What Level 1 Support Jobs are in Canada?

Application Deadline:

08/03/2026

Address:

100 Ouellette Avenue

Job Family Group:

Wealth Sales & Service

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of service and advice.

The range below reflects the BMO enterprise range. The expected base pay range for this position is: CAD$40,000 - $42,400.  This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to:0.5x.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience resulting in retaining long- term client relationships and delivers an exceptional client experience.
• Assists with managing a portfolio of clients to retain and grow relationships.
• Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
• Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

This job posting is for a current vacancy.

Salary :

$32,400.00 - $48,300.00

Pay Type:

Salaried & Commission

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: 

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

**Additional Information** Marriott travel discounts, PTO, bi-weekly pay, payday lunches, food & beverage discounts and more
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** 1310 Water Street, Kelowna, BC, Canada, V1Y 9P3
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $19.10-$19.10 per hour
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Notification to Applicants: Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email_ _and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description
Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys problem solving, working with stakeholders, and helping ensure applications run smoothly for end users.
Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
5+ years of experience in Application Support, Production Support, or a similar support-focused role.
Experience supporting business-critical applications in a corporate environment.
Strong troubleshooting and problem-solving skills.
Experience using SQL for basic queries, reporting, and issue investigation.
Ability to manage multiple priorities and follow issues through to resolution.
Experience working with business users and technical teams to resolve incidents and support application enhancements.
Excellent verbal and written communication skills.
Experience working in an Agile environment.
Familiarity with monitoring and ticketing tools used to track application health and support activities.
Strong sense of ownership and accountability when managing incidents and requests.
Willingness to participate in an on-call support rotation. Experience supporting applications within Wealth Management, Banking, or Financial Services.
Exposure to Windows and Linux environments.
Experience with monitoring tools such as Dynatrace, ELK, PagerDuty, or similar platforms.
Familiarity with database technologies such as Sybase, DB2, or SQL Server.

**Additional Information** Open availability preferred, Discounted Marriott hotel stays, retail & F&B, Uniform cleaning, Paid time off, Complimentary access to hotel fitness center
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** 4404 Gateway Boulevard NW, Edmonton, Alberta, Canada, T6H 5C2
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $18.55-$18.55 per hour
**Tip Eligible:** Y
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Notification to Applicants: Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Overview**
A Desktop Support Associate plays a crucial role in ensuring the smooth operation of Bank's IT infrastructure and user level IT equipment. The role is also responsible to ensure smooth onboarding and offboarding of users and to support technology recovery and resilience planning. Primary Responsibilities are:
+ **Technical Support / User Assistance:** Provide first-level support for hardware, software, and network issues.
+ **Troubleshooting:** Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.
+ **Installation & Configuration:** Set up new hardware and software, including operating systems and applications.
+ **Maintenance:** Perform routine maintenance tasks like updates, vulnerability remediations and system checks.
+ **Documentation** : Maintain records of issues, solutions, asset management and inventory.
**Key Accountabilities**
**System Administrator Duties**
+ Ensure the network and server infrastructure is operational and protected against viruses; data is secure; check status of daily data backup; monitor storage space.
+ Ensure all users' workstations and laptops are operational and protected against viruses; perform troubleshooting and maintenance tasks; responsible for hardware setup and software installation on all workstations and laptops.
+ Perform administrative functions and daily reporting tasks.
+ Help monitor patching implementation in Server and User Systems.
+ Other duties as assigned by the Head of IT or Management.
**System Access Management**
+ Ensure the correct and proper use of all applications within the Bank by ensuring that all access rights to all users is appropriate for their needs, that access is timely removed as required.
+ Assist users with their access requests and guide them accordingly.
**Disaster / Technology Recovery**
+ Assisting in coordinating and performing local Disaster / Technology Recovery tests.
+ Help ensure that data backups on all systems as well as the all necessary software and hardware for Disaster / Technology Recovery tests.
+ Help ensure that the Disaster / Technology recovery plan and procedures are up to date and maintained.
**Compliance**
+ Ensure full compliance with all the Bank's policies and procedures, and the requirements of the relevant regulatory bodies as communicated by Compliance Department.
**Interpersonal/Communications:**
Internal: All Toronto staff and all SMBC Canada Branch counterparts.
**External:**
Software/hardware vendors/technicians for information/repairs, office supplies/equipment vendors to purchase goods/services.
**Job Specifications**
**Knowledge:**
+ Post-secondary education in IT, Computer Science or related field of study.
+ Strong understanding of Microsoft server & client operating systems.
+ Familiarity with technologies such as Active Directory, SCCM, vSphere, as well as infrastructure systems like UPS and HVAC.
**Experience:**
+ Minimum five years working experience as a Systems Administrator or Desktop Support Analyst.
**Skills:**
+ Ability to be self-directed and work as a team when needed.
+ Problem-Solving: Ability to quickly identify and resolve issues.
+ Communication: Strong interpersonal skills to assist non-technical users.
+ Time Management: Handle multiple support requests efficiently.
**Working Environment:**
+ Equipment Operation 60% PC, 40% Servers
+ Time pressure/deadlines and mental stress: Some
+ Stress of multiple demands: Varied
+ Attention to details: Extreme
**Environment** :
+ Open office, bending/crawling under desks/awkward spaces to get at equipment, lifting monitors, printers
+ This job description is not designed to cover or contain an all-inclusive list of duties and responsibilities that are required of the position.
+ Duties and responsibilities may change as SMBCCB deems necessary, including other duties and responsibilities assigned at any time with or without notice.
**About SMBC**
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. SMBC provides reasonable accommodations for employees with disabilities consisted with applicable law. If you need reasonable accommodation during the application process, please let us know as SMBC is an EO employer - M/F/Disability
EOE, including Disability/veterans

