5,113 Member Support jobs in Canada

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.

English or French

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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Job Description

Are you passionate about delivering excellent customer service and supporting clients in a fast-paced environment? We are looking for a Customer Service Support Representative to join our team and assist our English-speaking clients located outside Quebec.

Key Responsibilities:

• Provide support to clients by transferring service requests to the appropriate department on a daily basis for English-speaking customers outside Quebec

• Respond to calls and other electronic inquiries daily from English-speaking customers outside Quebec

• Maintain accurate data related to service requests

• Act as a resource person for other administrative roles, as needed

Required Qualifications:

• High School Diploma (DES) completed

• Minimum of 1 year experience in a call center or customer service department

• Strong customer service orientation

• Well organized and able to multitask in a dynamic environment

• Flexible with work schedule

• Good computer skills, with the ability to use Outlook, Excel, and Word efficiently

• Exceptional communication skills in English (verbal and written) to serve 99% of clients located outside Quebec

• Functional in French (verbal and written)

• Spanish knowledge is an asset

Benefits Overview:

• Comprehensive benefits from day one: health care, dental care, employee assistance program (EAP), basic life insurance, accidental death & dismemberment (AD&D), long-term disability (LTD)

• Virtual healthcare (telemedicine)

• Employer-matched RRSP program

• Performance-based bonus eligibility (company & individual)

• Referral program

• Five (5) discretionary leave days per year

Don’t miss this opportunity — apply today!

___

Vous êtes passionné par le service à la clientèle et souhaitez offrir un soutien de qualité dans un environnement dynamique ? Nous sommes à la recherche d’un(e) Représentant(e) du soutien au service à la clientèle pour se joindre à notre équipe et servir notre clientèle anglophone située à l’extérieur du Québec.

Principales responsabilités :

• Offrir un support aux clients en transférant les demandes de service à l’endroit approprié quotidiennement pour les clients anglophones situés à l’extérieur du Québec

• Répondre aux appels et aux demandes électroniques quotidiennes des clients anglophones situés à l’extérieur du Québec

• Maintenir les données reliées aux demandes de service

• Agir comme personne-ressource pour les autres postes administratifs, au besoin

Qualifications requises :

• Diplôme d’études secondaires (DES) complété

• Minimum d’une (1) année d’expérience dans un centre d’appel ou un service à la clientèle

• Forte orientation vers le service à la clientèle

• Capacité d’organisation et de multitâche dans un environnement dynamique

• Flexibilité d’horaire

• Bonne maîtrise de l’informatique et capacité à utiliser Outlook, Excel et Word efficacement

• Excellentes compétences en communication en anglais (oral et écrit) pour servir 99 % des clients situés à l’extérieur du Québec

• Français fonctionnel (oral et écrit)

• La connaissance de l’espagnol est un atout

Aperçu des avantages :

• Avantages sociaux complets dès le premier jour : soins de santé, soins dentaires, programme d’aide aux employés (PAE), assurance vie de base, assurance en cas de décès ou mutilation accidentels (DMA), invalidité de longue durée (ILD)

• Soins de santé virtuels (télémédecine)

• Régime enregistré d’épargne-retraite (REER) avec contrepartie de l’employeur

• Prime annuelle basée sur la performance de l’entreprise et de l’individu

• Programme de référencement

• Cinq (5) jours de congé discrétionnaire par année

Ne manquez pas cette occasion — postulez dès aujourd’hui !

#QPQC

Job Description

Who we are…

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. 

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency. 

Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Customer Support Specialist Role is the front-line face of our highly regarded customer service team. This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers. Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.

We are looking for the type of person that thrives under pressure to resourcefully deliver solutions that delight our customers.  This person will bring a combination of methodical problem solving  and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.

In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention.  Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!

• Customer Communication: Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
• Issue Acknowledgement: Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
• Severity Assessment: Ensure required information is taken in regarding the ticket and use that information to prioritize the ticket, attempt to resolve, or route to appropriate owner
• Identification: Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue. Gather details and document issues appropriately with attention to detail and clear communication.
•  SLA Adherence: Uphold our customer commitments as part of a metrics-driven team with clear goals that contribute to high levels of customer satisfaction
• Subject Matter Expertise: Develop knowledge of the product, modules, industry to become a resource to customers, other team members and other teams
• Customer Advocacy: gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.

• 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
• Clear, professional quality written and verbal communication
• Strong critical thinking and problem solving skills
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Pragmatic prioritization and time management
• Composure during high-pressure escalations  
• Motivated, hardworking and flexible
• Able to work effectively with minimal supervision in a close team environment
• Quick learner who enjoys a challenge
• While the following are not required, candidates should highlight any experience they have with:
  • Exposure to Java
  • Working knowledge of accounting/finance concepts
  • Familiarity with Crystal Reports (or similar software)
  • Experience supporting cloud hosted software
  • Experience with XML or JSON based web services
  • Education industry experience

• The base salary range* for this full-time position is between $50,000 - $60,000
• Remote first workplace – our employees get things done!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

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Job Description

Job Advertisement - Customer Support Technician

Company: Real Time Networks Inc.

Address: 1833 Coast Meridian Rd. #16, Port Coquitlam, BC V3C 6G5, Canada

Job Title: Customer Support Technician

Number of positions: 1 vacancy

Working hours: 40h per week

Employment Type: Permanent. Full-time (5 days per week)

Location of employment: Port Coquitlam, BC.

Language of work: English

Anticipated Start Date: Immediately

Compensation:

• Annual Salary: $76,200
• Benefits: a comprehensive benefits program including extended medical and group insurance; RRSP matching and bonus eligibly after probationary period; Education Assistance benefits.
• 10 days of vacation and 5 personal days

About Real Time Networks

Looking to start your career with an exciting, growing company?

