1,662 Level 1 Support jobs in Canada
Customer Support Specialist
Remote
$27 - $30 per hour
CKP Group
Posted today
Job Viewed
Job Description
We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.
Key Responsibilities
Enter and update data in company databases and spreadsheets with high accuracy.
Verify and review data to detect and correct errors.
Organize and maintain records, both electronic and paper, ensuring easy access and security.
Assist with data cleanup, purging duplicates, and other maintenance tasks.
Generate reports and data summaries on request.
Perform regular backups to prevent data loss.
Communicate with team members to clarify requirements or resolve inconsistencies.
Use and troubleshoot data entry software and office equipment as needed.
Typing proficiency with high accuracy; familiarity with touch typing systems preferred.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.
Good written and verbal communication skills for liaising with colleagues.
Ability to work independently, handle repetitive tasks, and meet deadlines.
Trustworthy with sensitive information and data confidentiality.
Company Details
CKP & Finance Group CKP & Finance Group is a forward-thinking company dedicated to delivering integrated financial and healthcare solutions that empower patients, providers, and payers alike. By combining in-depth financial expertise with deep healthcare sector knowledge, we help optimize funding, streamline payment flows, and improve outcomes across the medical ecosystem—from hospitals and clinics to individual patients navigating treatment costs. Our core capabilities include: Healthcare financing and lending : providing capital, funding models, and credit solutions tailored for medical facilities, clinics, and healthcare practitioners Patient payment services : designing and managing financing and savings products such as health savings accounts, flexible payment plans, medical billing assistance, and consumer-directed care financing Revenue cycle & reimbursement advisory : consulting with healthcare providers and insurers to reduce billing friction, improve cash flow, and enhance reimbursement efficiency Risk and compliance management : advising on regulatory requirements, reimbursement risk, financial planning, and strategic funding for healthcare operations CKP & Finance Group champions innovation, transparency, and patient-centered financial care—enabling health systems and consumers to access, afford, and deliver care with confidence, clarity, and financial sustainability.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Remote
$27 - $35 per hour
CKP Group
Posted today
Job Viewed
Job Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate product/service information and guide customers in resolving issues.
Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
Identify customer needs and recommend appropriate products or services.
Stay updated with company policies, products, and services to provide effective support.
Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
Contribute to process improvements to enhance overall customer experience.
Requirements & Skills:
Previous experience in customer service or a related field is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient with basic computer applications and CRM/customer support tools.
Patience, empathy, and a customer-first mindset.
High school diploma or equivalent; a degree is a plus.
Company Details
CKP is a fast-growing, award-winning, and woman-owned public relations firm. We help our clients draw people in and build community by understanding, planning, creating, and amplifying their full stories. At CKP, we have a collective 150+ years of experience telling the stories of clients across disciplines, platforms and industries. Each person’s unique skills and insights are what make our work not just possible, but phenomenal — setting new records, winning awards and garnering recognition from our industry.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted today
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted today
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted today
Job Viewed
Job Description
Why Aerotek?Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over200+ officesnationwide. We work with95%ofFortune 500 companiesand specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Anjou, Quebec
Aerotek
Posted today
Job Viewed
Job Description
