40 Market Operations jobs in Canada

Job Description

Salary: $60,000 - $90,000

Clariem, an independently owned management consulting firm, is seeking a Market Insights & Operations Manager to help scaling up the company to the next level. This is a "roll-up-the-sleeves" role, working side-by-side with Clariems founder, to think strategically and execute tactically.

In this role you will work as the primary person to keep track of multiple projects and execute day-to-day operations to free up bandwidth for the leadership team. This role is first a "doer" and then a "project manager" or driver role. The ideal candidate is a hands-on individual with 3-7 years of relevant experience (professional services/ consulting company operations) with strong behavioral skills. The person in this role is expected to understand the business context, be highly organized with great interpersonal skills and able to close the strategy execution gap.

Clariem is a boutique firm that offers strong team members the opportunity to make a significant impact and advance their career. This is a contract position with potential transition to full-time employment after 90 days. This role is expected to be a key member of Clariem's core team to build the internal capabilities for the next phase of the company's growth.

KEY RESPONSIBILITIES

This role is envisioned with a range of responsibilities. Depending on a candidate's right-fit to drive company growth, the role may be shaped to elevate specific responsibility areas.

STRATEGY SUPPORT: Insights & Analytics

• Market research & Insights : Serve as a thought partner for leadership to enhance Clariem thought leadership. Conduct market research and synthesize information to generate insights to be used in marketing materials, and offerings development. Serve as owner of the Clariem's market watch capability "staying informed."
• Offerings & Tools Development: Leverage strategic thinking and combine with your technology skills to create tools to develop tools, templates and ways-of-working/processes to run Clariem operations efficiently. All the tools need to preferably no-code solutions. We use the Microsoft ecosystem and you need to have intermediate skills in a few of the tools along with the aptitude to be comfortable in leveraging a variety of tools to build pragmatic solutions. Tools we often use: Excel, PowerPoint, SharePoint, Power BI, PowerApps, Tableau

OPERATIONS MANAGEMENT

• Project Planning : Participate in and projectize the conversations to start with projects with good documentation. Requires strong organization and note-taking/ documentation skills
• Project Management: Monitor the progress on several projects and drive next actions with the team members (SMEs/Consultants). Work with technology vendors to continually enhance website and internal tools used by our team.
• Operations Specialist/ Execution: Serve as the owner/ keeper of internal processes and improve the Clariem ways-of-working continually.
• Talent Management : Manage the candidate/talent pool in BambooHR. (This is secondary responsibility)

QUALIFICATIONS

• Minimum 3 years of relevant experience in professional services. Focus on strategy & operations preferred. MBA an asset
• Bachelor's degree in Business, Strategy, Marketing, or Technology
• Experience working in a start-up environment an asset

• Advanced structured thinking and PowerPoint skills
• Strong Business writing skills
• Expertise in Project Management / Task management Tools, with experience in environment with multiple, short duration projects
• Intermediate-to-advanced skills & ability to build solutions with business tools like Excel, SharePoint, Power BI, PowerApps, Tableau

Behavioral skills

• Great listening, communication (written and spoken) and project management skills are critical to success in this role
• Candidate needs to be a self-starter / responsive and self-organized
• Ability to understand the strategic context and hands-on / operationally efficient
• Ability to proactively plan for roadblocks

Start Date: ASAP

Job Description

Salary:

About Kathairos

Kathairos Solutions is a leading and rapidly growing North American clean tech company, bringing decades of knowledge, resources, and experience into developing the innovative solutions of tomorrow, for the changing energy industry of today. We have developed a simple solution to one of the energy industrys major challenges in reducing emissions, which continues to be adopted at a staggering rate across North America.

Your Opportunity

Reporting to the Operations Data Manager, the Operations Analyst is pivotal in optimizing Kathairos operational efficiency by coordinating and managing resources such as vehicles, personnel, and equipment. You will handle real-time future forecasting and deployment of fleet resources to ensure timely and efficient service delivery. By managing full cycle service delivery, you will provide valuable recommendations to enhance overall productivity and processes, continuously improving our performance and forecasting capabilities. Your collaborative style, exceptional communication, and analytical skills will ensure success and seamless coordination with the Field Team and Operations leaders to deliver best in class service to our customers.

Your Responsibilities

• Communication Coordination: Receive and process incoming fill work orders from telemetry data while communicating effectively with drivers, field staff and other relevant team members.

• Resource Allocation:Coordinate and manage the allocation of resources, including vehicles, personnel, and equipment to designated locations based on priority, urgency, and availability to ensure optimal operational efficiency.

• Real-Time Resource Management: Monitor the real-time location of vehicles or personnel using GPS tracking systems, update and support accurate records of dispatch activities. Address and resolve issues or challenges that arise during the dispatch process.

