2,386 Lead Analyst jobs in Canada

Enterprise Analytics Services (EAS) team (Part of Cloud Technology Services Organization) seeks a highly motivated and experienced Engineering Lead Analyst to enhance our Business Intelligence Services. This role requires a strategic thinker and hands-on contributor who thrives in a fast-paced environment, passionate about building and managing best-in-class BI products as a service. The overall objective is to ensure quality standards are met within existing and planned frameworks. This is a senior level position responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.
**Responsibilities:**
+ Design, develop, and maintain automation solutions to streamline the deployment, configuration, and lifecycle management of complex systems.
+ Identifying tasks that are repetitive, time-consuming and, strategically implement automation to optimize resource capabilities, improve efficiency and cost savings.
+ Possess a strong understanding of DevOps and SRE principles, applying them to enhance the reliability, scalability, and efficiency of automation solutions.
+ A solid grasp of modern data technologies is essential. Build robust automations tailored for data product ecosystems, enabling seamless integration, processing, and management of complex data workflows.
+ Engineer and customize enterprise platforms to align with evolving organizational requirements, ensuring scalability, reliability, and maintainability.
+ Build and deliver custom solutions, enhancements and extensions that improve system capabilities, operational workflows, and end-user experience.
+ Evaluate and certify new product features and releases through structured testing and validation to ensure compatibility, performance, and security within the enterprise environment.
+ Collaborate cross-functionally with operations teams to provide technical guidance, develop fit-for-purpose automation tools, and support production needs.
+ Engage with external vendors and internal stakeholders to coordinate product features, raise enhancement requests, and resolve technical issues efficiently.
+ Liaise with end users and internal customers to gather requirements, provide technical solutions, and deliver a high standard of service and support.
+ Contribute to the overall system architecture and engineering strategy, promoting automation-first approaches and reusable design patterns.
+ Document processes, solutions, and best practices to ensure transparency, knowledge sharing, and operational excellence.
**Qualifications:**
+ Total 8+ years of IT experience
+ Solid hands-on experience of 6+ years with Linux operating systems, including extensive experience with VMware environments.
+ Solid proficiency cultivated over 6+ years in Unix Shell scripting, Ansible, Terraform, Python scripting, and Java for robust automation and development.
+ Proven experience of 5+ years architecting, deploying, and managing solutions utilizing containerization technologies, including Docker, Kubernetes, OpenShift, and Helm, in production environments.
+ Extensive expertise with 5+ years of hands-on experience in SQL language, complemented by a strong command of multiple Relational Database Management Systems (RDBMS), HiveQL, and Spark for data manipulation and analysis.
+ Experience working with AWS/GCP. Certification is preferred.
+ Demonstrated DevOps skills with a minimum of 4 years of experience, including proficiency in version control (GitHub) and practical application of CI/CD tools (e.g., Jenkins, Tekton, Harness).
+ Preferred experience with observability tools like Grafana, Elastic Kibana, Splunk etc.
**Education:**
+ Bachelor's degree/University degree or equivalent experience
+ Master's degree preferred
---
**Job Family Group:**
Technology
---
**Job Family:**
Systems & Engineering
---
**Time Type:**
Full time
---
**Primary Location Full Time Salary Range:**
$120,800.00 - $170,800.00
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

