12 IT Support Specialists jobs in Fredericton

Job Summary

We are seeking a compassionate and dedicated Support Worker to join our team. The ideal candidate will provide essential care and support to individuals in various settings, including home care, assisted living, nursing homes, and hospice environments. This role is vital in enhancing the quality of life for our clients by assisting them with daily activities and ensuring their comfort and safety.

Responsibilities

• Provide personal care to clients, including assistance with bathing, dressing, grooming, and toileting.
• Support clients with meal preparation and ensure they receive proper nutrition.
• Assist individuals with mobility and physical activities to promote independence.
• Offer companionship and emotional support to enhance the well-being of clients.
• Monitor and document changes in clients' health status and report any concerns to appropriate personnel.
• Engage clients in recreational activities to promote social interaction and mental stimulation.
• Maintain a clean and safe environment for clients by performing light housekeeping duties as needed.
• Collaborate with healthcare professionals to implement individualized care plans for each client.

Skills

• Experience in hospice care, patient care, or senior care is highly desirable.
• Knowledge of dementia care practices is a plus.
• Strong caregiving skills with the ability to provide compassionate support.
• Familiarity with assisted living or nursing home environments is beneficial.
• Excellent communication skills to interact effectively with clients, families, and team members.
• Ability to perform meal preparation tailored to individual dietary needs.
• A nurturing attitude with patience and empathy towards clients' needs.
• Strong organizational skills to manage multiple tasks efficiently while ensuring high-quality care.

Join us in making a difference in the lives of those we serve by providing exceptional support and care

Job Type: Part-time

Pay: $22.34-$23.36 per hour

Work Location: In person

Job Title: Product Support Engineer

Location: Remote Role

Interview: Video Interview

Description:

• We are looking for a dedicated and technically skilled Product Support Engineer to provide end-user support for application and system-related issues. This role requires solid technical troubleshooting abilities, effective communication, and a customer-first mindset. The ideal candidate will work under limited supervision and apply discretion, judgment, and experience to resolve moderately complex issues in a timely and efficient manner.

• The Product Support Engineer will be responsible for identifying, researching, and resolving technical problems, while also documenting and tracking issues using ticketing systems. This role involves collaborating with cross-functional teams to ensure seamless resolution and continuous improvement in product support services.

Key Responsibilities :

• Provide technical support to end users via phone, email, and online platforms.

• Troubleshoot and resolve moderately complex application, system, or configuration issues.

• Analyze data errors and apply .NET-based fixes or workarounds where applicable.

• Track, document, and monitor support cases using appropriate tools (e.g., ticketing systems).

• Escalate unresolved issues to higher-tier engineering or development teams.

• Collaborate with development, QA, and product teams to support customer applications.

• Maintain documentation related to known issues, resolutions, and workarounds.

• Prioritize support requests based on impact and urgency, ensuring SLAs are met.

• Contribute to continuous improvement of support processes and end-user experience.

Required Qualifications and Skills :

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 6+ years of experience in help desk or technical support, providing Level 1 or Level 2 support to end users.

• 5+ years of experience with verbal and written communication, effectively conveying technical details to both technical and non-technical users.

• 5+ years of experience applying structured problem-solving skills to diagnose and resolve application and system issues.

• 8+ years of experience using Microsoft Office products, including Excel for data review and Outlook for communication and ticket tracking.

• 3+ years of experience supporting .NET-based applications, including error analysis, basic debugging, and user-side issue resolution.

• 2+ years of experience working in organizations that emphasize continuous improvement and consumer-focused service delivery.

Preferred Qualifications :

• 1+ year of experience working in IT systems or infrastructure support roles, with exposure to software deployment or systems administration.

• 1+ year of experience with SQL, including querying for troubleshooting and data validation.

• 1+ year of experience using ticketing systems such as ServiceNow, Jira, or Zendesk to track and manage support requests.

Soft Skills :

• Strong attention to detail and organizational skills.

• Ability to work independently under limited supervision.

• High level of discretion and prioritization in managing multiple support tasks.

• A collaborative mindset with a focus on delivering excellent customer service.

