116 l2 Support jobs in Canada

English

Work must be completed at the physical location. There is no option to work remotely.

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Bilingual

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.

The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.

Responsibilities:

Level 1 Support:

• Act as the initial point of contact for the internal team seeking technical assistance via phone or email related to hardware (laptops, phones, printers, etc.), internal applications, and server/network infrastructure.
• Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
• Determine optimal solutions based on the issue and details provided by customers.
• Guide customers through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Document events and problems, along with their resolutions, in logs.
• Follow up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal team.
• Identify and propose possible improvements to procedures.
• Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.

Inventory Management:

• Oversee and maintain accurate records of IT hardware and software inventory.
• Collaborate with relevant teams to optimize inventory levels.
• Conduct regular audits to ensure inventory accuracy.

EDR/XDR Tools:

• Monitor and respond to security incidents and threats effectively.

Active Directory Management:

• Create, modify, and manage user accounts, groups, and permissions.

Office 365 Administration:

• Manage user accounts, licenses, and security settings.

Network Monitoring:

• Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation.
• Collaborate with network engineers to optimize network infrastructure.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
• Create technical documentation and guides as needed.

Incident Response:

• Participate in incident response activities, including identifying, mitigating, and recovering from security incidents.
• Collaborate with the security team to develop incident response plans.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2-4 years of experience as an IT help desk technician.
• Proficiency in EDR/XDR tools.
• In-depth knowledge of Active Directory management and Windows Server administration.
• Experience with Office 365 administration and cloud-based services.
• Good understanding of network monitoring and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Relevant certifications such as CCNA and CompTIA are a plus.

Join Us: Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike.

We deliver preventative maintenance and project services to protect our client’s people and their properties.

Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals

Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace.

In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.

The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.

Responsibilities:

Level 1 Support:

• Act as the initial point of contact for the internal team seeking technical assistance via phone or email related to hardware (laptops, phones, printers, etc.), internal applications, and server/network infrastructure.
• Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
• Determine optimal solutions based on the issue and details provided by customers.
• Guide customers through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Document events and problems, along with their resolutions, in logs.
• Follow up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal team.
• Identify and propose possible improvements to procedures.
• Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.

Inventory Management:

• Oversee and maintain accurate records of IT hardware and software inventory.
• Collaborate with relevant teams to optimize inventory levels.
• Conduct regular audits to ensure inventory accuracy.

EDR/XDR Tools:

• Monitor and respond to security incidents and threats effectively.

Active Directory Management:

• Create, modify, and manage user accounts, groups, and permissions.

Office 365 Administration:

• Manage user accounts, licenses, and security settings.

Network Monitoring:

• Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation.
• Collaborate with network engineers to optimize network infrastructure.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
• Create technical documentation and guides as needed.

Incident Response:

• Participate in incident response activities, including identifying, mitigating, and recovering from security incidents.
• Collaborate with the security team to develop incident response plans.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2-4 years of experience as an IT help desk technician.
• Proficiency in EDR/XDR tools.
• In-depth knowledge of Active Directory management and Windows Server administration.
• Experience with Office 365 administration and cloud-based services.
• Good understanding of network monitoring and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Relevant certifications such as CCNA and CompTIA are a plus.

Join Us: Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike.

We deliver preventative maintenance and project services to protect our client’s people and their properties.

Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals

Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace.

In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

Join our team as a Claims Processing Help Desk Associate where you will play a vital role in supporting our customers with their claims inquiries and issues. As a full-time member of our organization, you will thrive in a dynamic work environment, leveraging your analytical skills and customer service expertise to elevate the client experience. Your contributions will ensure that the claims processing function operates smoothly, positively impacting both our customers and the overall efficiency of our services.

Key Responsibilities

Assist customers with claims-related inquiries and provide appropriate solutions or guidance.
Process, review, and manage claims documentation to ensure accuracy and compliance.
Utilize analytical skills to troubleshoot claims processing issues effectively.
Maintain comprehensive records of all customer interactions and claim statuses.
Collaborate with team members to resolve complex claims and enhance service delivery.
Provide technical support and guidance to customers regarding claim submissions and follow-ups.
Contribute to the continuous improvement of claims processing procedures and best practices.
Required and preferred qualifications

High school diploma or equivalent required; further education is a plus.
1-2 years of experience in customer service or claims processing preferred.
Proficient with Microsoft Office Suite and claims processing software.
Strong problem-solving abilities with attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and work effectively in a collaborative environment.
We pride ourselves on fostering a supportive company culture that values growth and development among our employees. Our modern workplace model includes an array of benefits, including competitive compensation, health insurance, and opportunities for professional development. You will have the chance to enhance your skills while contributing to our customer-centric mission.

Our team structure encourages cross-functional collaboration, allowing you to interact with various departments and build strong working relationships. You will report directly to the Claims Processing Manager, ensuring clear communication and alignment with departmental goals. Together, we strive to create a positive and efficient claims processing experience for our customers.