33 Manufacturing Lead jobs in Canada

Operations Lead- Manufacturing

Merritt, British Columbia Procore International Radiators

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Job Description

Job Description

Job Description

Salary: 65,000-80,000

Job posting

Operations Lead Manufacturing


Ready to Lead. Inspire. Transform.
Are you an ambitious leader who thrives on turning challenges into opportunities and energizing teams to push beyond limits? We are looking for an Operations Lead who doesnt just manage but innovates, motivates, and accelerates growth. If you are driven by results, this is your moment to lead the charge!

About Us

Located in the heart of beautiful British Columbia, in the town of Merritt, Procore International Radiators specializes in manufacturing high-performance radiators. Designed specifically for the demanding cooling systems used in the mining and road construction industries, Procore radiators are built for durability and reliability.


Micon Industries Ltd. produces high-quality radiator seals and grommets, precisely engineered to fit grommetized radiators. Like Procore, Micon serves the tough requirements of the mining and road construction sectors, delivering components that withstand the harshest operating conditions.

What Youll Do

As our Operations Lead, you will:

  • Lead and coordinate daily manufacturing operations, ensuring alignment with production goals and company standards.
  • Play a central role in the selection, implementation, and optimization of ERP software, with a focus on streamlining production planning, inventory control, and real-time reporting.
  • Utilize key performance indicators (KPIs) to monitor operational efficiency, track productivity, and drive continuous improvement across all areas of manufacturing.
  • Oversee preventative maintenance programs and quality control procedures, ensuring equipment reliability and product consistency.
  • Plan and manage production schedules, workflows, and labour allocation to meet safety, quality, and delivery targets.
  • Identify production bottlenecks and implement data-driven process improvements to enhance throughput and reduce downtime.
  • Lead, coach, and support the onboarding, training, and development of production team members, fostering a culture of accountability and continuous learning.
  • Ensure strict compliance with health and safety regulations and internal policies, maintaining a safe and efficient work environment.
  • Track and analyze operational performance through ERP-generated reports, providing clear insights and updates to senior leadership.


What We Offer

  • Competitive salary complemented by performance-driven bonuses
  • Comprehensive health and dental coverage
  • Employee Share Purchase Plan
  • Ongoing professional development and leadership training
  • Opportunities for career growth within the company


What Were Looking For

  • 5+ years in a production, operations, or manufacturing leadership role
  • 5+ years as a tradesperson
  • Experience using ERP systems in a manufacturing environment
  • Solid understanding of sheet-metal or metal fabrication processes
  • Strong leadership, communication, and decision-making skills
  • Proven ability to manage multiple priorities and adapt to changing demands
  • Comfortable working on the shop floor, side-by-side with the team
  • Proficient with Microsoft 365 tools (Excel, Outlook, Teams)
  • Physically able to lift up to 50kg and work flexible hours as needed

Join Us

If you are an operations lead who builds trust, leads by example, and thrives on solving problems while keeping people at the heart of the process, we want you on our team.

Apply now and help us build the next chapter of operational excellence.

This advertiser has chosen not to accept applicants from your region.

Operations Lead Manufacturing

Merritt, British Columbia Decisive Dividend

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Manufacturing Operations Lead - Radiators

Ready to Lead. Inspire. Transform.

Are you an ambitious leader who thrives on turning challenges into opportunities and energizing teams to push beyond limits? We are looking for an Operations Lead who doesn’t just manage but innovates, motivates, and accelerates growth. If you are driven by results, this is your moment to lead the charge!

About Us

Located in the heart of beautiful British Columbia, in the town of Merritt, our company specializes in manufacturing high-performance radiators. Designed specifically for the demanding cooling systems used in the mining and road construction industries, our radiators are built for durability and reliability.

We produce high-quality radiator seals and grommets, precisely engineered to fit grommetized radiators. Our company serves the tough requirements of the mining and road construction sectors, delivering components that withstand the harshest operating conditions.

