49 Medical Services jobs in Canada

Job Description

Salary:

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. Were changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Our global assistance arm, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on - not just for battleface, but across the industry. Together, were setting new standards for how travelers are cared for worldwide.

about the role: we're looking for aMedical Assistance Coordinator to help us in our mission. Stop reading now if you dont love helping others, travel, partnerships, tech, and smart strategy - not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation, and technology, and want to work from home. This is not a 9-to-5 job. Emergencies dont follow timetables, which is why we provide these essential services24 hours a day, 7 days a week.

specifically, you will

• Be available: Saturday, Sunday, Monday, Tuesday (8am 6pm EST)
• Provide real-time help and support to travelers
• Identify problems and deliver solutions - before, during, and after travel
• Act as the front-line first responder for customer emergencies
• Participate in shaping and refining our assistance protocols
• Manage emergency travel and medical assistance cases, including:
  • medical contacts and referrals
  • evacuation and transportation services
  • following established protocols every step of the way
    
• Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
  
• Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
• Help enhance and expand our provider database
• Contribute to process improvements, client onboarding, and service setup

what you bring

• Proven working experience in a travel or medical assistance coordinator role
• Background in travel or insurance, with a strong understanding of industry terms and practices
• A genuine love of helping people

your focus on impact

• You aim to surpass continually evolving and meaningful goals
• You set intentional goals geared toward moving the needle for the business and our customers
• You build relationships that fuel our mission of creating a humanity-focused travel insurance company to bring people and the world together

youll join a team that

• Operates at the intersection of insurance, travel, and technology, helping reshape an entire industry
• Values flexibility. We're a remote-first company that trusts you to work where you work best
• Encourages growth and innovation, giving you room to stretch your skills and build new ones
• Cares deeply about people-first culture - supporting not just travelers, but also our team with collaboration, respect, and trust
• Offers meaningful impact - your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations
• Provides competitive benefits that support your wellbeing and work-life balance

English

Work must be completed at the physical location. There is no option to work remotely.

English

• Business administration and management, general
• Finance and financial management services, other

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed both in person and remotely.

Job Description

Clinical Services Executive (CSE) – Nurse Practitioner (NP)

Competition # MLL -CNE Status: Full time (2 Vacancies)

Facility: Mountain Lea Lodge

Position Scope :

Reports directly to the CEO and will be a member of the Senior Leadership and Management Team. The Clinical Services Executive (CSE) – Nurse Practitioner (NP) will be employed by Mountain Lea Lodge and provide services to several ‘partner homes' in the Western Zone region.

In partner facilities, the CSE – NP will act as a Medical Health Advisor/collaborate with the Medical Health Advisor (as applicable). The CSE – NP will be the most responsible provider and manage, lead, and oversee client care management in collaboration with unit physicians and leadership teams at partner sites including Mountain Lea Lodge. The CSE – NP will provide clinical leadership for the home(s) and integrate current scientific knowledge in geriatrics and best practice guidelines in decision-making based on critical appraisal and application of literature and research findings. The NP will also act as a resource, preceptor, and mentor for the Interdisciplinary Care Team in accordance with the vision, mission, and values of the host organization. The Nurse will lead education and research initiatives.

As a self-regulated professional, the Nurse Practitioner will work to their full scope of practice as outlined by the Nova Scotia College of Nursing, accountable to both the Standards of Practice for Registered Nurses and the Nurse Practitioner Standards of Practice as well as the Code of Ethics for Registered Nurses. This is a Non-Unionized Position.

Key Responsibilities:

Leadership

• Advise, compile, and make available information as the Minister may require about the residents.
• Act and fulfill the role as the Medical Health Advisor for the home/ collaborate with the Medical Health Advisor (as applicable).
  
• Participate in employee performance management and decision making (e.g., performance improvement, disciplinary action).
• Work collaboratively with HR teams to support and inform the hiring processes of clinical staff as required.
• Collaborate with leadership and staff to define, advance, and maximize the scope of practice within professions and/or the scope of employment.
• Leads and participates in internal and external committees and Community Practices (e.g., pharmacy and therapeutics, palliative care CoP, skin, and wound care CoP).
• Conduct onboarding and integration activities at participating nursing homes and work collaboratively to identify existing needs (e.g., education, research, care coverage), and processes.