CITI Bank Enterprise Analytical Services organization is seeking a highly skilled and experienced Lead Developer for the Reporting Framework. This critical framework is essential for collecting and analyzing utilization metrics from our Analytical Services Platform, automating billing and chargeback processes, and developing insightful dashboards. The ideal candidate will be a technical leader with a strong background in big data technologies, ETL design, and performance optimization.
As the Lead Developer, you will be a key driver of the reporting framework's success, responsible for its design, development, and maintenance. You will play a pivotal role in shaping our data reporting capabilities and providing crucial business intelligence to stakeholders.
**Responsibilities:**
+ **Full-Lifecycle Development:**
+ Design, develop, and implement a ETL based reporting framework, focusing on data collection, transformation, and presentation.
+ Utilize a robust technology stack including Spark, Hive, Ozone, and Hadoop to process large volumes of data efficiently.
+ Write and optimize complex ETL jobs using PySpark and advanced Python scripting.
+ Design and manage data storage in various databases, including Oracle for structured data and MongoDB for flexible data models.
+ Develop and maintain automated job schedules using Autosys for seamless data pipeline execution.
+ Hands-on experience on developing reporting dashboards using enterprise BI products.
+ **Technical Leadership & Collaboration:**
+ Act as the technical subject matter expert (SME) for the reporting framework, providing guidance and mentorship to the development team.
+ Lead requirements gathering discussions with business stakeholders and product owners to understand reporting needs and translate them into technical solutions.
+ Coordinate closely with the QA team to ensure thorough testing and data validation, maintaining high standards of data accuracy and integrity.
+ Collaborate with other development teams and data engineers to ensure data sources are integrated correctly and efficiently.
+ **Performance & Optimization:**
+ Design the framework with an "ETL design mindset," focusing on modularity, scalability, and maintainability.
+ Proactively identify and resolve performance bottlenecks in data pipelines and queries.
+ Ensure the framework's code is optimized for high performance and low latency.
+ Apply advanced Unix scripting for automation, system administration, and data management tasks.
+ **Issue Resolution & Support:**
+ Timely analyze and resolve user issues and incidents related to the reporting framework as a development SME.
+ Conduct root cause analysis for production issues and implement long-term fixes.
+ Participate in code reviews to ensure code quality, best practices, and security standards are met.
**Qualifications:**
+ **Experience:**
+ 10+ years of experience in data engineering, software development, or a similar role, with at least 2 years in a lead capacity.
+ Extensive experience with big data technologies such as Spark, Hive, Hadoop, and Ozone.
+ Proven experience with ETL pipeline design and development.
+ Hands-on experience with scheduling tools like Autosys.
+ **Technical Skills:**
+ Expert proficiency in Python and PySpark.
+ Strong experience with advanced Unix scripting.
+ Deep knowledge of relational databases (Oracle) and NoSQL databases (MongoDB).
+ Solid understanding of data modeling, data warehousing, and performance tuning.
+ Familiarity with data visualization tools and dashboard development is a plus.
+ **Soft Skills:**
+ Excellent problem-solving and analytical skills, with a keen eye for detail.
+ Strong communication and leadership skills, with the ability to manage and mentor a team.
+ Proactive and self-driven, with a strong commitment to delivering high-quality, reliable solutions.
+ Ability to thrive in a fast-paced, collaborative, and results-oriented environment.
**Education:**
+ Bachelor's degree/University degree or equivalent experience
+ Master's degree preferred
---
**Job Family Group:**
Technology
---
**Job Family:**
Systems & Engineering
---
**Time Type:**
Full time
---
**Primary Location Full Time Salary Range:**
$120,800.00 - $170,800.00
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Data Quality Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
FRMT Data Services platform is a global Data Repository built on Enterprise Data Standards and anchored to the Liquidity & Collateral management and reporting for the use of Treasury, Finance and Risk. One of the main responsibility of the team is data management by working closely with Chief Data Office (including Data Stewardship Support and Remediation) along with Finance, Risk & other Technology teams ensuring financial and contractual data readiness for Liquidity, Collateral & Capital related products.
The Data Quality Lead Analyst is a seasoned professional role with following responsibilities and qualifications
**Responsibilities:**
+ Devises methods for identifying data patterns and trends in available data sources.
+ Defines strategies to drive data quality measurement, produce data quality dashboards and reports, and implement data quality strategies to effectively govern data and improve data quality.
+ Works with data quality partners and Technology teams to identify and implement data quality tools. Identify critical data elements, data quality rules, thresholds, and other business requirements.
+ Mentor junior analysts.
+ Applies in-depth understanding and knowledge of how business integrates within the sub function; as well as coordinates and contributes to the objectives of the function and overall business.
