90 Network Operations Center jobs in Canada

Network Operations Centre - Support Specialist Tier 1

Ottawa, Ontario March Networks

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Job Description

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Opportunity:

March Networks’ Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) customers around the world to optimize the availability of mission-critical video surveillance systems. March Network offers these customers its unique Insight web portal, to allow them to review tickets, asset inventory and much more.

March Networks is looking to expand the Managed Services team with a Network Operations Center (NOC) Tier 1 Support Specialist to proactively monitor a customer’s install base of March Networks products for potential health alerts, taking corrective actions as required and creating tickets for dealer onsite visits.

Duties and Responsibilities:

· Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:

o Reviewing and maintaining the Command Enterprise Server Health Alert Inbox

o Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders

o Logging all health alerts within the NOC’s ticketing database

o Updating tickets to keep their status current

o Creating and maintaining tickets for customers who purchased the Field of View Service

· Ensure the Health Scan’s product to customer mapping is correctly configured

· Participate in maintenance and administration of the NOC reporting and tracking database

· Work independently through verbal/written instructions from management

· Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.

· Other related duties incidental to the department.

· Ensure to remain updated on all the latest training on March products and solutions

· Escalate problems/issues to NOC Level 2 team when required

· Perform IP Camera firmware upgrades as required

Experience and Qualifications:

· Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience

· Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred

· Sound knowledge of:

o Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.

o LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.

o UNIX/Linux.

o Security products, DVR's, IP cameras, CCTV in general.

· Working knowledge of the security industry

· Ability to work:

o Independently and as part of a team

o Well under pressure and meet deadlines

o In a fast-paced, dynamic environment, ability to prioritize and multitask

· Excellent written communication skills

· Customer focused, attentive, investigative, commitment to quality

· Database as well as programming/scripting skills are considered a definite asset

· Ability to maintain composure in stressful situations

· Strong organizational skills

· Analytical and problem solving skills

· Service oriented and solution driven

· Ability to communicate technical information to both technical and non-technical audiences

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

This advertiser has chosen not to accept applicants from your region.

Systems Administrator

Cambridge, Nova Scotia Targeted Talent

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Job Description

Client

Our client is growing quickly. We are looking for a full-time Systems Administrator to be part of their team in Kitchener. They provide the latest technologies in digital phone, high speed internet, web hosting, cloud and managed services.

With their growth, there is potential for you to grow with them and advance your career.

Position Overview:

The Systems Administrator position covers all aspects of the business operations, and is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This candidate participates in technical research and development to enable continuing innovation within the infrastructure.

This candidate is accountable for the following systems: Linux and Windows systems that support the operation and infrastructure of our Managed Service Provider and Internet Service Provider lines of business; Responsibilities on these systems include administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

The clients success is driven by strong Customer service and innovative approach to solutions which couldn’t be possible without a commitment to teamwork.

Tasks and Responsibilities:

  • Perform system migrations via Hyper-V and VMware.
  • Perform daily system monitoring to ensure availability and integrity of all hardware.
  • Review system and application logs and verify completion of scheduled tasks.
  • Ensure systems are fully patched and up to date.
  • Ensure backups are completed and verified successfully.
  • Deploy, maintain and troubleshoot our rapidly expanding infrastructure.
  • Deploy and configure servers with associated hardware and peripherals.
  • Migrate and maintain customer email platforms.
  • Investigate and troubleshoot infrastructure issues internally and for customers.
  • Ensure documentation is up to date and maintained.
  • Monitor and maintain data centers at various locations.
  • Monitor systems for uptime, security and availability.
  • Provide tier 2/3 technical support when required.
  • Participate in on-call rotation.