Resident Care Management

• Manage resident care as the Medical Health Advisor or in collaboration with the Medical Health Advisor (as applicable), unit physicians, and other members of the interdisciplinary team. May co-ordinate or manage primary resident care.
• Collaborate with other members of the leadership and interdisciplinary team to plan, implement, coordinate, and evaluate resident care in consultation with the resident and substitute decision maker.
• Perform person-centered health assessments of residents, participate in regular care conferences, and collaborate with the residents and Substitute Decision Maker to develop a person-centered plan of care.
• Admit and discharge residents, including initial assessments, Medical Status Reports, and initiating orders for care. Promote timely admission and or

Job Description

ADAPTABLE ● DETERMINED ● ENTHUSIASTIC ● HANDS-ON ● STRATEGIC

OVERVIEW

A youth-based, non-profit charitable organization that is a leading provider of child and youth mental health services in Ontario, dedicated to enhancing the well-being of infants, children, youth, and their families. A great organization committed to delivering evidence-based, culturally competent, and family-centered care.

The vision of the organization is to provide responsive, compassionate services for children, youth and families to build better and more hopeful futures. They are the Lead Agency for infant, child and youth mental health and addictions services.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Supervisor, Clinical Services plays a pivotal role in overseeing and coordinating the delivery of high-quality clinical care within the organization. By implementing best practices and continually evaluating service delivery, the Supervisor helps to enhance the overall quality of care provided to patients, ensuring that the organization meets its commitment to excellence in services.

The Pod Group is partnering with this organization to place a strong, determined, and strategic leader to fulfill the role of the Supervisor, Clinical Services.

PRIORTIES

• Provide clinical supervision, consultation and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
• Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management.
• Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
• Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
• Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
• Support the implementation of the program’s strategic plans, direct and monitor clinical activities so that strategic goals and approved budgets are met.
• Ensure the clinical teams understanding of all clinical and administrative procedures and determine where the policies, procedures and protocols require updates or adjustments to ensure best practices are being adhered to.
• Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
• Facilitate and support scheduling, audits, performance management and quality monitoring of services.
• Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training.
• Stay informed about CRPO, OCSWSSW and other regulations and industry best practices through ongoing professional development.
• Other duties as assigned.

Requirements

TALENTS & EXPERTISE

• A Bachelor's degree in Social Work or a relevant field. A Master's degree is considered an asset.
• Minimum 2 years of experience in a supervisory or management role, with a strong ability to lead and motivate a team.
• Minimum of 3 years of hands-on clinical treatment experience in a relevant healthcare setting.
• Current Standard First Aid, CPR and CPI certificate.
• Registration with the OCSWSSW or the CRPO.
• Supervisory experience in a Not-for-profit, unionized environment is a strong asset.
• Proven ability to lead by example, engage and mentor staff, and guide teams toward successful project completion and goal achievement with humility and efficiency.
• Effective communication and interpersonal skills.
• Strong strategic planning, team building and facilitation skills.
• Change management experience is considered an asset.
• Flexible hours as needed, rotating on-call schedule.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

