3,762 IT Specialist jobs in Canada

Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Who we are…

Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Technical Support Specialist provides technical support to customers for Modern Campus’ web content management system CMS, CMS, support ticket triage, and first level support for CMS and related modules.

• Maintains technical expertise and knowledge of products and services offered by the company, including CMS and all available modules ‒ proficient in functionality, features, and limitations.
• Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone, email, and live chat.
• Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
• Demonstrates a sense of ownership, urgency, and focuses primarily on the customer
• Thoroughly documents all relevant information for each case in Zendesk.
• Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
• Applies critical thinking and sound judgment in resolving issues.
• Consults relevant documentation to research information and solutions, including Zendesk, JIRA, LMS, Support Center, and internal support documentation.
• Uses XSL, HTML, CSS, JavaScript, and other web programming languages to accomplish tasks.
• Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns.
• Follows established escalation procedures and guidelines as appropriate, working with Modern Campus Support personnel and following directives from those in supervisor positions.

• Bachelor’s Degree in or College Diploma in Computer Science, Information Technology or a similar field
• Minimum +1 year experience working for technology related or higher education organizations or equivalent
• Exposure to web site development "hand coding"
• Exposure with HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages a plus
• Proficient with Windows and comfortable with Macintosh
• Excellent written and verbal communication skills
• Service and teamwork orientation
• Ability to think logically and communicate clearly

• The base salary range* for this full-time position is between $40,000 - $52,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Powered by JazzHR

XVGWpTdKHS

Job Description

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

Recognized annually as AON’s Best Small and Medium Employer since 2016, Solutions 2 GO is made of 500 employees across the Americas who demonstrate our values of Excellence, Innovation, Efficiency and Impact. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business.

At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope:

This position will be responsible for supporting all aspects of desktop & network infrastructure within a growing multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services. This position will assist, work closely, and take day-to-day directions from Senior team members and will report to the IT Team Lead – Operation & Support in Canada.

Duties & Responsibilities:

• Serve as the primary point of contact for local and regional IT technical support, providing bilingual (English & Spanish) assistance as needed.
• Log, track, and manage all incidents, problems, and service requests using the IT Service Desk system.
• Respond promptly to support inquiries via in-person assistance, Microsoft Teams, phone, or remote support tools.
• Escalate high-impact or unresolved issues to the fellow Team members or Team Lead as appropriate.
• Follow up with end users to ensure full resolution of issues and deliver high-quality, customer-focused service.
• Install, configure, update, and maintain desktops, laptops, mobile devices, printers, and peripherals according to company standards.
• Perform routine hardware and software maintenance, including repairs and updates.
• Maintain and update the IT asset inventory; support deployment, recovery, and tracking of IT equipment.
• Assist with user onboarding and offboarding tasks including account creation, password resets, and Active Directory administration.
• Manage user access, permissions, and security configurations to align with company policies.
• Diagnose and resolve hardware, software, and basic infrastructure/network issues to reduce downtime and maintain performance.
• Provide basic to intermediate support for network-related tasks, including security protocols, anti-virus software, workstation applications, and performance monitoring.
• Manage VOIP phone systems and mobile device (cell phone) setups across all locations.
• Document IT processes, configurations, and troubleshooting procedures for internal use and training.
• Ensure adherence to company IT policies, processes, and security protocols; report any concerns or non-compliance.
• Liaise with external vendors for hardware, software, and office technology support.
• Collaborate with fellow IT team members to resolve complex technical issues and contribute to team projects and initiatives.

Skills & Qualifications:

• Bilingual in English and Spanish (preferred)
• 2-3 years of experience in end-user support, including hardware configuration and troubleshooting
• 2-3 years of experience in network support (e.g., wireless, firewalls, switches, routers, structured cabling)
• Experience with IT ticketing systems and incident management
• Proficient in supporting Windows OS, Microsoft Office 365, and Active Directory environments
• Hands-on experience with remote support tools
• Preferred certifications: Microsoft Azure / 365, MCSE, MCP, CompTIA A+, Network+
• Knowledge of virtualization platforms (e.g., VMware, Nutanix) is an asset
• Experience with Microsoft SQL Server and Dynamics GP is a plus
• Strong interpersonal and communication skills; team-oriented with a customer-first mindset
• Excellent problem-solving and troubleshooting skills; able to see issues through to resolution
• Self-motivated with strong task prioritization and time management abilities
• Quick to learn new technologies and systems
• Capable of lifting and transporting IT equipment (computers, servers, peripherals)
• Strong skills in documentation and reporting
• Willingness to provide on-call support outside regular business hours

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification,

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at:

Job Description

Salary: $70,000-$0,000 yearly salary + benefits. (See below for more details)

About us:

Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial optionswere here to change that.
As one of Canadas fastest-growing fintech companies, annually we help 1 million customers explore their financing options with easeonline, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact.
To learn more about our products please visit our website here:

Job Overview:

Spring Financial is seeking a talented and motivated System Administrator to join our dynamic IT department. As a System Administrator, you will play a crucial role in maintaining, upgrading, and optimizing our IT infrastructure, ensuring the reliability, security, and performance of our systems. Your technical expertise and problem-solving skills will contribute to the smooth operation of our online platform and services, enabling millions of Canadians to access financing with ease.

NOTE: This is a full-time, permanent, hybrid position in downtown Vancouver. While hybrid, some weeks may require full in-office attendance based on business needs.

What Youll Be Doing:

• Manage and monitor the company's IT infrastructure, including servers, networks, and hardware components.
• Perform regular system maintenance, software updates, and security patches to ensure optimal performance and security.
• Troubleshoot hardware and software issues, providing timely resolutions to minimize downtime and disruptions.
• Collaborate with cross-functional teams to implement IT projects, upgrades, and enhancements.
• Administer user accounts, permissions, and access controls to ensure data integrity and security.
• Conduct regular backups and implement disaster recovery strategies to safeguard critical data.
• Monitor system performance and proactively identify and address potential bottlenecks or issues.
• Stay current with industry trends and best practices to recommend improvements and innovations.
• Document technical processes, configurations, and procedures for knowledge sharing and training.
• Assist in vendor and hardware research for new purchases or vendor procurement
• Manage our RMM for workstation configurations, maintenance, and security
• Manage and maintain SaaS services, ranging across productivity, collaboration, infrastructure, and security

What You Should Have

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a System Administrator or in a similar IT role.
• Strong proficiency with Server and Desktop Windows, exposure to Linux an asset
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
• Good understanding of networking concepts and processes.
• Experience with system monitoring tools and performance optimization techniques.
• Excellent problem-solving skills with a proactive and detail-oriented approach.
• Strong communication skills to collaborate effectively with team members and stakeholders, as well as ability to work independently.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

What We Will Give You:

• Competitive annual salary ranging from 70,000 to 80,000, reflective of experience and impact.
• Comprehensive benefits package, including extended health, dental, and vision coverage with 100% of monthly premiums covered by the Spring.
• GRSP matching program to support your long-term financial goals.
• Transit-Friendly Employer (Transit allowance).
• A modern, collaborative workspace in the heart of downtown Vancouver.
• Ongoing career growth opportunities.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

---

Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone.

Thank you for your interest! We appreciate your time and look forward to reviewing your application!

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1