5 Nas jobs in Canada

**ADP is hiring a National HCM Consultant**
+ _Do you love people and thrive in a fast-paced, collaborative environment?_
+ _Do you get a_ _great_ _amount of joy out of helping others uncover creative solutions to complex problems?_
+ _Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?_
Well, this may be the role for you. Ready to make your mark?
First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.
As a **National HCM Consultant** , you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. You will work with clients who have 1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!
To thrive in this role, you should have experience with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP, watch here:** you'll do:** _Responsibilities_
**What you can expect on a typical day:**
Be the client's **Go-To Person** and **Trusted Advisor**
+ Serve as a consultant in servicing all modules of ADP's HCM software solution, ADP WorkforceNow
+ Use breadth of expertise to support ADP's clients
+ Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills
Be a **Networker** and **Relationship Builder**
+ Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions. Help build a client's understanding of our product's value, exceeding clients' expectations in all your interactions
+ Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience
+ Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity on appropriate statutory laws, or legislative rulings that impact clients
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ Minimum of 2 years in a customer service environment.
+ Bachelor's Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
+ A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.
**Bonus points for these:** _Preferred Qualifications_
+ Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems preferred.
+ Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
+ Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset.
+ Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
+ Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
+ Demonstrated organizational skills, ability to multi-task, set priorities, and follow up in a timely manner.
+ The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources.
+ **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply today!**
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**ADP is hiring a National HCM Consultant**
+ _Do you love people and thrive in a fast-paced, collaborative environment?_
+ _Do you get a_ _great_ _amount of joy out of helping others uncover creative solutions to complex problems?_
+ _Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?_
Well, this may be the role for you. Ready to make your mark?
First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.
As a **National HCM Consultant** , you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. You will work with clients who have 1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!
To thrive in this role, you should have experience with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP, watch here:** you'll do:** _Responsibilities_
**What you can expect on a typical day:**
Be the client's **Go-To Person** and **Trusted Advisor**
+ Serve as a consultant in servicing all modules of ADP's HCM software solution, ADP WorkforceNow
+ Use breadth of expertise to support ADP's clients
+ Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills
Be a **Networker** and **Relationship Builder**
+ Build relationships with clients and leverage your deep understanding of ADP's products and services to provide solutions to issues and questions. Help build a client's understanding of our product's value, exceeding clients' expectations in all your interactions
+ Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience
+ Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity on appropriate statutory laws, or legislative rulings that impact clients
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ Minimum of 2 years in a customer service environment.
+ Bachelor's Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management)
+ A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience.
**Bonus points for these:** _Preferred Qualifications_
+ Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems preferred.
+ Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.)
+ Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset.
+ Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
+ Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
+ Demonstrated organizational skills, ability to multi-task, set priorities, and follow up in a timely manner.
+ The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources.
+ **YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, dynamic environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply today!**
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