• Forecasting:Develop and implement forecasting models to predict future resource needs and ensure timely deployment.

• Process Improvement:
  Identify and recommend process improvements to enhance productivity and operational efficiency.

• Reporting:Prepare and present detailed reports on operational performance, resource utilization, and key performance indicators (KPIs) to senior management.

• Compliance:
  Ensure compliance with relevant regulations, policies, and procedures governing dispatch operations including a strong understanding of Federal Hours of Service.

• Collaboration:
  Develop and support strong working relationships with internal and external customers, especially the Field Team and Operations leaders to ensure seamless coordination and communication.

• Documentation:
  Maintain accurate and detailed records of operational activities, including work orders, routes, and communication logs. Generate reports on key performance indicators (KPIs) related to dispatch operations.

• Training:Provide training and support to team members on operational processes and best practices.

• Emergency Support: take action and provide instructions to drivers or field personnel in case of emergencies or unexpected situations.

Required Qualifications

• 5-8 years experience in fleet dispatching, operations analysis, or a similar role (Oilfield industry considered an asset).

• Experience using GPS tracking systems, dispatch software, and other relevant technologies. Effective problem-solving skills to address and resolve issues that arise during the dispatch process quickly and efficiently.

• Highly skilled in data analysis to enable the development of forecasting models and identify process improvement.

• Excellent verbal and written communication skills to effectively interact with drivers, field staff, and other team members.

Valued (Nice to have):

• High school graduate or equivalent

• Experience with Salesforce and/or other fleet management software.

• Experience with Motive (Formerly KeepTruckin) and/or related software.

Why Kathairos

• Competitive Total Rewards, Salary + Annual Performance Bonus

• Paid Time Off and Flex Time

• Health & Dental benefits start day one

• On-site fitness and bicycle storage facilities

• Career Growth and Development opportunities

At Kathairos, our people inspire our purpose. We value the creativity and success that comes from collaborating with a diverse team of individuals. We welcome candidates from all backgrounds who share our passion in prioritizing inclusion and equity. We are passionate about creating an environment where everyone feels valued and is empowered to share their talents towards advancing our vision to create clean air and responsible energy production for our planet.

Thank you for considering Kathairos! We genuinely appreciate your interest, however, only those candidates who are selected to continue in our recruitment process will be contacted.

Job Description

Wisedocs is on a mission to make it easy and accessible for companies in the insurance, legal, and medical sectors to quickly understand medical documents using AI. Every week, we process millions of pages of medical records, saving our customers countless hours of manual effort and helping them streamline medical claim processing.

Join Wisedocs as a Data Operations Analyst where you will have the opportunity to take ownership of how data powers our business. In this role, you’ll design and optimize the pipelines, models, and dashboards that transform raw data into insights—driving decision-making across teams and at the leadership level.

This is a high-impact, high-visibility role at the heart of our growth. You’ll work cross-functionally, ensuring that data not only flows seamlessly but also fuels innovation and strategy.

The ideal candidate brings proven expertise with Snowflake and Power BI, strong analytical problem-solving skills, and a passion for building scalable, reliable data foundations. Beyond technical skills, we’re looking for someone who thrives in a fast-moving start-up environment, passionate about AI, embraces collaboration, and is excited to shape the way data drives our future.

Where you’ll be contributing

Snowflake Architecture & Optimization

• Manage configurations, schema design, and query tuning.

• Optimize cost and performance across warehouses and workloads.

Power BI Development & Reporting

• Build and maintain dashboards and reports.

• Ensure secure, efficient Snowflake connections (SSO, DirectQuery).

Pipeline Management

• Streamline dataflows from multiple sources.

• Monitor and troubleshoot ETL/ELT pipelines.

• Collaborate with engineers on scalable, reliable data flows.

Data Quality & Governance

• Implement validation, auditing, and lineage tracking.

• Enforce governance to ensure accuracy and consistency.

Cross-Functional Collaboration

• Translate requirements into technical solutions.

• Provide documentation, training, and end-user support.

Continuous Improvement

• Stay current with DataOps, Snowflake, and BI best practices.

• Identify opportunities to automate and enhance reporting.
  

You are a great fit if you have the following:

• Bachelor's degree in Computer science, Engineering, Data Science, or equivalent practical experience.

• 3+ years hands-on experience with:

• Advanced SQL and Snowflake (data modeling, performance tuning, optimization).

• Power BI development (DirectQuery, authentication, enterprise-level models).

• ETL/ELT pipeline design and monitoring (Azure Data Factory, Airflow, or similar).

• Strong Excel skills (advanced formulas, pivots, Power Query) for large dataset handling.

• Analytical and problem-solving skills with ability to connect insights to business outcomes.

• Excellent communication skills; comfortable collaborating across technical and business teams.
  

Nice to haves:

• Python, TypeScript, or Shell scripting for pipeline automation.