+ Contributes to the development of new techniques and processes and for the aligned business.
+ Integrates subject matter and industry expertise within a defined area.
+ Responsible for own work to support business teams in assigned area.
+ Build data quality assessments and measurement of critical data utilized by Citi strategic systems and processes supporting Citi Global Functions and Sectors.
+ Responsible for the reviewing, analyzing and dispositioning of the results of those measurements as well as providing detail and summary reporting of the same.
+ Accountable for understanding and documenting systems, data flows and data quality rules driven from the profiling and assessments of critical data.
+ Analyze data quality issues
+ Interact with business and technical staff who support the Global Functions, ensuring the data quality scorecards are measuring fit for purpose data.
+ Secure approvals from Data Governance Officers on scorecard requirements and use (i.e., tollgate documentation).
+ Performs other job duties and functions as assigned.
+ Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
+ Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
**Qualifications:**
+ 5-8 years software experience preferred
+ High proficiency in MS Excel, Python, SQL for Data analysis
+ Ability to create BI tools such as, Qlikview and/or Tableau views for analysis
+ Problem Solving - Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations
+ Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
+ Outstanding written and oral communication, influencing and presentation skills - must be able to present and influence across organization level and functions.
+ A self-starter with ability to independently manage work and drive multiple deliverables concurrently.
+ Strong subject matter expertise regarding technology application control disciplines and technology infrastructure knowledge, with a sound understanding of the financial services provided by Citi.
+ Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs.
+ Demonstrates experience in managing teams and managing integrated internal audit and assurance delivery within a matrix reporting environment.
+ Able to set priorities and discuss experience in adapting to emergent or dynamic requirements.
+ Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment.
+ Forward looking with ability to mitigate and overcome any challenging roadblocks.
+ Ability to work well under pressure and manage to tight deadlines or unexpected changes in expectations or requirements in a heavily matrix organization.
**Must Have Skills**
+ 5+ years of Information Technology (IT)-related experience and expert level knowledge with current hands-on experience
+ Comfortable working with large data volumes and be able to demonstrate a firm understanding of logical data structures and analysis techniques
+ Strong data analysis skills, excellent analytical and problem-solving skills
+ Able to demonstrate an expertise in identifying and resolving data quality issues - in data sets at rest and in flight
+ Proficient knowledge of data sourcing from NoSQL (i.e. Cassandra, Hadoop Database HBase, Mongo)
+ Demonstrated deep understanding of SQL syntax using various database engines (i.e. SQL Server, Oracle, Netezza, Terradata)
+ Proficient in Python or such scripting language and able to develop scripts to produce data analytics.
+ Proficient in the creation of data flow diagrams and documentation for data integration processes
+ Familiar with the financial services industry and/or regulatory environments
+ Experience in Data Governance - Data Quality, Data Lineage, Data Tracing
+ Organized and prepared to manage multiple parallel pieces of work
+ Prior experience working with remote teams
+ Demonstrated Project management and leadership skills
+ Consistently demonstrates clear and concise written and verbal communication
+ Ability to work as part of team and independently
+ Ability to switch gears into different modes as analyst and able to think quick solutions using available tools
+ Ability to manage and prioritize multiple assignments, and competing priorities in a rapidly growing, fast-paced environment
+ Ability to understand the long-term ("big picture") and short-term perspectives of situations
+ Interpersonal skills to interact with team members and clients
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Development
---
**Time Type:**
Full time
---
**Primary Location Full Time Salary Range:**
$94,300.00 - $141,500.00
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Data Analytics Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ Integrates subject matter and industry expertise within a defined area.
+ Contributes to data analytics standards around which others will operate.
+ Applies in-depth understanding of how data analytics collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.
+ Employs developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
+ Resolves occasionally complex and highly variable issues.
+ Produces detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/ taken.
+ Responsible for volume, quality, timeliness and delivery of data science projects along with short-term planning resource planning.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 6-10 years experience using codes for statistical modeling of large data sets
+ Strong hands-on experience in data related technologies and data visualization tools.
**Education:**
+ Bachelor's/University degree or equivalent experience, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Technology
---
**Job Family:**
Data Analytics
---
**Time Type:**
Full time
---
**Primary Location Full Time Salary Range:**
$120,800.00 - $170,800.00
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description

