512 On Site Service jobs in Canada

On Site Service Rep

New
S0M Alticane, Saskatchewan Grainger

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Job Description

permanent
Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

The Onsite Service Representative's (OSR) main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

Job Responsibilities (You Will):

Customer Service/Inventory Management
  • Services multiple customer locations on a designated route by providing the following services:
  • Receive and stock purchased product in designated customer locations.
  • Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
  • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
  • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
  • Meet defined KPI's for the position.
Account growth
  • Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program)
Cross-functional partnerships
  • Execute onsite service component of account strategy as defined by cross-functional business partners.
  • Work with sales partners to improve customer experience and increase business.


Education/Experience (You Have):
  • High school diploma and 1-3 years' experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
  • Self-motivated, with high energy and dedication to customer service and sales growth.
  • Must be comfortable on daily use of technology.
  • Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
  • Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
  • Handle various technical and operational issues.
  • Operate in a rapidly changing environment.
  • Excellent verbal and written communication skills.
  • Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
  • Must possess and maintain a valid driver's license in province of residence.
  • May be required to use a personal vehicle for transportation with valid insurance which meet's Grainger's standards.
  • Ideal candidate would be based out of North Battleford area.
This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process .

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!
DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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Maintenance Service Lead

Waterloo, Ontario Campus Living Centres

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Job Description

Job Description

1. Position Summary and Job Magnitude

The Maintenance Services Lead will be actively involved in tasks related to building maintenance, and developing preventative maintenance routines, capital planning and managing projects. This position should understand basic engineering, building systems, building repairs and be able to lead other Maintenance staff if required.

2. Essential Functions and Basic Duties

Preventative maintenance is necessary for all aspects of keeping the building running smoothly. Some of the responsibilities involved with this position include but are not limited to:

  • Oversees preventative maintenance throughout the property to ensure standards are maintained for guest comfort and the safe and efficient operation of all equipment.
  • Ensures completion and appropriate reporting of all fire alarm testing, kitchen suppression system testing and other fire equipment maintenance as required by provincial and company standards.
  • Frequently communicates with management regarding the use of contractors, controlling expenditures, planning of capital projects and completing tasks to a high standard.
  • Audits the facility in order to ensure that building systems are in working order and compliant with building codes.
  • Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle.
  • Plans, coordinates, and executes projects with an emphasis on achieving objectives within deadlines, focusing on quality and fiscal results.
  • Develops maintenance routines and ensures compliance with maintenance routines in order to ensure an effective preventative maintenance program.
  • Ensures that all areas of the facility are clean and ensure proper janitorial routines are created in order to maximize the serviceable life of the finishes.
  • Leads maintenance department staff. This includes, holding regular staff meetings, ensuring effective use of personnel and fostering a team environment.
  • Evaluate staff performance and insure compliance with key performance indicators.
  • Ensures all staff members are competent in the safe and effective use of equipment and chemicals.

Additional Tasks:

  • Daily checks of the building and equipment
  • Greasing bearings, replacing filters and belts on various equipment as per the maintenance schedule
  • Check utility meters on daily basis to monitor consumption.
  • Check standpipes and fire panel on a daily basis
  • Check all fire extinguishers are at their proper levels and intact
  • Keep detailed records of all maintenance and inspections
  • Replacing or repairing burnt out lights and fixtures
  • Moving furniture and appliances
  • Basic plumbing repairs and replacements, including unclogging toilets
  • Fixing damaged sections of drywall
  • Maintaining interior finishes, including vinyl wall coverings and painting
  • General janitorial tasks such as garbage collection, spill cleanups, and others as required
  • Keep detailed records of all work

Maintenance can be strenuous and requires the individual to be in good physical condition. Physical demands include:

  • Climbing ladders
  • Moving appliances and furniture
  • Repetitive lifting of up to 60lbs
  • Cardio vascular endurance for tasks such as snow removal and climbing stairs
  • Working in confined spaces
  • Ability to grip and manipulate basic hand tools and parts
  • Hand dexterity and fine motor skills for working with small parts.
  • Repetitive reaching or working above their head
  • Majority of the working day spent standing conducting repairs and maintenance