ADP recrute un(e) **gestionnaire principal(e) des relations clients bilingue - NAS**
- Désirez-vous faire progresser votre carrière dans un environnement stable et dynamique offrant de nombreuses possibilités d'avancement?
- Êtes-vous avide de connaissances et avez-vous un intérêt pour les occasions de formation continue, de perfectionnement et de mentorat?
- Est-ce important pour vous de faire partie d'une culture qui valorise l'équité et l'inclusion à travers un environnement ouvert aux nouvelles perspectives et à la diversité des points de vue?
Si c'est le cas, ce poste pourrait vous intéresser. Poursuivez votre lecture et jugez par vous-même.
En tant que gestionnaire principal(e) des relations clients bilingue - NAS, le ou la titulaire du poste a pour mandat de promouvoir les compétences d'ADP en tant que fournisseur mondial de solutions et de services en gestion du capital humain (GCH) et de faire connaître aux clients la réputation internationale d'ADP dans le secteur de la GCH. Cette personne assure un soutien aux clients importants et complexes d'ADP Canada. Elle utilise ses compétences éprouvées en matière de gestion des relations d'affaires en vue d'inciter les clients à établir des partenariats avec ADP en fonction des différents niveaux de postes à pourvoir dans la famille de postes des partenariats stratégiques avec les clients.
Volets stratégiques prioritaires : mise sur pied et gestion continue de relations solides et fructueuses avec les hauts dirigeants des entreprises clientes (direction des finances, des ressources humaines, p. ex.), alignement avec les directeurs généraux et les membres du comité de direction d'ADP au besoin, travaille en collaboration avec les équipes des Ventes, des Services et de l'Implantation d'ADP et avec toute autre équipe fonctionnelle lorsque c'est nécessaire pour obtenir de nouveaux clients et stimuler les ventes auprès des clients existants, conformément aux objectifs établis chaque année.
Chaque jour, vous répondrez aux demandes de renseignements, en utilisant des techniques de dépannage pour résoudre les problèmes et des techniques de service à la clientèle pour gérer les demandes sensibles concernant la paie. Pour les problèmes qui nécessitent une escalade vers les équipes de paie, vous veillerez à ce que les problèmes soient documentés, classés et priorisés dans l'application de gestion des relations avec les clients (CRM).
Afin de bien réussir dans le cadre de ces fonctions, vous devez être à l'aise à travailler dans un environnement axé sur les résultats. Vous aimez apprendre, vous savez vous adapter au changement et vous excellez dans un rythme de travail qui avance vite. Vous établissez des liens de confiance avec les clients de façon professionnelle. Au téléphone comme par écrit, votre style de communication est clair et engageant, de sorte que nos clients vous comprennent facilement. Par conséquent, vous serez fier(ère) des notes d'évaluation au niveau de votre service à la clientèle.
À propos d'ADP : Nous sommes un chef de file mondial en technologies de ressources humaines, offrant les plus récentes solutions d'intelligence artificielle et d'apprentissage automatique évoluées dans le domaine de la paie, de l'impôt, des ressources humaines, des avantages sociaux et bien plus encore. Nous estimons que notre personnel contribue grandement à la création d'une culture inclusive qui accueille les idées, encourage l'innovation et valorise le sentiment d'appartenance. Nous servons plus d'un million de clients dans 140 pays et comptons plus de 63 000 associé(e)s à l'échelle mondiale. Grâce au talent, à l'engagement et à l'authenticité de nos associé(e)s d'ADP partout dans le monde, nous avons mérité les éloges de certaines des entités les plus respectées de l'industrie pour être l'un des meilleurs employeurs. Pour n'en citer que quelques-uns, nous avons été reconnus à titre de meilleur employeur dans la région du Grand Toronto en 2024 par Mediacorp Canada et comme meilleur lieu de travail pour les innovateurs par Fast Company. Apprenez-en plus sur la diversité, l'équité et l'inclusion chez ADP sur notre chaîne YouTube : à faire votre marque? Posez votre candidature maintenant!
Pour en savoir plus sur les carrières au sein du service à la clientèle chez ADP, visitez le site :
Emplois au service client chez ADP - Carrières au service client chez ADP - Assistance client ADP
CE QUE VOUS FEREZ: Responsabilités
Ce à quoi ressemble une journée habituelle :
Accent mis sur les clients
- Assurer la gestion efficace de la relation client pour les clients complexes d'ADP au Canada, en Amérique du Nord et peut-être à l'échelle mondiale
- Cultiver une relation avec les clients en tant que conseiller de confiance dans le but de stimuler l'établissement de partenariats avec ADP
- Adopter une approche client axée sur la consultation, et assortie de la capacité de reconnaître quelles mesures permettront de démontrer à la clientèle en quoi consiste un partenariat exemplaire, en intégrant une connaissance étroite des besoins des clients aux solutions appropriées et à l'expertise d'ADP
- Superviser et soutenir la négociation de contrats efficaces et avantageux pour toutes les parties et en comprendre l'impact financier
- S'assurer de l'utilisation appropriée et de la mise en œuvre uniforme des outils, des communications, des processus, des activités de fidélisation de la clientèle et des paramètres en matière de partenariats stratégiques avec les clients
- Maintenir un bassin suffisant de mandats auprès des clients et chercher en même temps les occasions de l'améliorer et de l'étendre
Communication avec les clients
- Posséder de solides aptitudes pour les présentations, la gestion des réunions et la gestion des relations/de la prestation de services
- Avoir confiance dans sa capacité de remettre en question le statu quo et de présenter des arguments convaincants pour défendre le changement
- Diriger et promouvoir l'amélioration continue et exercer les activités avec souplesse
- Reconnaître les nuances culturelles/internationales qui peuvent avoir une incidence sur les relations avec les clients et la gouvernance des multinationales
- Comprendre en profondeur les concepts de la GCH et avoir la capacité de représenter un large éventail de disciplines et de plateformes de solutions d'ADP
- Avoir une compréhension approfondie de l'industrie et de la concurrence, et disposer d'un réseau d'experts externes
- Posséder des aptitudes exceptionnelles pour la communication orale et écrite - à l'intention d'auditoires externes et internes
- Faciliter et encourager la participation des clients aux événements d'ADP s'il y a lieu. Par exemple : conférences MOTM et ReThink, mises à l'essai de produits en version bêta, témoignages, etc.
- S'acquitter des principales responsabilités en ce qui concerne le chiffre d'affaires, la fidélisation et le potentiel de recommandation
Capacité à reconnaître et à saisir les occasions
- Mettre à profit des techniques et des compétences en matière de planification relative aux comptes importants afin d'appliquer une approche stratégique en ce qui concerne la pénétration de la clientèle et les prévisions relatives au chiffre d'affaires
- La réussite à ce poste se mesure par une amélioration d'une année à l'autre des paramètres liés aux éléments suivants : croissance ciblée du chiffre d'affaires et du pourcentage du portefeuille par client, pourcentages de rentabilité au sein de la clientèle assignée, indices de la satisfaction de la clientèle et taux de fidélisation des clients
- Un objectif individuel relatif au chiffre d'affaires est établi chaque année selon les besoins de l'entreprise
- Stimuler les occasions de recommander des clients
- Diriger et soutenir toutes les activités relatives aux nouvelles occasions et à la fidélisation, p. ex. des appels d'offres
- Se conformer à tous les aspects administratifs de la surveillance de la croissance du chiffre d'affaires
- S'acquitter des principales responsabilités en ce qui concerne le chiffre d'affaires, la fidélisation et le potentiel de recommandation
Communication interne
