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Infusion/Injection Medical Office Assistant

Oshawa, Ontario Auxilium Health

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Job Description

Job Description

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Job Description


Position Title: Infusion/Injection Medical Office Assistant – The Catalyst Centre (Infusion/Injection Clinic)
Location(s): Oshawa, Whitby, Ajax
Employment Type: Part-Time, Weekdays 7:30 am – 3:30 pm
Reports To: Charge Nurse

Position Overview:

The Infusion/Injection Medical Office Assistant (MOA) plays a critical role in supporting the daily operations of the infusion and injection clinic. This position is responsible for patient coordination, administrative support, and front desk management while ensuring a smooth, professional, and patient-focused experience. The MOA is the first point of contact for patients and is key in maintaining accurate records, scheduling, and communication among staff and referring providers.

Duties and Responsibilities:

The Employee shall perform the following duties and responsibilities, including but not limited to:
  • Patient Coordination & Front Desk Duties
    • Schedule and confirm patient appointments according to clinic protocols and infusion schedules.
    • Maximize efficiencies in scheduling patient appointments to ensure four (4) patients to one (1) nurse ration, whenever possible.
    • Greet and check in patients in a courteous and professional manner.
    • Answer phones, respond to inquiries, and direct calls appropriately.
  • Administrative & EMR Management
    • Maintain accurate patient records in the electronic medical records (EMR) system or portal (where applicable), including valid OHIP number, demographics, referrals, and chart documentation.
    • Ensure timely uploading of physician medical orders, lab results, and documentation relevant to treatment.
    • Prepare daily clinic rosters and infusion/injection schedules for nursing and clinical teams.
  • Billing & Documentation
    • Accurately process billing to third-party Patient Support Programs (PSPs), in accordance with various agreements in place.
    • Collect electronic payments from patients paying for services not covered by benefits or a patient support program & provide patients with receipts.
    • Assist with prior authorization forms, insurance pre-approvals, and benefit verifications for specialty medications.
    • Track and reconcile billing submissions to PSPs and resolve any discrepancies that may arise.
  • Clinic Operations Support
    • Coordinate courier pickups/deliveries (e.g., lab specimens, medication shipments).
    • Order and maintain stock of administrative supplies and office equipment.
    • Assist with documentation of clinic incidents, including adverse event reporting, consent forms, and quality assurance checklists.
  • Communication & Team Support
    • Liaise professionally with referring physicians, specialty pharmacies, and allied health partners.
    • Provide support to the nursing and management team in non-clinical workflows.
    • Assist in onboarding and training new administrative staff as directed.
  • Professionalism & Compliance
    • Maintain a professional, respectful, and compassionate demeanor in all patient and staff interactions.
    • Adhere to all clinic policies and procedures, including confidentiality, infection control, and patient safety protocols.
    • Participate in ongoing training and quality improvement initiatives.
Qualifications:
  • Diploma or certificate in Medical Office Administration or Health Office Administration from an accredited institution.
  • Minimum 2 years of experience in a clinical or medical office setting (infusion or specialty clinic experience preferred).
  • Proficient with electronic medical records and Microsoft Office Suite.
  • Strong understanding of patient privacy and confidentiality (PHIPA compliance).
  • Excellent communication, organizational, and multitasking skills.
  • Knowledge of insurance processes, specialty drug reimbursement, and prior authorizations is a strong asset.
  • BLS certification is an asset but not required.

 

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Medical Interpreter

Oshawa, Ontario Kelly Services (Canada), Ltd.

Posted 5 days ago

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Job Description

Are you looking to utilize your language skills in a flexible role that still offers room for growth and consistent engagement? Do you want to help your community while working from the comfort of your home? Join our team as a remote Substitute Interpreter, a flexible role that suits your lifestyle and provides opportunities for professional development and long-term growth.