Responsibilities

• Ability to Works with remote support team, vendors, end users, Customer Service Representatives and other technical staff to resolve Azure deployment and infrastructure services issues.
• Deployment of Azure hosted apps utilizing using automation tools
• Foundation Setup, Cloud Environment build and Migration
• Creating and Managing Documentation/Run Books

Azure Skill Requirements

• Hands-on experience using compute, networking, storage, database Deployment and Azure managements services
• Ability to evaluate cloud application requirements and prepare architectural recommendations for implementation, deployment, and provisioning applications on Azure
• Knowledge Azure CLI, Azure APIs, Azure Subscription and Billing Console
• Design a hybrid architecture using key Azure technologies (e.g., VPN, Azure Express route)
• Ability to provide best practice guidance on the architectural design across multiple applications and projects of the enterprise
• Familiarity with a scripting language
• Map business objectives to application/architecture requirements
• Architect a continuous integration and deployment process
• Create modify and update process document for team

Qualification

Overall experience of 8+ years (Cloud + Windows/Linux) including 3+ years of exclusive Azure cloud Operation and migratoin experinace

Certification Requirement

Microsoft Azure Architect - Exam AZ-303/AZ-304

Soft Skils

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Job Description

About Us
Adapt Healthcare is committed to improving working conditions for healthcare professionals by helping facilities achieve and maintain proper caregiver/patient ratios. We are dedicated to connecting excellent healthcare workers with the best healthcare facilities.

Job Summary
We are seeking experienced and dedicated PSWs to join our pool of nurses in the NB region for casual/ contract/ travel role assisgnments across NB. Your resume will be added to our candidate pool and one of our recruiters will call you to discuss the poisition that might be suitable based on your availability, yoiur preference and job available at the time of interview.

Qualifications

• Recent experience as an PSW in any care setting

• Ability to work as part of a team and provide quality care to residents

• Valid work authorization in Canada

Benefits

• Competitive wage We value and recognize your commitment to serving underserved communities

• Paid travel Travel compensation based on distance

• Paid on-site orientation and training

• Flexibility For casual positions, Choose the shifts that fit your schedule, allowing you to maintain your current job

Why Join Us?
This is a great opportunity to earn additional income while continuing your current employment and making a difference in your community.

Note to candidates outside Canada: Applications without valid and current Canadian work authorization will not be considered.

Job Description

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description:

• Providing effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Escalate issues to Support Manager based on the severity of the issue
• Update user documentation.
• Providing excellent customer service and product knowledge to maintain customer satisfaction.
• Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills:

• Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
• Strong development skills including; Test automation, Mobile and Web development testing methods
• Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
• Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
• Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
• Knowledge of and hands-on experience with remote troubleshooting technologies
• Strong written, verbal and presentation skills
• Strong problem solving and analytical skills
• Strong ability to work independently and within a team
• Ability to multi-task across multiple products within different technology platforms
• English and German fluency both written and spoken, English required, English/German preferred
• Ability to work an 8 hour shift within the business hours of CEST

Required Experience:

• 2 years development experience with an emphasis on application testing and scripting
• 2 years experience in a customer facing role with a SaaS software/application development company
• 1 year experience with technical documentation writing

Job Description

Job Title: Senior Customer Service Technician Support

Department: Service & Support

Revision Date: 9/2/2025

Location: New Brunswick, CAN

Level: S3

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit

Responsibilities:

• Provide advanced troubleshooting for complex technical support issues to assist customers and Tier I & II technicians in the resolution of support issues with equipment and software
• Escalate tickets and work with System Engineering, R&D, Product Line Management and other groups to resolve issue. Communicates resolution to both internal departments and external customers.
• Resolves escalated tickets and communicates resolution. Act as resource for NOC personnel.
• Develop and administer processes related to incident resolutions
• Host customer calls as the moderator and Subject Matter Expert (SME). Communicate minutes and action plan.
• Review new and existing system configurations to find issues and escalate to the proper department.
• Perform advanced troubleshooting for complex issues to assist customers in the resolution of issues with hardware, software and configuration.
• Provide a high level of expertise on issues related to VoIP, SIP, Network and IP based call 911 delivery.
• Responsible for assisting with, and troubleshoot, system and third-party software upgrades.
• Travel to customer sites to assist with troubleshooting or customer meetings
• Required to serve on a rotational, on-call schedule for 24x7 escalation and may be required to work weekends, evenings, holidays and non-standard hours as site issues arise.
• required to work weekends, evenings, holidays and non-standard hours as site issues arise.
• Other duties as assigned

Requirements:

• Strong knowledge and experience of IP Networking.
• VoIP and Telephony experience is an asset.
• Knowledge of standard equipment used in Central Office and remote sites is an asset.
• Networking basics experience in domains, active directory, DHCP, DNS is required.
• Familiarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting).
• Experience with structured cabling, cable termination and circuit testing (i.e. POTS, T1, PR1, CAMA) is highly desired
• Hands-on experience with LAN’s, WAN’s and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired.
• Working knowledge of Microsoft Excel, Word, PowerPoint.
• Excellent customer service, communication, listening and human relations skills are required to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member.
• Attention to detail, organizational and time management skills are essential to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast-paced environment.
• Good problem-solving skills, self-motivation and good judgment.
• High level of professionalism, integrity, and proven ability to work unsupervised.
• Will need to undergo a security background check.
• Fluent communication and written skills in English. Spoken and written French would be an asset.
• 5 Years' + Network Operating Center and Customer Service experience.