Pourquoi choisir Aerotek?Aerotek fait partie d''Allegis Group, soit l'agence de dotation en personnel no1 aux États-Unis. Nous sommes une entreprise privée qui compte plus de 250 bureaux en Amérique du Nord et qui travaille avec 95 % des entreprises du classement Fortune 500.Votre développement est la clé du succès.En tant qu''équipe de personnes motivées, nous nous poussons, ainsi que ceux qui nous entourent, à nous développer personnellement et professionnellement.Nous croyons que chaque personne possède un large éventail d''expériences et de perspectives uniques, ancrées dans un ensemble différent d''identités et d''attributs culturels. Nous sommes fiers d''établir des relations dans lesquelles nous cherchons à comprendre, à rencontrer les gens là où ils sont et à célébrer notre diversité, ce qui favorise nos performances, notre engagement et notre innovation.RésuméVeiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administratif.Tâches et responsabilités essentiellesL''associé au support client (CSA) est chargé de s''assurer que nos clients, y compris, mais sans s''y limiter, les employés contractuels, les clients et les équipes de vente locales reçoivent un soutien supérieur en matière de ressources humaines, de paie et d''avantages sociaux. L''ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques comprennent :Assurer le service client du front office (téléphone et réception).Compléter la paie interne.Gérer l''audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS.Audit du rapport de facturation du temps et de l''audit.Gérer la distribution et l''explication des numéros de commission prévus et réels.Résolution de tous les problèmes liés aux spreads et aux commissions.S''assurer que les feuilles de temps pour les comptes d''exception AHCS sont soumises à l''associé de l''entreprise en temps opportun.Gérer le processus de chômage, y compris les réclamations et les audiences.Gérer le programme d''indemnisation des accidents du travail, y compris l''éducation, le dépôt des réclamations et les emplacements alternatifs de service léger.Gérer le traitement de la paie (tri, trucs et courrier).Résolution de tous les problèmes de paie et de facturation (ajustements, chèques perdus, problèmes de facturation, etc.)Gestion de tous les classements.* S''assurer qu''un approvisionnement adéquat de paquets de pré-emploi est disponible.Remplir les documents de pré-embauche avec les entrepreneurs.Gestion de l''entrepreneur et du programme d''avantages sociaux internes.Assurer la saisie précise et opportune des départs et des arrivées dans PeopleSoft.Audit des rapports New Starts.Gestion du dossier RH.Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients.Gestion de l''utilisation de DHL ou FEDEX.Assurer le traitement en temps opportun des formulaires de crédit d''impôt.Assurer des niveaux adéquats de fournitures administratives et de cuisine.Gestion du compte P Card.Responsabilités de supervisionS''assurer que le plus haut niveau de service client est fourni à nos clients et employés internes et externes. L''ASC doit s''acquitter de ses responsabilités de surveillance conformément aux politiques de l''organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succès, une personne doit être en mesure d''accomplir les tâches essentielles de manière satisfaisante. Les exigences énumérées ci-dessous doivent être remplies pour accomplir les tâches et responsabilités essentielles du poste.Formation et/ou expérienceDiplôme BA / BS en ressources humaines, commerce et comptabilité préféré.2 ans et plus d''expérience dans un poste lié au service à la clientèle.Capacité d''établir des priorités, d''organiser, de résoudre des problèmes et de respecter les délais et les objectifs.Capacité à communiquer efficacement et à assurer un suivi approprié.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Manager
Burlington, Ontario
Caterpillar, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Career Area:**
Finance
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Work Shapes the World at Caterpillar Inc.**
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Cat Financial**
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
**Role Definition**
Reporting to the Customer Services Manager, we are looking for an individual to join our Caterpillar Financial team in Canada as a Customer Support Manager, overseeing the customer service department and all activities and initiatives within!
**Responsibilities**
+ Assisting with establishing strategic customer service guidance and technical customer support initiatives in order to improve the efficiency of customer services.
+ Managing complex customer inquiries and allocating resources for workload balancing.
+ Performing real-time management of all customer contact metrics and procedures in order to achieve performance goals.
+ Partnering with local and distributed operations and other teams to ensure the achievement of appropriate customer service levels.
**Degree Requirement**
Degree or equivalent experience desired
**Skill Descriptors**
**Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
+ Anticipates customers' needs and satisfies them proactively.
+ Resolves complex customer complaints or problems.
+ Teaches others how to deliver excellent customer service in a variety of settings.
+ Applies the concept of 'Moments of Truth' to customer service.
+ Participates in developing a variety of effective ways to deal with difficult customers.
+ Recovers from a service failure in a way that enhances customer's esteem of the organization.
**Coaching Others:** Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
+ Determines how coaching can be applied to a situation.
+ Coaches others to improve their skills.
+ Observes skill practice; offers constructive feedback.
+ Offers suggestions for performance or process improvement in own unit.
+ Creates skill-practice opportunities for subject of coaching.
