99 Network Support jobs in Canada

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks Additional information Work conditions and physical capabilities Personal suitability Benefits Financial benefits

Job Description

Job Description

Scope of Work – Tasks to be Covered

1️⃣ Build Phase – Pre-Installation Activities:

Verify & Validate the Bill of Materials (active & passive components).

Receive and Inspect network equipment (switches, APs, controllers, firewalls).

Rack and Stack devices in designated positions as per the layout plan.

Cable Management: Identify and label network cables for installation.

Power Setup: Verify available PDU sockets and install redundant power sources if required.

Provide Console Access for our remote engineers to configure the devices.

2️⃣ Cutover Phase – Installation & Migration Activities:

Physically replace & install network devices , including:

• Switches (Core, Distribution, and Access Switches)

• Wireless Access Points (Ceiling/Wall Mounted)

• Gateway Controllers

• Firewalls

Cable Patching:

• Perform inter-rack & intra-rack patching with copper and fiber cables.

• Ensure neat dressing and labeling of cables inside the racks.

Swapping Connections: Migrate endpoint connections from old to new switches.

Testing: Conduct power-on and connectivity tests for all installed devices.

User Acceptance Testing (UAT): Work with on-site contacts to verify device functionality.

Document Installation & Spare Materials: Submit a list of installed devices and leftover materials.

Take Before & After Photos of racks, patch panels, and cabling.

Job Description

Job Description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

The role is responsible for overseeing the organization, planning, and growth of TDC's franchisee and affiliate business across Canada, excluding Quebec. Responsibilities include managing contracts and processing renewals, while enforcing network standards, conditions, and brand compliance. The role also supports members by helping them maximize preferred partner sales and agency profits. Approximately 50% of the time is dedicated to prospecting new members through cold calls and securing appointments to present TDC’s value proposition. This position serves as the primary communication link between the network and its members, making it a varied and dynamic role.

Transat Distribution Canada (TDC) is a prominent player in the Canadian travel industry, operating as a full-service travel agency network and a business unit of Transat A.T. Inc. , a leading international tourism company headquartered in Montreal. It is a full-service travel agency network with 260 physical travel agencies, websites, a call center, and independent travel counsellors representing the program. The network includes the Transat Travel, Marlin Travel, Club Voyages, TravelPlus, and Voyages en Liberté brands, as well as other affiliates. TDC is a subsidiary of Transat A.T. Inc., a large integrated international travel company specializing in vacation packages, hotel stays, and air links. Transat was awarded Travelife certification in 2018 as part of its commitment to sustainable development. Its headquarters are in Montreal.

• Work closely with other sectors of TDC to keep members engaged and increase awareness of the network, and manage contracts and administrative documents for franchisees and affiliates.
• Retain franchisees and affiliates through strong relationship management by providing operational and business support, and prospect and secure appointments to assist in growing the network and meeting growth targets.
• In collaboration with the network support team, help new members integrate into the network by providing support and coaching to familiarize them with the structure and various programs of TDC.
• Provide an elevated level of customer service and assist members in supplier situations, and conduct face-to-face and virtual visits to members in assigned territory to conduct strategic consultations to help them improve their financial strength.
• Analyze and follow up on the sales performance of the Bravo partners, and host virtual conference calls for advisors and agency owners to share best practices and improve efficiency, along with setting up webinars with SMEs.
• Facilitate organic network development by networking and arranging meetings between buyers and sellers of agencies within the TDC network, and canvass new agencies and potential owners by selecting, meeting, and analyzing agencies with the best potential to join.
• Occasionally participate in training trips such as academies and fams, and attend TDC conferences to network with members and occasionally present.
• Promote the various programs offered by TDC and ensure members are proficient in and use the various tools and programs, and ensure member engagement at various TDC events (conferences, webinars, trainings, fams).
• Regularly communicate with members and help increase TDC’s visibility through posts on TDC’s private social media channels, and attend industry events.
• Keep aware of industry issues.

Qualifications

• Relevant experience of 3 to 5 years (in travel agency management an asset or tour operator BDM), and knowledge of the expedited travel industry and its players an asset.

• Sales and negotiation skills including prospecting and willingness to do cold calls, along with excellent presentation skills.

• Understand the issues of a travel agency owner, and provide strong customer service skills.

• Critical thinking and problem-solving skills, paired with strong analytical skills.

• Excellent organization skills and attention to detail, and ability to meet tight deadlines while working on multiple projects at once.