Job Description: Salary: $43.18 - $4.06 per hour ONE KIDS PLACE Childrens Treatment Centre provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice. POSITION: Clinical Services Manager (Permanent Full Time)LOCATION: Huntsville & Parry SoundEFFECTIVE: ASAPSTATUS: Non-unionizedPlease note that this is an *IN OFFICE* position.Effective September 2024, OKP has begun to roll out an Alternate Hours program at our North Bay site to provide services to our communities outside of standard business working hours (after 4:30 PM). Staff will be expected to participate, which may result in working alternate hours once per month to support this program. Please note that this program may be implemented at our other locations in the future. POSITION SUMMARY: Reporting to the Director of Client Services (CSM), the CSM is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centres strategic and operational priorities. The CSM will apply developed management competencies and strong leadership capabilities. Being community minded, the CSM will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services. This role is responsible for overseeing both the Huntsville and Parry Sound site operations. We as an employer are open to the incumbent being located in either the Parry Sound or Muskoka district. JOB DUTIES: Clinical ServicesProvides program and service specific leadership and direction for the development and provision of quality services for children, youth and families; Ensures that standards/benchmarks and performance indicators are being met by staff members and will use the data to and evaluating the quality of assessments and clinical interventionsClinical best practices Develop and propose policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the CentreRegulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standardsAssigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targetsDemonstrates knowledge of continuous quality improvement principles with excellent project management skillsEnsures compliance with service documentation and reporting proceduresParticipates in the development of the Centres annual service delivery operating plan, as well as tracking and reporting on progress throughout the yearEnsures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the CentreResponsible for completing quarterly and annual reports as required by ministry contract reporting.Lead the development and implementation of Continuous Quality Improvement (CQI) strategies across all clinical services, ensuring adherence to best practices and enhancing client care outcomes. Community NetworkingWithin in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planningParticipates on assigned District, Regional and Provincial Committees/Workgroups as required Leadership/ManagementCoaches, develops and supervises staff. Completes strategically & operationally aligned performance reviews of designated staffDemonstrates understanding and commitment to staff and client safety and participates in all required educationWorks closely with the Human Resources Department to make recommendations to the Director of Clinical Services and Executive Director regarding the hiring and/or termination of departmental staffDemonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.)Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre. The preceding described duties are representative and should not be construed as all-inclusive. QUALIFICATIONS:Minimum of 3 plus years of progressive management experienceMaster's degree, Health or Human Sciences or health related field preferredExperience with remote and/or marginalized communitiesSupervision of in-person and virtual services across a broad geographic area (i.e. North East Ontario)Entrepreneurial spirit within a non-profit and/or for-profit environmentEvidence of continuous learning and professional developmentKnowledge and expertise in quality improvement servicesDemonstrated knowledge of performance measurement and reporting, CQI, business and process analysis, evidenced-based care and evidenced based leadership principles and practicesAbility to coach, develop and supervise staff within a unionized workplace, and who are regulated by their respective licensing college of practice;Excellent planning and organizational skills with the ability to work independently and flexible to adjust to changing prioritiesResourceful and independent with the ability to bring leadership within a collaborative team-oriented environmentComputer literacy with MS Office Suite, excel and Clinical Data platforms (i.e. electronic medical record)Proven track record providing high level customer serviceExcellent interpersonal, oral and written communication skillsProject management or Lean training is an assetTravel required, so a valid drivers license and proof of insurance is requiredKnowledge of the districts of Muskoka & Parry Sound would be an assetFluent in both official languages would be an asset COMPENSATION: 43.18 - 54.06 hourly (depending on prior experience). WHY WORK AT OKP? As an employee at One Kids Place, you will become part of a team of skilled professionals working together to meet the special needs of children, youth and their families. The work environment includes the family-centered principles and values of mutual respect, collaboration, accessibility and community inclusivity. One Kids Place provides opportunities for ongoing education and development through mentorships, workshops, conferences and seminars. All of our locations benefit from Northern Ontario living. Work and live minutes from numerous ski-hills, beaches, lakes, trails and outdoor activities for all seasons, as well as unique art, cultural and shopping experiences. Additionally, we offer:An amazing PENSION planEmployee Health Benefits4 weeks of vacation to START!Need more time off? We offer paid corporate holidays, paid sick time, paid breaks, and more! For an opportunity to be part of our exciting future, please apply via this job posting or send your resume attention to:Human ResourcesOne Kids Place, 400 McKeown Ave., North Bay ON P1B 0B2E-mail: One Kids Place Childrens Treatment Centre is committed to an inclusive and accessible environment. Please send an email to the address above to let us know if you require any accommodation during the recruitment process. We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. --- LA PLACE DES ENFANTS Centre de traitement pour enfants offre des services de radaptation et des services de soutien connexes aux enfants et aux jeunes (jusqu lge de 19 ans) vivant dans les districts de Muskoka, Nipissing et