3,602 IT Supervisor jobs in Canada

Job Description

bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and hands-on experience in troubleshooting hardware, software, and network issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network issues.

• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.

• Assist with installation, configuration, and maintenance of IT equipment and software.

• Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.

• Document support requests, solutions, and technical procedures for future reference.

• Maintain inventory of IT equipment and ensure proper tracking of assets.

• Assist with user account management, password resets, and access permissions.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with network configurations, hardware, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with ticketing systems and remote support tools.

• Familiarity with cloud services, virtualization, or cybersecurity practices.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

How to Apply:

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

English or French

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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Job Description

Role

Reporting to the IT Manager, the Help Desk Technician Level 2 is responsible for providing advanced technical support to internal users. This role involves troubleshooting complex hardware and software issues, assisting with system installation and upgrades, and ensuring efficient communication between users and the IT department. The Help Desk Technician Level 2 will also document solutions and contribute to the development of best practices for ongoing support.

Responsibilities

• Provide technical support for hardware, software, and networking issues that cannot be resolved by Level 1 support.
• Diagnose and troubleshoot IT issues, escalating to higher-level support when necessary.
• Assist users with complex IT problems via phone, email, or in-person.
• Document technical issues and solutions in the Helpdesk ticketing system.
• Maintain a high level of customer satisfaction by providing responsive and thorough support.
• Perform software installations, hardware upgrades, and system configurations as required.
• Monitor, track, and resolve reported issues in a timely manner.
• Contribute to the creation and maintenance of technical documentation and knowledge base articles.
• Assist with training and mentoring Level 1 Help Desk Technicians.

Requirements

Qualifications

• Degree, diploma, or certificate in Computer Science or a related field, or equivalent work experience.
• Minimum of 2-4 years of experience in a technical support or help desk role.
• Strong knowledge of Windows operating systems, Microsoft 365, and common software applications.
• Experience with hardware diagnostics and repairs, including desktop and laptop systems.
• Familiarity with network concepts and troubleshooting network issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented and capable of working effectively under pressure.
• Ability to work both independently and collaboratively within a team.
• Willingness to stay current with technology trends and developments.
• Experience with a Helpdesk ticketing system is preferred.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Paid Time Off Benefits
• Weekly Pay Periods
• Employee Assistance Program – Counseling
• DPSP matching program that offers increased matching contributions based on your years of service with the company.

Job Description

Role

Reporting to the IT Manager, the Help Desk Technician Level 1 provides first-tier support for the company's IT systems. This role involves responding to technical support requests from end-users, troubleshooting issues, and resolving them efficiently or escalating to higher-level support when necessary. The Help Desk Technician Level 1 is responsible for maintaining proper documentation of all support requests and ensuring a high level of customer service.

Responsibilities

• Provide first-line support via phone, email, and in-person for IT-related queries.
• Troubleshoot hardware and software issues, including operating system, applications, and network problems.
• Record all support requests in the Help Desk ticketing system and ensure timely updates on progress.
• Assist users with password resets, account creation, and basic IT support services.
• Configure and set up IT equipment, including desktops, laptops, and peripherals.
• Follow up with users to ensure issues are resolved to their satisfaction.
• Maintain knowledge base documentation for frequently asked questions and issues.
• Participate in training sessions to improve technical skills and customer service.

Requirements

Qualifications

• High school diploma or equivalent required; Associate's degree in IT or related field preferred.
• Previous experience in a technical support role or help desk environment is a plus.
• Certifications like CompTIA A+ or Microsoft Fundamentals are considered a strong asset.
• Basic understanding of computer hardware, software applications, and operating systems (Windows 11).
• Familiarity with common business software (Microsoft 365, Adobe, etc.)
• Strong communication skills and a customer-oriented approach.
• Ability to troubleshoot basic technical issues and provide effective solutions.
• Good organizational skills and attention to detail.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work well in a team and contribute to team goals.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Paid Time Off Benefits
• Weekly Pay Periods
• Employee Assistance Program – Counseling
• DPSP matching program that offers increased matching contributions based on your years of service with the company.

Job Description

Role

Reporting to the IT Manager, the Help Desk Technician Level 3 is responsible for resolving complex technical issues raised by end-users. This position involves troubleshooting a variety of IT problems, enhancing support processes, and acting as a lead for Level 1 and Level 2 technicians. Your expertise will play a vital role in ensuring seamless IT operations across our organization.

Responsibilities

• Act as the highest escalation point for technical issues from Level 1 and Level 2 support teams.
• Troubleshoot, diagnose, and resolve advanced technical issues related to hardware, software, and networking.
• Provide guidance and mentorship to Level 1 and Level 2 technicians to improve their technical skills.
• Document solutions and create knowledge base articles to facilitate faster resolutions in the future.
• Manage and prioritize support tickets within the Help Desk ticketing system.
• Collaborate with cross-functional teams to resolve complex issues and gather feedback on user experiences.
• Partner with teams to ensure smooth onboarding and system upgrades
• Perform software installations, updates, and configurations on user workstations.
• Conduct post-resolution follow-ups to ensure user satisfaction and continuous improvement.

Requirements

Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field or equivalent experience.
• A minimum of 5 years of IT support experience in a progressive help desk environment.
• Strong expertise with Windows OS, M365, Active Directory, and network troubleshooting.
• Experience with ticketing systems and remote support tools.
• Excellent communication skills with a strong focus on customer service.
• Proficient in problem-solving techniques and analytical thinking.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational skills and keen attention to detail.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
• Willingness to stay updated with emerging technologies and industry trends.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Paid Time Off Benefits
• Weekly Pay Periods
• Employee Assistance Program – Counseling
• DPSP matching program that offers increased matching contributions based on your years of service with the company.

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now