What You’ll Do

  • Lead and coordinate daily manufacturing operations, ensuring alignment with production goals and company standards.
  • Play a central role in the selection, implementation, and optimization of ERP software, with a focus on streamlining production planning, inventory control, and real-time reporting.
  • Utilize key performance indicators (KPIs) to monitor operational efficiency, track productivity, and drive continuous improvement across all areas of manufacturing.
  • Oversee preventative maintenance programs and quality control procedures, ensuring equipment reliability and product consistency.
  • Plan and manage production schedules, workflows, and labour allocation to meet safety, quality, and delivery targets.
  • Identify production bottlenecks and implement data-driven process improvements to enhance throughput and reduce downtime.
  • Lead, coach, and support the onboarding, training, and development of production team members, fostering a culture of accountability and continuous learning.
  • Ensure strict compliance with health and safety regulations and internal policies, maintaining a safe and efficient work environment.
  • Track and analyze operational performance through ERP-generated reports, providing clear insights and updates to senior leadership.

What We Offer

  • Competitive salary complemented by performance-driven bonuses
  • Comprehensive health and dental coverage
  • Employee Share Purchase Plan
  • Ongoing professional development and leadership training
  • Opportunities for career growth within the company

What We’re Looking For

  • 5+ years in a production, operations, or manufacturing leadership role
  • 5+ years as a tradesperson
  • Experience using ERP systems in a manufacturing environment
  • Solid understanding of sheet-metal or metal fabrication processes
  • Strong leadership, communication, and decision-making skills
  • Ability to manage multiple priorities and adapt to changing demands
  • Comfortable working on the shop floor, side-by-side with the team
  • Proficient with Microsoft 365 tools (Excel, Outlook, Teams)
  • Able to lift up to 50kg and work flexible hours as needed

Join Us

If you are an operations lead who builds trust, leads by example, and thrives on solving problems while keeping people at the heart of the process, we want you on our team.

Apply now and help us build the next chapter of operational excellence.

This advertiser has chosen not to accept applicants from your region.

Operations Lead Manufacturing

Merritt, British Columbia Decisive Dividend

Posted 19 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Manufacturing Operations Lead - Radiators

Ready to Lead. Inspire. Transform.

Are you an ambitious leader who thrives on turning challenges into opportunities and energizing teams to push beyond limits? We are looking for an Operations Lead who doesn’t just manage but innovates, motivates, and accelerates growth. If you are driven by results, this is your moment to lead the charge!

About Us

Located in the heart of beautiful British Columbia, in the town of Merritt, our company specializes in manufacturing high-performance radiators. Designed specifically for the demanding cooling systems used in the mining and road construction industries, our radiators are built for durability and reliability.

We produce high-quality radiator seals and grommets, precisely engineered to fit grommetized radiators. Our company serves the tough requirements of the mining and road construction sectors, delivering components that withstand the harshest operating conditions.

What You’ll Do

ul>
  • Lead and coordinate daily manufacturing operations, ensuring alignment with production goals and company standards.
  • Play a central role in the selection, implementation, and optimization of ERP software, with a focus on streamlining production planning, inventory control, and real-time reporting.
  • Utilize key performance indicators (KPIs) to monitor operational efficiency, track productivity, and drive continuous improvement across all areas of manufacturing.
  • Oversee preventative maintenance programs and quality control procedures, ensuring equipment reliability and product consistency.
  • Plan and manage production schedules, workflows, and labour allocation to meet safety, quality, and delivery targets.
  • Identify production bottlenecks and implement data-driven process improvements to enhance throughput and reduce downtime.
  • Lead, coach, and support the onboarding, training, and development of production team members, fostering a culture of accountability and continuous learning.
  • Ensure strict compliance with health and safety regulations and internal policies, maintaining a safe and efficient work environment.
  • Track and analyze operational performance through ERP-generated reports, providing clear insights and updates to senior leadership.
  • What We Offer

    • Competitive salary complemented by performance-driven bonuses
    • Comprehensive health and dental coverage
    • Employee Share Purchase Plan
    • Ongoing professional development and leadership training
    • Opportunities for career growth within the company

    What We’re Looking For

    ul>
  • 5+ years in a production, operations, or manufacturing leadership role
  • 5+ years as a tradesperson
  • Experience using ERP systems in a manufacturing environment
  • Solid understanding of sheet-metal or metal fabrication processes
  • Strong leadership, communication, and decision-making skills
  • Ability to manage multiple priorities and adapt to changing demands
  • Comfortable working on the shop floor, side-by-side with the team
  • Proficient with Microsoft 365 tools (Excel, Outlook, Teams)
  • Able to lift up to 50kg and work flexible hours as needed
  • Join Us

    If you are an operations lead who builds trust, leads by example, and thrives on solving problems while keeping people at the heart of the process, we want you on our team.