Real Time Networks Inc is a Port Coquitlam B.C. Canada based company experiencing rapid growth and continued success in the marketplace. We build solutions that provide security, safety and real-time tracking for keys, assets, and people. Real Time Networks specializes in smart solutions for managing critical assets and keys that deliver enhanced security, real-time accountability, and operational efficiency.

The opportunity

Are you a technically skilled problem solver with a passion for delivering exceptional customer support? We’re looking for a Customer Support Technician to join our dynamic team. In this role, you will support advanced key management systems, biometric technology, and networked hardware/software solutions used by clients across a variety of industries. You will serve as a technical front-line resource, resolving complex issues, guiding customers through installations and configurations, and ensuring smooth day-to-day operation of mission-critical systems.

This position combines hands-on troubleshooting, customer training, and cross-department collaboration. You will work closely with teams across Product Development, Engineering, and Operations to support field deployments, maintain system integrity, and deliver an outstanding customer experience. You will also contribute to internal knowledge sharing, mentor new team members, and help evolve our documentation and support practices.

If you thrive in technical environments, are confident communicating solutions, and enjoy making a measurable impact through your work, we’d love to hear from you.

Responsibilities:

• Serve as the primary point of contact for customer technical support via phone, video, and email, offering timely, accurate, and professional assistance.
• Diagnose, troubleshoot, and resolve hardware and software issues related to smart lockers, key management systems, biometric devices, and custom-configured technologies
• Build strong customer relationships by addressing complaints, offering effective solutions, and recommending proactive maintenance.
• Provide platform training and onboarding sessions for customers to ensure confident, independent use of the company’s systems.
• Deliver internal training and mentorship to junior team members and new hires, sharing product knowledge, troubleshooting techniques, and documentation practices.
• Lead or contribute to product demonstrations, technical walk-throughs, and client-facing support meetings.
• Participate in the 24/7 after-hours support rotation, including weekend and holiday coverage, to maintain consistent service delivery and business continuity for mission-critical systems.
• Manage tickets and queue to ensure timely responses aligned with Service Level Agreements (SLAs).
• Oversee and maintain inventory of hardware and electronic parts, ensuring appropriate stock levels and compatibility with various systems; coordinate with logistics and procurement teams for restocking and system-specific parts.
• Perform onsite service visits for installations, maintenance, and repairs, including travel across North America as required.
• Contribute to the development and continual improvement of standard operating procedures (SOPs), internal documentation, and client-facing knowledge base articles.
• Support the creation and updating of knowledge base articles and training materials for internal and external use.
• Collaborate cross-functionally with departments to support client needs, service rollouts, and complex deployment
• Ensure compliance with industry standards and internal security protocols, including information security, data protection, and proper handling of sensitive equipment.
• Communicate professionally with internal leadership and external stakeholders to provide issue updates, resolution plans, and post-resolution reports when needed.

What you bring:

Education and Experience:

• Post-secondary education, preferably in an IT, Electronics, or related discipline
• Relevant certifications in IT support or systems administration.
• 5 years of customer support or technical support roles
• Proven experience leading training sessions, product demos, and onboarding support for clients or internal team members.
• Experience troubleshooting and supporting a range of hardware and software systems
• Proven knowledge of networking fundamentals, and endpoint management.

Technical Skills

• 5 years of hands-on experience in technical customer service, IT help desk, or field support roles
• Strong technical aptitude with a solid understanding of IT and network concepts.
• Proven experience in troubleshooting hardware/software systems, including key management and biometric platforms, and low-voltage electronics.
• Experience using ticketing and collaboration tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365
• Solid grasp of IT and network fundamentals, including diagnosing connectivity issues.
• Strong critical thinking and troubleshooting skills; able to assess, prioritize, and resolve complex technical issues effectively.
• Comfortable communicating with both technical, non-technical and managerial stakeholders.
• Ability to work independently while also contributing in a cross-functional team environment.
• Organized and responsive under pressure; capable of managing multiple priorities with a proactive, customer-first mindset
• Self-motivated and proactive, with a collaborative approach and a can-do attitude.

Travel Requirement:

• This role may require occasional travel to customer sites.
• Clean driving record and ability to rent a car is considered an asset.

Diversity & Inclusion

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

How to apply

Only applications sent to the  with a resume and cover letter will be considered. In the subject line of your email, please indicate Customer Support Technician and "RTN Way" in the body of the email to demonstrate your attention to detail and ensure that your application is processed correctly.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.

Contact Information

Real Time Networks Inc.

1833 Coast Meridian Rd. #16, Port Coquitlam, BC V3C 6G5, Canada

Phone 1- x201

Email:

Real Time Networks is a leading provider of intelligent security and asset management solutions designed to help organizations improve operational efficiency, accountability, and compliance. Our suite of smart lockers, key management systems, and real-time monitoring tools empowers customers in industries like healthcare, law enforcement, education, and enterprise to secure and manage their critical assets with confidence. With a commitment to innovation, customer success, and seamless integration, we deliver customized, scalable solutions that evolve with the needs of modern organizations.

Real Time Networks is a leading provider of intelligent security and asset management solutions designed to help organizations improve operational efficiency, accountability, and compliance. Our suite of smart lockers, key management systems, and real-time monitoring tools empowers customers in industries like healthcare, law enforcement, education, and enterprise to secure and manage their critical assets with confidence. With a commitment to innovation, customer success, and seamless integration, we deliver customized, scalable solutions that evolve with the needs of modern organizations.