**Conflict Management:** Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
+ Identifies and maximizes areas of agreement in order to mitigate tensions.
+ Uses a specific methodology for conflict resolution.
+ Facilitates reconciliation rather than divisiveness among individuals.
+ Under guidance, appropriately confronts others to get issues out in the open.
+ Uses active listening skills and probing techniques to understand cause of a conflict.
**Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ Delivers helpful feedback that focuses on behaviors without offending the recipient.
+ Listens to feedback without defensiveness and uses it for own communication effectiveness.
+ Makes oral presentations and writes reports needed for own work.
+ Avoids technical jargon when inappropriate.
+ Looks for and considers non-verbal cues from individuals and groups.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
+ Identifies and documents specific problems and resolution alternatives.
+ Examines a specific problem and understands the perspective of each involved stakeholder.
+ Develops alternative techniques for assessing accuracy and relevance of information.
+ Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
+ Uses fact-finding techniques and diagnostic tools to identify problems.
**Customer Service Management:** Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
+ Facilitates the resolution of customer problems, issues, or concerns.
+ Monitors and reports on delivery of what was promised.
+ Participates in a team that provides direct customer service.
+ Ensures identification of customer needs and priorities.
+ Analyzes problem trends and takes steps to avoid recurrence.
**Call Center Management:** Knowledge of call center management; ability to implement new or revised organizational structures, business processes and operational infrastructure required for enabling effective call center operation.
+ Names the voice and data technologies currently used in the organization's call center(s).
+ Describes the roles and responsibilities of various positions in the call center.
+ Answers questions on new call center technologies and on new resource utilization strategies.
+ Describes the scope and objectives of recent and current call center restructuring projects.
**Customer Retention:** Knowledge of customer retention; ability to implement effective strategies and activities that promote long-term customer loyalty.
+ Describes specific customer retention strategies being used in own organization.
+ Describes the expected benefits of an effective customer program.
+ Identifies the purpose of and activities associated with customer retention programs.
+ Documents metrics used to evaluate customer loyalty.
**Additional Information**
+ Relocation and sponsorship not offered.
+ Applications accepted until _11:59pm EDT Tuesday October _
We are committed to creating an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will work to provide accommodations throughout the recruitment process to applicants with disabilities. If selected to participate in the process, please inform Human Resources of the nature of any accommodation(s) that you may require.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. #LI
**Summary Pay Range:**
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Additional Information:**
- We are hiring to fill a new position.
**Posting Dates:**
October 7, 2025 - October 14, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Finance
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Work Shapes the World at Caterpillar Inc.**
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Cat Financial**
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
**Role Definition**
Reporting to the Customer Services Manager, we are looking for an individual to join our Caterpillar Financial team in Canada as a Customer Support Manager, overseeing the customer service department and all activities and initiatives within!
**Responsibilities**
+ Assisting with establishing strategic customer service guidance and technical customer support initiatives in order to improve the efficiency of customer services.
+ Managing complex customer inquiries and allocating resources for workload balancing.
+ Performing real-time management of all customer contact metrics and procedures in order to achieve performance goals.
+ Partnering with local and distributed operations and other teams to ensure the achievement of appropriate customer service levels.
**Degree Requirement**
Degree or equivalent experience desired
**Skill Descriptors**
**Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
+ Anticipates customers' needs and satisfies them proactively.
+ Resolves complex customer complaints or problems.
+ Teaches others how to deliver excellent customer service in a variety of settings.
+ Applies the concept of 'Moments of Truth' to customer service.
+ Participates in developing a variety of effective ways to deal with difficult customers.
+ Recovers from a service failure in a way that enhances customer's esteem of the organization.
**Coaching Others:** Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
+ Determines how coaching can be applied to a situation.
+ Coaches others to improve their skills.
+ Observes skill practice; offers constructive feedback.
+ Offers suggestions for performance or process improvement in own unit.
+ Creates skill-practice opportunities for subject of coaching.
**Conflict Management:** Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
+ Identifies and maximizes areas of agreement in order to mitigate tensions.
