15 IT Specialists jobs in New Brunswick

Job Description

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

The Role

Reporting to the Technical Support Manager, the Technical Support Analyst plays a key role in the implementation, administration, support, and documentation of various infrastructure systems. This position requires strong prioritization and time management skills to ensure all support requests are updated and resolved in a timely manner. The analyst is also responsible for escalating issues to the Incident Coordinator when service level objectives (SLOs) are at risk of being breached. A proactive and detail-oriented approach is essential to maintain high standards of service delivery and operational efficiency.

Core responsibilities will include:

• Infrastructure installation – Network Switches, Racks, Access Points. Production equipment including Hand Scanners, Printers
• Service Desk phone calls, emails – prioritizing work based on urgency, aging requests
• Global infrastructure projects and support, as required
• Contribute document updates for Knowledge Management
• Ability to travel to local sites for support when required
• Identify and investigation of hardware and software issues, performing root cause analysis, and implementing an action plan for the resolution
• All responsibilities to be completed in adherence to global company standards and best practices

Skills and experience required:

• Experience with network device installation
• Experience with VOIP and collaboration endpoints
• Experience with Mobile Device Management (MDM), including Intune
• Experience with Cisco Routing, Switching and Wireless considered an asset
• Experience with MAC OS
• Dependability with a great work ethic, demonstrated initiative, ownership of issues and an exceptional attitude
• Willingness and ability to work extended hours, including weekly on-call rotating shift with Service Desk team
• Ability to work independently and produce results
• Demonstrated self-starter, able to prioritize tasks and stay organized
• Experience troubleshooting complex systems issues is strongly preferred
• Must be comfortable working in a collaborative team environment
• Must be comfortable with ladders and boarding vessels

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package:

• H ealth Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Time Off: Paid vacation, holidays, and sick leave for work-life balance.
• Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.
• Convenience: On-site parking or parking allowance.

If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.

#cooke-dnp

Looking to hire: one Senior and two intermediate

Must have : Reliability level government clearance.

Work location:

The contractor can perform the work remotely. If the contractor is local and there is a need for it, arrangements can be made to do some work at 22 Eddy, Gatineau, Quebec.

Experience levels

• Senior (Level 3): 10+ years of experience
• Intermediate (Level 2): 5 <10 years of experience

Responsibilities

Compliance & Governance

• Provide guidance on technical and procedural requirements to comply with SSC and TBS guardrails and playbooks.
• Ensure alignment from both implementation and documentation standpoints.

Administration & Support

• Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, OneDrive for Business, Intune, and others .
• Provide technical services including troubleshooting and resolving issues related to Azure and M365.
• Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, PowerApps).
• Build PowerShell scripts or use automation tools to manage Azure and M365 configurations.
• Upgrade M365 E3 licenses to E5 , including all related configurations and tasks.
• Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to IM-driven requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).

Knowledge Transfer

• Provide knowledge transfer, coaching, and/or training to PSC employees to enable them to perform similar work across the organization.
• Develop and deliver all relevant materials including change processes, risks, action items, issues, resolutions, solutions, and decisions for knowledge transfer purposes.

Documentation & Reporting

• Prepare and submit weekly timesheets, status reports, and work plans.
• Develop documentation such as requirements, feasibility studies, cost estimates, design specifications, and technical recommendations.
• Gather IT requirements, analyze information, provide recommendations, and document results.
• Analyze and recommend solution alternatives and options.

Looking to hire: one Senior and two intermediate

Must have : Reliability level government clearance.

Work location:

The contractor can perform the work remotely. If the contractor is local and there is a need for it, arrangements can be made to do some work at 22 Eddy, Gatineau, Quebec.

Experience levels

• Senior (Level 3): 10+ years of experience
• Intermediate (Level 2): 5 <10 years of experience

Responsibilities

Compliance & Governance

• Provide guidance on technical and procedural requirements to comply with SSC and TBS guardrails and playbooks.
• Ensure alignment from both implementation and documentation standpoints.

