145 IT Support Analysts jobs in Canada

Job Description

Job Description

REAL-R is seeking an experience System Administrator for a Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.

What Are the Responsibilities?

• 5+ years' of IT Support L2 experience
• MSP L1 / L2 support 3 years
• Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
• Windows servers deployments, upgrades, and migrations
• Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
• Deployments and implementations of VoIP systems
• Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
• Provide system documentation as well as applying the latest industry “Best Practices”
• Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
• Other duties as assigned as assigned by upper management.
• Typical business Hours are from 8AM – 6PM, Mon – Fri, with afterhours work and on-call required

What Are the Technical Requirements?

• Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
• Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
• Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
• Proven working experience with Remote Control Software
• Experience with troubleshooting printers, scanner and various other peripherals
• Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
• Basic understanding of PowerShell
• Experience with Microsoft Exchange, Office 365, Gmail and other emailing apps
• Experience with installing, configuring, administering and troubleshooting Microsoft
• Windows Server 2012 / 2016 and 2019 including Active Directory
• Experience with installing, configuring, administering and troubleshooting Linux
• Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
• Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
• Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
• Experience with back-up software including Acronis, Datto, WSB, etc.
• Experience with RAID including various RAID controllers and general RAID knowledge
• Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
• Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
• Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
• Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
• Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
• Windows 10 as well as Apple OS X in a business environment.
• Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.

What Would Be Some Bonus Items?

• Certifications in Cisco, Microsoft and CompTIA would be an asset
• Experience with installing, configuring, administering, and troubleshooting Linux
• Prior experience with a Managed Services Provider (MSP)

Why Us:

• An leadership team committed to your growth and development
• Investment into your learning and growth with ongoing education bonuses.
• Value our team members health with an flexible health spending account

Conditions of Employment (non negotiable):

• Ability to work outside of business hours (M-F 8am-6pm) as needed
• Work onsite at our office located in SE Calgary
• Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)

Benefits:

• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off

Position: Paid Focus Group Panelist - Ideal for Help Desk Support

Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies.

For most of our paid market research tasks, you can choose to participate either remotely or in person. This offers an excellent chance for you to earn additional income while enjoying the convenience of working at home online.

Job Requirements:

• Show up at least 10 mins before the designated discussion start time
• Contribute to the discussion by completing both written and/or oral instructions
• Fill out the written survey provided for each panel
• You may need to test the provided products and/or services and be prepared to discuss them ahead of the meeting date.

Qualifications:

• A smartphone with a working camera or a webcam on a desktop/laptop.
• High-speed internet connection is necessary.
• Ability to understand and follow both oral and written instructions
• Help desk support experience is not compulsory.
• Canadian residents only.

Benefits:

• Flexibility to take part in discussions in person or remote online
• Work at home enables you to skip the commute
• No minimum hours required. You can do this full time or part time
• Receive complimentary samples from our sponsors and partners by offering your honest feedback on their products
• Opportunity to test and review new products or services before they are released to the public

Compensation:

• Up to $850/week (varies based on the focus group or research assignment chosen)

This position is suitable for those seeking temporary, part time, or full time work. The hours are flexible and no prior experience is required. This is an excellent opportunity to supplement your income if you are a help desk support or anyone seeking a flexible part time remote work at home job.

Apply now and see if you qualify.

Position: Paid Focus Group Panelist - Ideal for Help Desk Support

Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies.

For most of our paid market research tasks, you can choose to participate either remotely or in person. This offers an excellent chance for you to earn additional income while enjoying the convenience of working at home online.

Job Requirements:

• Show up at least 10 mins before the designated discussion start time
• Contribute to the discussion by completing both written and/or oral instructions
• Fill out the written survey provided for each panel
• You may need to test the provided products and/or services and be prepared to discuss them ahead of the meeting date.

Qualifications:

• A smartphone with a working camera or a webcam on a desktop/laptop.
• High-speed internet connection is necessary.
• Ability to understand and follow both oral and written instructions
• Help desk support experience is not compulsory.
• Canadian residents only.

Benefits:

• Flexibility to take part in discussions in person or remote online
• Work at home enables you to skip the commute
• No minimum hours required. You can do this full time or part time
• Receive complimentary samples from our sponsors and partners by offering your honest feedback on their products
• Opportunity to test and review new products or services before they are released to the public

Compensation:

• Up to $850/week (varies based on the focus group or research assignment chosen)

This position is suitable for those seeking temporary, part time, or full time work. The hours are flexible and no prior experience is required. This is an excellent opportunity to supplement your income if you are a help desk support or anyone seeking a flexible part time remote work at home job.

Apply now and see if you qualify.