• Familiarity with Azure, AWS, or GCP.

• Certifications (SnowPro Core, Power BI, or equivalent).

• Experience in CI/CD for data, observability frameworks, or DataOps methodologies.
  

What We Offer

• A hybrid work model

• Modern employee benefits, including health and dental coverage

• Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and you thrive there you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.

• Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.

• Company events

• Generous Paid Time Off

• Paid Sick Days

• Casual Dress code

• Employee Referral Bonus

• Tuition Assistance

• Plus, many other Recognition Programs!
  

Recruitment Journey at Wisedocs

We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:

• Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role.

• Round 2 – VP of Customer Operations: Deep dive into your experience and problem-solving approach.

• Round 3 – Skills & Assessment Review: Discussion with our Strategic Finance Manager on your take-home assignment.

• Round 4 – Leadership Conversation: Meet our COO and Head of Machine Learning to learn about their vision and your impact.

*Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.

Position Overview:

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations. The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Key Responsibilities:

• Provides day to day client and third-party administrator contact and support for participant inquiries
• Ensures the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface)
• Provides internal support to other team members and domains including Benefit Centre representatives
• Executes manual processing with proper documentation and follow up
• Manages inbound/outbound data quality checks
• Executes year end processing and reporting
• Identifies process improvement opportunities, issues, process delays and quality problems with recommended solutions
• Identifies potential production defects and submits appropriate solutions through ticketing system
• Executes issue resolution with proper documentation and follow up

Enterprise Small Market:

• Deliver all phases of plan sponsor and group onboarding, including requirements definition, configuration, testing, transition, and post-go-live stages.
• Execute the renewal and change request processes for plan sponsors under administration, including all stages from requirements gathering to post-go-live.
• Provide internal status updates, highlighting any issues, risks, and recommended resolutions.
• Apply best practices to streamline processes and improve overall efficiency in the administration of benefits for emerging markets.
• Participate in the development of training materials, ensuring all stakeholders are equipped with the necessary tools and knowledge.
• Ensure an in-depth understanding of the administration of life insurance benefits and related terminology relevant to emerging markets.
• Service delivery for clients under both fully outsourced and SaaS models.

Experience:

• 1+ years of experience in benefits administration, with a focus on client operations and lifecycle management.

Skills & Competencies:

• Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
• Strong work ethic and ability to interact with clients in a professional manner
• Strong written and verbal communication skills (including presentation skills)
• Sound problem solving and analytical skills
• Solid business and financial acumen
• Highly organized with the ability to multi-task and drive and prioritize own work
• Ability to identify urgency when dealing with external and internal client deliverables
• Skilled at researching, identifying, and documenting issues
• Strong attention to detail
• Effective at working within a team environment as well as independently
• General knowledge of administrative systems and processes
• Effective use of business productivity tools such as Microsoft applications
• Working knowledge of benefits-related laws and regulations

Position Overview:

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations. The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Key Responsibilities:

• Provides day to day client and third-party administrator contact and support for participant inquiries
• Ensures the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface)
• Provides internal support to other team members and domains including Benefit Centre representatives
• Executes manual processing with proper documentation and follow up
• Manages inbound/outbound data quality checks
• Executes year end processing and reporting
• Identifies process improvement opportunities, issues, process delays and quality problems with recommended solutions
• Identifies potential production defects and submits appropriate solutions through ticketing system
• Executes issue resolution with proper documentation and follow up

Enterprise Small Market:

• Deliver all phases of plan sponsor and group onboarding, including requirements definition, configuration, testing, transition, and post-go-live stages.
• Execute the renewal and change request processes for plan sponsors under administration, including all stages from requirements gathering to post-go-live.
• Provide internal status updates, highlighting any issues, risks, and recommended resolutions.
• Apply best practices to streamline processes and improve overall efficiency in the administration of benefits for emerging markets.
• Participate in the development of training materials, ensuring all stakeholders are equipped with the necessary tools and knowledge.
• Ensure an in-depth understanding of the administration of life insurance benefits and related terminology relevant to emerging markets.
• Service delivery for clients under both fully outsourced and SaaS models.

Experience:

• 1+ years of experience in benefits administration, with a focus on client operations and lifecycle management.

Skills & Competencies:

• Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
• Strong work ethic and ability to interact with clients in a professional manner
• Strong written and verbal communication skills (including presentation skills)
• Sound problem solving and analytical skills
• Solid business and financial acumen
• Highly organized with the ability to multi-task and drive and prioritize own work
• Ability to identify urgency when dealing with external and internal client deliverables
• Skilled at researching, identifying, and documenting issues
• Strong attention to detail
• Effective at working within a team environment as well as independently
• General knowledge of administrative systems and processes
• Effective use of business productivity tools such as Microsoft applications
• Working knowledge of benefits-related laws and regulations