52 Linux Support jobs in Canada

Technical Support

Toronto, Ontario GlassHouse Systems

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GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.



Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s



Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions



Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.


GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.



Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

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Technical Support Analyst

XTL Transport, Logistics, Distribution

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Job Description

Summary The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.Key Responsibilities 1. End-User Support

  • Ensure users can effectively perform their roles using the IT tools provided.
  • Deliver support with a friendly, respectful, and solution-oriented attitude.
  • Actively follow up on open cases to ensure resolution.
  • Provide basic training on XTL systems and software (e.g., email, phones).
2. Access & Security
  • Maintain user credentials and profiles within XTL systems.
  • Enforce IT security protocols and compliance standards.
3. System & Network Maintenance
  • Continuously seek improvements in IT processes and service delivery.
  • Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
  • Proactively identify and resolve technical issues, escalating when necessary.
  • Monitor system backups and perform data recovery as needed.
  • Deploy IT equipment and software to end users.
  • Document solutions and contribute to the IT knowledge base.
  • Maintain a clean and organized IT environment.
Desired Skills & Experience
  • Microsoft Active Directory
  • Microsoft 365
  • Microsoft Windows Server
  • VMware
  • Windows 10/11 and macOS
  • iPhone and Android mobile device support
  • Microsoft SQL Server
  • VoIP systems
Core Values & Attributes
  • Strong customer service mindset with a focus on user satisfaction.
  • Positive, respectful, and team-oriented attitude.
  • Proactive and resourceful problem solver.
  • Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.

For more information, please contact Purnima at ext. 9054


You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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Technical Support Specialist

Kanata, Ontario Jatom Systems Inc.-CAN

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Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Job Description

Responsibilities include, but are not limited to:

  • Provide accurate and timely response and resolution to daily customer support issues.
  • Deliver effective and concise verbal and written communications.
  • Maintain system configurations and contribute to technology roadmap for customer systems.
  • Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
  • Assist Engineering to diagnose/replicate technical issues.
  • Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
  • Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
  • Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
  • Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
  • Provide technical consultation to customers when required.
  • Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
  • Perform other related duties as assigned by team Management.
  • Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
  • Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
  • Periodically perform weekend on-call duties.
  • Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
  • Provide on call 24-hour support during critical and business priority situations.
  • Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
  • Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
  • Meet tight deadlines or schedules under pressure or stressful situations
  • Escalate issues to the appropriate resource or Management
  • Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
  • Must be willing to work a minimum of 2 days per week in office.

Education and Experience

  • Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
  • A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
  • A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
  • Mandatory experience:
    • Supporting and troubleshooting Windows Server and Desktop solutions.
    • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
  • Preferred experience:
    • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
    • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
    • Experience with Dell PowerEdge and VRTX series servers
    • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
    • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

  • Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
  • Effectively work independently as well as within a team environment.
  • Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
  • Demonstrate integrity, creativity, and enthusiasm in achieving results.
  • Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
  • Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
  • Have a strong understanding of deadlines and commitment to schedules. 
  • De-escalate conflicts or stressful situations.
How we Work?You will be expected to work in a Hybrid environment reporting to our Kanata, Ontario location 2 or more times per week. About JSIJSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

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Technical Support Analyst

Vernon, British Columbia Kaltire

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Technical Support Analyst
Vernon, BC
(On-Site)

Role Description:

The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors, and suppliers to ensure hardware, applications, and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation, and support of the environments for all office and field locations.

Responsibilities:

Technical Support and System Maintenance:

  • Respond to, track, and report team members’ break/fix, service, and access requests in a timely manner.
  • Install, configure, and provide 2nd-tier support for team member technology devices, tools, and software solutions in both corporate and remote operational locations.
  • Build and maintain all Windows desktop images according to industry best practices.
  • Automate the deployment of images and applications.
  • Configure and support workstations in a Windows networked environment.
  • Configure and support printers in a Windows networked environment.
  • Configure and support industrial handheld devices.
  • Support VoIP Telephony and Video Conferencing.
  • Install hardware and networking equipment.
  • Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for Stores, warehouses, and retread plants.
  • Manage and administer team member devices and productivity-related technology solutions such as telephony systems, printing/scanning / faxing systems, and video conferencing systems.
  • Establish and maintain close working relationships with vendors and service providers.
  • Adhere to the established processes and procedures within the IS Department.
  • Requirement to participate in after-hours on-call rotation.

Planning, Development, and Project Support:

  • Participate in the planning of IS-related activities and tasks related to new Kal Tire operational locations.
  • Initiate and direct the capacity planning and development of long-term strategies for team member hardware, software, and productivity solutions.
  • Work closely with team members from other IS Departments and contractors to ensure installations, upgrades, or other changes occur in a coordinated and efficient manner.
  • Lead projects when requested, including defining project requirements, project plan, task lists, milestones, and phases.
  • Own project progress by tracking activity, publishing progress reports, and taking action when required to resolve problems.


Documentation of Processes and Technical Specifications:

  • Create, update, and maintain reference documentation relevant to each location’s IS configuration for use during future changes or technical support activities.
  • Maintain clear and detailed documentation for all core responsibilities and associated technologies.
  • Keep abreast of technical and industry developments.
  • Provide leadership and mentorship to team members.
  • Prepare and deliver informative, well-organized presentations and communications.


Job Requirements:

  • Minimum 2 years’ experience providing technical support in a domain environment.
  • Experience supporting Windows Operating systems.
  • Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, Industrial Windows Mobile Devices.
  • Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
  • Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.