- Assurer une communication interne proactive appropriée et informer les supérieurs hiérarchiques des problèmes qui ont une incidence sur la relation client et la fidélisation de la clientèle.
- Soutenir toutes les activités liées aux processus en boucle fermée, p. ex. NCP, sondage relatif aux partenariats stratégiques avec les clients.
- Chercher de manière proactive des moyens d'offrir une meilleure expérience de service aux clients, en recommandant des améliorations aux produits et aux processus d'assistance.
- Assurer un suivi adéquat et efficace des dossiers qui vous sont confiés afin de respecter les accords de niveau de service et de faire en sorte que l'expérience du client soit impeccable et qu'il ait confiance en ADP en tant que fournisseur de services.
POUR RÉUSSIR DANS LE CADRE DE CE RÔLE : Exigences obligatoires
- Avoir cumulé de 5+ années d'expérience fructueuse dans des postes connexes sur le terrain ou en contact direct avec les clients et pouvoir faire la preuve des connaissances clés du poste et de sa capacité à en assumer les principales responsabilités
- Avoir travaillé dans le domaine de la GCH ou de l'acquisition et de la gestion de talents, de préférence
- Posséder un ensemble solide de qualités en vente, gestion de compte ou établissement de relations, de même qu'un grand sens des affaires et des finances
- Capacité à collaborer et à travailler efficacement au sein d'équipes interfonctionnelles
- Excellentes compétences en matière de gestion du temps et d'écoute et capacité à respecter les délais
- Solides techniques de résolution de problèmes et capacité à apprendre de nouvelles technologies
- Parfait bilinguisme (français et anglais)
* Candidats au Québec : bien que le français soit obligatoire pour les postes au Québec, l'utilisation de l'anglais est également requise en raison de la nature mondiale de l'entreprise et du besoin d'interaction avec le siège social et les sites internationaux d'ADP.
VOUS AIMEREZ TRAVAILLER ICI PARCE QUE VOUS POURREZ :
- Trouver l'équilibre dans votre vie. Ressources et flexibilité pour intégrer plus facilement le travail dans votre vie quotidienne.
- Développer vos connaissances. Des possibilités de formation et de développement continus jumelés à un programme de remboursement des frais de scolarité.
- Profiter d'un milieu de travail sain, où nous prenons soin les uns des autres. Nous soutenons votre bien-être, car des associé(e)s en bonne santé sont des associé(e)s heureux(ses).
- Étendre vos activités à l'échelle mondiale. Avec des activités dans le monde entier, les nouvelles occasions de carrière sont nombreuses et passionnantes.
- Vous joindre à une entreprise engagée à redonner et générant une incidence durable et positive dans les communautés dans lesquelles nous travaillons et vivons.
- Créer. Innover. Résoudre des problèmes. Façonnez l'avenir du travail avec des personnes que vous appréciez.
- Avoir un sentiment d'appartenance en rejoignant un de nos dix groupes de ressources d'entreprise, où vous pouvez établir des liens à l'échelle mondiale avec des réseaux et des alliés qui partagent des expériences et des intérêts communs.
Qu'attendez-vous? Soumettez votre candidature dès maintenant!
Jobs.adp.ca
Diversité, équité, inclusion et égalité d'accès à l'emploi chez ADP : ADP affirme que l'inégalité est préjudiciable à ses associé(e)s, à sa clientèle et aux communautés qu'elle sert. Notre objectif est d'apporter un changement durable grâce à nos actions. Nous unissons nos forces afin d'assurer l'égalité et l'équité. ADP est engagée à l'égard de l'égalité d'accès à l'emploi, sans distinction relative à toute caractéristique protégée, notamment la race, la couleur, l'information génétique, la croyance, l'origine nationale, la religion, le sexe, l'orientation affective ou sexuelle, l'identité ou l'expression de genre, le statut d'étranger légal, l'ascendance, l'âge, l'état matrimonial ou le statut d'ancien combattant pris en charge, et elle ne fera aucune discrimination fondée sur une limitation fonctionnelle. Nous soutenons un milieu de travail inclusif où les associé(e)s excellent en fonction de leur mérite personnel, de leurs compétences, de leur expérience, de leurs aptitudes et de leur rendement.
Éthique chez ADP : Depuis longtemps, ADP est fière de mener des affaires selon les normes éthiques les plus élevées et conformément à l'ensemble des lois applicables. Nous nous attendons également à ce que notre personnel respecte nos valeurs avec une grande intégrité et se comporte de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur ce lien pour en savoir plus sur la culture et l'ensemble des valeurs d'ADP.
ADP is hiring a **Bilingual Principal Relationship Manager - NAS**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Bilingual Principal Relationship Manager - NAS, you'll be an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. To support ADP Canada's large and complex clients, you will use well developed business relationship management skills to influence client's willingness to partner with ADP.
Key areas of focus include the development/ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.
To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.
What you'll do: Responsibilities
What you can expect on a typical day:
Client Focus
- Effective management of the client relationship for:
o ADP's complex clients, with domestic, North America, and possibly global opportunity.
o In some cases, consideration will be needed relative to clients with high potential for substantial growth over time.
- Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- Oversee and support effective and mutually beneficial contract negotiations and understands financial impact.
- Ensure appropriate utilization and consistent execution of SCP tools, communications, processes, client retention activities, and metrics.
- Maintain a sufficient client assignment base, while looking for opportunities to enhance and increase coverage.
Client Communication
- Demonstrate strong presentation, meeting management and relationship management/servicing skills.
- Confident with ability to challenge the current state and make a compelling case for change.
- Lead and drive continuous improvement and operate with flexibility.
- Recognition of cultural/international nuances that may impact client relationships and MNC governance.
- Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- Comprehensive industry and competitive knowledge with an external network of expertise.
- Exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- Facilitate and encourage client participation in ADP events as appropriate ie; MOTM, ReThink, Beta Product opportunities, testimonials.
- Primary responsibilities Revenue, Retention and Referencability.
Opportunity Focus
- Execution of Large Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts.
- Success in the role is defined by year over year increases in metrics related to: targeted revenue growth and share of wallet per client, profitability percentages within assigned client base, customer satisfaction indexes, and client retention rates. Individual revenue target to be established annually based on business needs.
- Facilitate client reference opportunities.
- Lead and support all activities related to new opportunities and retention efforts ie; RFP.
- Adhere to all administrative aspects of monitoring revenue growth.
TO SUCCEED IN THIS ROLE: Requirements
- 5+ years of successful experience in related field and client-facing roles and successful demonstration of key responsibilities and knowledge.
- Previous experience in the HCM and Talent Acquisition & Management space preferred.
- Combination of sales/account management/relationship building skills and business/financial acumen.
- Excellent time management & listening skills and ability to meet deadlines.
- Strong problem-solving techniques and the ability to learn new technologies.
- English/French bilingualism is mandatory
*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being. because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
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**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Huawei Canada has an immediate permanent opening for a Technical VP.

