4 Medical Services jobs in Toronto
Medical Assistance in Dying (MAID) Coordinator
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Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Job DescriptionReporting to the Corporate Director of Acute Medicine, Critical Care, Respiratory Therapy, Transitions & MAiD.
The MAiD Coordinator will facilitate the implementation, operation, and evaluation of the MAiD service. The Coordinator utilizes his/her advanced level of communication skills in a manner that is sensitive and effectively supports and respects the patients' autonomy in decision-making. The Coordinator role will demonstrate professional competence, which includes meeting the standard of care, and acting in accordance with all relevant and applicable legal, professional and hospital standards.
The MAiD Coordinator will be responsible for triaging all WOHS MAiD referrals, fielding questions from patients and staff regarding all aspects of the MAiD process, coordinating and supporting all MAiD Clinical Teams and MAiD teaching/education as required. Cross-functional and/or other duties consistent with the job classification, as assigned or requested.
Accountabilities:
- Ensure that all patient inquiries are processed in a timely manner
- Identify gaps in supports for patients and family members and advocating for relevant resources
- Provides education to patients and to colleagues about MAiD
- Support safe and seamless patient transitions between settings
- Report incidents or near misses to appropriate management by using Datix
- Encourage and support patients and families to be actively involved in their health care, ensuring that they have a clear understanding of MAiD
- Communicating effectively, listening well and encouraging open exchange of information
- Contributing to the development, execution and evaluation of the MAiD Care Coordination program
- Collaborates with multiple internal and external partners
- Strategically building partnerships and networks to create results, connections, trust and shared meaning with individuals and groups including the MAiD Community of Practice
- Data collection and analysis
- Regulated Healthcare Professional
- Bachelor’s degree in nursing or a Masters of Social Work
- Minimum three to five (3-5) years related job experience working with patients who are engaging in advanced care planning and/or end of life decision making is preferred
- Demonstrated patient/family teaching and staff education
- Experience in public speaking and providing education to groups is an asset
- Demonstrated computer proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) as well as computer navigation and data input
- Demonstrated understanding and compliance with PHIPA and FIPPA
- Effective communication skills to establish and maintain a range of contacts with health professionals, service providers and organizations within the community
- Demonstrated excellent organizational, interpersonal and communication skills including ability to work well with community partners
- Strong collaboration skills to participate in projects and committees with colleagues
- Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings.
- Ability to deal constructively with a variety of contentious/difficult situations, and influence/persuade others to follow a recommended course of action
- Demonstrated ability to deal effectively with sensitive issues with families and staff
- Managing multiple priorities as circumstances and information change frequently
- Staying informed of new developments and emerging issues to ensure continued excellence in MAiD
- Ability to think critically and problem solve in highly complex scenarios
- Must demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
Additional Information
Hours: Currently days, (subject to change in accordance with operational requirements)
Salary:
Minimum: $43.97/hour
Maximum: $56.77/hour
Internal application deadline: (October 2, 2025)
#LI-SC1
Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
Senior Manager, Medical Writing & Client Services
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Work Location: Toronto, ON – Remote-First
Compensation: $100,000-$110,000 (this role is included in our profit sharing bonus plan)
Reports to: VP, Healthcare Strategy & Client Services
Employment Type: This is a 12-month full-time fixed-term employment contract role. Based on the project needs and other various factors, there is a strong possibility for extension.
Your Role
As Metrix continues to grow and our industry is increasingly disrupted by technology and innovation, we’re looking for a seasoned account manager to join our team. You’ll be responsible for overseeing key accounts, driving account growth and leading projects from start to finish. This role combines strategic account leadership, business development, and project management to ensure excellence in client delivery.
Through your client-focus and commitment to excellence, you’ll ensure that our deliverables help each client meet their objectives.