Parry Sound, ainsi qu leurs familles. Tous les membres du personnel offrent des services au sein dune quipe pluridisciplinaire en fonction dune approche axe sur la famille. POSTE : Gestionnaire des services cliniques (permanent temps plein)LIEU DE TRAVAIL : Huntsville & Parry SoundENTRE EN FONCTION : Ds que possibleSTATUT: Non syndiqu Veuillez noter qu'il s'agit d'un poste *AU BUREAU* compter de septembre 2024, La place des enfants a commenc dployer un programme d'horaires alternatifs sur notre site de North Bay afin de fournir des services nos communauts en dehors des heures de travail standard (aprs 16 h 30). Le personnel devra participer, ce qui pourra entraner un travail des heures alternes une fois par mois pour soutenir ce programme. Veuillez noter que ce programme pourrait tre mis en uvre dans nos autres sites l'avenir. SOMMAIRE DU POSTE : Relevant du directeur des services la clientle (CSM), le CSM est un leader engag et ingnieux fond sur des valeurs qui dveloppera des relations internes et externes l'appui des priorits stratgiques et oprationnelles du Centre. Le CSM appliquera des comptences de gestion dveloppes et de solides capacits de leadership. Ayant un esprit communautaire, le CSM assurera le leadership du personnel dans tous les emplacements et travaillera en collaboration avec l'ensemble de l'quipe de direction pour crer et promouvoir une culture de travail inclusive, en dfendant une approche dcisionnelle participative, en se soutenant mutuellement dans la prestation de services de radaptation, ce qui aura pour rsultat dans les rsultats les plus positifs pour les enfants, les jeunes et les familles qui reoivent nos services. Ce rle est responsable de superviser les oprations des sites de Huntsville et de Parry Sound. En tant qu'employeur, nous sommes ouverts ce que le titulaire soit situ dans le district de Parry Sound ou de Muskoka. FONCTIONS DU POSTE:Services cliniques Fournit un leadership et une orientation spcifiques aux programmes et services pour le dveloppement et la fourniture de services de qualit pour les enfants, les jeunes et les familles ;S'assure que les normes/rfrences et les indicateurs de performance sont respects par les membres du personnel et utilisera les donnes pour valuer la qualit des valuations et des interventions cliniques.Meilleures pratiques cliniques laborer et proposer des politiques/procdures pour garantir que les pratiques cliniques respectent ou dpassent les lignes directrices tablies par les collges rglements de toutes les disciplines, Empowered Kids Ontario (EKO) et le Centre.Conformit rglementaire et lgislative - Garantit que les services spcifiques au programme sont conformes aux dispositions de la Loi sur les services l'enfance et la famille, aux politiques, aux collges de sant rglements et aux procdures du Centre et aux normes d'accrditation pertinentes.Attribue des rfrences de clients urgents ou en crise tout le personnel clinique, tout en effectuant un suivi et une valuation rguliers des donnes sur la charge de travail pour clairer le nivellement de la charge de travail et garantir les objectifs de volume de prestation de services.Dmontre une connaissance des principes d'amlioration continue de la qualit avec d'excellentes comptences en gestion de projetAssure le respect de la documentation de service et des procdures de reportingParticipe l'laboration du plan oprationnel annuel de prestation de services du Centre, ainsi qu'au suivi et la production de rapports sur les progrs tout au long de l'anne.Veiller ce que le dveloppement du programme, la pratique clinique et la philosophie des services cliniques soient conformes la vision, la mission et aux valeurs du Centre.Responsable de remplir les rapports trimestriels et annuels, comme l'exigent les rapports contractuels du ministre.Diriger l'laboration et la mise en uvre de stratgies d'amlioration continue de la qualit (AQC) dans tous les services cliniques, en garantissant le respect des meilleures pratiques et en amliorant les rsultats des soins aux clients. Rseautage communautaire Au sein d'un environnement multipartite, tablit des relations de travail efficaces avec les acteurs communautaires pour assurer une prestation de services intgre/transparente et une planification de la prestation de services.Participe aux comits/groupes de travail assigns au niveau du district, de la rgion et de la province, selon les besoins. Gestion du leadershipCoache, dveloppe et supervise le personnel. Effectue des valuations de performance alignes sur les plans stratgique et oprationnel du personnel dsign.Dmontre une comprhension et un engagement envers la scurit du personnel et des clients et participe toutes les formations requises.Travailler en troite collaboration avec le service des ressources humaines pour faire des recommandations au directeur des services cliniques et au directeur excutif concernant l'embauche et/ou le licenciement du personnel du dpartement.Dmontre une connaissance et une capacit appliquer les lois pertinentes (p. ex. Loi sur les services l'enfance et la famille, droits de la personne, sant et scurit, LPRPS, etc.)Une communication interne et externe continue (c'est--dire crite et verbale) sera une exigence continue pour le poste.Cre et favorise une culture d'quipe positive et inclusive qui s'inspire des valeurs du Centre. Les tches dcrites ci-dessus sont reprsentatives et ne doivent pas tre interprtes comme exhaustives. QUALIFICATIONS :Minimum de 3 ans et plus d'exprience en gestion progressiveMatrise, sant ou sciences humaines ou domaine li la sant prfrExprience avec des communauts loignes et/ou marginalisesSupervision des services en personne et virtuels dans une vaste zone gographique (c'est--dire le nord-est de l'Ontario)Esprit entrepreneurial dans un environnement but non lucratif et/ou lucratifPreuve d'apprentissage continu et de dveloppement professionnelConnaissance et expertise dans les services d'amlioration de la qualitConnaissance dmontre de la mesure et du reporting du rendement, de l'ACQ, de l'analyse des activits et des processus, des soins fonds sur des donnes probantes et des principes et pratiques de leadership fonds sur des donnes probantes.Capacit encadrer, perfectionner et superviser le personnel au sein d'un lieu de travail syndiqu et qui est rglement par leur collge d'exercice agr respectif ;Excellentes comptences en planification et en organisation avec la capacit de travailler de manire indpendante et flexible pour s'adapter aux priorits changeantes.Dbrouillard et indpendant avec la capacit d'apporter du leadership dans un environnement collaboratif ax sur l'quipeConnaissances informat