Job Specifications

Job Type: Remote, Casual

Company: Kelly Services

Location: Canada (must reside and be authorized to work in Canada)

Pay Rate: Competitive weekly pay


Key Responsibilities

  • Candidates must be available for more than five shifts per month. This is a casual role, but we’re seeking individuals who are eager to work regularly and are interested in growing into more set hours over time.
  • This is an on-call position without a fixed schedule. Candidates must be comfortable with last-minute scheduling and working across a variety of shifts.
  • Ability to commit to three consecutive weeks of full-time (Monday–Friday) training with no planned absences.
  • Following training, candidates must be available for four weeks of various set shifts during a mentoring period.
  • Must be open to working shifts during any time of day (early morning, day, evening, or night) as needed.
  • Provide accurate and clear interpretation during remote sessions, facilitating effective communication between all parties involved.
  • Interpreting in specialized areas such as healthcare, insurance, finance, and law enforcement with confidence and professionalism.
  • Maintain cultural awareness and understanding to bridge communication and foster trust between parties.
  • Maintain confidentiality, accuracy, and professionalism at all times.


Qualifications & Skills

  • Fluent in English, and one of the following languages: Arabic, Cantonese, Haitian Creole, Japanese, Korean, Mandarin, or Ukrainian.
  • High school diploma or GED
  • Familiarity with medical terminology is a strong asset (but not required)
  • Must be 18 years or older


Requirements

  • Must reside in and be legally authorized to work in Canada
  • Reliable high-speed internet and a quiet, distraction-free workspace
  • Able to commit to full-time training (3 weeks) and variable mentoring shifts (4 weeks)
  • Willing to take on more than 5 shifts per month and ideally transition into more consistent schedule over time


What We Offer

  • Ongoing paid training to strengthen your interpretation skills and support your professional development
  • Weekly pay for consistent and reliable income
  • A supportive team that values your work and is here to help you succeed
  • Meaningful work that helps people access critical services and support
  • A company that cares, Kelly Services is committed to inclusion, growth, and supporting a healthy work-life balance


Apply Today!


We look forward to welcoming you to the Kelly team. Please include in your resume:

  • The languages you speak fluently
  • How your skills align with the responsibilities above

A recruiter will reach out to guide you through the next steps of the application process.

This advertiser has chosen not to accept applicants from your region.

Cantonese Medical Interpreter

Oshawa, Ontario Kelly Services (Canada), Ltd.

Posted 5 days ago

Job Viewed

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Job Description

Are you looking to utilize your language skills in a flexible role that still offers room for growth and consistent engagement? Do you want to help your community while working from the comfort of your home? Join our team as a remote Substitute Interpreter, a flexible role that suits your lifestyle and provides opportunities for professional development and long-term growth.


Job Specifications

Job Type: Remote, Casual

Company: Kelly Services

Location: Canada (must reside and be authorized to work in Canada)

Pay Rate: Competitive weekly pay


Key Responsibilities


  • Candidates must be available for more than five shifts per month. This is a casual role, but we’re seeking individuals who are eager to work regularly and are interested in growing into more set hours over time.
  • This is an on-call position without a fixed schedule. Candidates must be comfortable with last-minute scheduling and working across a variety of shifts.
  • Ability to commit to three consecutive weeks of full-time (Monday–Friday) training with no planned absences.
  • Following training, candidates must be available for four weeks of various set shifts during a mentoring period.
  • Must be open to working shifts during any time of day (early morning, day, evening, or night) as needed.
  • Provide accurate and clear interpretation during remote sessions, facilitating effective communication between all parties involved.
  • Interpreting in specialized areas such as healthcare, insurance, finance, and law enforcement with confidence and professionalism.
  • Maintain cultural awareness and understanding to bridge communication and foster trust between parties.
  • Maintain confidentiality, accuracy, and professionalism at all times.