Administration & Support

• Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, OneDrive for Business, Intune, and others .
• Provide technical services including troubleshooting and resolving issues related to Azure and M365.
• Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, PowerApps).
• Build PowerShell scripts or use automation tools to manage Azure and M365 configurations.
• Upgrade M365 E3 licenses to E5 , including all related configurations and tasks.
• Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to IM-driven requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).

Knowledge Transfer

• Provide knowledge transfer, coaching, and/or training to PSC employees to enable them to perform similar work across the organization.
• Develop and deliver all relevant materials including change processes, risks, action items, issues, resolutions, solutions, and decisions for knowledge transfer purposes.

Documentation & Reporting

• Prepare and submit weekly timesheets, status reports, and work plans.
• Develop documentation such as requirements, feasibility studies, cost estimates, design specifications, and technical recommendations.
• Gather IT requirements, analyze information, provide recommendations, and document results.
• Analyze and recommend solution alternatives and options.

Looking to hire: one Senior and two intermediate

Must have : Reliability level government clearance.

Work location:

The contractor can perform the work remotely. If the contractor is local and there is a need for it, arrangements can be made to do some work at 22 Eddy, Gatineau, Quebec.

Experience levels

• Senior (Level 3): 10+ years of experience
• Intermediate (Level 2): 5 <10 years of experience

Responsibilities

Compliance & Governance

• Provide guidance on technical and procedural requirements to comply with SSC and TBS guardrails and playbooks.
• Ensure alignment from both implementation and documentation standpoints.

Administration & Support

• Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, OneDrive for Business, Intune, and others .
• Provide technical services including troubleshooting and resolving issues related to Azure and M365.
• Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, PowerApps).
• Build PowerShell scripts or use automation tools to manage Azure and M365 configurations.
• Upgrade M365 E3 licenses to E5 , including all related configurations and tasks.
• Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to IM-driven requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).

Knowledge Transfer

• Provide knowledge transfer, coaching, and/or training to PSC employees to enable them to perform similar work across the organization.
• Develop and deliver all relevant materials including change processes, risks, action items, issues, resolutions, solutions, and decisions for knowledge transfer purposes.

Documentation & Reporting

• Prepare and submit weekly timesheets, status reports, and work plans.
• Develop documentation such as requirements, feasibility studies, cost estimates, design specifications, and technical recommendations.
• Gather IT requirements, analyze information, provide recommendations, and document results.
• Analyze and recommend solution alternatives and options.

Looking to hire: one Senior and two intermediate

Must have : Reliability level government clearance.

Work location:

The contractor can perform the work remotely. If the contractor is local and there is a need for it, arrangements can be made to do some work at 22 Eddy, Gatineau, Quebec.

Experience levels

• Senior (Level 3): 10+ years of experience
• Intermediate (Level 2): 5 <10 years of experience

Responsibilities

Compliance & Governance

• Provide guidance on technical and procedural requirements to comply with SSC and TBS guardrails and playbooks.
• Ensure alignment from both implementation and documentation standpoints.

Administration & Support

• Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, OneDrive for Business, Intune, and others .
• Provide technical services including troubleshooting and resolving issues related to Azure and M365.
• Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, PowerApps).
• Build PowerShell scripts or use automation tools to manage Azure and M365 configurations.
• Upgrade M365 E3 licenses to E5 , including all related configurations and tasks.
• Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to IM-driven requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).

Knowledge Transfer

• Provide knowledge transfer, coaching, and/or training to PSC employees to enable them to perform similar work across the organization.
• Develop and deliver all relevant materials including change processes, risks, action items, issues, resolutions, solutions, and decisions for knowledge transfer purposes.

Documentation & Reporting

• Prepare and submit weekly timesheets, status reports, and work plans.
• Develop documentation such as requirements, feasibility studies, cost estimates, design specifications, and technical recommendations.
• Gather IT requirements, analyze information, provide recommendations, and document results.
• Analyze and recommend solution alternatives and options.

