56 IT Specialists jobs in Toronto

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

Job Description

About Salex: Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex! About the Role: Located in Scarborough, Salex is searching for a dynamic Technical Support Coordinator – Controls, working a hybrid schedule. Responsible for providing technical lighting solutions and sales support to customers.  This role requires an understanding of lighting control systems, as well as the ability to effectively communicate technical concepts to both customers and internal teams. The role reports to the Manager - Controls Applications and Technical Sales.   What you’ll do: Technical Support and Problem Resolution * Provides technical product support and problem resolution to both customers and internal teams including sales, quotes and project coordination.  * Serve as a subject matter expert on lighting control systems supporting the sales, quotes and PC Teams * Provide technical guidance and assistance to customers, sales and the team to assist them in solving complex problems * Prepares technical documentation and sales proposals for customer requirements * Collaborate with sales and quotes teams to ensure that customer needs are met and organizational goals are attained * Takes ownership of assigned projects (throughout the design cycle) from pre-bid design to time of tender overseeing the design, planning of the project ensuring deadlines are met and the project stays on budget.  * Prepare submittal documentation including project specific drawings and specifications * Consult with clients after the installation of lighting control systems to resolve any issues and provide ongoing technical support. * Works closely with architects, electrical engineers, contractors, designers to persuade them to choose the best lighting control system design and products for their specific project. Support Sales Process * Provide Pre-Bid Design/Design-Assist support * Develop detailed lighting controls system designs including sketches (showing wirings) related to the projects requirements. * Assists Sales Team with the creation of presentations, proposals, and other materials to demonstrate the benefits and functionalities of lighting control systems to clients. * Collaborate on the design of lighting control systems, ensuring they are customized to meet the specific needs and preferences of clients. * Preparation of specifications, assist with development of sequences of operation, component and sensor layouts, wiring diagrams, CAD details etc. * Identify opportunities for upselling or cross-selling additional products and services to existing customers. Market Analysis and Strategy * Stay informed of industry trends, emerging technologies and competitive developments, providing insights and recommendations to the Leadership Team. * Stay updated on the latest advancements in lighting control technologies to effectively explain features and benefits to clients and address their questions. * Educate and train clients and end-users on the proper operation and maintenance of lighting control systems.    Qualifications: * Bachelor’s degree in engineering or related field * Proven experience in technical sales or application engineering, preferably in the field of lighting controls * Minimum 3 years experience in a sales support role * Excellent communication and presentations skills with the ability to effectively convey technical concepts to both technical and non-technical audiences * Deep understanding of Lighting Control systems, products and the industry * Strong knowledge of quoting projects    Why Work With Us? * Competitive Salary: We offer a salary package that reflects your skills and experience, ensuring you feel valued and rewarded. * Amazing Benefits: From comprehensive healthcare plans to generous retirement savings, we provide benefits that support your well-being and future. * Inspiring Culture: Join a workplace where collaboration, creativity, and growth are encouraged. Our positive and inclusive culture ensures you thrive both professionally and personally   Ready to Apply? If you’re excited about the opportunity to be part of a great company with competitive salaries, amazing benefits, and an inspiring culture, we’d love to hear from you! Apply today and let’s build the future together.

Job Description

Position Summary:
Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.
Job-specific Duties and Responsibilities:

• Flexibility to travel to provide technical support services to customers.
• Assist customers with inquiries via phone and emails.
• Provide guidance on claims within warranty.
• Troubleshooting and repairing parts from RGA returns.
• Collaborate with engineers to troubleshoot products for improvement.
• Escalate complex issues to Technical Support Manager and Engineers.
• Maintain accurate and precise documentation.
• Create Service & RGA documents/reports.
• Respond to service calls in a timely manner as per internal SOPs.
• Comply with internal Standard Operating Procedures.
• Comply with Health & Safety policies.
• Other tasks as delegated by the Technical Support Manager.

• Post-secondary education in Electronics Technology, Technical Service, or equivalent.
• Previous Medical Device industry experience is an asset.
• 2-3 years of customer support experience.
• 3-4 years of technical support experience.

Job Description

Salary:

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.

In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues in-house. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.

Key Accountabilities:

Technical Support & Troubleshooting

• Answer queue calls from technicians and customers on site to troubleshoot mechanical, electrical, and Building Automation System (BAS) issues remotely.
• Assist customers with problematic equipment and recommend appropriate solutions.
• Determine whether reported issues are product-related or site-related, and take appropriate action for product-related concerns
• Work closely with QA and Engineering teams to identify and resolve underlying product issues and prevent recurring failures.
• During troubleshooting calls, provide guidance and recommendations to optimize product usage, improving performance and energy efficiency
• Load programs to PLCs and HMIs on control panels, as well as configure and program VFDs as needed.
• Conduct troubleshooting related to mechanical issues with pumps, electrical issues with VFDs, control panels, and communication problems with building automation systems.

On-Site Support & Coordination

• If an issue cannot be resolved remotely, coordinate and schedule a field service technician or authorized service partner (ASP) for an on-site inspection and diagnosis, ensuring they have a detailed scope of work.
• Travel to local project sites (~10% of the time) for hands-on troubleshooting, start-up assistance, and commissioning of Armstrong supplied equipment.
• Review field service reports from technicians and ASPs, update customers on findings, and communicate any necessary recommendations or required actions.
• Provide customers with quotes for additional work or replacement parts based on field service reports and recommendations.

