4,578 IT Supervisor jobs in Canada

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

At EnerQuest we are committed to providing exceptional customer service and ensuring the successful function of our IT environment. We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This position works Day Shift: 7:00 AM-3:30 PM

Primary Responsibilities:
• Respond to client inquiries via email, through online chats, over the phone, or in person.
• Provide technical support to users by identifying, troubleshooting, and resolving issues with client system hardware and software.
• Help to implement and maintain ConnectWise Manage and control solutions.
• Troubleshoot and resolve issues related to network connectivity.
• Coordinate with cabling/security companies for scheduling and installation of structured cabling, IDF, security cameras, and related hardware.
• Work closely with Cybersecurity team to maintain and rollout tools.
• Help in the preparation of new devices and reimage of existing devices (approximately 2 or fewer new devices per week).
• Maintain updated inventory of devices.
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improve client reference materials by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Follow up with customers to ensure satisfactory service.

Professional Requirements:
• Excellent problem-solving skills, phone skills, and customer service skills
• Familiarity with Microsoft 365 user/group/email/license administration
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication
• Exceptional proficiency with Microsoft Windows operating systems
• Quality focus
• PC proficiency
• System administration

Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent
• Familiarity with MS Windows, Office, and Microsoft 365
• Familiarity with ERP systems is a plus.
• Network related certification is a plus.
• Prior information technology or systems administration experience preferred.

Location & Benefits:
• Location is in Harrow, Ontario office with possibilities of travel to train or help other peers, but less than 10% of the time.
• PTO, Life insurance
• Health insurance for individual and family

This is a full-time position with hours dictated by business needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Only qualified candidates will be contacted for an interview.

Note: (All internal candidates must have been in current position for 6 months prior to applying for any new position and if selected, will have to stay in the role for 6 months)

Job Description

Salary:

Job Title: Help Desk, Level 1

Reports to:IT Manager

Location: 2515 St Laurent Blvd, Ottawa and 3187Albion Road South, Ottawa

About Us

At Taggart, we're more than a company. We are a proud, family-owned business with deep roots in Eastern Ontario.
We're leaders in building communities, from infrastructure and commercial spaces to residential homes.
Our long-standing stability and continued growth create a variety of opportunities for those looking to get hands-on experience and build a lasting career.

The Taggart Group of Companies is a full-service construction organization consisting of five major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management.

Our wide breadth of expertise and scope of work allows us to offer a variety of opportunities for those looking to get hands-on experience and build a lasting career.

At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.

Building integrity, quality, and community together.

About this Role:

The Information Technology (IT) Support Coordinator is responsible for maintaining Taggart Group of Companies hardware and operating systems. This entry-level role will act as a technical support for the implementation and support of various systems and networks. The IT Support Coordinator is responsible for providing technical assistance to all employees.

Key Responsibilities:

• Provide technical guidance, basic training, and support for incoming queries and issues from employees related to computer systems, software, hardware, telecommunication systems, user and email accounts, as per ticketing system and procedures.
• Support will take place remotely, by phone and in person to all office locations and sites.
• Perform IT service, administration, installation and deployment requests for desktops, laptops, and mobile devices.
• Troubleshoot and resolve any hardware, connection, printer, photocopier, and software issues.
• Work on various IT projects with a variety of departments and deadlines.
• Assist in PC configuration, ensuring documentation is completed in a timely and accurate manner.
• Participate in onboarding and offboarding of employees, including set up and deactivation of accounts and providing training.
• Regularly visit various sites to provide installation, support and training as required.
• Provide on-call services for periods of one week every three or four weeks.

Education and Experience Requirements:

• Post-secondary education in a relevant field is required.
• One year of practical experience in a relevant role would be considered an asset.
• Experience in a customer service/client facing role would be considered an asset.
• Demonstrated excellent communication skills in English, both verbal and written.
• Must have a valid drivers license and vehicle and ability to travel throughout the city and as far as sites in Kingston, Ontario.
  

Physical/Sensory Effort/Work Environment:

• Busy, and at times, a loud work environment.
• Requirement to move assets, furniture and inventory of up to 25-50lbs.
• Providing service to several people or departments, working under manysimultaneous deadlines, working for a group of companies.
• Working indoors in offices and site trailers, and outdoors at construction sites in all Seasons.
• Perform overtime as required to meet the needs of the business requirements.

Accommodation Requests

The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessibility for Ontarians with a Disabilities Act, were committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email your request.

Thank You for Considering Taggart Group of Companies

Thank you for your interest in joining Taggart Group of Companies. We appreciate every application, but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Taggart Group of Companies and are not eligible for compensation.

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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Job Description

We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Tier 1-2 technical support for end users
• Resolve issues for clients via phone, or electronically
• Use Service Now to track and resolve client issues

Qualifications:

• Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
• Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
• Excellent English communication skills and experience working on a team or project
• Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
• 2+ years industry experience is considered an asset
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Job Description

We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Tier 1-2 technical support for end users
• Resolve issues for clients via phone, or electronically
• Use Service Now to track and resolve client issues

Qualifications:

• Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
• Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
• Excellent English communication skills and experience working on a team or project
• Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
• 2+ years industry experience is considered an asset
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.