Job Description

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

POSITION SUMMARY:

Reporting directly to the Director of Emergency Services and collaborating with the program Corporate Chief and Urgent Care Centre (UCC) Site Chief, the Clinical Services Manager of the UCC at Peel Memorial will have overall responsibility for the management of the interdisciplinary human, financial and material resources required to meet the patient and family care needs within this service.  With a focus on patient and family centered care, the Clinical Services Manager will be accountable for ensuring the delivery of best patient care, within a safe and compassionate environment, while maintaining an engaged workforce.

The successful candidate will be an inspirational leader, with a vision to create a learning culture, empower staff, develop processes and remove barriers that will enable best in class patient care and experience.  We are looking for a critical thinking leader that has a strong business acumen, supports innovation and has an appetite for data and analytics to support strategic priorities.

We are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing teams, in a fast-paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care, developing and implementing new processes or quality improvement initiatives, in collaboration with organizational and community partners.  Further, the successful candidate will consistently demonstrate Osler’s values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.

The Peel Memorial UCC interdisciplinary team of some 200 passionate and highly skilled clinicians that benefit from a dedicated educator to help to elevate clinical best practices. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork within the service and encourage team members to grow and develop, individually and as a team. 

POSITION RELATIONSHIP: 

• Reports to the Director, Emergency Services
• Collaborates with the UCC Site Chief, the Corporate Chief of Emergency Services, and the Assistant Clinical Services Manager

PERFORMANCE OBJECTIVES/ONGOING ACCOUNTABILITIES:

• Develop and implement the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
• Define and secure the organizational supports and structures required for the service, in collaboration with program leadership.
• Establish and maintain a high-functioning inter-professional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards.
• Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
• Assess relevant data and provide feedback on findings to drive the timely delivery of safe, exceptional services.
• Work collaboratively with the Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness.
• Monitor and work to improve patient, family and staff engagement results in collaboration with relevant partners.
• Foster an engaged, high-performing workforce, seeking and implementing opportunities for improvement or corrective action.
• Hire, mentor and coach staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
• Develop, monitor, manage and evaluate the service financial resources (i.e. budget), in collaboration with relevant partners.
• Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care.
• Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization.
• Facilitate excellent, bidirectional communication with staff, physicians and partners with respect to program and corporate updates through various mechanisms including staff meetings, huddles, etc.
• Enhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health Team.