+ Uses a specific methodology for conflict resolution.
+ Facilitates reconciliation rather than divisiveness among individuals.
+ Under guidance, appropriately confronts others to get issues out in the open.
+ Uses active listening skills and probing techniques to understand cause of a conflict.
**Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ Delivers helpful feedback that focuses on behaviors without offending the recipient.
+ Listens to feedback without defensiveness and uses it for own communication effectiveness.
+ Makes oral presentations and writes reports needed for own work.
+ Avoids technical jargon when inappropriate.
+ Looks for and considers non-verbal cues from individuals and groups.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
+ Identifies and documents specific problems and resolution alternatives.
+ Examines a specific problem and understands the perspective of each involved stakeholder.
+ Develops alternative techniques for assessing accuracy and relevance of information.
+ Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
+ Uses fact-finding techniques and diagnostic tools to identify problems.
**Customer Service Management:** Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
+ Facilitates the resolution of customer problems, issues, or concerns.
+ Monitors and reports on delivery of what was promised.
+ Participates in a team that provides direct customer service.
+ Ensures identification of customer needs and priorities.
+ Analyzes problem trends and takes steps to avoid recurrence.
**Call Center Management:** Knowledge of call center management; ability to implement new or revised organizational structures, business processes and operational infrastructure required for enabling effective call center operation.
+ Names the voice and data technologies currently used in the organization's call center(s).
+ Describes the roles and responsibilities of various positions in the call center.
+ Answers questions on new call center technologies and on new resource utilization strategies.
+ Describes the scope and objectives of recent and current call center restructuring projects.
**Customer Retention:** Knowledge of customer retention; ability to implement effective strategies and activities that promote long-term customer loyalty.
+ Describes specific customer retention strategies being used in own organization.
+ Describes the expected benefits of an effective customer program.
+ Identifies the purpose of and activities associated with customer retention programs.
+ Documents metrics used to evaluate customer loyalty.
**Additional Information**
+ Relocation and sponsorship not offered.
+ Applications accepted until _11:59pm EDT Tuesday October _
We are committed to creating an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will work to provide accommodations throughout the recruitment process to applicants with disabilities. If selected to participate in the process, please inform Human Resources of the nature of any accommodation(s) that you may require.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. #LI
**Summary Pay Range:**
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Additional Information:**
- We are hiring to fill a new position.
**Posting Dates:**
October 7, 2025 - October 14, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
This advertiser has chosen not to accept applicants from your region.
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About the latest Level 1 support Jobs in Canada !
6
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 11 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over **200+ offices** nationwide. We work with **95%** of **Fortune 500 companies** and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Cookie Settings Privacy Notices ( CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Your Privacy Choices
Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _ _
**Category** _Human Resources_
**Min** _CAD $45,000.00/Yr_
**Max** _CAD $45,000.00/Yr_
**Location : Location** _CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over **200+ offices** nationwide. We work with **95%** of **Fortune 500 companies** and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Cookie Settings Privacy Notices ( CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Your Privacy Choices
Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _ _
**Category** _Human Resources_
**Min** _CAD $45,000.00/Yr_
**Max** _CAD $45,000.00/Yr_
**Location : Location** _CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
7
Warehouse/Customer Support
Montréal, Quebec
IDN-Canada
Posted today
Job Viewed
Job Description
Job Description
Job Description
About us
IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. We are currently seeking candidates for a permanent full-time Warehouse / Customer Support position for our Montreal Branch! Opportunities to grow within the company.
If you have.
- Strong verbal & written communication skills in English & French
- The ability to lift up to 50 lbs and perform repetitive tasks daily
- An energetic & team-player mentality
- Familiarity in a computerized environment
- A willingness to learn & grow within the company
. then this might be the role for you!
Job Responsibilities:
- Stocking and organizing products.
- Assisting in regular stock counts.
- Executing daily branch functions including, but is not limited to, the following: loading/unloading transport, arranging deliveries, customer pickups, picking orders, putting away stock, cleaning, etc.
- Progressing into performing basic order entry, addressing product or service concerns, answering questions, and building customer relationships.
