608 IT Specialists jobs in Canada

Triware Technologies are excited to welcome a new Technical Support Representative to our growing team. In this role, you'll work closely with our managed services and sales teams to deliver reliable, industry-leading solutions for both new and long-standing clients.

If you're passionate about solving technical challenges, thrive on providing exceptional customer service, and enjoy creating seamless IT experiences for a diverse client base – this opportunity is for you

About Triware:

For over 30 years, Triware Technologies has been a trusted leader in the IT sector across Newfoundland and Labrador. We are proud to be:

• Constantly evolving and learning in the fast-moving technology industry.
• Supporting a wide range of established clients across industries.
• Partnered with top-tier technology vendors to deliver best-in-class solutions.
• Dedicated to diversity, inclusion, and a healthy workplace.
• Socially conscious and committed to giving back to our community.

What You'll Do:

• Install and configure hardware and software systems while troubleshooting technical issues.
• Collaborate with clients to understand and address their IT needs.
• Recommend improvements to systems, processes, and procedures.
• Continue to grow your knowledge of emerging technology, products, and best practices.
• Deliver professional, friendly, and solution-focused support.
• Maintain customer data and prepare activity reports.
• Follow up with clients to ensure resolution and satisfaction.
• Partner with our sales team to provide reliable, client-focused technical solutions.
• Train helpdesk personnel by providing troubleshooting procedures and techniques.

What You Bring:

• 5+ Years of experience in a technical support or IT service role.
• A degree, diploma, or technical certification in Information Technology, Computer Science, or equivalent education and experience.
• Strong knowledge of PC hardware, software, networking, and business applications.
• Vendor and/or industry certifications (considered an asset).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Analytical problem-solving skills and sound decision-making abilities.
• A strong commitment to customer service, able to support users at all levels of an organization.
• Reliable personal transportation for client visits and on-site support.

What We Offer:

• Competitive salary package.
• Comprehensive health and dental benefits.
• RRSP contribution program.
• Opportunities for ongoing training and professional growth.
• A flexible, supportive, and collaborative work environment.

If this sounds like the right next step in your career, we'd love to hear from you

Apply by sending your resume to: Josh Youden | People & Culture |

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

• Dental care
• RRSP match

Application question(s):

• Do you have access to reliable personal transportation?

Experience:

• Technical Support or IT Service: 5 years (required)

Language:

• English (required)

Work Location: In person

• Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions
• Excellent reading, listening, and writing skills in English
• Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions
• A firm understanding of the technology stacks common to the Web ecosystem
• High competency in communicating complex issues to both technical and non-technical audiences
• Ability to professionally and diplomatically address customer concerns and provide concise feedback
• Bachelor's Degree in Software Engineering, Computer Science or equivalent
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies
• Experience with communications/telecommunications technology
• Broad capabilities to troubleshoot server-side code (C#, Java, , Ruby, or PHP) and client-side code (JavaScript, Android, iOS

• We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Entry-level Technical Support Engineer (Client Engineer)
• As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia's technologies
• You'll deliver recommendations to make our customer's integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency
• A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards. An Entry Client Engineer at Glia:
• Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations
• Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
• Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels
• Helps our customers to understand the finer points of Glia's capabilities and influences them to implement best practices
• Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
• Be ready to work in a fast-paced environment

• Gym & wellness support
• High-Growth Environment
• Lots of Office Snacks
• Great Healthcare and Vision
• Amazing Community

• Education:
• Expérience:
• Education
  
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Tasks
  
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Supervision
  
• 3-4 people
• Personal suitability
  
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Time management
• Honesty
• Experience
  
• 7 months to less than 1 year
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 hours per week

• Education:
• Expérience:
• Education
  
• Bachelor's degree
• Computer science
• Tasks
  
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Personal suitability
  
• Accurate
• Client focus
• Organized
• Team player
• Experience
  
• 1 year to less than 2 years
• Health benefits
  
• Health care plan
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 35 hours per week

Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 08:00AM to 8:00PM Eastern Time Monday to Friday. Core working hours: 8:00AM-4:30PM. Late Shift hours: 12:00PM - 8:00PM.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

Salary:

Position Summary

We are seeking a Level 1 Associate Technical Support Analyst to join our global support team and provide first-line support for our Document Automation clients. You will leverage your technical knowledge and communication skills to troubleshoot issues, guide users, and ensure a high level of customer satisfaction. This is an exciting opportunity for someone early in their career who is a self-starter eager to dig in and grow!

Key Responsibilities

- Serve as the first point of contact for Document Automation support across North America and Europe.