Job Description

OVERVIEW:

From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution.

THE OPPORTUNITY:

The Lead Business Analyst, ERP is an integral team member of Atlantic’s Transformation Management Office responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

This role will ensure the successful, end-to-end delivery of the ERP transformation program through active enterprise engagement. The Lead Business Analyst, ERP will partner with the ERP Transformation Director to lead a team of Business Process Owners and Subject Matter Experts to execute the ERP deployment and will be responsible for execution of the ERP program plan, milestones, and deliverables to achieve service, quality, and timeliness of objectives.

As a Functional Lead, this role will be a lead and key facilitator within the project team and internal/external collaborators, leading business process development and automations, translating business needs to requirements, explaining technical concepts to non-technical users and acting as a bridge between the functional areas and the technical team.

Location: Scarborough, Ontario (currently hybrid )

RESPONSIBILITIES:

• Act as the Functional lead on the ERP project from conception to implementation.
• Partner with the ERP Transformation Director to lead business functional teams and project workstreams to ensure effective business transformation for all initiatives (roles, processes, organization) to drive the realization of identified business outcomes. Focus on process adoption, integration of new capabilities with ways of working, and drives associated systems usage. Ensure Business and IT is aware of key business changes and issues. Certify milestone and business outcomes accomplishments.
• Form strong, trust-based relationships with assigned business and functional leaders to ensure involvement and engagement in business / functional planning.
• Be involved and engaged proactively for consultation, challenge thinking, push back and escalate issues as needed, to be regarded as ‘Business IT Go-To’ person and Business strategic partner.
• Lead elicitation, analysis, validation, and documentation of business requirements and processes.
• Translate business requirements into a conceptual system design (including but not limited to business requirements document, high-level use cases, prototypes/mockups).
• Support the design, construction, and implementation phases by working closely with solution architects and/or 3rd. party systems integrators and reviewing design documents and ensuring requirements are met.
• Lead QA and testing strategy, creation of test plans and test cases to ensure requirements are met, coordinating, and supporting business functional teams and project workstreams on testing initiatives, and reviewing defects and working with teams to determine the priority of fix and/or manual work around.
• Lead change management and transition of projects to business-as-usual activities.
• Travel within North America will be required.

ROLE REQUIREMENTS:

• University Degree in Business, Information Technology, or related major.
• Certification in Business Analysis (CBAP, PBA).
• 10+ years’ experience leading ERP and ancillary technology implementations, preferably in Manufacturing.
• Experience in business analysis, including elicitation and management of business requirements.
• Extensive experience in business analysis, and implementing business process modelling and improvement, data modelling, prototyping, and systems integrations.
• Experience working with different delivery methodologies (i.e., Waterfall, Agile, SAFE), with a focus on agile and iterative value creation in a customer-centricity environment.
• Experience with CRM, ERP, MES, Supply Chain, and Financial Systems.
• Experience with Enterprise Architecture and Data Governance would be an asset.
• Ability to communicate fluently in French would be an asset.

COMPETENCIES:

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

**The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.**
**Responsibilities:**
**Manage Data Quality and Functional Requirements team for assigned product (e.g. Derivatives, Loans, Securities, Repos)**
**Supervise a business analytic team supporting one large system or multiple systems with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned**
**Provide direction and technical leadership on complex, high-impact projects and in all phases of the development and implementation process, ensuring essential procedures are followed**
**Identifying, analyzing, and interpreting data to meet business requirements and facilitate development**
**Ability to adopt in a metrics driven environment and good at establishing necessary governance to provide insight to management**
**Independently conducts analysis and executes tasks that contribute to work streams focusing on broad range of data initiatives including data requirements, issues management, Data Quality rules, lineage and Data Governance**
**Liaising with project/ development teams and providing support during program and project life cycles**
**Partners with finance, Data and technology teams in delivery of role**
**Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas**
**Work as a team to achieve objectives and negotiate with internal and external parties**
**Has the ability to operate with a limited level of direct supervision.**
**Can exercise independence of judgement and autonomy.**
**Acts as SME to senior stakeholders and /or other team members.**
**Ability to manage teams.**
**Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.**
**Qualifications:**
**6+ years of experience working in similar roles across banking or services technology**
**Knowledge of Corporate banking and trade finance is preferred Demonstrated leadership skills**
**Experience with databases, SQL and BI tools**
**Ability to** **be nimble and adjust priorities as needed**
**Prior experience in Data Quality Issue management, Data Quality Rules, Lineage preferred**
**Consistently demonstrate clear and concise written and verbal communication**
**Proven interpersonal skills with ability to partner and influence across organizational lines**
**Proven ability of using complex analytical, interpretive and problem-solving techniques**
**Education:**
**Bachelor's degree/University degree or equivalent experience**
**Master's degree preferred**
**This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**
---
**Job Family Group:**
Technology
---
**Job Family:**
Business Analysis / Client Services
---
**Time Type:**
Full time
---
**Primary Location Full Time Salary Range:**
$120,800.00 - $170,800.00
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Business Analysis function resides within the Finance & Accounting team and plays an integral part in understanding and solutioning various business problems affecting Global Relay, particularly those that impact our revenues and billing. The Business Analysis Lead reports directly to the VP, Finance and has two primary responsibilities. Firstly, as a trusted advisor and problem solver, you are responsible for gaining a strong understanding of the purpose of your analyses, prioritizing and scoping project work, and developing the approach in which you will identify, gather and organize data needed from various sources. Working in collaboration with the Business Analyst, you will use this data to build financial analyses and models which can be easily adapted and maintained, including constructing models needed for recurring purposes that can be transitioned to their respective teams. Secondly, the Business Analysis Lead is a project manager and champion for the operationalization of business intelligence that stems not only from the Business Analysis function, but also cross-functionally from Revenue Operations, Sales Operations, and Customer Success. As Global Relay continues to grow you will take an active role in ensuring that business intelligence needs are streamlined and meaningfully deployed within the company. The Business Analysis Lead takes a proactive and comprehensive approach to ensure that all business intelligence needs are captured, triaged, actioned, and ultimately deployed within Global Relay to advance business objectives.