Knowledge, Skills, and Abilities:

  • Strong verbal communication and active listening skills.
  • Strong troubleshooting skills.
  • Creative, innovative thinking, leadership, and solid presentation skills.
  • Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
  • Working knowledge of business applications and technology standards in an enterprise environment.


Education:

  • Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training, and experience.


Special Requirements:

  • Travel to Kal Tire locations.
  • Evening and occasional weekend work may be required.
  • Valid BC driver’s license.


What We Offer:

  • The target compensation for this role is $67,090-$77,110 per year based on experience.
  • We offer a clear path for career advancement with wage increases along the way.
  • Comprehensive medical and dental benefits.
  • Employee Assistance Program.
  • A group RRSP/DPSP matching program.
  • Discount on tires and mechanical services.
  • Positive work culture, opportunities for growth and development, and work-life balance.
  • Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.


To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.

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Technical Support Engineer

Halifax, Nova Scotia Targeted Talent

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Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

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Technical Support Engineer

Montréal, Quebec Targeted Talent

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Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

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Technical Support Specialist

Markham, Ontario Idealogical Systems Inc

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Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

  • We are fun people.
  • We are people who take pride in being themselves and are confident in the help we bring to those around us.
  • We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.


Your code word for success is smile.


Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.


WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

  • Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
  • Follow a ticket journey from beginning to end using our PSA tool.
  • Make our clients feel heard, helped, and happy at every interaction.
  • Watch the consoles for new alerts and take action when required.
  • Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
  • Account for resources invested in the client and Idealogical related tasks.
  • On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

  • Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  • Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
  • A desire to mentor, guide and motivate other technical staff to help them succeed.

Key To Succeed in This Role

  • Strong understanding of the organization's goals and objectives.
  • Empathy, compassion, sense of humour.
  • Exceptional written and oral communication skills.
  • Outstanding interpersonal skills, with a focus on listening and questioning skills.
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language to non-technical staff and end users.
  • Ability to take on challenges that require critical thinking and decision-making skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Stay up-to-date with educational goals to further professional development.
  • Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

  • Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
  • Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
  • Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

  • 6 paid training and education days per year to help you fill your knowledge gap.
  • We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
  • Distinct regular events infused with competitive team games, good food and great conversations.
  • In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
  • In-house Massage facility where you can take a break during the day and relax.
  • An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.


How we make you feel happy?

  • Competitive base salary.
  • Competitive performance-based bonus plan.
  • 3-week vacation to start.
  • 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
  • Comprehensive health and dental benefits.
  • State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!



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Technical Support Engineer

Kitchener, British Columbia Targeted Talent

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Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Vancouver, British Columbia Targeted Talent

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Job Description

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

This advertiser has chosen not to accept applicants from your region.

Technical Support Analyst

Toronto, Ontario ICES Central

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Job Description

Salary:

Data. Discovery. Better Health.

ICES is a world-leadinghealth research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.



At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

  • Flexible remote work arrangements anywhere in Ontario
  • Competitive Compensation
  • Comprehensive Benefits Program
  • HOOPP Pension Plan (Defined Pension)
  • Employee Assistance Program and Dialogue Well Being Program
  • Generous vacation, float and caregiver days for all employees
  • Education Fund and Dedicated Education Days
  • Holiday Closure
  • Perkopolis Employee Discount Program



Introduction:

ICES is currently seeking a highly motivated Technical Support Analyst to join our IT Department. Reporting to the Manager, IT Service Desk; the Technical Support Analyst will be responsible for providing end-user technical support and fulfilling service requests.



Responsibilities of the position include, but may not be limited to:

  1. Provide first level support via Email, Phone, Teams Chat, or onsite;
  2. Record, track and document incidents and requests in BMC TrackIT ticketing system, including actions taken and resolutions;
  3. Provide orientation and training to new staff on IT procedures, laptop management and best practices;
  4. Perform hands on troubleshooting on Dell devices and MFPs, software installations and updates to devices;
  5. Identify trends and escalate problems and major incidents to appropriate groups;
  6. Collaborate with stakeholders and invite feedback for customer service improvement;
  7. Create, review and update Service Desk knowledgebase to support service delivery;
  8. Participate in developing the Support Service Delivery strategy and implementing best practice initiatives and process improvement;
  9. Manage user accounts, passwords and permissions, setup email accounts and network shared folders;
  10. Assist with IT Asset Management process and maintain hardware inventory;
  11. Enhance knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
  12. Flexible in availability with regards to working hours and days scheduled required;
  13. Develop procedures, support documentations, and user manuals;
  14. Other duties as may be assigned within the scope of this position.



Knowledge, skills, and abilities required:


  • University Degree in Information Technology Program and equivalent IT industry certificates such as ITIL v4;
  • 2+ years of technical support experience in Windows/Mac OS;
  • Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
  • Worked with IT Service Management tools including BMC TrackIT, or ServiceNow ITOM modules;
  • Hands on experience in Active Directory user and group management;
  • Experience in managing Windows 11 tasks and Apple Operating Systems;
  • Troubleshooting techniques around MS Office applications and Office 365;
  • Understanding of Network configuration including TCP/IP networks;
  • Familiar with ITIL Framework and understanding of its practices;
  • Aptitude for learning software quickly with minimal instruction;
  • Ability to work well in a team environment;
  • Strong communication and customer service skills.



This is a full-time opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office once to twice per week. There may be instances where additional in-person meetings are requested; however, ICES continues to support flexible remote work arrangements anywhere in Ontario.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Mtis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

This advertiser has chosen not to accept applicants from your region.
 

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