Qualifications & Skills


  • Fluent in English and Cantonese.
  • High school diploma or GED
  • Familiarity with medical terminology is a strong asset (but not required)
  • Must be 18 years or older


Requirements


  • Must reside in and be legally authorized to work in Canada
  • Reliable high-speed internet and a quiet, distraction-free workspace
  • Able to commit to full-time training (3 weeks) and variable mentoring shifts (4 weeks)
  • Willing to take on more than 5 shifts per month and ideally transition into more consistent schedule over time


What We Offer


  • Ongoing paid training to strengthen your interpretation skills and support your professional development
  • Weekly pay for consistent and reliable income
  • A supportive team that values your work and is here to help you succeed
  • Meaningful work that helps people access critical services and support
  • A company that cares, Kelly Services is committed to inclusion, growth, and supporting a healthy work-life balance


Apply Today!


We look forward to welcoming you to the Kelly team. Please include in your resume:


  • The languages you speak fluently
  • How your skills align with the responsibilities above


A recruiter will reach out to guide you through the next steps of the application process.

This advertiser has chosen not to accept applicants from your region.

Mandarin Medical Interpreter

Oshawa, Ontario Kelly Services (Canada), Ltd.

Posted 9 days ago

Job Viewed

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Job Description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Mandarin Medical Interpreter to work remotely anywhere in Canada. With us, it’s all about finding the job that’s just right.


Salary/Pay Rate/Compensation: $23 hourly


Why you should apply to be a Mandarin Medical Interpreter:


  • Work remotely with a competitive pay rate of $23 per hour.
  • Benefit from free training to enhance your skills.
  • Enjoy vacation and holiday pay to maintain a balanced work-life harmony.
  • Thrive in a supportive and inclusive workplace that values diversity.


What’s a typical day as a Mandarin Medical Interpreter? You’ll be:


  • Delivering precise interpretations during online calls to facilitate clear communication.
  • Managing incoming calls with professionalism in a fast-paced call center environment.
  • Utilizing your language skills across specialized sectors like Healthcare, Insurance, Financial, and Law Enforcement.
  • Fostering cultural sensitivity and understanding in your interactions.
  • Ensuring professionalism and confidentiality at all times.
  • Sticking to the schedule and actively engaging in training.


This job might be an outstanding fit if you:


  • Are fluent in English and Mandarin.
  • Possess a high school diploma or GED.
  • Have knowledge of medical terminology (advantageous but not required).
  • Are age 18 or older.
  • Reside and work legally in Canada.
  • Have a quiet and secure place to work.
  • Have a reliable, high-speed internet connection.


What happens next: Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry, even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Mandarin Medical Interpreter today!

This advertiser has chosen not to accept applicants from your region.

Korean Medical Interpreter

Oshawa, Ontario Kelly Services (Canada), Ltd.

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Korean Medical Interpreter to work remotely anywhere in Canada. With us, it’s all about finding the job that’s just right.


Salary/Pay Rate/Compensation: $23 hourly


Why you should apply to be a Korean Medical Interpreter:


  • Work remotely with a competitive pay rate of $23 per hour.
  • Benefit from free training to enhance your skills.
  • Enjoy vacation and holiday pay to maintain a balanced work-life harmony.
  • Thrive in a supportive and inclusive workplace that values diversity.


What’s a typical day as a Korean Medical Interpreter? You’ll be:


  • Delivering precise interpretations during online calls to facilitate clear communication.
  • Managing incoming calls with professionalism in a fast-paced call center environment.
  • Utilizing your language skills across specialized sectors like Healthcare, Insurance, Financial, and Law Enforcement.
  • Fostering cultural sensitivity and understanding in your interactions.
  • Ensuring professionalism and confidentiality at all times.
  • Sticking to the schedule and actively engaging in training.


This job might be an outstanding fit if you:


  • Are fluent in English and Korean.
  • Possess a high school diploma or GED.
  • Have knowledge of medical terminology (advantageous but not required).
  • Are age 18 or older.
  • Reside and work legally in Canada.
  • Have a quiet and secure place to work.
  • Have a reliable, high-speed internet connection.