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Technology Solutions
**Pay Details:**
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Job Description:**
**Department Overview**
The Core Platform, part of Global Technology Solutions (GTS) is responsible for delivering innovative, scalable, and customer-focused technological solutions. Our teams partner closely with Product Owners, Technology, Architecture, Quality Engineering, Operations, Risk, and Compliance to enable secure, efficient, and compliant technical solutions in support of our customers and colleagues. As a valued member of our team, you will help shape strategic technical capabilities, drive business and technology transformation, and contribute to products & services that have enterprise-wide impact. You will work alongside cross-functional Agile PODs to ensure business objectives are translated into high-quality solutions that deliver measurable value.
**Job Accountabilities - What You'll Do**
As a Sr. IT Support Analyst, you will be a key member of Technology-based Operations Support group supporting Agile Product Delivery teams, serving as the bridge between business stakeholders and our technology teams. You will lead requirements analysis, solution definition, backlog readiness, dependency management, and delivery support activities to ensure successful outcomes across the product lifecycle. This role also encompasses intake management, analysis, documentation, backlog management, delivery support, governance, and stakeholder collaboration.
Drive technical, business & solution analysis discovery sessions to understand business objectives, customer/colleague needs, regulatory requirements, and operational challenges.
Perform end-to-end impact assessments and identify impacted systems, integrations, data flows, and external dependencies.
Define functional requirements, business rules, process flows, API interactions, and solution scope.
Document clear in-scope and out-of-scope requirements to support successful delivery. Shape Product Backlogs & Drive Delivery Readiness Partner with Product Owners to decompose initiatives and features into epics, user stories, and acceptance criteria.
Create and maintain user stories applying BDD/Gherkin standards and ensure requirements are clear, complete, and testable.
Facilitate backlog refinement sessions and support story estimation activities.
Maintain end-to-end traceability between business objectives, requirements, stories, dependencies, and delivery outcomes.
Enable Cross-Functional Delivery Collaborate closely with various stakeholders, including Developers, Architects, Quality Engineers and Product Owners
Support defect triage, solution validation, and scope management.
Ensure stories meet Definition of Ready criteria before assignment and Definition of Done validation before closure.
Manage Dependencies & Stakeholder Relationships
Act as a key point of contact for business and technology stakeholders. Identify, track, and manage cross-team dependencies, risks, assumptions, and integration impacts.
Facilitate collaboration across Product, Engineering, Operations, Risk, Compliance, and external partner teams.
Escalate risks and issues proactively to support informed decision-making. Support Governance & Continuous Improvement
Ensure documentation, Jira artifacts, and governance records remain accurate and current.
Maintain risk, dependency, and issue tracking artifacts. Identify opportunities to improve delivery practices, requirements quality, documentation standards, and team collaboration.
Contribute to continuous improvement initiatives that enhance predictability, quality, and customer/colleague outcomes.
**Where You'll Work**
You'll be expected to work Primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
**Job Requirements - What You Need to Succeed**
We're proud to work with a diverse team of colleagues. If you have relevant experience that aren't specifically listed below, we'd still like to hear from you.
**Required**
Undergraduate degree or equivalent practical experience. 6+ years of Business Analysis or Business Systems Analysis experience (preferably within Banking, Financial Services, or related industries).
Strong experience performing business analysis, impact assessments, process analysis, and requirements documentation.
Demonstrated experience creating user stories, acceptance criteria, process flows, and business/system requirements.
Experience working in Agile delivery environments (specifically Kanban workflow) supporting backlog refinement, sprint planning, and iterative delivery.
Strong stakeholder management, facilitation, communication, and relationship-building skills.
Experience managing cross-functional dependencies and supporting end-to-end delivery across multiple teams.
Experience with Jira, Confluence, API integration analysis, system interfaces, and requirements traceability.
Proven/demonstrated experience working in a technology-based operations support group focused on incident management and a variety of other operational/technical challenges
Knowledge of API-driven architectures, system integrations, and digital platform modernization initiatives.
Experience collaborating closely with Quality Engineering, Architecture, and Product Management teams.
Familiarity with regulatory, risk, compliance, and governance requirements within financial services.
**Preferred**
Agile, Scrum, or SAFe certifications
Experience developing & delivering AI-based technical solutions
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Job Description
Insight Global its looking for a Trade Support Analyst to joining one of Canadians top 5 Banks.
This person will act supporting users on the Toronto Trade Floor with Day-t o-Da y task dealing with hardware, software and mobile issues configuration.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Banking
- Desk Support
- Fluent in Windows, physical and virtual machines, knowledge with Citrix
- Customer Service Experience
- Ownership and Accountability Team is ok to teach people that have the right attitude if they don't have all the skills for the role