Health & Safety

  • Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
  • Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recorded
  • Ensure all trainings required for each task are identified, documented, and readily available
  • Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
  • Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers,

3. Qualifications

Education: High School Diploma, Recognized College Diploma preferred

Skills/Abilities:

  • Knowledge of commercial electrical, plumbing and HVAC systems
  • Must be competent with general physical plant repairs
  • Must possess positive attitude towards work and learning
  • Must be able to handle multiple projects at once

Experience Required: Minimum of 2 years industry experience or equivalent

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Field Service Computer Technician - Client-Site Support

Burlington, Ontario A&R Solutions

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Job Description

Field Service Computer Technician - Client-Site Support A&R Solutions Position overview: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field Service Computer Technicians serve as the primary contact for IT support and represent the face of A&R Solutions to customers. This position will be providing support to our clients in the Burlington/St. St. Catharines region This is an entry level position, and we encourage new college and university graduates to apply!   Job Scope and Impact: The Field Service Computer Technician has a key role within the Customer Support Group. The role is responsible for effectively responding to, and managing, IT operations across a localized customer base, for which the Field Service Computer Technician is responsible. The position is essential for ensuring that the technology used by client organizations is operating efficiently and effectively. Issues are to be resolved promptly and professionally.   What we offer: * Minimum 1 week per year in IT training provided. * Overtime opportunities (employee option). * Full Benefits after 3 months. * Mileage reimbursement for travel.   Key Responsibilities: * Provide technical support and assistance to end-users. * Diagnose and resolve both hardware and software issues. * Install and configure new hardware including PCs, laptops, and printers. * Maintain functionality of RMM and Antivirus software. * Conduct regular system and security maintenance and updates. * Onboard and offboard end-users as required. * Escalate out-of-scope issues to appropriate department or management in a timely manner. * Work with networking team to support firewall, switches, internet, and wireless devices. * Work with infrastructure team to support server, SaaS, and security framework. * Document work performed through internal ticketing system; ensure site documentation is accurate and up to date. * Ongoing training of new technologies.    Qualifications: * Do you have 1-2 years of experience * Strong technical knowledge of computer hardware and software. * Proficiency with Windows operating systems. * Ability to configure Microsoft Office and 365 software. * Ability to support both domain and workgroup environments. * Working knowledge of computer networking. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks. * Experience working for an MSP(Managed Service Provider) preferred. * Valid driver's licence/insurance and access to a vehicle   Education and Experience: A degree or diploma in computer science, information technology or a related field is usually required for this position. However, equivalent work experience in technical support will be accepted. Additional certifications such as CompTIA A+ or Network+ is also beneficial.

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Technicien(ne) service maintenance

Boucherville, Quebec Les Emballages Carrousel Inc.

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Emballages Carrousel est le leader en solutions d’emballage au Québec depuis maintenant plus de 50 ans. Travailler chez Carrousel c'est travailler pour une entreprise d’ici en pleine croissance, qui offre un milieu de vie rassembleur, stimulant et qui favorise les relations humaines. C'est aussi travailler autour d'un objectif commun, celui de contribuer à préserver les ressources de la planète, afin d’améliorer le présent, mais surtout, l'avenir des prochaines générations. Alors, viens te joindre à nous et préservons ensemble le monde de demain. Intègre notre équipe en tant que technicien service de maintenance pour nos secteurs d'hygiène et de salubrité.

Relevant du superviseur principal - service technique, secteurs hygiène et salubrité, le titulaire du poste aura comme fonction principale d’effectuer des visites régulières chez nos clients. Il sera également appelé à effectuer des réparations mineures et à entretenir des équipements de lave-vaisselle et de buanderie commerciale. Le technicien se déplacera sur le territoire Rive Sud ( Boucherville à St Hyacinthe) Île de Mtl (Vaudreuil à Mont Royal). Le poste sera basé à Boucherville.

  • Effectuer les réparations mineures et les entretiens sur des systèmes de lave-vaisselle et de buanderie commerciale;
  • Effectuer les appels de service;
  • Effectuer la mise à l’essai pour assurer le bon fonctionnement et la conformité des pièces lors de l’installation;
  • Former le personnel chez nos clients sur l’utilisation, la manutention et l’entreposage des produits chimiques;
  • Gérer son inventaire de pièces (suivi des commandes et facturation);
  • Offrir en tout temps un service à la clientèle courtois et professionnel;
  • Toutes autres tâches connexes.