What happens next: Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry, even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Korean Medical Interpreter today!

This advertiser has chosen not to accept applicants from your region.

Medical Oxygen - Delivery/Customer Service

Prince Albert, Ontario Careica Health

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Job Description

Job Description

Salary:

CLIENT SERVICE DELIVERY - HOME OXYGEN:A CAREER FOR THOSE WHO ENJOY BRIGHTENING THE LIVES OF OTHERS
Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to contribute to improving the health and well-being of others including a large demographic of senior citizens? If you enjoy a mix of team work and independence, and embrace driving as an important part of the role, this may be a fit for you!


WHAT DOES AHOME OXYGEN TECHNICIAN DO?
This position provides oxygen services to our clients within a 3-hour radius of Prince Albert. In a typical day, youll be excited to start the morning with a coffee in-hand, energized and self-motivated to plan out your day and ensure your company van is prepped with oxygen equipment. Youll then hit the road to visit some of the most appreciative people youve ever met (in their home or residence). They will be happy to see your smiling face and itll be your job to boost their confidence and provide them with oxygen supplies and service. But wait, something just came up and you are suddenly pulled in another direction it happens, and you are the type who positively embraces these challenges.


Within our warehouse you will maintain a supply of oxygen cylinders, equipment and supplies to ensure we can provide timely equipment and service to our clients. Since we are dealing with equipment, there is also the need for you to provide some basic routine cleaning and maintenance, as well as identify and ship any equipment in need of repair. Additionally, you will regularly perform shipping/receiving and inventory management as a part of your day. With a role this important, there is a scheduled on-call component as well.


We are an automated company, and you will rely on use of a tablet and various software programs as part of the role. Additionally, there will be administrative duties including scanning, faxing and updating electronic client files.


WHAT QUALIFICATIONS DO I NEED FOR THIS ROLE?

  • Completion of high school
  • Class 5 Drivers License with a clean driving record
  • Strong organization skills and tech savvy
  • Able to maneuver up to 70 lbs. unassisted
  • An eagerness to embrace Careica Health's coveted culture and live our purpose and values each and every day


WHAT DO I GET OUT OF IT?
The satisfaction of fostering positive relationships by providing support to patients and your team, while contributing to Careica's purpose of "helping people live their best lives".


THE DEETS

  • This is a full-time position with a 37.5 hour work week as well as on-call requirements
  • Remuneration is highly-competitive including wage, an annual profit-sharing bonus and other perks
  • It comes with benefits galore, including a comprehensive health plan, RRSP matching, and three weeks vacation
  • Did we mention that your vacation and health benefits start immediately?


WHAT HAPPENS NEXT?
Please attach your resume and optional cover letter, then answer the skill testing questions. If youd like to learn more about Careica Health, visit our website at

This advertiser has chosen not to accept applicants from your region.

Lead Global Medical Channels Enablement

Oshawa, Ontario Astellas Pharma

Posted 5 days ago

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Job Description

Lead, Global Medical Channels Enablement @ Astellas Pharma

Global REMOTE opportunity, Ideally located Markham, Ontario, Canada

MUST have Medical Affairs, omnichannel experience.


We are looking for candidates who will thrive in our entrepreneurial and empowering environment where talent and leadership flourish. Do your values align with our Astellas Way - patient focus, ownership, results, openness, and integrity? Then we would love to hear from you.


Lead, Global Medical Channels Enablement

YOU will provide the single voice representing non-personal medical channel (e.g. websites, social media) requirements worldwide and must be an expert both within the medical affairs (MA) function as well as across the various technology platforms to ensure that the non-personal medical channels available to Astellas customers are fit for purpose to meet local business needs. Your primary focus will be to drive continuous improvement that enables MA to deliver best-in-class external engagements and to ensure an integrated approach to drive high impact solutions with effective deployment of changes. You must understand industry best practices as well as emerging technology while applying local regulatory requirements to create a scalable and sustainable global framework that delivers quality and value to both internal and external stakeholders.