What You’ll Be Doing
Sales, Relationships, and Account Growth
- Serve as a main point of contact for key client accounts; understanding objectives and consulting to recommend solutions that will have impact
- Set account targets and create/maintain an account plan; Grow accounts by identifying opportunities, supporting proposal/SOW development, and participating in sales presentations
- Maintain knowledge of industry and key account information
Client Project Management
- Consult and collaborate with internal project teams to build solutions that meet the requirements of identified client requirements
- Work with clients and internal project teams to identify and agree on project goals, roles, responsibilities, timelines, work effort and risk mitigation
- Ensure client satisfaction throughout the duration of the project and relationship, and flag and resolve quality issues well-before they become a problem
- Manage your project team’s performance throughout the project (often managing multiple projects at a time)
- Ensure overall quality of work in terms of accuracy, consistency, writing style and visual design
Leadership, Coaching, and Collaboration
- Mentor, coach, and inspire your direct reports and peers
- Collaborate effectively with colleagues and clients
- Demonstrate visible commitment to Metrix’s mission, vision, values, and business goals
Your Qualifications
- Master’s Degree in the life sciences preferred
- 3 plus years of account management experience in a medical communications agency environment
- Experience overseeing and managing client projects in a medical communications or medical marketing agency; experience coaching and managing people
- Ability to work with and consult to senior executives (VP level and above)
- Ability to simultaneously manage a team, multiple projects, client relationships, and internal initiatives while achieving revenue targets
- Ability to navigate a fast-paced, agency-style environment, and focus on solutions
About Metrix
Metrix provides strategy and design solutions that make change happen. We’re a Toronto-based agency that provides services in relation to Learning & Development and Healthcare Marketing. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions.
From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non-profit.
We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role.
We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality.
We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process.
We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more.
All interviews will take place over the phone/video.
Our Values
People First
Accountable Always
Strength through Diversity
Time Matters
A Step Ahead
About Metrix Metrix provides strategy and design solutions that make change happen. We’re a Toronto-based agency that provides services in relation to Learning & Development and Healthcare Marketing. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions. From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non-profit. We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role. We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality. We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process. We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more. All interviews will take place over the phone/video. Our Values People First Accountable Always Strength through Diversity Time Matters A Step Ahead
Patient Care Specialist
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Launch Your Healthcare Career with CDS Location: Corporate Head Office (Yonge and Bloor) Type: Part-Time (Saturday, Sunday) | Entry-Level | Students Welcome About Canadian Dental Services (CDS) At CDS, we’re not just running dental clinics — we’re reimagining the way Canadians experience oral healthcare. We own and operate clinics across the country, ensuring patients receive exceptional care through innovation, compassion, and operational excellence. We believe our people are our strongest advantage. That’s why we invest in ambitious, high-potential individuals who want more than just a job — they want a career with purpose, growth, and impact. Why This Role is Your Perfect Starting Point The Patient Care Specialist position is your gateway to a long-term, thriving career in healthcare administration and leadership. You’ll begin at the heart of our operations — our Patient Support Centre — where you will: * Connect with patients across Canada and bring them back to the care they need. * Develop world-class communication skills in persuasion, empathy, and service excellence. * Understand the inner workings of healthcare operations while making an immediate impact on patient outcomes. This isn’t just about booking appointments — it’s about becoming a trusted voice for patients and learning the skills that will carry you into leadership. Building Your Foundation * Master patient communication and service strategies. * Learn the operational systems that make healthcare run efficiently. * Gain insight into every step of the patient journey. Growth Track We offer two clear career pathways so you can grow where your strengths and passions lead you. Practice & People Leadership * Prepares you for a career in Healthcare Industry. * Develops skills in leadership, people management, and clinic operations. Who We’re Looking For * Current or recent university graduates or early-career professionals in health sciences, business, communications, or related fields. * Exceptional interpersonal and communication skills. * A genuine passion for healthcare and patient experience. * Ambition to learn, grow, and leadership Why Choose CDS * A clear, supported career path from day one — no guesswork. * Mentorship from seasoned healthcare leaders committed to your growth. * Opportunities nationwide across our extensive clinic network. * Work that matters — every call you make contributes to better health outcomes. * A culture of growth and innovation where your ideas are valued. Your future in healthcare leadership starts here. If you’re ready to turn your ambition into action, join CDS and begin the journey to becoming one of tomorrow’s leaders in the dental industry. Canadian Dental Services is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please inform us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manager, Project & Technical Services - Amico Clinical Solutions
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Job Description:
Job Title: Manager, Project & Technical Services
Location: Richmond Hill, Ontario, Canada
Company: Amico Mobility and Clinical Products
About Us:
Amico is a leading manufacturer of medical equipment, dedicated to delivering innovative solutions that enhance patient care. Our Mobility and Clinical divisions specialize in designing and manufacturing custom OEM products for healthcare environments, ensuring top-tier functionality, safety, and compliance.
