, and internal teams.
• Provide regular performance reviews, reports, and service improvement plans.

Continuous Improvement & Governance

• Identify service gaps and implement improvement initiatives to enhance delivery quality.
• Ensure compliance with ITIL and industry best practices.
• Develop training plans to upskill service delivery teams.

Qualifications & Experience

Essential:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in IT service delivery, with at least 5 years in a managerial role .
• Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.
• Strong knowledge of ITIL frameworks and service management best practices.
• Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .

Preferred:

• ITIL v4 certification or equivalent.
• PMP, PRINCE2, or Agile project management certification.
• Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).
• Experience working in global or multi-site environments .

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strategic thinking with the ability to balance operational priorities.
• Strong problem-solving and decision-making skills under pressure.
• Financial and budget management skills for IT service delivery.

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