Platform & Governance

  • Possess and maintain subject matter expertise across medical affairs non-promotional nature and functional areas, technology platforms, and underlying data structure leveraged by MA personnel in order to effectively distill various local business needs into sustainable and scalable global solutions as the business process owner (BPO) for non-personal medical channels, including but not limited to websites and social media
  • Identify, define and prioritize user requirements for and continuously improve upon suite of global medical channel processes and corresponding technology platforms and integrations required to drive data-driven, targeted scientific exchange based on customer preferences (e.g. SOPs, Master Data Management (MDM), Data Visualization/Dashboards, etc.)

Leadership

  • Establish, maintain high-quality standards to ensure consistent, compliant worldwide implementation of new non-personal medical channels to meet local brand team demands as they arise
  • Co-lead cross-functional value team alongside Customer Engagement Excellence and DigitalX counterparts to develop enterprise engagement solutions beyond Medical Affairs as applicable

Change Management

  • Contribute to and/or lead development of enduring materials and programs (e.g. live sessions, LMS modules, work aids, etc.) in collaboration with Training teams to optimize end user onboarding and adoption of new and existing medical processes and platforms

Cross-functional Collaboration

  • Partner with relevant Medical Affairs and other cross-functional stakeholders (e.g. DigitalX, Commercial, Pharmacovigilance, Legal, Ethics & Compliance, Data Privacy, Regulatory Affairs, Quality Assurance, etc.) to align on deliverables impacting their respective areas


Required Qualifications:

  • Bachelor’s Degree in Health-Related Sciences or Business/Management
  • Minimum of 7 years in healthcare industry with at least 5 years in Medical Affairs
  • Excellent understanding of non-personal medical channel platforms (e.g. Adobe Experience Manager, Vault MedComms, etc.), dashboards, analytics, and underlying data structures
  • Excellent understanding of legal/regulatory/compliance requirements and guidelines with respect to non-personal medical channel engagement in the pharmaceutical industry
  • Ability to recognize and anticipate problems and create and manage complex projects
  • Ability to negotiate with multiple stakeholders simultaneously and work within ambiguity
  • Excellent written and oral communications skills
  • Breath of diverse leadership experiences and capabilities, including the ability to influence and collaborate with peers, oversee and guide the work of other colleagues to achieve meaningful outcomes and deliver impactful value
  • Flexibility to travel 20% of the time, including potentially international travel


Preferred Qualifications:

  • Master’s Degree in Health-Related Sciences, Computer Science, or Business Administration (e.g. MD, PharmD, PhD in Health-Related Sciences or MBA)
  • Personnel management and/or group/team leader experience
  • Experience in working in cross-functional agile teams
  • Experience working in a global setting
  • Business Process Owner/System Owner experience
  • Website and/or social media development experience


Working Environment

  • At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

At Astellas, we strive to become a cutting-edge, value-driven life science innovator. This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.

What sets us apart is our focus on patients, our pioneering innovation, our collaborative culture, and the passion of our talented people.

Making a positive impact on patients’ lives is the purpose behind everything we do. At Astellas, we are relentless in our pursuit of scientific progress and in tackling unmet medical needs, demonstrated by our legacy in oncology, overactive bladder and transplant and our impressive pipeline in women's health, blindness and regeneration, genetic regulation, immuno-oncology, mitochondria and targeted protein degradation.


About Us

We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma. In Canada, we are growing to meet the exciting opportunities realized by our legacy brands and rich pipeline of innovative treatments.


Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process. Astellas Pharma Canada requires full Vaccination against COVID-19 as a condition of employment. Reasonable accommodation to this policy may be granted for a valid accommodation request under human rights legislation.


No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.

This advertiser has chosen not to accept applicants from your region.
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