Qualifications:

• Electronic Technician, or Technologist Diploma/Telecommunication Technician.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Titre du poste : Technicien principal du service à la clientèle

Ministère : Service et soutien

Date de révision : 9/2/2025

Lieu : Nouveau-Brunswick

Niveau : S3

Aperçu de l'entreprise :

Comtech Telecommunications Corp. est une entreprise technologique mondiale de premier plan qui fournit des solutions de réseaux terrestres et sans fil, des services d'urgence 9-1-1 de nouvelle génération, des technologies de communications spatiales et par satellite et des capacités infonuagiques natives aux clients commerciaux et gouvernementaux du monde entier. Notre culture unique d'innovation et d'autonomisation des employés libère une passion sans relâche pour la réussite des clients. Avec de multiples installations situées dans des corridors technologiques aux États-Unis et dans le monde entier, Comtech tire parti de sa présence mondiale, de son leadership technologique et de ses décennies d'expérience pour créer les solutions de communication les plus innovantes au monde. Pour plus d'informations, veuillez consulter

Responsabilités :

• Fournir un dépannage avancé pour les problèmes de soutien technique complexes afin d'aider les clients et les techniciens de niveau I et II à résoudre les problèmes de support avec l'équipement et les logiciels
• Faites remonter les tickets et travaillez avec l'ingénierie système, la R&D, la gestion de la gamme de produits et d'autres groupes pour résoudre les problèmes. Communique la résolution aux services internes et aux clients externes.
• Résout les tickets transmis aux échelons supérieurs et communique la résolution. Agir à titre de ressource pour le personnel de la CNP.
• Élaborer et administrer des processus liés à la résolution d'incidents
• Organiser les appels des clients en tant que modérateur et expert en la matière (PME). Communiquez le procès-verbal et le plan d'action.
• Examinez les configurations des systèmes nouveaux et existants pour trouver les problèmes et les transmettre au service approprié.
• Effectuer un dépannage avancé pour les problèmes complexes afin d'aider les clients à résoudre les problèmes liés au matériel, aux logiciels et à la configuration.
• Fournir un haut niveau d'expertise sur les questions liées à la VoIP, au SIP, au réseau et à la livraison d'appels IP au 911.
• Responsable de l'aide et du dépannage des mises à niveau du système et des logiciels tiers.
• Se rendre chez les clients pour aider au dépannage ou aux réunions avec les clients
• Être tenu de servir selon un horaire de rotation et de garde pour l'escalade 24 heures sur 24, 7 jours sur 7, et peut être tenu de travailler les fins de semaine, les soirs, les jours fériés et les heures atypiques lorsque des problèmes surviennent sur le site.
• doivent travailler les fins de semaine, les soirs, les jours fériés et les heures atypiques lorsque des problèmes surviennent.
• Autres tâches assignées

Exigences :

• Solide connaissance et expérience des réseaux IP.
• De l'expérience en VoIP et en téléphonie est un atout.
• La connaissance de l'équipement standard utilisé dans les bureaux centraux et les sites éloignés est un atout.
• Une expérience de base en réseautage dans les domaines, Active Directory, DHCP, DNS est requise.
• Connaissance des réseaux, des commutateurs, des routeurs, de l'ASA (SNMP, Syslog Research, dépannage).
• Une expérience du câblage structuré, de la terminaison de câble et des essais de circuits (c.-à-d. POTS, T1, PR1, CAMA) est fortement recherchée
• Une expérience pratique avec les commutateurs LAN, WAN et CISCO, ainsi que la connaissance de Wire Shark, des traces, de l'accès à distance, etc. sont fortement recherchées.
• Connaissance pratique de Microsoft Excel, Word, PowerPoint.
• D'excellentes compétences en service à la clientèle, en communication, en écoute et en relations humaines sont requises pour déterminer les besoins des clients, comprendre et transmettre l'information, établir une relation positive, la confiance et participer en tant que membre efficace de l'équipe.
• Le souci du détail, l'organisation et la gestion du temps sont essentiels pour saisir des données avec précision, tenir des dossiers, se concentrer sur de multiples priorités et gérer des volumes élevés d'alertes dans un environnement en évolution rapide.
• Bonnes compétences en résolution de problèmes, automotivation et bon jugement.
• Haut niveau de professionnalisme, d'intégrité et de capacité éprouvée à travailler sans supervision.
• Devra se soumettre à une vérification des antécédents de sécurité.
• Communication courante et compétences écrites en anglais. Le français parlé et écrit serait un atout.
• 5 ans + d'expérience dans le centre d'exploitation du réseau et le service à la clientèle

Qualifications requises :

• Technicien en électronique, ou diplôme de technologue/technicien en télécommunications.