Skills, Experience and Qualifications:

  • 5+ Years Windows System Administration experience.
  • 2+ Years Linux System Administration experience.
  • Strong understanding of network and storage fundamentals.
  • Strong understanding of monitoring software.
  • Microsoft Certification (MCSA or MCSE) or equivalent certification in relevant programs.
  • HyperV, VMware or equivalent certification in relevant programs.
  • Experience managing enterprise virtualized environments in HyperV or VMware.
  • Experience managing enterprise scale email deployments.
  • Experience administrating Windows Server and Active Directory.
  • Experience deploying and managing NAS and SAN storage environments.
  • Excellent written and verbal communication skills.
  • Bonus for experience in an MSP environment.
  • Must have a vehicle, valid driver’s license and clean driver's abstract.

Benefits and Perks

  • Competitive salary and benefits package.
  • Compensation for on-call rotation.
  • Dynamic team-oriented environment.
  • Opportunity for quick career advancement.
  • Health and Wellness Initiatives.

Note: Candidates must be legally able to work in Canada. Only qualified candidates will be contacted for an interview .

This advertiser has chosen not to accept applicants from your region.

Systems Administrator

Waterloo, Ontario Targeted Talent

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Job Description

Job Description

Client

Our client is growing quickly. We are looking for a full-time Systems Administrator to be part of their team in Kitchener. They provide the latest technologies in digital phone, high speed internet, web hosting, cloud and managed services.

With their growth, there is potential for you to grow with them and advance your career.

Position Overview:

The Systems Administrator position covers all aspects of the business operations, and is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This candidate participates in technical research and development to enable continuing innovation within the infrastructure.

This candidate is accountable for the following systems: Linux and Windows systems that support the operation and infrastructure of our Managed Service Provider and Internet Service Provider lines of business; Responsibilities on these systems include administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

The clients success is driven by strong Customer service and innovative approach to solutions which couldn’t be possible without a commitment to teamwork.

Tasks and Responsibilities:

  • Perform system migrations via Hyper-V and VMware.
  • Perform daily system monitoring to ensure availability and integrity of all hardware.
  • Review system and application logs and verify completion of scheduled tasks.
  • Ensure systems are fully patched and up to date.
  • Ensure backups are completed and verified successfully.
  • Deploy, maintain and troubleshoot our rapidly expanding infrastructure.
  • Deploy and configure servers with associated hardware and peripherals.
  • Migrate and maintain customer email platforms.
  • Investigate and troubleshoot infrastructure issues internally and for customers.
  • Ensure documentation is up to date and maintained.
  • Monitor and maintain data centers at various locations.
  • Monitor systems for uptime, security and availability.
  • Provide tier 2/3 technical support when required.
  • Participate in on-call rotation.

Skills, Experience and Qualifications:

  • 5+ Years Windows System Administration experience.
  • 2+ Years Linux System Administration experience.
  • Strong understanding of network and storage fundamentals.
  • Strong understanding of monitoring software.
  • Microsoft Certification (MCSA or MCSE) or equivalent certification in relevant programs.
  • HyperV, VMware or equivalent certification in relevant programs.
  • Experience managing enterprise virtualized environments in HyperV or VMware.
  • Experience managing enterprise scale email deployments.
  • Experience administrating Windows Server and Active Directory.
  • Experience deploying and managing NAS and SAN storage environments.
  • Excellent written and verbal communication skills.
  • Bonus for experience in an MSP environment.
  • Must have a vehicle, valid driver’s license and clean driver's abstract.

Benefits and Perks

  • Competitive salary and benefits package.
  • Compensation for on-call rotation.
  • Dynamic team-oriented environment.
  • Opportunity for quick career advancement.
  • Health and Wellness Initiatives.

Note: Candidates must be legally able to work in Canada. Only qualified candidates will be contacted for an interview .

This advertiser has chosen not to accept applicants from your region.

Systems Administrator

Toronto, Ontario GlassHouse Systems

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Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

We are looking for System Administrator to manage and provide technical service delivery to all IT & Managed Services internal and external customers.

This hybrid position requires commuting to our Toronto office three days a week.