Position Overview:
We are seeking a hands-on Manager of Project and Technical Services to lead and build our customer technical support and installation service operations. This role involves managing technical inquiries, installation support, and service coordination across both Amico Mobility and Clinical product lines. The ideal candidate will bring strong leadership, problem-solving skills, and technical expertise in custom OEM products, ensuring seamless support for our customers.
This position requires 10-15% travel to the U.S., and the candidate must be available for on-call support outside of standard working hours as needed.
Key Responsibilities:
Technical Support & Service Management:
- Lead and grow the technical support team, ensuring high-quality service response for customer installations and troubleshooting.
- Oversee all aspects of customer technical support, ensuring timely resolution of inquiries and escalations.
- Establish and manage KPIs for response times, resolution rates, and customer satisfaction.
- Develop and maintain technical documentation, SOPs, and service best practices to improve efficiency and consistency.
- Act as the primary escalation point for critical service issues, driving quick and effective resolutions.
- Oversee the technical aspects of product installations, ensuring compliance with specifications and regulatory requirements.
- Provide hands-on support for complex installation challenges and integration of custom OEM products.
- Work closely with cross-functional teams (Engineering, R&D, Sales, QA and Manufacturing) to address customer-specific technical challenges.
- Define and improve installation best practices and documentation to ensure long-term success.
- Develop service revenue models, including structured service agreements, warranties, and support plans.
- Monitor service-related expenses and implement cost-reduction strategies without compromising service quality.
- Develop and track financial KPIs, such as service revenue vs. cost, warranty vs. non-warranty repairs, and service charge waivers.
- Explore new revenue opportunities in service partnerships and aftermarket solutions.
- Develop and manage new service partners in key regions to improve response times and service availability.
- Build a scalable support infrastructure, preparing the department for future business growth.
- Ensure seamless service integration for new products and custom OEM solutions.
- Implement customer training programs to reduce service calls and improve self-sufficiency.
- Be available for on-call support for urgent technical issues outside standard working hours.
- Travel 10-15% of the time to U.S. sites for customer visits, service partner development, and hands-on technical support.
Education & Experience:
- Bachelor’s degree in Engineering, Technical Management, or a related field.
- 5-10 years of hands-on experience in technical support, field service, or project management roles.
- Strong background in custom OEM products and experience supporting customer-specific technical solutions.
- Previous experience working in medical devices, industrial equipment, or highly regulated industries preferred.
- Hands-on problem-solving approach with strong troubleshooting skills for technical issues.
- Demonstrated ability to lead and grow a technical service team.
- Expertise in developing technical service processes, SOPs, and training programs.
- Strong verbal and written communication skills, with the ability to explain complex technical information to non-technical stakeholders.
- Ability to work in high-pressure environments, balancing customer demands with internal priorities.
- Experience with Lean, Six Sigma, and process optimization techniques is a plus.
- Opportunity to build and scale a critical technical support and installation department.
- Exposure to cutting-edge medical technologies and custom OEM solutions.
- Work in a fast-paced, collaborative environment with a company dedicated to innovation.
- Competitive salary, benefits, and professional growth opportunities.
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