• Current relevant designation in a professional technical discipline is required, Health Discipline Professional designation preferred
• Undergraduate Degree required, Master’s Degree preferred
• Minimum of five (5) years recent management/ leadership experience within a clinical environment, complemented by participation in leadership or team development courses
• Excellent clinical knowledge and experience in Emergency Services is preferred
• Demonstrated ability to establish effective interpersonal relationships within and outside the organization
• Ability to establish and maintain an engaged workforce, with a service-oriented focus
• Highly motivated and self-directed team player
• Demonstrated effective leadership, planning and project management skills
• Excellent oral, interpersonal, and written communication skills are required
• Demonstrated understanding of patient flow processes which are safe and efficient
• Established reputation as a consultative and collaborative leade

HOURS: Currently Days shift (Subject to change in accordance with operational requirements)

SALARY: 
Minimum: $118,716.00 annually
Maximum: $148,395.00 annually

INTERNAL APPLICATION DEADLINE: July 22, 2025

Applications are still open for external applicants

#LI-VK1 #FT #SJ1

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Job Description

Salary: From $136,165.60+

Position Summary

Sqwqel is committed to fostering the health and well-being of our community. We are dedicated to creating a culturally safe and inclusive environment that respects and values First Nations knowledge, traditions, and ways of being. We are seeking a Director of Clinical Health Services to join our team, working collaboratively to enhance the delivery of high-quality, culturally safe, and holistic healthcare services for all clients.

Under the direction of the Chief Administrative Officer , the Director of Clinical Health Services provides culturally informed leadership to ensure the seamless operation of healthcare services. This role integrates traditional healing practices with modern medicine, creating a culturally specific comprehensive and patient-centered approach to care. The Director oversees vital programs such as Primary Care (Medical and Dental Offices, Clinical based outreach and home health services, Mobile Diabetes), Health Quality, the Recovery Homes, the Youth Treatment Home, and the AIMs Program. They ensure seamless operations, embodying the community's vision for health and well-being while addressing systemic barriers to equitable care.

The Director of Clinical Health Services promotes culturally safe services developed to meet the needs of Seabird Island Health Service Agency communities inclusivity and respect across all services while fostering collaboration within the community and across departments. By effectively managing resources, including staff, budgets, and program logistics, this role ensures the delivery of culturally safe and holistic healthcare practices. Additionally, the Director engages in community relations activities, supporting and empowering community while building meaningful relationships with stakeholders to advance unique and sustainable solutions to dynamic clinical community health care needs and culturally respectful healthcare services.

What you'll do

Holistic Leadership & Vision

• Champion culturally specific health care service, a holistic approach to clinical health, acknowledging the interconnectedness of physical, mental, emotional, and spiritual well-being.
• Collaborate to develop strategies with the Community and Family Wellness, Education, Early Childhood Development, and Community Infrastructure departments to address social determinants of health, including gaps in care or services, housing, nutrition, and access to traditional healing, foods and medicines, ensuring alignment with community traditions and values.

Program Management & Oversight

• Plan, implement, and evaluate clinical programs to meet in-community needs across multiple service locations and communities. Emphasis on the relationship with communities for ongoing evaluation and service needs.
• Ensure the integration and standardization of clinical programs to deliver patient-centered, efficient, and culturally safe care.
• Monitor outcomes, address gaps in services, and lead continuous quality improvement initiatives.
• Manage resources (human, financial, and physical) to support operational efficiency and sustainability.
• Lead the development and implementation of policies and procedures to enhance service delivery and uphold cultural safety.
• Collaborate with Elders, Knowledge Keepers, and community members to guide program development and service delivery.

Cultural Safety & Advocacy

• Foster a trauma-informed, culturally safe environment in all programs and services.
• Advocate for the inclusion of First Nations worldviews in local, regional, and national healthcare policies and practices.
• Promote decolonized approaches to health, addressing systemic barriers and Indigenous-specific racism within healthcare systems.

Community Engagement & Partnerships

• Build meaningful relationships with Elders, Knowledge Keepers, community members, and healthcare partners to ensure services align with community priorities.
• Serve as a bridge between traditional and Western medicine, fostering mutual respect and understanding.
• Collaborate with other departments to reduce service gaps and strengthen holistic care supports.

Team Leadership & Development

• Mentor and empower staff and contractors to provide culturally aligned, patient-centered care.
• Support staff recruitment, onboarding, and professional development to build capacity and expertise.
• Promote a healthy, engaging, and safe workplace that supports work-life balance and well-being.
• Implement strategies to retain talent, foster collaboration, and encourage continuous learning about First Nations health practices and Cultural Humility.
• Ensure that all Clinical Health teams receive on-going professional development and skill refreshment training.
• Working with their management team, developing, maintaining and implementing a variety of people initiatives to ensure high performance of staff and effective service to clients.
• Coaching and supporting direct reports.