Job Description

Job Description

Technical Help Desk & Field Support Analyst, A&R Solutions Position overview: As a Technical Help Desk & Field Support Analyst, you will play a key role in supporting IT operations across multiple client sites in the Northeastern Ontario region(North Bay & Sudbury). You will serve as the first point of contact for all technical support needs, representing A&R Solutions in a professional and customer-focused manner. Your primary responsibilities will include diagnosing, troubleshooting, and resolving a wide range of hardware and software issues, as well as installing and maintaining IT infrastructure across client environments. You will collaborate with internal teams, including Networking and Infrastructure, to ensure seamless and secure technology operations. Key Responsibilities * Provide end-user technical support both remotely and onsite. * Diagnose and resolve hardware, software, and network-related issues. * Install and configure PCs, laptops, printers, and other IT equipment. * Maintain and monitor RMM (Remote Monitoring and Management) and antivirus systems. * Perform regular system updates and security maintenance. * Support onboarding and offboarding processes for users. * Dispose of outdated or non-functional equipment as needed. * Ensure the computer/server room is organized and maintained. * Escalate complex issues to appropriate technical teams or management. * Collaborate with the Networking team on firewall, switch, internet, and wireless issues. * Support Infrastructure team with server, SaaS applications, and security protocols. * Keep documentation and client site information accurate and up to date. * Log all support activities and outcomes in the internal ticketing system. * Monitor and report on system performance and other key metrics. * Comply with internal policies, standards, and procedures. * Participate in monthly team meetings and contribute to group discussions. * Stay current with new technologies through regular training. * Perform additional tasks and project work as assigned. Scope and Impact As a front-line member of the Customer Support Group, you are critical to maintaining uptime and operational stability for A&R Solutions’ client base. Your ability to troubleshoot and resolve issues efficiently ensures client satisfaction and directly contributes to the success of our service delivery.   Benefits * Minimum of 1 week per year of company-supported IT training. * Opportunities for overtime (optional). * Mileage reimbursement for travel. Qualifications * Strong technical knowledge of hardware, software, and networking fundamentals. * Proficiency in Windows OS and Microsoft Office 365. * Familiarity with both domain-based and workgroup-based environments. * Solid understanding of network fundamentals (LAN/WAN, DNS, DHCP, etc.). * Excellent troubleshooting, analytical, and customer service skills. * Strong organizational and time-management abilities. * Effective verbal and written communication skills. * Ability to work both independently and within a team. * Experience in a Managed Services Provider (MSP) environment preferred. * Valid driver’s license, insurance, and reliable vehicle required. Education and Experience * Diploma or degree in Computer Science, Information Technology, or a related field. * Equivalent hands-on experience in a technical support role will also be considered. * Certifications such as CompTIA A+, Network+, or similar are an asset.

Job Description

Job Description

Salary: Hiring Range: $43,700 - $8,598.80 DOE

Interviews will start taking place after August 5, 2025

Why make ONWA your career choice?

Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change.ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members:

Competitive salaries
Generous paid vacation time
Paid time off at Christmas above paid vacation time
Additional paid stat and civic holidays
35-hour work week
Comprehensive benefits program including health, paramedical, dental, vision, and EAP. All premiums are covered by the employer.
Healthcare Spending Account and Lifestyle Spending Account
Participate in CAAT defined benefit pension plan and retire with secure lifetime retirement income
Paid sick days
Paid cultural/personal wellness days
Flexible scheduling to support work-life balance
Ongoing professional development.
Possible reimbursement on a portion of cell phone and internet expenses
Remote/hybrid work offered for various positions

VISION:

At the Ontario Native Womens Association (ONWA), we celebrate and honor the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally, and internationally for generations to come.

SCOPE:

The Mindimooyenh Health System Navigator, Phone and Support Worker will assist community members with accessing health care services in a timely, safe, and culturally appropriate manner. They will support community members with booking appointments, attending appointments, filling out consent forms (paperwork), support administrative functions related to the health clinic, general health navigation, basic health education, follow up on COVID 19 and flu vaccine access and help with health-related issues across Ontario. They are responsible for navigating answers to questions community members may have regarding health issues and ensure community members are able to make an informed educated decision on health-related processes. They will foster and promote cross-cultural awareness and sensitivity for health practitioners.

QUALIFICATIONS:

• A post-secondary diploma and/or certificate in health sciences/ social services ideally with minimum of 1 3 years of successful working experience in providing operational support and data entry in a community health care setting and/ or in a customer service field. A combination of education and experience will be considered.
  
• Knowledge of the health clinic process, Indigenous focus health issues and experience working with Indigenous populations and communities.
  
• Strong communication and writing skills and can clearly and effectively communicate with all stakeholders.
  
• Strong administrative and computer skills.
  
• Must be dependable, able to follow instructions.
  
• Ability to plan, organize and manage time effectively.
  
• Highly motivated individual with the ability to work with minimal supervision.
  
• Ability to follow through on assigned duties.
  
• Friendly and approachable personality.
  
• Ability to navigate health systems and advocate for those in need.
  
• Demonstrated ability to establish and maintain collaborative relationships with community members, Indigenous partner agencies and mainstream agencies and can easily network to create and maintain new relationships and partnerships.
  
• Strong awareness of issues affecting Indigenous women and their families and awareness of available community resources.
  
• Effective problem-solving skills and the ability to work in a face paced environment.
  