You work collaboratively and provide oversight of the Business Analysis function. You will compile, analyze, and communicate findings, conclusions and proposed next steps to stakeholders in various formats such as slide decks, diagrams, work flows, emails, and memos and aid in the preparation of internal and external facing documentation that may be required. A successful Business Analysis Lead has a solution-focused mindset, is thirsty for knowledge, and is energized to make a difference by providing timely, value-added analyses and proposed course of actions to a cross-functional group of stakeholders, including senior management and executive leadership.

Your responsibilities:

• Develop and maintain data models that support essential billing functions such as customer usage and overage computations
• Triage and own business analysis backlog requests, ensuring that analysis requests and updates thereon are timely communicated to stakeholders
• Assist the Business Analyst with monthly and ad hoc reporting of key SaaS metrics such as changes in monthly recurring revenues, customer usage, API and third-party service usage, and other KPIs
• Act as the driving force amongst a cross-functional group of business intelligence focused teams (i.e. Revenue Operations, Sales Operations, Sales, Customer Success) to maximize collaboration of effort in defining, analyzing, and solutioning problems
• Spearhead data validation across Global Relay systems, particularly for information that drives business intelligence to ensure completeness, accuracy, and timeliness of data inputs to be used for analysis and reporting
• Become a subject matter expert on business intelligence for Global Relay's next-generation technology stack (includes Salesforce CPQ, Zone Billing, NetSuite Analytics Warehouse)
• Serve as a strategic partner to senior management and executive leadership by translating complex analytical findings into clear, solution-focused actions
• Lead the way in operationalizing solutions to business problems, ensuring that cross-functional stakeholders are actively engaged in solution design, implementation, and roll-out
• Champion a culture of confidence and excellence in data analysis, acting as a key advocate for the Finance & Accounting team when addressing business problems
• Challenge existing data models to identify and explore potential revenue leakage or net new revenue opportunities
• Devise meaningful, comprehensive, and timely solutions for revenue, billing and other customer matters on an ad hoc basis
• Act as a data and data manipulation expert assisting the Finance & Accounting team with ad hoc analyses
• Identify opportunities for and assist with automation and process improvements to sales and billing processes in both our existing and next-generation CRM and billing systems

About you:

• Minimum of 4 years' experience in a Business Analyst, Data Analyst, or similar role
• At least 2 years' experience in a lead/supervisorial capacity of a similar nature, including direct or indirect management of other analysts and cross-functional teams
• Demonstrated history of successfully leading complex business analysis and process improvement projects from beginning to end
• Post-secondary education; undergraduate degree in Business preferred
• Advanced understanding of MS Excel is a must, familiarity with other business intelligence and data visualization tools preferred (e.g. Tableau, NetSuite Analytics Warehouse, Power BI, Knime)
• Excellent analytical and problem-solving abilities
• Experience in a Software as a Service business is an asset
• Proven ability to project manage including exceptional organizational skills with the ability to multi-task, prioritize, and time-manage both individually and in a team-based environment
• Demonstrated ability to influence and build consensus among diverse stakeholders across departments (e.g. Sales, Customer Success, Finance & Accounting)
• Familiarity with CRM systems (Salesforce) and cloud-based accounting applications (NetSuite) including experience creating reports and performing data analysis thereon
• Detail-orientated and ability to thrive in a fast moving, high growth entrepreneurial environment, have a 'solution based' mind set, and proactive in driving improvements to processes and systems
• Superior verbal and written communication skills, with the ability to translate complex data insights into clear, actionable information for a non-technical audience
• Experience in collating, structuring, analyzing and reporting on large data sets
• Experience documenting workflows and processes and presenting findings to various levels of management
• Ability to exercise tact and discretion in handling sensitive and confidential information
• Strong work ethic and integrity, technology or finance background preferred
• Experience with VBA coding is an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$85,000—$120,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