Customer Support & Service Request Management

• Respond to customer-submitted tickets for warranty claims and service requests, determining the nature of the issue and whether it qualifies as a warranty concern.
• Take ownership of assigned tickets, ensuring timely resolution and proactive communication with customers.
• Follow up with logistics teams on service-related tickets, ensuring prompt handling and shipment of required parts.
• Recommend appropriate replacement part numbers to customers based on troubleshooting findings and service history.

Performance & Process Improvement

• Maintain and improve KPI targets, including average response time and ticket closure time.
• Multitask efficiently by logging cases in the system while actively troubleshooting with customers.
• Work with service coordinators and the National Service Manager to ensure effective scheduling and dispatch of field technicians and ASPs.
• Collaborate with internal teams and vendors to enhance products and service processes, implementing improvements to reduce cycle times and enhance customer experience.
• Provide feedback on new products received from customers, working with product owners to drive enhancements from a service perspective.
• Participate in value stream meetings to provide feedback from a service perspective for product development and improvements.

What Were Looking For

To thrive in this role, you should bring:

Education & Experience

• Diploma or degree in Electrical Engineering, Building Controls/Automation, HVAC, or a related field, with at least three (3) years of relevant experience.
• Alternatively, five (5) years of experience in the HVAC/Controls industry may be considered.
• At least two (2) years of experience working in technical support, customer service, or a related role in an industrial environment.
• Experience with engineering, manufacturing, and distribution operations is an asset.
• Public speaking and training experience is a plus.

Technical Expertise

• Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
• Familiarity with building automation communication protocols such as BACnet and Modbus.
• Experience with Tridium Niagara and wireless networking is a definite asset.
• Hands-on experience with troubleshooting VFDs, PLCs, HMIs, and control panels.

Skills & Abilities

• Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
• Creative problem-solving skills and ability to conduct root cause analysis.
• Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
• Strong team-oriented leadership skills with a proactive, action-driven approach.
• Customer-first mentality with a commitment to taking ownership of support tickets and ensuring customer satisfaction.
• Excellent communication skills with the ability to engage in open and authentic discussions in all situations.
• Ability to multitask effectively, balancing phone support, case documentation, and coordination with internal teams simultaneously.

Why Armstrong Fluid Technology?

By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

Job Description

Company Description

About Us

RepRisk is the world’s most respected Data as a Service (DaaS) company for reputational risks and responsible business conduct. Our mission is to provide transparency on business conduct risks to drive positive change. Combining advanced AI with deep human expertise, and a proven methodology at the core, RepRisk’s solutions bring performance and peace of mind, enabling clients to know more, be sure, and act faster. With our values of intellectual honesty and humility, operational excellence, and openness and respect, our diverse teams of talented experts are pioneering solutions that enable clients to make better informed decisions. Headquartered in Zurich, and with offices in Toronto, New York, London, Berlin, Manila, and Tokyo, we stay close to clients and bring an independent lens to the industry. United by our shared belief in the power of data, our 400 people are proud to be setting the global standard for business conduct data and driving positive and meaningful change through transparency.

We Offer

• Flexible working hours and arrangements - this is a hybrid position with the expectation of up to 3 days a week in office 
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy 
• A shared mission to drive accountability and responsible behavior of companies, thus creating positive change
• A company that embraces diversity, because life would be boring if we were all the same!

About You 

Are you a customer centric and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and dynamic work environment? Are working and communicating across cultures an established skill for you? Are you driven by a strong interest in sustainability, responsible investment, governance and compliance topics to achieve something meaningful?  

If your answers are YES – then this is the perfect role for you! 

Your Responsibilities 

As our new Client Services, Senior Associate, you will play a crucial role in providing product and service-related second-level support to our clients and partners.  

The ideal candidate excels at resolving product and service-related issues, represents RepRisk as a premium data provider, and upholds our high standards in Client Services. You will collaborate effectively within a globally-distributed, cross-cultural team. 

This role is part of our international Client Services team under Commercial Operations, reporting to the Client Services Lead in Toronto, Canada Moreover, you will: 

• Deal with incoming client and partner requests and perform essential account support tasks (e.g. address login issues,  update watchlists, and producing reports and exports from a database to Excel files) 

• Provide second-level support ensuring prompt and effective resolution of advanced technical inquiries and issues (eg. Whitelist IP addresses, troubleshoot Data Feed issues with the FTP server, onboard clients on to the Data API) 

• Act as a liaison between Client Services and technical teams, including Data Delivery and Integration, IT and Engineering, to coordinate solutions and foster collaboration  

• Create guidelines for manuals for internal teams, maintain detailed documentation of client interactions and resolutions. 

• Participate in client calls to troubleshoot and resolve technical issues while effectively understanding and addressing client needs to provide exceptional service. 

You Offer 

• A minimum of 5 years of experience in client-services positions or technical support, preferably in the tech environment. 

• Experience with ticketing systems and CRM tools is essential. The ideal candidate will have experience with Jira and Salesforce. 

• Familiarity with data feeds, data API’s and cloud delivery systems are a big plus 

• Data-driven and innovation minded with high analytical attitude and advanced Excel and PowerPoint skills. 

• A logical approach to problem-solving and ability to work under pressure 

• Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial. 

Please note that only applications with a cover letter and with a valid work permit will be considered.