    ?Apply now and help us build the next chapter of operational excellence.

    This advertiser has chosen not to accept applicants from your region.

    Team Lead (Manufacturing Experience)

    Québec, Quebec Hudson RPO

    Posted 3 days ago

    Job Viewed

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    Job Description

    Titre du poste : Responsable de l’Acquisition de Talents


    Lieu : Sainte-Foy, Québec (Mode hybride – 3 jours par semaine en présentiel)


    Équipe : 2 recruteurs en gestion directe


    Type d’emploi : Temps plein



    À propos du poste


    Hudson RPO est à la recherche d’un(e) Responsable de l’Acquisition de Talents bilingue pour soutenir l’un de nos plus grands clients dans le secteur pharmaceutique, basé à Sainte-Foy, Québec. Ce poste hybride nécessite une présence sur site trois jours par semaine.


    Le ou la candidat(e) idéal(e) est un(e) professionnel(le) du recrutement expérimenté(e), capable de gérer une équipe et de prendre en charge l’ensemble du cycle de recrutement. Vous jouerez un rôle clé en tant que partenaire stratégique auprès de notre client, en veillant à la mise en œuvre de solutions de talents efficaces et alignées avec ses objectifs d’affaires.



    Responsabilités principales


    • Encadrer et soutenir une équipe de 2 recruteurs en assurant le coaching, le suivi de la performance et l’accompagnement au quotidien.
    • Gérer le processus complet de recrutement pour divers types de postes, de la prise de besoin à la signature de l’offre.
    • Collaborer étroitement avec les gestionnaires d’embauche et les parties prenantes du client pour comprendre les besoins en recrutement et y répondre efficacement.
    • Garantir une expérience positive pour les candidats et les clients tout au long du processus de recrutement.
    • S’assurer que les processus de recrutement respectent les attentes du client et les meilleures pratiques du secteur.
    • Fournir des rapports réguliers sur les activités de recrutement et la performance de l’équipe.
    • Promouvoir les bonnes pratiques en matière de sourcing, d’engagement des candidats et de recrutement inclusif.
    • Respect des accords collectifs de travail et des procédures de relations du travail


    Profil recherché


    • Expérience avérée en gestion et développement d’équipes de recrutement (idéalement 2 personnes ou plus).
    • Solide expérience en recrutement de bout en bout, avec un fort souci de qualité et d’efficacité.
    • Excellentes compétences relationnelles, organisationnelles et en communication.
    • Capacité à bâtir des relations de confiance avec les candidats et les parties prenantes internes.
    • Une expérience dans le secteur pharmaceutique ou des soins de santé est un atout.
    • Expérience préalable dans un environnement syndiqué, de préférence dans la fabrication, la santé ou la pharmacie
    • Expérience pratique en recrutement, notamment dans des environnements à fort volume et syndiqués


    Pourquoi rejoindre Hudson RPO ?


    • Collaborez avec l’une des plus grandes entreprises pharmaceutiques au Canada et contribuez directement à sa stratégie de talents.
    • Intégrez une organisation mondiale reconnue pour sa culture collaborative et ses pratiques de recrutement innovantes.
    • Profitez d’un modèle de travail hybride offrant souplesse et collaboration en personne.
    • Accédez à des opportunités de développement professionnel et d’évolution de carrière au sein d’une entreprise en pleine croissance.



    Job Title: Talent Acquisition Lead


    Location: Sainte-Foy, Québec (Hybrid – 3 days/week on-site)


    Team Size: 2 direct reports


    Employment Type: Full-time



    About the Role


    Hudson RPO is seeking a bilingual Talent Acquisition Lead to support one of our largest pharmaceutical clients in Sainte-Foy, Québec. This is a hybrid position, requiring on-site presence three days per week. The ideal candidate will be a hands-on recruitment professional with proven experience leading a team and managing full-cycle recruitment.


    As the Talent Acquisition Lead, you will manage and mentor a team of two recruiters while actively participating in end-to-end recruitment activities. You’ll serve as a strategic partner to the client, ensuring the delivery of high-quality talent solutions that align with their business objectives.