$8000 - $9000
We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.
We're hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.
**Required Skills & Experience**
+ Experience in customer support or a client-facing technical role
+ Strong written and verbal communication skills
+ Highly organized with excellent follow-up and attention to detail
+ Ability to troubleshoot issues and collaborate with internal technical teams
+ Comfortable working independently in a fast-paced environment
+ Proactive, customer-first mindset with strong problem-solving skills
**Desired Skills & Experience**
+ Experience supporting enterprise or security-focused software
+ Exposure to specialized platforms or legacy/mission-critical systems
+ Interest in learning new programming languages and frameworks
+ Experience working with customers in regulated industries
**What You Will Be Doing**
+ Providing professional and responsive customer support via email and phone
+ Tracking and managing customer issues to ensure timely resolution
+ Partnering with internal teams to troubleshoot and resolve technical issues
+ Participating in structured training to build deep product knowledge
+ Documenting customer interactions and solutions
+ Identifying opportunities to improve support processes
**Tech Breakdown**
+ 70% Specialized Security Platforms
+ 30% Internal Support Tools & Documentation
**Daily Responsibilities**
+ 70% Hands-On Customer Support
+ 10% Process Improvement & Documentation
+ 20% Cross-Team Collaboration
**The Offer**
+ 80-90K Base Salary
+ Full benefits package
**You will receive the following benefits:**
+ Medical, Dental, and Vision Insurance
+ Vacation Time
+ Hybrid work model (3 days onsite, 2 remote)
+ Comprehensive training and long-term growth opportunities
**Current Vacancy:** Yes
**Use of AI in Hiring:** No

Req ID:
Region: Americas
Country: Canada
Province: Ontario
City: Toronto (Hybrid)
**Summary**
We are looking for a visionary Operations Support Director to drive our global operational and quoting strategies from within. In this role, you will work with cross-functional managers, collaborate directly with executive leadership, and shape the long-term strategic direction of our multi-national operations. From architecting advanced Manufacturing Execution Systems to defining winning quote strategies for major new business opportunities, your decisions will directly influence our global market success. If you have a knack for driving continuous improvement, and turning high-level business development strategies into operational realities, we want to hear from you.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Defines operational quote strategy for the company to support operational needs as well as strategic and growth initiatives.
+ Organizes and chairs quote performance reviews with the executive team.
+ Logs and tracks corrective actions.
+ Works with Operating units to find optimum solutions for asset and resource requirements.
+ Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.).
+ Develops Operational solutions necessary to support and satisfy Business Development strategies.
+ Anticipates requirements for new market initiatives and provides leadership to prepare the Operating Units to succeed.
+ Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business.
+ Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change.
+ Support/direct site quotecell quoting activities within the segment.
+ Evaluates cost models and develops manufacturing strategies for new customer opportunities.
+ Benchmark new opportunity cost models with existing products to understand competitiveness.
+ Recommends cost model guidelines (TPS/PCM) for new customer opportunities.
+ Evaluates win/loss information to determine any improvements within the quotecell.
+ Participate/direct in the quote strategy meetings on new business opportunities.
+ Recommend site locations for new business opportunities.
+ Drives continuous improvement utilizing Closed Loop analysis and supports operational elements related to repricing activities.
+ Act as a liaison between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop / maintain various global databases for sharing information.
**Knowledge, Skills & Competencies**
+ In-depth knowledge and understanding of Production and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
+ In-depth knowledge of manufacturing, the production process and the tools and equipment used in the process.
+ Excellent analytical, negotiation and problem resolution skills.
+ Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to effectively communicate with a wide variety of internal and external customers and the senior management team.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment.
+ Extensive experience in World Class Manufacturing/Lean implementation.
+ Strong communication and presentation skills.
+ Ability to work effectively cross functionally and with other sites to achieve objectives.
+ Strong PCBA/BoxBuild operations process background.
+ Excellent business, analytical, negotiation and problem resolution skills.
+ Previous Program Management / Manufacturing Eng experience.
+ Strong financial acumen.
**Physical Demands**
+ Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
+ Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. ~Occasional overnight travel is required.
+ Above demands are carried out within the local existing Health and Safety guidelines.
**Typical Experience**
+ Eleven to fourteen years relevant experience
**Typical Education**
+ Bachelor's degree in related field or consideration of an equivalent combination of education and experience
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
**ATS:** This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
**CCS:** This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
We use artificial intelligence tools to assist in screening and assessing applications for this role. All hiring decisions involve human review.
This posting is for an existing vacancy.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.