59 IT Specialists jobs in Toronto

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Reporting to the Vice President of Customer Solutions, the Technical Support Engineer will resolve client issues via email, phone, and video while proactively finding ways to prevent future issues through proactive support and monitoring.

We’re looking for a creative problem-solver with a client-first mindset who thrives on collaboration, but can also excel independently. If you’re motivated by troubleshooting and delivering effective solutions, we’d love to hear from you.

Key Responsibilities:

• Take full ownership of customer issues without supervision.
• Receive and perform triage on all incoming customer support tickets.
• Resolve technical issues in a timely manner, providing exceptional customer support from beginning to end.
• Develop and maintain excellent relationships with all our existing and future customers.
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Assist with customers with transfer request and initial setup.
• Assist with the development and maintenance of IguanaX online training and documentation.
• Night and weekend on-call duty required: Be part of a 24/7 team that provides on-call support. Very rarely fielding an off-hours emergency call (less than four calls per year on average).

• Knowledge in one or more programming languages (Lua, SQL, XML, Python, JavaScript, HTML, Java) with an understanding of system networking (HTTP, TCP/IP, SMTP, FTP, SSL).
• Post-secondary education or equivalent experience in a technical field such as Software Engineering, Computer Engineering, Biomedical Engineering, Computer Science, Information Technology, Health Informatics, or Mathematics.
• An interest in applying critical thinking, problem solving and understanding of issues from both business and technical perspectives.
• Strong interpersonal skills and effective team player with strong verbal/written communication skills.
• Valid passport and drivers’ licenses for business related travel to US, Canada and EU.

• We value communicating well, being kind unto others, choosing to be vulnerable and always being honest.
• We focus on understanding the core of problems from first principles without being afraid to question received wisdom.
• We approach problem solving iteratively, simplifying not complicating.
• We embrace curiosity, with an interest in understanding business and technology.
• We prioritize the use of code in everyday data solutions.
• We work hard to make solutions that we can be proud of and use ourselves.

Our Work Environment 

• We value a work-life balance - you get 3 weeks holiday to start. 
• 100% virtual work environment - our staff often work in fun sunny places!
• Comprehensive health and wellness benefits package.
• We are committed to nurturing and training our people.

iNTERFACEWARE is an equal opportunity employer committed to providing accommodations for persons with disabilities and supporting diversity and inclusion within our work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable interview process.

 

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Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

• At least 3 years in technical support engineer or similar technical role
• Strong customer-facing skills
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Familiar with GCP, Jira, Intercom, and Notion- an advantage
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Experience with web technologies and scripting languages - nice to have
• Fantastic spoken and written English
• Location (N.A)- must be located in North America

Job Description

Salary: 36,608.00

KioSoft Technologies (KioSoft ) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.
The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.

We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth.

Note: Job location will reclocate to Mississuaga in September 2025

Main Duties and Responsibilities
Technical/Customer Support:

• Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
• Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.

Technical Expertise:

• Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
• Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.
• Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.

Continuous Process Improvement:

• Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.
• Must be proactive in supporting the deployment team and contributing to continuous process improvement.

Customer Advocacy/Customer Success:

• Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams.
• Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.

Qualifications

• Associate's degree in a relevant field or equivalent practical experience in lieu of education
• Minimum of 1 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.
• Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
• Ability to travel nationally up to 10% of the time to customer sites for onsite Trouble shooting and in-person training sessions.

Preferred Qualifications

• Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.
• Tier 1 or Tier 2 Technical support experience considered an asset.
• Strong MS Office skills

Physical Requirements

• Must be able to be in a stationary position more than 50% of the time
• Must be able to communicate, converse, and exchange information with peers and senior personnel
• Constantly operates a computer and other office productivity machinery, such as a computer
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to lift and carry items weighing 50 pounds or more