Avantages
  • Formation continue
  • Régime d’assurance collective
  • Rabais d’employé
  • Rabais d’employé
  • Cadeaux de reconnaissance de l’ancienneté
  • Programme d’aide aux employés
  • Activités sociales
  • Programme de bonification
  • REER participatif de l’employeur
  • Télémédecine
  • Journée de bénévolat
  • Congés mobiles
  • 3 semaines de vacances
  • Conciliation travail-famille
Remarque
  • Poste permanent et temps plein
  • Lundi au vendredi - 8h00 à 17h00
  • 40 hres/semaine
  • Véhicule et outils fournis
Avis aux lecteurs

Le genre masculin est utilisé comme générique dans le seul but de ne pas alourdir le texte.
Seules les personnes dont la candidature est retenue seront contactées.




  • Formation technique en électrotechnique, mécanique ou maintenance (un atout);
  • Autonome, organisé et sens du service;
  • Être un habile communicateur;
  • Avoir le goût du terrain, une sensibilité de découvrir et de vous spécialiser en maintenance de machinerie commerciale d’hygiène et salubrité;
  • Permis de conduire valide;
  • Être ponctuel et avoir le souci du détail.
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Technicien(ne) service maintenance

Longueuil, Quebec Les Emballages Carrousel Inc.

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Job Description

Emballages Carrousel est le leader en solutions d’emballage au Québec depuis maintenant plus de 50 ans. Travailler chez Carrousel c'est travailler pour une entreprise d’ici en pleine croissance, qui offre un milieu de vie rassembleur, stimulant et qui favorise les relations humaines. C'est aussi travailler autour d'un objectif commun, celui de contribuer à préserver les ressources de la planète, afin d’améliorer le présent, mais surtout, l'avenir des prochaines générations. Alors, viens te joindre à nous et préservons ensemble le monde de demain. Intègre notre équipe en tant que technicien service de maintenance pour nos secteurs d'hygiène et de salubrité.

Relevant du superviseur principal - service technique, secteurs hygiène et salubrité, le titulaire du poste aura comme fonction principale d’effectuer des visites régulières chez nos clients. Il sera également appelé à effectuer des réparations mineures et à entretenir des équipements de lave-vaisselle et de buanderie commerciale. Le technicien se déplacera sur le territoire Rive Sud ( Boucherville à St Hyacinthe) Île de Mtl (Vaudreuil à Mont Royal). Le poste sera basé à Boucherville.

  • Effectuer les réparations mineures et les entretiens sur des systèmes de lave-vaisselle et de buanderie commerciale;
  • Effectuer les appels de service;
  • Effectuer la mise à l’essai pour assurer le bon fonctionnement et la conformité des pièces lors de l’installation;
  • Former le personnel chez nos clients sur l’utilisation, la manutention et l’entreposage des produits chimiques;
  • Gérer son inventaire de pièces (suivi des commandes et facturation);
  • Offrir en tout temps un service à la clientèle courtois et professionnel;
  • Toutes autres tâches connexes.

Avantages
  • Formation continue
  • Régime d’assurance collective
  • Rabais d’employé
  • Rabais d’employé
  • Cadeaux de reconnaissance de l’ancienneté
  • Programme d’aide aux employés
  • Activités sociales
  • Programme de bonification
  • REER participatif de l’employeur
  • Télémédecine
  • Journée de bénévolat
  • Congés mobiles
  • 3 semaines de vacances
  • Conciliation travail-famille
Remarque
  • Poste permanent et temps plein
  • Lundi au vendredi - 8h00 à 17h00
  • 40 hres/semaine
  • Véhicule et outils fournis
Avis aux lecteurs

Le genre masculin est utilisé comme générique dans le seul but de ne pas alourdir le texte.
Seules les personnes dont la candidature est retenue seront contactées.




  • Formation technique en électrotechnique, mécanique ou maintenance (un atout);
  • Autonome, organisé et sens du service;
  • Être un habile communicateur;
  • Avoir le goût du terrain, une sensibilité de découvrir et de vous spécialiser en maintenance de machinerie commerciale d’hygiène et salubrité;
  • Permis de conduire valide;
  • Être ponctuel et avoir le souci du détail.
This advertiser has chosen not to accept applicants from your region.

Level I Helpdesk On-Site Technician

Whistler, British Columbia Control Alt Delete IT Services

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Job Description

Job Description

Salary:

OVERVIEW

The Level 1 Helpdesk On-Site Technician handles support requests for Control-Alt-Delete (CAD) clients, both remotely and on-site in the Whistler-Pemberton-Squamish area.


When help is needed the Level 1 Helpdesk On-Site Technician can turn to the Service Delivery Manager for guidance and support.
RESPONSIBILITIES & TASKS

Work on and resolve helpdesk tickets
Provide the Client with remote and on-site troubleshooting
Communicate to the client the status of their ticket every step of the way; notify them of any changes or outages related to their issue
Identify, communicate, and mitigate potential risks to the Service Delivery Manager and Clients
Proactive remote hardware and software maintenance and support
Perform workstation builds (hardware and software configuration, often with client-specific customization, as well as software updating)
Undertake other duties as required


SKILLS AND ATTRIBUTES REQUIRED
Interpersonal/customer service skills, founded in being a good listener
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Understanding of IT support and troubleshooting tools & techniques
Understanding of operating systems, business applications, printing systems, and network systems
Diagnostic skills of technical issues related to end-user hardware, software, and network devices
Experience and knowledge of working with the Microsoft 365 Platform
Class 5 Drivers license
Your own vehicle to travel to client sites in the Whistler-Pemberton-Squamish area (reimbursement for mileage related to work will be provided)
A commitment to keeping ones technical knowledge current, demonstrated by having and maintaining (or willing to have and maintain) technical certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.


NICE TO HAVE
Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling technical service tickets


PERKS

Health / Dental plan
High-Powered Laptop
A proactive approach to ongoing training to help you develop life-long skills

This advertiser has chosen not to accept applicants from your region.

Technicien de service & maintenance VR

Wendake, Quebec StaffNation

Posted 1 day ago

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Job Description

Être le « pit crew » volant de nos clients : tu te déplaces sur leur site pour régler — vite et bien — les pépins les plus courants sur leurs véhicules récréatifs.

Responsabilités clés

Axes

Ce que tu fais sur le terrain

Service express

• Intervenir sur appel • Établir un premier diagnostic visuel/électrique

Énergie & batteries

• Connecter / déconnecter les batteries • Tests de charge, recharge rapide, remplacement complet

Étanchéité & joints

• Inspection des joints de porte, fenêtres, toits • Petit colmatage, pose de scellant, ajustements mineurs

Maintenance générale

• Graissage des charnières, vérif. pneus & pressions • Contrôle visuel plomberie/propane • Serrage des connexions 12 V/120 V

Réparations de base

• Remplacement ampoules, fusibles, loquets • Ajustement de quincaillerie intérieure

Conseil client

• Expliquer la cause & la solution • Recommander l’entretien préventif à planifier

Reporting

• Renseigner le bon de service mobile sur tablette • Photos avant/après, pièces utilisées, temps passé

Compétences

  • Lecture schémas 12 V/120 V + maniement multimètre

  • Connaissance de base plomberie, propane et joints d’étanchéité VR

  • Aisance client : tu vulgarises et tu rassures

  • Permis classe 5 + autonomie totale en déplacement

Première mission confirmé :

  • Lieu : Pont-Rouge (30 min de Québec)

  • Durée prévue : 8 à 10 heures sur site, même journée

  • Scope : diagnostic complet, connexion/recharge/remplacement de batterie, vérification joints d’étanchéité, petites réparations et maintenance générale.

En clair : tu démarres directement avec une mission « full-day » clé en main chez ce premier client — l’occasion de montrer ta polyvalence et de valider notre process service mobile.


Must-have

Nice-to-have

2 ans+ en mécanique VR, marine ou équivalent

Carte gaz propane

Lecture schémas 12 V / 120 V, maniement multimètre

Certif RVDA, DEP en mécanique

Permis classe 5 + autonomie totale en déplacement

Bilingue FR/EN

Service client béton & autonomie

Connaissance systèmes solaires VR

This advertiser has chosen not to accept applicants from your region.
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Customer Service Agent - English On-site Winnipeg

Winnipeg, Manitoba Contact Centre Growth Corp Inc

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Job Description

Job Description

Job Description

Job Type: Full Time

Hours:– F 7:30-4:30

Salary: $17.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into a company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk)- are Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should have attention to detail.


Key Job Activities:
● Sort and collate incoming and outgoing mail.
● Weigh mail to determine the correct postage.
● Time/date stamp all incoming/outgoing mail.
● Help customers complete change of address and mail hold forms, etc.
● Maintains database by entering new and updated customer and account information.
● Prepares source data for computer entry by compiling and sorting information.
● Establishes entry priorities.
● Ensuring appropriate turnaround time on all data entry
● Monitoring and updating existing data when required
● Retrieving data for team members upon request
● Utilizes applications effectively to process customer transactions accurately
● Maintains a working knowledge of client product, services and promotions
● Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
● Use fax and scanning machines.
● Client exports and deposits


Requirements and skills
● Experience with mail sorting and postage meter machines is a plus
● Good computer skills
● Well-organized, with sharp attention to detail
● Ability to work under pressure
● Strong typing skills; Knowledge of touch-typing system is strongly preferred
● Good command of the English language, both oral and written,and customer service skills
● High school degree or equivalent

This advertiser has chosen not to accept applicants from your region.

Customer Service Agent - English On-site Winnipeg

Winnipeg, Manitoba Contact Centre Growth Corp Inc

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Job Type: Full Time

Hours:– F 7:30-4:30

Salary: $17.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into a company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk)- are Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should have attention to detail.


Key Job Activities:
● Sort and collate incoming and outgoing mail.
● Weigh mail to determine the correct postage.
● Time/date stamp all incoming/outgoing mail.
● Help customers complete change of address and mail hold forms, etc.
● Maintains database by entering new and updated customer and account information.
● Prepares source data for computer entry by compiling and sorting information.
● Establishes entry priorities.
● Ensuring appropriate turnaround time on all data entry
● Monitoring and updating existing data when required
● Retrieving data for team members upon request
● Utilizes applications effectively to process customer transactions accurately
● Maintains a working knowledge of client product, services and promotions
● Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
● Use fax and scanning machines.
● Client exports and deposits


Requirements and skills
● Experience with mail sorting and postage meter machines is a plus
● Good computer skills
● Well-organized, with sharp attention to detail
● Ability to work under pressure
● Strong typing skills; Knowledge of touch-typing system is strongly preferred
● Good command of the English language, both oral and written,and customer service skills
● High school degree or equivalent

This advertiser has chosen not to accept applicants from your region.

Customer Service Agent - English On-site Winnipeg

Winnipeg, Manitoba Contact Centre Growth Corp Inc

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Job Type: Full Time

Hours:– F 7:30-4:30

Salary: $17.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into a company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk)- are Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should have attention to detail.


Key Job Activities:
● Sort and collate incoming and outgoing mail.
● Weigh mail to determine the correct postage.
● Time/date stamp all incoming/outgoing mail.
● Help customers complete change of address and mail hold forms, etc.
● Maintains database by entering new and updated customer and account information.
● Prepares source data for computer entry by compiling and sorting information.
● Establishes entry priorities.
● Ensuring appropriate turnaround time on all data entry
● Monitoring and updating existing data when required
● Retrieving data for team members upon request
● Utilizes applications effectively to process customer transactions accurately
● Maintains a working knowledge of client product, services and promotions
● Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
● Use fax and scanning machines.
● Client exports and deposits


Requirements and skills
● Experience with mail sorting and postage meter machines is a plus
● Good computer skills
● Well-organized, with sharp attention to detail
● Ability to work under pressure
● Strong typing skills; Knowledge of touch-typing system is strongly preferred
● Good command of the English language, both oral and written,and customer service skills
● High school degree or equivalent

This advertiser has chosen not to accept applicants from your region.
 

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