Responsibilities:
  • Design, deploy, and maintain IT infrastructure, including servers (physical and virtual), operating systems, and storage solutions for Managed Services clients.
  • Ensure server availability, reliability, security and performance through proactive monitoring.
  • Plan and execute system updates, including operating system upgrades, maintenance fixes, and vendor patches for Windows environments using BigFix and WSUS.
  • Implement, test, and maintain disaster recovery plans and backup strategies to safeguard data and minimize downtime in the event of system failures.
  • Lead or contribute to infrastructure projects, from planning and design to implementation and maintenance.
  • Maintaining and auditing inventory of installed software, hardware, and components on the IT Asset Management system.
  • Maintain detailed documentation of the IT infrastructure, including logical diagrams, server configurations, and security protocols in compliance with industry standards, regulatory requirements, and internal IT policies.
  • Generate and maintain compliance reports for patching and system updates as required by clients.
  • Support hybrid cloud infrastructure and ensure seamless integration between on-site and cloud-based systems
  • Participate in onboarding new Managed Services clients by reviewing current infrastructure and identifying opportunities for standardization or automation.
  • Collaborate with third-party vendors and service providers to implement new technologies, troubleshoot issues, and perform upgrades or patches as necessary.
  • Evaluate emerging technologies and provide recommendations to enhance the company’s growing needs and infrastructure capabilities.
  • Respond to and resolve infrastructure-related incidents promptly as per the SLAs
  • Identify root causes of recurring issues and implement long-term fixes.
  • Support data center and server room operations, ensuring adherence to established processes and procedures.
  • Communicate technical information effectively to non-technical operational users
  • Provide afterhours support based on the scheduled rotation




Personal attributes:
  • Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
  • Strong analytical, problem-solving, and troubleshooting skills
  • Dedicated team player and enjoys working in a fast-paced team atmosphere with the ability to manage multiple priorities, commitments, and projects
  • Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences
  • Ability to build and foster strong relationships across the organization and with external partners


Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.


GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.



Requirements:

  • Education & Experience: University degree/diploma in Computer Science/Information Technology or an equivalent education program, with 8+ years of relevant IT experience.
  • Server and OS Expertise: Strong experience managing Microsoft Windows Server and Linux Server environments in physical and virtual infrastructure.
  • Patching & Compliance: In-depth experience with server patching, using WSUS/SCCM/BigFix. Expertise in Microsoft Windows Server, Linux Server, VMware, and file services (DFS, NFS, CIFS).
  • Automation Skills: Proficiency with automation languages such as PowerShell or Python
  • Active Directory Management: 5+ years of experience managing Active Directory, including users, groups, and Group Policy Objects (GPOs).
  • Technical Analysis and Troubleshooting: 5+ years in a Technical Analyst role handling server, storage, and backup environments, with strong troubleshooting skills.
  • Backup and Recovery: Proficiency in backup and recovery processes, with experience using Rubrik or Veeam.
  • Storage and Networking: Knowledge of SAN/NAS storage technologies and networking protocols such as TCP/IP, DNS, DHCP, and FTP/SFTP.
  • Data Centre operations Knowledge: Experience with server deployments, tape handling, copper and fiber cabling in data center environments is beneficial.
  • Travel Requirements: Occasional travel to data centers within the Greater Toronto Area.

NICE TO HAVE

  • VMware certification, VCP preferred.
  • Microsoft Certification related to Windows Server Administration (e.g., MCSA, Windows Server Hybrid Admin Associate) – a plus.
  • Knowledge with public cloud platforms
  • Experience with ITSM ticketing tool like Service Now or similar tools
  • Experience with monitoring tool like Manage Engine /Check_MK/ Nagios

This advertiser has chosen not to accept applicants from your region.

Systems Administrator

Vancouver, British Columbia Targeted Talent

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Job Description

Job Description

Job Description

We’re seeking an experienced systems administrator who’s eager to use and grow his or her technological skills on a worldwide stage for one of Canada's top architecture firms. In this role, the successful individual will take ownership and lead initiatives to protect critical information, systems, and assets, build solutions, implement new software and hardware, assist in the implementation of an overall IT strategy.