Role : SDMS System Administrator

Location : NEAR SHORE - South America/Canada/ Mexico

Length: Long-term rolling contract

Job Description:

-Able to provide Waters NuGenesis SDMS technical support in a GMP-regulated environment.

-General working knowledge of laboratory testing processes and automation using NuGenesis SDMS

-Responsibilities include but not limited to:

-Provide Level 3 (L3) technical expertise in identifying, evaluating, and developing SDMS and procedures that l-leverage system capabilities and meets user requirements.

-Maintain the SDMS system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.

-Perform SDMS maintenance tasks including: Account maintenance, periodic review of account and System Audit --Trail and server maintenance.

-Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to SDMS by reviewing updates to documents as requested by the validation lead/system manager.

-During SDMS upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.

-Identify opportunities for improving SDMS functionality and performance and provide recommendations to the system manager.

-Identify opportunities for streamlining SDMS business processes to improve efficiency and compliance and provide recommendations to the system manager. .

- Provide SDMS Administration and technical support in a GMP regulated environment

- Monitor systems configuration to ensure data integrity and adherence to GMP regulations and internal policies

- Provide end-user support including troubleshooting problems at the application level (includes working with vendors to resolve issues).

- Conduct training sessions on SDMS to end-users and/or internal teams as needed

- Help to defend GXP systems audits as they relate to the above listed systems

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role : SDMS System Administrator

Location : NEAR SHORE - South America/Canada/ Mexico

Length: Long-term rolling contract

Job Description:

-Able to provide Waters NuGenesis SDMS technical support in a GMP-regulated environment.

-General working knowledge of laboratory testing processes and automation using NuGenesis SDMS

-Responsibilities include but not limited to:

-Provide Level 3 (L3) technical expertise in identifying, evaluating, and developing SDMS and procedures that l-leverage system capabilities and meets user requirements.

-Maintain the SDMS system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.

-Perform SDMS maintenance tasks including: Account maintenance, periodic review of account and System Audit --Trail and server maintenance.

-Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to SDMS by reviewing updates to documents as requested by the validation lead/system manager.

-During SDMS upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.

-Identify opportunities for improving SDMS functionality and performance and provide recommendations to the system manager.

-Identify opportunities for streamlining SDMS business processes to improve efficiency and compliance and provide recommendations to the system manager. .

- Provide SDMS Administration and technical support in a GMP regulated environment

- Monitor systems configuration to ensure data integrity and adherence to GMP regulations and internal policies

- Provide end-user support including troubleshooting problems at the application level (includes working with vendors to resolve issues).

- Conduct training sessions on SDMS to end-users and/or internal teams as needed

- Help to defend GXP systems audits as they relate to the above listed systems

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role : SDMS System Administrator

Location : NEAR SHORE - South America/Canada/ Mexico

Length: Long-term rolling contract

Job Description:

-Able to provide Waters NuGenesis SDMS technical support in a GMP-regulated environment.

-General working knowledge of laboratory testing processes and automation using NuGenesis SDMS

-Responsibilities include but not limited to:

-Provide Level 3 (L3) technical expertise in identifying, evaluating, and developing SDMS and procedures that l-leverage system capabilities and meets user requirements.

-Maintain the SDMS system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.

-Perform SDMS maintenance tasks including: Account maintenance, periodic review of account and System Audit --Trail and server maintenance.

-Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to SDMS by reviewing updates to documents as requested by the validation lead/system manager.

-During SDMS upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.

-Identify opportunities for improving SDMS functionality and performance and provide recommendations to the system manager.

-Identify opportunities for streamlining SDMS business processes to improve efficiency and compliance and provide recommendations to the system manager. .

- Provide SDMS Administration and technical support in a GMP regulated environment

- Monitor systems configuration to ensure data integrity and adherence to GMP regulations and internal policies

- Provide end-user support including troubleshooting problems at the application level (includes working with vendors to resolve issues).

- Conduct training sessions on SDMS to end-users and/or internal teams as needed

- Help to defend GXP systems audits as they relate to the above listed systems

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.