• Ability and willingness to work flexible hours.
  
• Proven ability to build trusting relationships at all levels.
  
• Reliable vehicle and appropriate vehicle insurance coverage with 2,000,000 liability and valid Ontario G class drivers license.
  
• Current, valid vulnerable sector criminal records check. Valid 1st Aid/CPR.
  
• Ability to speak an Indigenous Language is considered an asset.
  
• This position requires travel and evening and weekend work.
  
  
• ONWA is committed to implementing measures to protect its community members, staff, and other stakeholders from COVID-19. As a result, ONWA has implemented a mandatory vaccination policy. Exemptions will be made for those with a valid medical exemption; proof of the exemption will be required.
  

Please know, this is an existing role we are looking to fill.

The full salary range for this role is 43,700 - 53,497.60. ONWA conducts annual performance reviews, and employees may be eligible for salary adjustments based on performance outcomes and available funding.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you would like to learn more about the job, please send us an email at

Job Description
Insight Global is looking for a Technical Support Analyst to join one of North America's largest retail and wellness companies. This individual will be located in Bengaluru, India and will be required to go on site two days per week. The ideal candidate will be responsible for the following:
Provide technical support for software and hardware service tickets
Perform preventative maintenance of software /hardware
Support root cause analysis for chronic services issues
Support development and maintenance of relevant documentation
Participate in knowledge transfer activities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
3-5 years of work experience directly related to L2 technology support OR Completed degree or diploma in IT related field and 3+ year work experience in technology support
Experience with call and ticket logging applications (e.g. ServiceNow)
Experience with Active Directory, SCCM, MS Office 365, OneDrive, and AWS cloud services
Experience configuring hardware such as iPhones, iPads, iPods, and printers
Experience with retail type technologies (POS, Ipod, RFID technology)
Experience setting up client/server-based software, such as MMS and Citrix
IT Networking experience LANWAN and Wireless
Knowledge of data cablingcomputer facilities
Experience managing and working alongside external IT support vendors and technicians null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**Req ID:** 331410
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Oracle EBS SCM Technical Support Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
**Job Duties:**
+ Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
+ Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
+ Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
+ Coordinate with other team members on the analysis and resolution of tickets.
+ Communicate with business users for clarification of tickets as required.
+ Coordinate with team members to define and develop solutions.
+ Provide documentation of system technical and configuration changes.
+ Support testing and deployment of new solutions.
+ Provide knowledge transfer and/or training to business users as needed.
+ Facilitate and support client staff with testing activities.
+ Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
+ Build relationships with customers to improve services and ensure service levels are being met
+ Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
+ Coordinate with offshore team to ensure quality delivery of all work products.
**Required Skills:**
+ More than eight years of experience upgrading and supporting Oracle EBS SCM applications.
+ Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
+ Broad understanding of the EBS SCM modules and how they interact.
+ Experience and high proficiency in resolving Oracle EBS tickets and service requests.
+ Proficient in technical development tools in EBS and developing and testing EBS solutions.
+ Proficient with reports development in EBS.
+ Proficient with running and monitoring jobs in EBS
+ Bachelor's degree in Computer Science or Engineering or equivalent work experiences
+ Training and hands on experience on Oracle Fusion projects.
+ Outstanding verbal and written communication skill.
+ Ability to work in a Consulting and team environment.
+ Impeccable customer service and interpersonal skills.
**Nice to Have**
+ Experience working in an onshore/offshore model
+ Oracle Fusion applications certifications
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
INDHCLSMC
#LI-NorthAmerica

**Company Overview:**
**Req ID: 331410**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Oracle EBS SCM Technical Support Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
**Job Description:**
**Job Duties:**
+ Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
+ Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
+ Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
+ Coordinate with other team members on the analysis and resolution of tickets.
+ Communicate with business users for clarification of tickets as required.
+ Coordinate with team members to define and develop solutions.
+ Provide documentation of system technical and configuration changes.
+ Support testing and deployment of new solutions.
+ Provide knowledge transfer and/or training to business users as needed.
+ Facilitate and support client staff with testing activities.
+ Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
+ Build relationships with customers to improve services and ensure service levels are being met
+ Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
+ Coordinate with offshore team to ensure quality delivery of all work products.
**Required Skills:**
+ 8+ years of of experience upgrading and supporting Oracle EBS SCM applications.
+ Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
+ Broad understanding of the EBS SCM modules and how they interact.
+ Experience and high proficiency in resolving Oracle EBS tickets and service requests.
+ Proficient in technical development tools in EBS and developing and testing EBS solutions.
+ Proficient with reports development in EBS.
+ Proficient with running and monitoring jobs in EBS
+ Bachelor's degree in Computer Science or Engineering or equivalent work experiences
+ Training and hands on experience on Oracle Fusion projects.
+ Outstanding verbal and written communication skill.
+ Ability to work in a Consulting and team environment.
+ Impeccable customer service and interpersonal skills.
**Nice to Have**
+ Experience working in an onshore/offshore model
+ Oracle Fusion applications certifications
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.