    Key Responsibilities


    • Lead and support a team of 2 recruiters, providing coaching, guidance, and performance management.
    • Manage full-cycle recruitment for roles across various functions, from intake to offer.
    • Collaborate closely with client stakeholders and hiring managers to understand hiring needs and deliver effective solutions.
    • Maintain strong candidate and client experiences throughout the recruitment process.
    • Ensure recruitment processes align with client expectations.
    • Report regularly on recruitment activity and team performance.
    • Promote best practices in sourcing, candidate engagement, and diversity hiring.
    • Adherence to collective bargaining agreements and labor relations procedures


    What You Bring:


    • Proven experience in leading and developing recruitment teams (ideally 2 or more direct reports).
    • Strong background in end-to-end recruitment with a focus on quality and efficiency.
    • Ability to build and maintain strong relationships with both candidates and internal stakeholders.
    • Excellent organizational, problem-solving, and communication skills.
    • Previous experience in a pharmaceutical or healthcare environment is an asset.
    • Previous experience working within a unionized environment, preferably in manufacturing, healthcare, or pharmaceuticals.


    Why Join Hudson RPO?


    • Work with one of the largest pharmaceutical companies in Canada , making a direct impact on their talent strategy.
    • Be part of a global organization known for its collaborative culture and innovative recruitment practices.
    • Hybrid work model offering flexibility and in-person collaboration.
    • Ongoing career development and advancement opportunities within a growing organization.


    At Hudson RPO, we celebrate diversity and are committed to building an inclusive environment for all employees and applicants.

    This advertiser has chosen not to accept applicants from your region.

    Team Lead (Manufacturing Experience)

    Quebec, Quebec Hudson RPO

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Titre du poste : Responsable de l’Acquisition de Talents


    Lieu : Sainte-Foy, Québec (Mode hybride – 3 jours par semaine en présentiel)


    Équipe : 2 recruteurs en gestion directe


    Type d’emploi : Temps plein



    À propos du poste


    Hudson RPO est à la recherche d’un(e) Responsable de l’Acquisition de Talents bilingue pour soutenir l’un de nos plus grands clients dans le secteur pharmaceutique, basé à Sainte-Foy, Québec. Ce poste hybride nécessite une présence sur site trois jours par semaine.


    Le ou la candidat(e) idéal(e) est un(e) professionnel(le) du recrutement expérimenté(e), capable de gérer une équipe et de prendre en charge l’ensemble du cycle de recrutement. Vous jouerez un rôle clé en tant que partenaire stratégique auprès de notre client, en veillant à la mise en œuvre de solutions de talents efficaces et alignées avec ses objectifs d’affaires.



    Responsabilités principales


    • Encadrer et soutenir une équipe de 2 recruteurs en assurant le coaching, le suivi de la performance et l’accompagnement au quotidien.
    • Gérer le processus complet de recrutement pour divers types de postes, de la prise de besoin à la signature de l’offre.
    • Collaborer étroitement avec les gestionnaires d’embauche et les parties prenantes du client pour comprendre les besoins en recrutement et y répondre efficacement.
    • Garantir une expérience positive pour les candidats et les clients tout au long du processus de recrutement.
    • S’assurer que les processus de recrutement respectent les attentes du client et les meilleures pratiques du secteur.
    • Fournir des rapports réguliers sur les activités de recrutement et la performance de l’équipe.
    • Promouvoir les bonnes pratiques en matière de sourcing, d’engagement des candidats et de recrutement inclusif.
    • Respect des accords collectifs de travail et des procédures de relations du travail


    Profil recherché


    • Expérience avérée en gestion et développement d’équipes de recrutement (idéalement 2 personnes ou plus).
    • Solide expérience en recrutement de bout en bout, avec un fort souci de qualité et d’efficacité.
    • Excellentes compétences relationnelles, organisationnelles et en communication.
    • Capacité à bâtir des relations de confiance avec les candidats et les parties prenantes internes.
    • Une expérience dans le secteur pharmaceutique ou des soins de santé est un atout.
    • Expérience préalable dans un environnement syndiqué, de préférence dans la fabrication, la santé ou la pharmacie
    • Expérience pratique en recrutement, notamment dans des environnements à fort volume et syndiqués


    Pourquoi rejoindre Hudson RPO ?


    • Collaborez avec l’une des plus grandes entreprises pharmaceutiques au Canada et contribuez directement à sa stratégie de talents.
    • Intégrez une organisation mondiale reconnue pour sa culture collaborative et ses pratiques de recrutement innovantes.
    • Profitez d’un modèle de travail hybride offrant souplesse et collaboration en personne.
    • Accédez à des opportunités de développement professionnel et d’évolution de carrière au sein d’une entreprise en pleine croissance.