Les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, à la couleur, à la religion, au sexe, à l'origine nationale, au statut d'ancien combattant protégé par une déficience ou à d'autres caractéristiques protégées par la loi.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers

• Fournir un support technique de qualité aux clients par téléphone, par courriel, ou par d'autres moyens de communication à distance;
• Diagnostiquer les problèmes techniques, identifier les pannes éventuelles, et guider les clients dans le processus de résolution;
• Effectuer des dépannages avancés en utilisant des outils et logiciels de diagnostic à distance;
• Documenter les cas de support technique, y compris les problèmes rencontrés et les solutions apportées, pour le suivi interne et externe;
• Collaborer avec l'équipe d'ingénierie pour résoudre les problèmes techniques complexes;
• Former les clients sur l'utilisation des systèmes de contrôle de l'éclairage, y compris l'explication des fonctionnalités et des meilleures pratiques;
• Suivre les procédures de support technique pour garantir des réponses cohérentes et efficaces aux problèmes des clients;
• Analyser la performance des systèmes à la fin des périodes de rodage en consultant et analysant des bases de données et produire les rapports détaillant les observations et recommandations ainsi que des analyses énergétiques;
• Assurer un suivi des cas de support jusqu'à ce qu'ils soient résolus à la satisfaction du client;
• Participer à l'amélioration continue du service en fournissant des commentaires sur les problèmes récurrents et en proposant des solutions d'amélioration.

• Diplôme universitaire en génie logiciel, informatique avec minimum 3 années d’expérience, DEC en génie informatique ou électrique avec minimum 5 années d’expérience, ou toute autre formation dans un domaine connexe et expérience jugées pertinentes.
• Expérience antérieure dans un rôle de soutien technique à distance est un atout.
• Connaissance approfondie des systèmes de contrôle de l'éclairage est un avantage.
• Compétences en communication orale et écrite en anglais exceptionnelles pour interagir efficacement avec les clients.
• Capacité à diagnostiquer et résoudre des problèmes techniques de manière méthodique.
• Excellentes compétences en service à la clientèle pour assurer la satisfaction du client.
• Capacité à travailler de manière autonome et en équipe.
• Capacité à gérer et à hiérarchiser plusieurs cas de support en parallèle.
• Maîtriser le SQL pour l’interrogation de bases de données et démontrer une forte compétence en manipulation de données avec Excel avancé (atout).
• Savoir identifier des tendances, interpréter les données et en tirer des conclusions pertinentes.
• Être capable de transformer des données complexes en tableaux de bord clairs et en graphiques compréhensibles.
• Disponibilité à travailler en horaires flexibles si nécessaire, y compris des visites chez le client à l'occasion, pour de l'aide à l'intégration et de la formation.

Job Title: Senior Customer Service Technician Support

Department: Service & Support

Revision Date: 9/2/2025

Location: New Brunswick, CAN

Level: S3

 Company Overview:

Responsibilities:

Requirements:

Qualifications: 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law. 

Titre du poste : Technicien principal du service à la clientèle

Ministère : Service et soutien

Date de révision : 9/2/2025

Lieu : Nouveau-Brunswick 

Niveau : S3

 Aperçu de l'entreprise :

Comtech Telecommunications Corp. est une entreprise technologique mondiale de premier plan qui fournit des solutions de réseaux terrestres et sans fil, des services d'urgence 9-1-1 de nouvelle génération, des technologies de communications spatiales et par satellite et des capacités infonuagiques natives aux clients commerciaux et gouvernementaux du monde entier. Notre culture unique d'innovation et d'autonomisation des employés libère une passion sans relâche pour la réussite des clients. Avec de multiples installations situées dans des corridors technologiques aux États-Unis et dans le monde entier, Comtech tire parti de sa présence mondiale, de son leadership technologique et de ses décennies d'expérience pour créer les solutions de communication les plus innovantes au monde. Pour plus d'informations, veuillez consulter .

Responsabilités :

Exigences :

Qualifications requises : 

Les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, à la couleur, à la religion, au sexe, à l'origine nationale, au statut d'ancien combattant protégé par une déficience ou à d'autres caractéristiques protégées par la loi.