- Troubleshoot technical issues related to integrations (e.g., Dynamics 365, Salesforce, SharePoint, SSO, e-signature tools).

- Manage ticket queues and meet SLAs.

- Maintain strong client relationships through proactive communication.

- Contribute to internal and client-facing documentation.

- Escalate unresolved issues as needed.

- Provide updates on system availability.

Required Qualifications

- 1+ years of experience in technical support within a SaaS or software environment.

- Strong proficiency in Microsoft Word and Office.

-Hands-on experience with Dynamics 365, Salesforce, or SugarCRM.

- Foundational knowledge of web technologies: IIS, JavaScript, XML, JSON.

- Bilingual: Business fluent in English and French

- Strong organizational skills.

-Customer-first attitude

-Self-Starter, Self-Motivated

Nice to Have

- Familiarity with DocuSign, Adobe Sign, etc.

- Knowledge of SSO.

-Experience with SharePoint Online.

Location

Terrebonne, QC. Hybrid 2 days per week from our office.

rue Nationale

Montreal, Quebec

J6W 0E2

About Experlogix

Experlogix helps organizations transform and automate complex processes with powerful CPQ and document automation solutions. Our Document Automation platform supports robust integrations including HTTP, SMTP, MS SharePoint, MS Dynamics 365 (F&O, BC), Salesforce, SugarCRM, SPW, and Single Sign-On (SSO). We also support e-signature tools like Adobe Acrobat Sign, DocuSign, OneSpan, Sertifi, and ConsignO Cloud.

Find Your Passion at Experlogix!

At Experlogix, we strive to create a culture of dedicated and engaged team members with a strong organizational commitment. We emphasize growth and place people in careers, not jobs, with opportunities to grow personally and professionally. Our purpose is to fuel your passion through rewarding careers and opportunities! See why we were named a Top 10 Dynamics Marketplace solution by Microsoft and as one of the best software and service companies in the Silicon Slopes!

Our Company
Celebrating its 20th year anniversary, Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document Automation technology, specializing in fully integrated solutions for the Microsoft Dynamics, Salesforce, and SAP platforms. We have physical offices in the US, Canada, Belgium, Ireland and the Netherlands and remote team members worldwide.

Job Description

Calling all tech enthusiasts! Are you a problem-solving, curious, and strategic Technical Support Engineer? Join us at Sidetrade, the leading global SaaS provider recognized by Gartner.(

Indulge your passion for high-availability software and performance enhancement as part of our dynamic team. Embrace the challenge, embrace the excitement – become a Technical Support Engineer and thrive! Shape the future of AI-powered Order-to-Cash at Sidetrade today. Join us in creating innovative solutions that redefine the industry!

About Sidetrade and its amazing R&D team

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated to developing cutting-edge software solutions that drive the transformation of our customers' work processes. We provide comprehensive training, coaching, resources, and mentorship to empower every team member's growth and nurture their success.

The role:

You will be working in our support team to really understand the challenges our customers face every day and how to solve and help them be successful. You need to be able to clearly guide them through a solution or explain our products and features to assist with any issues these customers may have.

You should apply if:

• You have 1-3 years of experience in Technical or Application Support
• Experience in client support: and client support tools knowledge is a plus
• You possess an analytical mindset; problem solver with excellent troubleshooting skills
• You have the ability to work in a shift pattern each week consisting of day 8am – 4pm, evening 4pm – 12am (based on Calgary time zone)
• You are an outstanding communicator, articulate, fluid conversationalist
• You have technical knowledge in SQL,Linux server, or Web App Support
• You are a team Player, self-starter and very proactive
• You are fluent in English

What you will be doing.

• Provide technical and functional support to our customers
• Provide innovative solutions for the customer’s functional and technical challenges
• Resolve complex issues applying analytical problem-solving skills
• Manage the escalation process working with Customer Success, Product and R&D
• Become a Product Expert and share best practices with your colleagues
• Based in North America, you will ensure the 24x5 coverage with your Europe-based colleagues

What we can offer you:

• The chance to deliver features to huge B2B customers that have 1000’s of active users every day like Expedia, Chubb, XPO and many more.
• The chance to work for a European hyper-growth European AI company with recent acquisition in US.
• The chance to work in a Guild of your choice with dedicated time available to work together on Guild-based tasks, like research, learning, mini hackathons etc.
• Full access to content so that you can self-learn
• The opportunity to work onsite or hybrid
• 9 paid holidays and 5 company holidays
• Healthcare plan (after probation)
• Pension plan

If you have previous experience in a technical or application support role and are looking for the next step in your career, we would love to hear from you!

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on

Agencies : Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

Benefits