Objectives of this Role

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Own projects, solutions, and key responsibilities within a larger business initiative
  • Enable faster and smarter business processes and implement analytics for meaningful insights
  • Nurture dependable IT infrastructure and networking that’s always up and running
  • Partner with internal and external partners to communicate project status, activities, and achievements

Daily and Monthly Responsibilities

  • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
  • Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
  • Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
  • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
  • Perform routine/scheduled audits of the systems, including all backups

Skills and Qualifications

  • Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, web services like O365, Adobe Cloud, etc
  • Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)
  • Expertise in creating, analyzing, and repairing scale distributed systems
  • Creating volumes, assigning to servers and remote replication

Preferred Qualifications

  • Knowledge of Unix / MS system administration
  • Professional certifications

This advertiser has chosen not to accept applicants from your region.

Systems Administrator

Kitchener, British Columbia Targeted Talent

Posted today

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Job Description

Job Description

Job Description

Client

Our client is growing quickly. We are looking for a full-time Systems Administrator to be part of their team in Kitchener. They provide the latest technologies in digital phone, high speed internet, web hosting, cloud and managed services.

With their growth, there is potential for you to grow with them and advance your career.

Position Overview:

The Systems Administrator position covers all aspects of the business operations, and is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This candidate participates in technical research and development to enable continuing innovation within the infrastructure.

This candidate is accountable for the following systems: Linux and Windows systems that support the operation and infrastructure of our Managed Service Provider and Internet Service Provider lines of business; Responsibilities on these systems include administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

The clients success is driven by strong Customer service and innovative approach to solutions which couldn’t be possible without a commitment to teamwork.

Tasks and Responsibilities:

  • Perform system migrations via Hyper-V and VMware.
  • Perform daily system monitoring to ensure availability and integrity of all hardware.
  • Review system and application logs and verify completion of scheduled tasks.
  • Ensure systems are fully patched and up to date.
  • Ensure backups are completed and verified successfully.
  • Deploy, maintain and troubleshoot our rapidly expanding infrastructure.
  • Deploy and configure servers with associated hardware and peripherals.
  • Migrate and maintain customer email platforms.
  • Investigate and troubleshoot infrastructure issues internally and for customers.
  • Ensure documentation is up to date and maintained.
  • Monitor and maintain data centers at various locations.
  • Monitor systems for uptime, security and availability.
  • Provide tier 2/3 technical support when required.
  • Participate in on-call rotation.

Skills, Experience and Qualifications:

  • 5+ Years Windows System Administration experience.
  • 2+ Years Linux System Administration experience.
  • Strong understanding of network and storage fundamentals.
  • Strong understanding of monitoring software.
  • Microsoft Certification (MCSA or MCSE) or equivalent certification in relevant programs.
  • HyperV, VMware or equivalent certification in relevant programs.
  • Experience managing enterprise virtualized environments in HyperV or VMware.
  • Experience managing enterprise scale email deployments.
  • Experience administrating Windows Server and Active Directory.
  • Experience deploying and managing NAS and SAN storage environments.
  • Excellent written and verbal communication skills.
  • Bonus for experience in an MSP environment.
  • Must have a vehicle, valid driver’s license and clean driver's abstract.

Benefits and Perks

  • Competitive salary and benefits package.
  • Compensation for on-call rotation.
  • Dynamic team-oriented environment.
  • Opportunity for quick career advancement.
  • Health and Wellness Initiatives.

Note: Candidates must be legally able to work in Canada. Only qualified candidates will be contacted for an interview .

This advertiser has chosen not to accept applicants from your region.

Systems Administrator

Thyssen Mining Construction of Canada

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Job Description

Job Description

Thyssen Mining provides a unique opportunity to work for a dynamic and growing contracting company that specializes in building underground mines for our clients. We specialize in executing mining projects in North America and internationally and are part of a global contracting group. With offices in Saskatchewan and Ontario, Thyssen Mining is a leader in the underground mine engineering and construction industry with expertise in all aspects of underground mining including shaft sinking, mine development, mine production, and underground construction. Our work also extends into the underground civil tunnelling construction sector.