    Job Title: Talent Acquisition Lead


    Location: Sainte-Foy, Québec (Hybrid – 3 days/week on-site)


    Team Size: 2 direct reports


    Employment Type: Full-time



    About the Role


    Hudson RPO is seeking a bilingual Talent Acquisition Lead to support one of our largest pharmaceutical clients in Sainte-Foy, Québec. This is a hybrid position, requiring on-site presence three days per week. The ideal candidate will be a hands-on recruitment professional with proven experience leading a team and managing full-cycle recruitment.


    As the Talent Acquisition Lead, you will manage and mentor a team of two recruiters while actively participating in end-to-end recruitment activities. You’ll serve as a strategic partner to the client, ensuring the delivery of high-quality talent solutions that align with their business objectives.



    Key Responsibilities


    • Lead and support a team of 2 recruiters, providing coaching, guidance, and performance management.
    • Manage full-cycle recruitment for roles across various functions, from intake to offer.
    • Collaborate closely with client stakeholders and hiring managers to understand hiring needs and deliver effective solutions.
    • Maintain strong candidate and client experiences throughout the recruitment process.
    • Ensure recruitment processes align with client expectations.
    • Report regularly on recruitment activity and team performance.
    • Promote best practices in sourcing, candidate engagement, and diversity hiring.
    • Adherence to collective bargaining agreements and labor relations procedures


    What You Bring:


    • Proven experience in leading and developing recruitment teams (ideally 2 or more direct reports).
    • Strong background in end-to-end recruitment with a focus on quality and efficiency.
    • Ability to build and maintain strong relationships with both candidates and internal stakeholders.
    • Excellent organizational, problem-solving, and communication skills.
    • Previous experience in a pharmaceutical or healthcare environment is an asset.
    • Previous experience working within a unionized environment, preferably in manufacturing, healthcare, or pharmaceuticals.


    Why Join Hudson RPO?


    • Work with one of the largest pharmaceutical companies in Canada , making a direct impact on their talent strategy.
    • Be part of a global organization known for its collaborative culture and innovative recruitment practices.
    • Hybrid work model offering flexibility and in-person collaboration.
    • Ongoing career development and advancement opportunities within a growing organization.


    At Hudson RPO, we celebrate diversity and are committed to building an inclusive environment for all employees and applicants.

    This advertiser has chosen not to accept applicants from your region.

    Warehouse & Production Management

    Toronto, Ontario Savers/Value Village

    Posted today

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    Job Description

    Job Description

    Job Description

    Description

    Retail Warehouse & Production Management

    This is a full time position in a warehouse environment

    Who we are:

    Value Village is a part of the Savers family of stores.  We are a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help support their vital community programs and services.

    We operate over 300 locations.  Our brands are Value Village (in Canada and the U.S.), Village des Valeurs (in Quebec), Savers (in the U.S), Unique (in the U.S.) and Savers Australia.

    Summary & Positions :

    As part of the Warehouse and Production Management team at Value Village, everything you do has a specific purpose that links Team Member effort to business results in your location. Our Warehouse Management team makes important decisions that directly impact the success of their location every day. And, they continuously develop and empower their Team Members

    Management opportunities in production may include:

    - Production Supervisors
    - Production Manager
    - Warehouse Supervisor
    - Warehouse Manager

    What you can expect:

    A commitment to protecting the health and safety of our Team Members.  Great benefits, paid training, career development, bonus opportunities, a competitive wage, and a 50% Team Member discount. Our Team is a great one, made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment.

    What you get:

    Comprehensive onboarding and training from day one.

    In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

    • Comprehensive extended health care plans for full-time Team Members
    • Company-Paid Life and AD&D Insurance
    • A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
    • Paid time off from work for leisure or other hobbies
    • A range of mental health services to assist you in managing daily life

    1980 Eglington Avenue East, Suite D-4 Toronto, ON M1L 2M6

    Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

    #TALENT3

    This advertiser has chosen not to accept applicants from your region.

    Warehouse & Production Management

    Toronto, Ontario Savers/Value Village

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    Job Description

    Description

    Retail Warehouse & Production Management

    This is a full time position in a warehouse environment

    Who we are:

    Value Village is a part of the Savers family of stores.  We are a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help support their vital community programs and services.