Quality Assurance & Compliance

• Establish protocols prioritizing patient dignity, respect, and Cultural Humility while meeting regulatory requirements.
• Ensure programs align with the organizations mission, values, and strategic goals.
• Lead accreditation initiatives that reflect community standards and cultural values.
• Use community-driven feedback to continuously improve the quality of services and address gaps in care.
• Oversee performance management systems and quality of care management systems to support accountability and excellence in care delivery.

Financial Management

• Manage program budgets and resources to ensure financial accountability and high-quality service delivery.
• Participate in budget development and funding proposal processes to secure financial sustainability.
• Ensure compliance with financial policies and standards while prioritizing community health outcomes.
• Seek and secure funding to support current and new clinical health programs or initiatives.

Other Duties

• Additional responsibilities as needed to support the community and uphold our shared values.
  

Working / Special Conditions

• Initial and ongoing employment is subject to submission of a clear Criminal Record Review Program to ensure the safety and trust of the communities we serve. This check will be conducted every five years.
  
• Initial and ongoing commitment to the values and guidelines of Sq'wqel (Seabird Island Band),including our policies, procedures, standards of practice, and laws, is essential. This commitmentsupports our collective work, the community, and the responsibilities of this role.
  
• Must possess a valid class 5 driver's license and have access to safe and reliable transportation, insured for community-based use, to effectivelyengage and support projects, work, and initiatives
• Flexibility in working hours may be required, including evenings and weekends, to accommodate the needs and schedules of events, meetings, and engagements. Employees will be given as much notice as possible to any changes in schedule.

What you bring

Qualifications and Experience

• A Master's or Doctoral level of education in a field related to healthcare management, supplemented with ten (10) years' recent and related progressively responsible leadership experience is required.
• Experience working with First Nations communities and understanding of First Nations cultures, traditions, and contemporary issues.
• Excellent communication and relationship-building skills.
• In-depth understanding of the historical and systemic impacts of colonialism on First Nations Peoples health and well-being.
• Demonstrated commitment to addressing systemic racism and embedding cultural safety and humility in healthcare delivery
• Proven ability to lead large multidisciplinary teams and navigate complex health systems.
• Experience collaborating with First Nations communities to co-create health programs.
• Exceptional leadership and team-building skills with a focus on inclusion and collaboration.

Preferred:

• First Nations candidates and those with lived experience as a member of a First Nations community are strongly encouraged to apply.
• Knowledge and understanding of Seabird Islands culture, traditions, teachings, community dynamics.
• Ability to respond quickly and professionally to community or colleague needs and inquiries.
• Excellent writing, editing, and verbal communication skills.

Cultural Competency:

• Deep understanding of First Nations cultures, traditions, and contemporary issues.
• Experience working within First Nations communities and applying culturally safe practices.
• Understanding of intergenerational trauma and its impacts on First Nations peoples and communities.
• Strong communication and relationship-building abilities, particularly with Elders, Knowledge Keepers, and community members.
• Strategic thinking and problem-solving skills to address systemic challenges and optimize resources.
• Commitment to equity, cultural safety, and decolonized healthcare practices.
• Familiarity with key Indigenous health frameworks, including the Truth and Reconciliation Commissions Calls to Action, UNDRIP, and In Plain Sight.

Benefits and Perks

• Extended health and dental benefits,
• Accrued vacation and sick time,
• Pension plan with matching employer contributions
  

How To Apply

Have a question about this position before you apply? Email

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience, particularly in relation to Clinical Health. Please include references that can speak to your experience and skills.

Pre-Employment Screening

Seabird Island is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We are committed to fostering diversity, equity, and inclusion. We recognize and value the unique perspectives, experiences, and contributions that Indigenous people bring to our team. We actively encourage applications from Indigenous people. Pursuant to S. 41 of the BC Human Rights Code, preference may be given to applicants of First Nations, Mtis, or Inuit heritage. We are interested in every qualified candidate who is eligible to work in Canada; however, we are not able to sponsor visas.

Employment is conditional upon completing pre-employment screening to ensure a safe and secure work environment in which students, staff, members, families, community, as well as resources, and assets are protected. All background checks, reference checks and criminal record checks are performed in accordance with Seabird Island Human Resources Policy Manual, protecting the integrity and confidentiality of information gathered during the evaluation.

We thank you for your interest. Only those selected for an interview will be contacted.