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

Job Description

JOB POSTING CCC is proud of its 100+ years serving the Canadian Industry both in the distribution and manufacturing markets.  A privately held Canadian company, we are a successful supply chain partner providing “Intelligent Delivery” of products and solutions to the Industrial, Environmental, and Plastics industries. We currently operate two manufacturing sites in Colborne and Elmira Ontario and have supporting warehouses and sales representatives across Canada.  Position:      Inside Sales/Technical Support Representative Business:    CCC Plastics Location:    Toronto, ON Reports to:        Sales Manager, Central Region This sales and technical role is strategic to the overall growth of CCC Plastics. We are currently seeking a high energy individual to fill the role of Inside Sales/Technical Support Representative to grow our sales by developing new business across Canada and assisting our Sales and Marketing team with technical support.   Primary responsibilities: * Manage specifically assigned accounts. * Prospect potential new accounts including cold calls to help support ongoing business growth. * Handle technical inquiries from internal departments and offer technical support as required. * Collaborate with various internal departments (customer service, product managers, inventory, lab, logistics, etc.) to ensure customer requirements are met. * Meet with vendors to gain a working technical knowledge of their product lines. * Promote CCC Plastics through various social media channels and create marketing/promotional material as required. * Ability to travel occasionally.   Background Required: * Working knowledge within the plastics industry involving some combination of technical and sales experience * Post-secondary education in a science related field such as chemistry or polymers would be an asset * Strong interpersonal and communication skills, both written and verbal * Bilingual English/French would be an asset * Strong customer service orientation * Solid PC/Microsoft skills and aptitude to learn and utilize CRM  CCC is committed to providing accommodations for persons with disabilities.  If you require accommodation, we will work with you to meet your needs.

Job Description

About Us:

At Beanfield, we’re not just building networks; we’re building communities. Proudly Canadian and locally operated, we’ve spent over 35 years growing a fibre-optic network that connects people and possibilities across Toronto, Montreal, and Vancouver. From our beginnings in Liberty Village, we’ve always challenged the status quo, believing that everyone deserves fast, reliable internet, regardless of geography or legacy limitations. We are Challengers , driven by relentless curiosity and a bold spirit to do things differently.

With a fully in-house operation, from construction to support, we take pride in working together to create meaningful connections. We are United , collaborating across departments and cities to deliver the best service possible to the communities we serve.

Most importantly, We Care about our customers, our colleagues, and the neighbourhoods we call home. Whether through thoughtful service, community engagement, or simply supporting one another, our values guide everything we do.

Join us in shaping the future of connectivity, together.

Position Summary:

We are looking for a knowledgeable and motivated Technical Support Representative, Tier 2 to join our Technical Support team! In this role, you will assist with the troubleshooting and provisioning of commercial customer services and provide advanced technical support. You’ll collaborate closely with internal departments and act as a key escalation point for complex customer issues.

Key Responsibilities:

• Provide support for services including DWDM, Dark Fibre, Private Lines, Internet, Metro Wave, DDoS, and Voice over IP.
• Troubleshoot customer-facing network infrastructure, including Cisco IOS/XR/XE, Junos, and GPON technologies.
• Diagnose and resolve customer LAN issues, including Wi-Fi configuration and support during remote troubleshooting.
• Analyze trends and usage patterns to identify potential network events requiring escalation.
• Escalate unresolved technical issues to the appropriate internal teams.
• Assist Tier 1 Technical Support Representatives and collaborate with other departments as needed.
• Maintain up-to-date knowledge of industry trends, technologies, and their business impact.
• Be available to work 24/7 across all shifts, as required.
• Address future front-line support issues related to new products and services, and perform other duties as assigned.

Skills & Qualifications:

• Strong understanding of the OSI model and how applications communicate over a network.
• Knowledge of routed protocols including TCP/IP (v4 and v6), CIDR address allocation, and Layer 2 switching.
• Familiarity with GPON and DNS/RDNS is considered an asset.
• Conceptual understanding of hosted voice network service delivery.
• Proficiency in IP allocation mechanisms such as DHCP, static IP assignments, and subnetting.
• Bilingual in French and English is an asset.

What's in it for you?

• Competitive base salary plus bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.
• Support for professional and career development.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.