    We operate over 300 locations.  Our brands are Value Village (in Canada and the U.S.), Village des Valeurs (in Quebec), Savers (in the U.S), Unique (in the U.S.) and Savers Australia.

    Summary & Positions :

    As part of the Warehouse and Production Management team at Value Village, everything you do has a specific purpose that links Team Member effort to business results in your location. Our Warehouse Management team makes important decisions that directly impact the success of their location every day. And, they continuously develop and empower their Team Members

    Management opportunities in production may include:

    - Production Supervisors
    - Production Manager
    - Warehouse Supervisor
    - Warehouse Manager

    What you can expect:

    A commitment to protecting the health and safety of our Team Members.  Great benefits, paid training, career development, bonus opportunities, a competitive wage, and a 50% Team Member discount. Our Team is a great one, made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment.

    What you get:

    Comprehensive onboarding and training from day one.

    In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

    • Comprehensive extended health care plans for full-time Team Members
    • Company-Paid Life and AD&D Insurance
    • A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
    • Paid time off from work for leisure or other hobbies
    • A range of mental health services to assist you in managing daily life

    1980 Eglington Avenue East, Suite D-4 Toronto, ON M1L 2M6

    Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

    #TALENT3

    This advertiser has chosen not to accept applicants from your region.
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    Customer Service Lead (Food Manufacturing)

    Mississauga, Ontario Cérélia North America

    Posted today

    Job Viewed

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    Job Description

    The role of a Customer Service Lead is integral to the success of a Customer Service team and, ultimately, the entire organization. By managing escalations and improving processes, the incumbent ensures customers receive timely and effective assistance. The Customer Supply Chain Lead is also responsible for providing and maintaining excellent customer support to ensure the delivery of high-quality service to Cerelia Bakery customers, sales team and plant operations.


    **Job Duties and Responsibilities** (including but not limited to):

    * Act as the primary point of contact between customer operations teams and internal supply chain functions.
    * Coordinate daily outbound order execution and proactively resolve any service or fulfillment issues.
    * Monitor and analyze customer orders, inventory availability, and delivery plans to ensure on-time, in-full (OTIF) performance.
    * Collaborate with Supply Planning, Production Planning, and Warehouse teams to ensure alignment on customer priorities and constraints.
    * Own customer scorecard data and performance KPIs; analyze and lead root cause investigation for misses.
    * Lead order tracking, proactive delay notifications, and risk communication to customers and account managers.
    * Support continuous improvement initiatives across the customer fulfillment lifecycle, with focus on automation, EDI optimization, and logistics visibility.
    * Participate in S&OP and customer review meetings to represent outbound execution readiness and risks.
    * Help implement system/process changes that improve service levels, reduce costs, or simplify workflows.
    * Ensure appropriate handling of customer escalations with timely and professional communication.
    * Support the transition to analytics platforms (e.g., Power BI) by learning how to navigate key reports.
    * Provide outstanding customer service to improve customer satisfaction and relationship.
    * Help with the execution and transition into EDI/ Manage daily EDI errors and new implementations
    * Research, compose, and maintain effective correspondence and templates for departmental communication, ensuring clarity and professionalism.
    * Interface with customers and sales representatives to handle both pre-sales and post-sales service functions
    * Monitor orders and collaborate with plant production teams to supervise orders, ensuring timely delivery of all products to customers
    * Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner
    * Maintain competent understanding of Cerelia Bakery Canada LP products and customers
    * Coordinate, analyze and improve customer service functions to meet company goals and standards
    * Develop and execute plans to ensure continuity of customer service process delivery in the event of unplanned absence of team members (including self)
    * Review current orders to make sure trucks are being optimized with quantities and delivery locations
    * Learn Power BI reports and any other Analytics Platforms
    * Ensure timely sending of invoices to all non-EDI customers, maintaining accurate records and following up on outstanding payments. Verify all invoices for accuracy before processing.
    * Problem Solving: Address all pricing issues, pallet configurations and quickly identifying the root cause of an issue
    * Ensure all samples are entered correctly with limiting 3PL transfers and cost savings for shipment methods
    * Regularly monitor and analyze Key performance indicators (KPIs) to track team performances, identify issues, and implement improvements
    * Identify and implement process improvements to enhance efficiency and customer satisfaction
    * Foster a positive and supportive work environment that encourages team motivation, engagement, and high productivity levels.
    * Adhering to all policies, procedures and programs of the company (GMP, Quality, Food Safety and Health & Safety etc.) always.
    * Other related duties and assigned.