The Risk and Control Data Governance Lead Analyst (Data Governance Foundation Lead Analyst - C13) is responsible for contributing to the directional strategy and assisting in creation and modification of Enterprise Data Governance Strategy, and/or Data Risk and Control Framework and Data Risk Taxonomy. The focus of this role may be on one or more of the following areas: assisting in identification, measurement and reporting, data policy adoption and compliance, data controls framework performance and issue management process, and regulatory and audit response and action tracking.
This pivotal role demands a highly dynamic and flexible individual, adept at navigating and responding swiftly to evolving requirements and priorities. The ideal candidate must possess a strong aptitude for handling both ambiguity and inherent complexity, demonstrating a proven ability to deliver effectively across multiple simultaneous responsibilities. Furthermore, the position necessitates exceptionally developed communication and diplomacy skills, crucial for guiding, influencing, and ultimately convincing a diverse range of stakeholders towards shared objectives.
**Responsibilities:**
+ Partner with multiple teams to implement relevant Data Governance policies and/or Data Risk and Control framework
+ Provide expertise on Data Governance and/or Data Risk and Controls framework including design, effectiveness, performance monitoring and self-assessment processes
+ Oversight and analysis of data-related issues, tracking of ownership and target dates and associated metrics and reporting
+ Support and coordinate with business lines and global functions on enterprise Data Governance strategy roll out, including new Data risk taxonomy and associated changes to key risk indicators and control framework
+ Gather and synthesize metrics on existing Data Governance and/or Data Risk and Controls principles, policies, practices and standards, e.g., understanding industry best practices
+ Produce recommendations for enterprise-wide guiding principles, policies, processes and practices
+ Determine requirements for and prioritize development of new enterprise-wide principles, policies, processes and practices as needed
+ Develop and manage approach for measuring adoption of principles, policies, processes and practices
**Required Skills & Qualifications:**
+ 6+ years relevant experience in a Data Governance/ Data Management/ Process Engineering or related area
+ Advanced understanding of Project Management methodologies and tools
+ Ability to monitor tight deadlines or unexpected requirement changes, with the ability to anticipate and balance needs of multiple stakeholders
+ Excellent communication skills, including the ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
+ Strong stakeholder management skills, with the ability to influence and negotiate effectively
+ Strong analytical and conceptual skills
+ Proficiency in Microsoft Office
**Preferred Skills & Qualifications:**
+ Experience in Banking or Financial Services is an advantage
+ Tableau experience is an advantage
**Education:**
+ Bachelor's/University degree or equivalent experience
+ Master's degree preferred
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**Job Family Group:**
Data Governance
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**Job Family:**
Data Governance Foundation
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**Time Type:**
Full time
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**Primary Location Full Time Salary Range:**
$111,600.00 - $161,600.00
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**Most Relevant Skills**
Constructive Debate, Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy and Procedure, Program Management, Risk Controls and Monitors, Risk Management.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description
Insight Global is looking a Senior Business Analyst (Lead BA) to spearhead a large-scale, multi-year initiative in commercial banking. This individual will lead business analysis across multiple integrated systems, including APMS and mainframe platforms, with a strong emphasis on data orchestration, reporting, and stakeholder engagement.
Key Responsibilities:
Entity & Systems Management
- Lead business analysis for entity management across multiple systems.
- Oversee reporting and dashboarding processes, including nightly batch updates into the staging database used by bankers for daily operations.
- Manage and coordinate workstreams across several applications.
- Write and manage test cases for system integration and user acceptance testing.
- Participate in System Integration Testing (SIT) and liaise with business users to validate functionality.
- Analyze data flows across applications and support reporting needs.
Mainframe Integration
- Lead the integration of real-time data updates between application and mainframe systems.
- Own the end-to-end requirements lifecycle: BRD creation, system integration testing (SIT), and stakeholder communication.
- Liaise with developers and other BAs to ensure seamless orchestration and data flow.
- Ensure accurate data retrieval and updates across systems.
Commercial Banking Domain
- Document and analyze processes related to loan origination, adjudication, and commercial lending solutions.
- Collaborate with business stakeholders to refine requirements and validate solutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- 10-12+ years of experience as a Business Analyst, with proven leadership in managing large-scale initiatives.
- Commercial banking experience is a must.
- Proficiency in SQL for data extraction, testing, and analysis.
- Hands-on experience with Oracle and PostgreSQL databases.
- Experience writing test cases and participating in SIT testing.
- Strong documentation skills and stakeholder engagement capabilities. - Experience with Python and Excel
- Familiarity with Java front-end technologies.