92 IT Troubleshooting jobs in Canada

Job Description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Technical Support Specialist of the Technical Op’s Services Technical Support team with focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support.

Responsibilities include implementation of all necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. Success in this role requires strong people management and technical skills.

Key Characteristics 

• Able to communicate with fellow Technical Support team, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service

• Highlight chronic issues in product to Product Managers and engineering personnel and assist in implementing solutions

• Able to provide training facilitation to both internal & external customers as a subject matter expert with specific product focus on P&D/Legacy(Ozonia, Aquaray UV, Clarifiers, DAF’s, MBBR etc…)  product lines

• Strong focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams

Duties & Responsibilities

• Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer, update Customer Technical Support Cases (CTS) and ensure the technical closure of the case is recorded & validated with the customer

• Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement

• Communicate with fellow Technical Support team members, process & controls groups to ensure cases are recorded and understood to allow uninterrupted customer service

• Lead the resolution of customer complaints and issues throughout a project lifecycle

• Investigate and report cases in the CTS application

• Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify & resolve systemic issues across the business

• Active participation in Large Issue review meetings, responsible for the project to be completed on budget through tracking all project costs when leading complicated solutions to large issues

• Develop and maintain an in-depth knowledge of all Veolia WTS and service offerings specific to P&D/Legacy Business and related products

Please note : This role can be based in one of our offices across NORAM, or it can be 100% remotely, depending on the candidate's experience and preference. There is minimal travel required to customer sites and Veolia offices, as deemed necessary.

Knowledge, Skills & Abilities 

• Ability to multitask on several concurrent projects

• Ability to effectively present ideas and information verbally and through written documentation

• Demonstrated ability to work independently

• Be able to trouble shoot and repair Mechanical and Electrical components typically found in water treatment plants (pumps, blowers, valves etc…) via the phone with an operator or at a plant site

• Have working knowledge of PLC controls and basic abilities to modify and read PLC logic

• Be able to read and understand Process Flow Diagrams (PFD’s), Process and Instrument Drawings (P&ID’s), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)

Education & Experience

Required:

• 5 years’ experience with Veolia WTS systems or equivalent industry experience

• 5 years of client relationship management experience
   

Preferred:

• Relevant field experience working on Veolia WTS products

• Background in Root Cause Analysis (RCA) tools

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field

• Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, P&D (purification & disinfection), ADT and Thermal technologies

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Description

Salary: $70,000-$0,000 yearly salary + benefits. (See below for more details)

About us:

Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial optionswere here to change that.
As one of Canadas fastest-growing fintech companies, annually we help 1 million customers explore their financing options with easeonline, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact.
To learn more about our products please visit our website here:

Job Overview:

Spring Financial is seeking a talented and motivated System Administrator to join our dynamic IT department. As a System Administrator, you will play a crucial role in maintaining, upgrading, and optimizing our IT infrastructure, ensuring the reliability, security, and performance of our systems. Your technical expertise and problem-solving skills will contribute to the smooth operation of our online platform and services, enabling millions of Canadians to access financing with ease.

NOTE: This is a full-time, permanent, hybrid position in downtown Vancouver. While hybrid, some weeks may require full in-office attendance based on business needs.

What Youll Be Doing:

• Manage and monitor the company's IT infrastructure, including servers, networks, and hardware components.
• Perform regular system maintenance, software updates, and security patches to ensure optimal performance and security.
• Troubleshoot hardware and software issues, providing timely resolutions to minimize downtime and disruptions.
• Collaborate with cross-functional teams to implement IT projects, upgrades, and enhancements.
• Administer user accounts, permissions, and access controls to ensure data integrity and security.
• Conduct regular backups and implement disaster recovery strategies to safeguard critical data.
• Monitor system performance and proactively identify and address potential bottlenecks or issues.
• Stay current with industry trends and best practices to recommend improvements and innovations.
• Document technical processes, configurations, and procedures for knowledge sharing and training.
• Assist in vendor and hardware research for new purchases or vendor procurement
• Manage our RMM for workstation configurations, maintenance, and security
• Manage and maintain SaaS services, ranging across productivity, collaboration, infrastructure, and security

What You Should Have

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a System Administrator or in a similar IT role.
• Strong proficiency with Server and Desktop Windows, exposure to Linux an asset
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
• Good understanding of networking concepts and processes.
• Experience with system monitoring tools and performance optimization techniques.
• Excellent problem-solving skills with a proactive and detail-oriented approach.
• Strong communication skills to collaborate effectively with team members and stakeholders, as well as ability to work independently.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

What We Will Give You:

• Competitive annual salary ranging from 70,000 to 80,000, reflective of experience and impact.
• Comprehensive benefits package, including extended health, dental, and vision coverage with 100% of monthly premiums covered by the Spring.
• GRSP matching program to support your long-term financial goals.
• Transit-Friendly Employer (Transit allowance).
• A modern, collaborative workspace in the heart of downtown Vancouver.
• Ongoing career growth opportunities.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

---

Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone.

Thank you for your interest! We appreciate your time and look forward to reviewing your application!

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement. 

YOU'LL HAVE THE OPPORTUNITY TO:

• Design, install and configure servers according to industry best practices

• Collaborate with architecture teams in developing IT solutions at the infrastructure level.

• Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.

• Demonstrates ability to provide required maintenance and maintain system documentation.

• Contribute to system continuous improvement, operations, maintenance, and monitoring 

• Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.

• Participates in technical research and development to promote innovation within the backend infrastructure environment

• Assists project teams in technical issues

• Provides support and technical assistance to operational support staff, development teams, as well as all system users if needed.

• Participate incident resolution and documentation

• Other duties as requested by manager dependant on operational needs

• Provide off-hours on call support for critical production systems when required

• Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.

• As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: 
 

• Bachelor’s degree in computer science (or related area) preferred.

• Managing deployments/rollouts

• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server

• A solid understanding of LAN/WAN networking

• Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise

• Knowledge on Commvault. Knowledge of other backup solutions will be an asset

• Knowledge on Dynatrace monitoring tools will be an asset.

• Group Policy design and configuration

• Linux/UNIX administration

• Active Directory/LDAP user and group administration

• Ability to troubleshoot network issues including back bone infrastructure issues

• Good understanding of public cloud infrastructure and network connectivity services

• Familiar with ServiceNow CMDB or ITSM / ITIL framework

• Strong communication and documentation skills

• Flexible and able to adapt to a rapidly changing environment

• Must be organized and can manage small improvements projects of short duration

• Positive, self-motivated individual who can complete tasks independently

• Must be a team player

• Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1