    **Key Behavioural Competencies:**

    * Good communication skills
    * Keen problem-solving skills.
    * Adaptable / Flexible
    * Able to work under pressure
    * Organized
    * Able to multi-task
    * Team player
    * Integrity
    * Accountable and Dependable
    * Good time management skills
    * Good attention to detail



    Nt5Qyk9SYr
    This advertiser has chosen not to accept applicants from your region.

    Production Lead

    Sturgeon County, Alberta Barricades and Signs Ltd.

    Posted today

    Job Viewed

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    Job Description

    **ABOUT US**

    Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades and Signs has experienced steady growth and can support small scale projects to large scale infrastructure needs. We offer a full range of roadside safety products and onsite traffic services to our customers. We treat our employees like our family and with such significant growth there is ample room for growth and professional development. Come be a part of our growing team!



    **POSITION OVERVIEW**

    As a member of the Production Team, the Production Lead is responsible for leading all production efforts within the sign & woodshop departments. They will assist in leading a team of sign technicians, print operators and woodshop technician in effective and efficient production operations. Reporting to the Production Manager, the ideal candidate will be a team player who can work well under pressure in both team and individual environments.



    **WHAT WE CAN OFFER**

    * Full benefits package (health, vision, dental, disability, etc.)
    * Employee assistance program
    * Health Savings Account
    * Competitive compensation
    * Strong vacation entitlement with bonus paid leave over Christmas
    * Growing Company with room for professional development and advancement



    **KEY RESPONSIBILITIES**

    * Lead, guide, train, and mentor production technicians
    * Assign and oversee work allocation
    * Participate in interviewing, hiring, and training new team members
    * Communicating with other departments regarding potential problems or delays impacting deadlines
    * Establish work schedules for operators and technicians
    * Review time sheets for accuracy and approval
    * Coordinate cleaning and maintenance of production machines (printers, cutters, laminators, etc.) and provide routine maintenance and minor repairs
    * Monitor signage print and application processes for quality, accuracy, and consistency
    * Complete printing and sign manufacturing processes when required
    * Establish good interdepartmental relationships to help balance conflicting priorities
    * Establish and review standard operating procedures, practices, and policies
    * Monitor and lead worksite safety and compliance within production
    * Provide progress reports to Production Manager
    * Other duties as required



    **QUALIFICATIONS**

    * Working experience with SAP an asset
    * Experience leading small to medium-sized teams
    * Positive hardworking attitude
    * Work efficiently and effectively to meet short timelines
    * Handle precise calculations in measurements, conversions, and other amounts.
    * Experience with Google spreadsheets
    * Knowledge of provincial sign specifications in Western Canada is considered an asset
    * Experience with manufacturing/lean manufacturing an asset



    **HOURS OF WORK**

    The typical work schedule will be Monday through Friday 8:00am – 5:00pm with a 30-minute lunch break.
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    Production Lead

    Vancouver, British Columbia Targeted Talent

    Posted today

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    Job Description

    Job Description

    Job Description

    Job Summary:

    The Production Lead will oversee and manage production shift employees and ensure compliance with safety, quality, and quantity standards.

    Duties/Responsibilities:
    • Train and manage production employees on the assigned shift.
    • Oversee the daily workflow and assignments of the production shift.
    • Provide constructive and timely performance evaluations.
    • Oversee production operations on assigned shift.
    • Prepare work schedules to ensure efficient operations.
    • Maintain knowledge of processes and equipment.
    • Ensure that products are identified, weighed, and warehoused correctly.
    • Troubleshoot issues that arise.
    • Notify maintenance department of equipment problems.
    • Ensure that employees comply with applicable safety regulations, policies, and procedures.
    • Ensure paperwork is completed and signed correctly.
    • Perform other related duties as assigned.
    Required Skills/Abilities:
    • High school diploma or equivalent required.
    • Over 2 years of related experience required.
    • Thorough understanding of or the ability to quickly learn production operations and machinery.
    • Excellent supervisory and leadership skills.
    • Excellent verbal and written communication skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Ability to prioritize tasks and to delegate them when appropriate.
    • Proficient with Microsoft Office Suite or related software to complete reports and logs.

    This advertiser has chosen not to accept applicants from your region.
     

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