- Assisting customers in person, by phone, and electronically.
- Entering transactions into computer systems.
- Supporting and working with all other branch personnel.
Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.
Due to the nature of our business and products carried, candidates must be bondable with no criminal record. Must be legally authorized to work in Canada.
IDN-Canada is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at IDN-Canada are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate.
-
Représentant d’entrepôt et ventes internes - Montréal, QC
À propos d'IDN
IDN-Canada est un important distributeur de produits de sécurité et de quincaillerie de porte qui fournit des produits de sécurité, des solutions de contrôle d'accès et plus encore aux professionnels de la sécurité partout au Canada. Nous sommes actuellement à la recherche de candidats pour un poste permanent à temps plein en entrepôt / ventes internes pour notre succursale de Montréal ! Les opportunités de croissance au sein de l'entreprise.
Si vous avez.
- De solides compétences en communication verbale et écrite en anglais et en français
- La capacité de soulever jusqu'à 50 livres et d'effectuer des tâches répétitives quotidiennement
- Une mentalité énergique et un esprit d'équipe
- Une bonne connaissance d'un environnement informatisé
- La volonté d'apprendre et d'évoluer au sein de l'entreprise
. alors c'est peut-être le poste qu'il vous faut !
Responsabilités du poste :
- Stocker et organiser les produits.
- Participer aux inventaires réguliers.
- Exécuter les fonctions de succursale quotidiennes incluent, mais sans s’y limiter, ce qui suit : chargement/déchargement du transport, organisation des livraisons, commandes ramassées par les clients, sélectionnant les commandes, rangement du stock, nettoyage, etc.
- Progresser vers la saisie des commandes de base, répondre aux préoccupations concernant les produits ou les services, répondre aux questions et établir des relations avec les clients.
- Assister les clients en personne, par téléphone et par voie électronique.
- Saisir les transactions dans les systèmes informatiques.
- Soutenir et travailler avec tous les autres membres du personnel de la succursale.
Poste à temps plein. Les horaires typiques sont du lundi au vendredi, de 8h00 à 16h30.
En raison de la nature de notre activité et des produits offerts, les candidats doivent être cautionnables et ne pas avoir de casier judiciaire. Ils doivent être légalement autorisés à travailler au Canada.
IDN-Canada est un employeur qui souscrit au principe de l'égalité des chances et interdit toute forme de discrimination et de harcèlement. Toutes les décisions en matière d'emploi à IDN-Canada sont fondées sur les besoins de l'entreprise, les exigences du poste et les qualifications individuelles, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité sexuelle, à l'origine nationale, à l'âge, au handicap ou à tout autre statut protégé par les lois ou les règlements en vigueur dans les endroits où nous exerçons nos activités.
Company DescriptionWe are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With ten divisions across Canada, and 50+ more in the US, we are a leading North American distributor.
Company DescriptionWe are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With ten divisions across Canada, and 50+ more in the US, we are a leading North American distributor.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
Kamloops, British Columbia
Total Power Limited
Posted today
Job Viewed
Job Description
Job Description
Job Description
What You’ll Do – The Role (Responsibilities)
- Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
- Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
- Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
- Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
- Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
- Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
- Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
- Monitor multiple National Smart Lists to determine available calls that can be invoiced.
- Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
- Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
- Monitor return invoice inbox for customer correspondence and rejected invoices.
- Follow up with the branches, technicians for completion of documentation.
- Verify that all supporting documentation is attached to each invoice.
- Ensure metrics set in place with monthly goals are achieved.
- Attend quarterly meetings and be ready to share ideas revolving around invoicing.
- Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
- Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
- Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
- Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
- Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
- Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.
What You Need (Requirement)
- Minimum 2 years’ dispatching/customer service experience in a similar industry.
- Demonstrated ability to troubleshoot basic questions of a technical nature.
- Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
- Time management, accountability, and dependability.
- Excellent communication; verbal and written.
- Excellent problem solving, negotiation, and decision-making skills.
- Excellent organizational skills with strong multi-tasking capabilities.
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