About the team:

The Emerging Storage Lab is a research group based at Huawei Canada's Toronto and Vancouver Research Centre that is focused on next-generation storage technologies and innovations. Our team comprises graduate computer engineers and computer scientists with diverse industry experience, ranging from 0 to over 20 years. This lab investigates various storage-related topics, including data management, data catalog, data fabric, file systems, storage networks, and AI storage, aiming to advance the field and drive data storage technological progress in the new AI era.

About the job:

• Define technology roadmap for AI & data storage, aligning with global R&D and business objectives. Set the global research agenda for AI-optimized storage and data platforms, including data lakes, warehouses, and intelligence systems.

• Lead the lab’s transition to data-centric AI data storage research, ensuring our innovations align with industry transformation. Drive pioneering research in AI/LLM-optimized data intelligence systems, scalable data lakes/warehouses and data storage.

• Serve as both architect and evangelist, shaping the technical roadmap while maintaining hands-on involvement in critical projects. Hands-on involvement in architecture reviews, performance optimizations, and critical design decisions. Prototype next-gen architectures that unify storage, data analytics, and AI into a cohesive data stack.

• Lead a world-class research lab, mentoring top-tier engineers and researchers, fostering a culture of innovation and collaboration.

• Shape industry standards by publishing influential research, patenting novel approaches, and representing Huawei in top-tier tech forums.