We are currently seeking an energetic and detail-oriented individual to join our small, flexible team of IT professionals in the position of Systems Administrator, working out of our office in Regina, SK.

The ideal candidate will be energetic and maintain a positive attitude as they work alongside other IT personnel in providing timely resolutions to issues involving IT operations, mobile devices, networks, and other IT systems. Alongside these day-to-day support operations, we want someone who has a strong technical background, can learn on their feet, and can fluidly pivot from project to project.

Key Responsibilities:

  • Support and maintain legacy IT infrastructure
  • Lead implementation of new IT solutions
  • Work with hardware, server infrastructure, and business software systems
  • Provide day-to-day IT support (mobile devices, networks, systems)
  • Administer, design, replace, and upgrade IT systems
  • Mix of on-prem and cloud technologies (Microsoft, Active Directory, Office 365, Virtualization)

Required Skills & Attributes:

  • Strong technical background and ability to learn quickly
  • Customer service focus
  • Excellent English communication (verbal and written)
  • Documentation of processes and procedures
  • Adaptability to changing work environments
  • Time management and ability to work independently
  • Willingness to provide occasional after-hours support

Travel Requirements:

  • Valid driver’s license and passport
  • Willing and able to travel to remote mine sites in Canada and the USA
  • Must comply with international travel regulations

Qualifications:

  • Mandatory: 5+ years of IT experience
  • Mandatory: Post-secondary education (degree, diploma, or IT certifications)

Compensation:

  • Competitive salary
  • Benefits: Medical insurance, RRSP plan, life insurance

Please apply with your resume and cover letter to Please indicate “Systems Administrator” in the subject line.

We thank all applicants for their interest. However, only those being considered will be contacted for an interview.

This advertiser has chosen not to accept applicants from your region.
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Systems Administrator, Contract

Toronto, Ontario Compass Group

Posted 5 days ago

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# Job Summary

Contract Role: 1 Year

As part of Compass Technology Canada, this position ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily system administration and technical support, Compass Technology Canada provides technical advice and support to over 3,000 operating units and offices across Canada.

Now, if you were to come on board as one of our Systems Administrators, we’d ask you to do the following for us:

- Prioritize and execute tasks effectively in a challenging and fast-paced work environment.
- Be responsible for installing, supporting, and maintaining IT Systems.
- Implement and support a wide variety of IT systems across Canada and the US.
- Perform end of lease server replacements, including staging hardware, installing site specific applications, and coordinating cutovers while minimizing downtime for the business.
- Plan, communicate, and document system changes.
- Ensure Company standards and industry best practices are followed and improved.
- Function as a Tier 2 escalation point, provide IT support for the in-house and remote users across Canada.
- Record, track, and document the request/problem-solving process and actions taken.
- Review actionable environment alerts to maintain existing infrastructure.
- Be engaged in team project efforts for server OS upgrades, vulnerability management, application upgrades/brand new builds

# Required Qualifications
- Diploma in IT related studies with at least three years of experience in:
- server hardware and configuration, Microsoft Windows Server 2012/2016/2019, active directory administration (GPOs, understanding of replication, etc.)
- Demonstrated ability to work independently and as part of a team.
- Experience or working knowledge of:
- MS Exchange
- MS IIS 7.5 and 8.5
- Office 365
- VMware ESXi/VSphere
- Hyper-V
- AWS and Google Cloud Infrastructure
- System Centre Configuration Manager
- Enterprise Storage Systems
- CommVault Simpana or similar Enterprise Backup/Recovery Systems
- Oracle’s JD Edwards Enterprise One
- PowerShell
- Excellent communication skills (written and oral) and the ability to build good rapport with customers.
- Results-driven with strong analytical and problem-solving skills.
- Detail-oriented and accurate.
- Proven ability to quickly learn and apply new technical skills and concepts in a fast-paced environment.
- Adaptable to changing work priorities.
- Available to work after-hours during maintenance windows and when emergency support is needed.
- Willing to travel (approximately 10%) and able to safely lift up to 20kg regularly.
This advertiser has chosen not to accept applicants from your region.
 

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