• Ability to deal with change, and effectively use the Microsoft 365 Suite.

• Willingness to travel within Canada (25%) and outside the country (approximately 10%).

• Excellent written and verbal communication skills in English, and ability to work independently or as part of a team.

Additional Information

#LI-AE1

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. 

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Network Tech/Engineer Support to join our team.
This role combines the tasks of both the Network Technician and Engineering Support roles. They will interface directly with internal and external clients including Management, Quality, Distribution and Client Experience. A strong focus will be put on implementation and continual process improvements.
**This is an onsite role in Markham, ON and share an on-call schedule.**
**Responsibilities**
+ Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
+ Ensures ISO 9001:2015 ISO Quality Standards are actively always followed.
+ Cabling/Patching within Data Centre.
+ Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys.
+ Remote testing/triage to validate alert/event/incidents.
+ Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
+ Troubleshooting and resolving higher level network issues, not localized to single sites.
+ Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
+ Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
+ Cisco ACI an asset.
+ Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
+ Escalate issues for Level 3 support as per documented guidelines.
+ Provide testing, implementation & validation support for change management.
+ Provide analytical support for problem management activities being performed by Level 3 support.
+ Providing support for tools audit and QA activities being performed by Team Leads & Management.
+ Contributing to documentation and knowledge articles.
+ Participate in technical panel for hiring of Level 2/3 associates.
+ Participate in technical aspects of service transitions.
+ Monitor network performance and troubleshoot problem areas as needed.
+ Allocate time and tasks in the Time Reporting System.
+ Other duties as assigned.
**Skills & Qualifications**
+ Good problem solver/analytical thinker.
+ Strong communication skills.
+ Able to work well independently and in a team environment.
+ Understands the critical importance of change control and a commitment to quality.
+ Able to meet deadlines in a fast-paced environment.
+ Should be flexible with regards to work hours/projects.
+ ComppTia A+ or Network+ Certification.
+ Experience or certification in current network hardware and software.
+ Proficient with common Windows productivity applications including Outlook, Excel, Work and PowerPoint.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Job Description

Job Description

· Reporting to the Chief Technology Officer.

· Set up in-suite services for new customers. Connect and test in-suite equipment on site.

· Run wiring and assemble and install devices, using construction equipment when necessary. 

· Knowledge in the best practices to install (Cat5e, Cat6, coax, and fiber).

· Test circuits and connectivity to ensure it meets DiFFER and customer requirements.

· Respond to and resolve inquiries regarding service quality or system requirements.

· Complete work order service log on a daily basis.

· Be available to assist in customer service and/or network outage reports resolution during business hours and if required outside of core business hours.

· Maintain communications with the DiFFER team members, participate in weekly tasks meeting and discuss/highlight any impediments that could impact scheduling or delivery of DiFFER services.

· Burning-in of new and factory reset of existing equipment and validating prior to deploying at a tenant location.

· Requires solid customer service skills.

· Requires electronic installation background, including the ability to lay and splice cables when necessary.

· Place of work will primarily be in the greater Moncton area, and other municipalities of New Brunswick. Travel may be required to assist in projects in the greater Halifax, Nova Scotia area at times.

Company Description

DiFFER is a facilities-based, CRTC-registered non-dominant carrier and broadcast distribution undertaking specifically designed for multi-family dwellings. This means that we build our own fibre network to reach the physical buildings that we service.

We don’t wholesale or resell other carriers’ services. As a result we have the ability to offer best-in-class services at the lowest price points. This includes our own internet and television broadcast infrastructure – a fully integrated in-house service with enhanced advantages, compared to a white-labelled off-the-shelf IPTV service that other industry competitors sell.

DiFFER delivers unmatched WIFI & Fibre TV solutions for multi-residential properties, boosting tenant satisfaction and property values.

Company Description

DiFFER is a facilities-based, CRTC-registered non-dominant carrier and broadcast distribution undertaking specifically designed for multi-family dwellings. This means that we build our own fibre network to reach the physical buildings that we service.

We don’t wholesale or resell other carriers’ services. As a result we have the ability to offer best-in-class services at the lowest price points. This includes our own internet and television broadcast infrastructure – a fully integrated in-house service with enhanced advantages, compared to a white-labelled off-the-shelf IPTV service that other industry competitors sell.

DiFFER delivers unmatched WIFI & Fibre TV solutions for multi-residential properties, boosting tenant satisfaction and property values.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .