161 Operational Excellence jobs in Canada

Job Description

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Enterprise Enabling Functions
**Pay Details:**
$91,200 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.
**CUSTOMER**
+ Partner with management to support the delivery of a product vision
+ In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
+ Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
+ Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience
+ Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
+ Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
+ Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
+ Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
+ Manage delivery initiatives and oversee development team (pod) backlogs
+ Proactively raise issues that impede the efficient delivery of customer-focused increments
+ Responsible for defect management and prioritization
**SHAREHOLDER**
+ Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey
+ Ensure on-going strategic alignment with senior management, providing feedback as appropriate
+ Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
+ Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
+ Lead the submission and discussion on the Quarterly Business Review, with respect to their product
+ Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner
+ Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
+ Actively coordinate and engage in risk, quality and/or business testing management
+ Empowered to make product delivery decisions, escalating to senior management as appropriate
+ Actively communicate to business, technology and senior management regarding product changes and backlog priorities
+ Single point of escalation for development team, providing guidance and decisioning as needed
+ Work cohesively with peers to reinforce Agile processes
+ Compile performance metrics and share with relevant stakeholders
+ Define the OKRs in partnership with numerous stakeholders across the organization
+ Protect the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
+ Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
+ Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
+ Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
+ Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
+ Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
+ Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
+ Integrate knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
+ Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
+ Lead and integrate cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
+ Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
+ Use sophisticated analytical thought to exercise judgement and identify solutions
+ Impact the achievement of sub-function or business line objectives within the area they are accountable for
+ Communicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
+ Work autonomously as the lead and guide others within area of expertise
+ Typically reports into a Product Group Owner
**EXPERIENCE AND / OR EDUCATION**
+ Undergraduate degree and / or product certificate
+ 7+ years relevant experience
+ 3+ years Product Owner or Agile related delivery experience
+ Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
+ Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Strategic Operations & Operational Excellence Leader, National Accounts & Multinational

**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience leading strategic operations and driving continuous improvement, and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Strategic Operations & Operational Excellence Leader, National Accounts & Multinational to champion operational excellence and inspire measurable change across our business.
Reporting to the VP, Head of National Account Operations & Multinational, you will lead strategic initiatives and operational projects that deliver high-impact results for our National Accounts & Multinational business, supporting both local and global priorities.
You will be a trusted advisor, fostering strong relationships and driving a culture of innovation and continuous improvement.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Lead strategic projects from conception to implementation, overseeing planning, resource allocation, and progress tracking.
- Facilitate team processes and provide methodologies, tools, and training to institutionalize best practices.
- Partner with global and regional teams to drive initiatives and continuous improvement projects.
- Develop, implement, and champion best practices in project execution and change management.
- Establish performance metrics aligned with business strategy, tracking progress and impact.
- Build and maintain collaborative relationships with stakeholders, sponsors, and business partners.
- Design and manage communication and implementation plans for enterprise-wide initiatives.
- Demonstrate leadership, influence, and facilitation skills to create 'win/win' solutions and resolve complex issues.
- Set project direction, define objectives, and identify critical success factors.
- Communicate project updates, manage escalations, and ensure alignment across the organization.
- Remove obstacles, resolve challenges, and support teams in achieving desired outcomes.
- Ensure compliance with company policies and foster a culture of accountability, learning, and action.
- May serve as Project Manager for large, enterprise-wide initiatives as needed.
- Business travel may be required during peak periods.
**Job Qualifications - What you bring to the table**
- Bachelor's Degree and 8+ years of experience in Insurance, Operations Training, Change Management, or a related business field
OR
- High School Diploma or Equivalent and 10+ years of experience in the above areas
AND
- 3+ years managing a team of professionals
- Enterprise-wide project management experience
Preferred Qualifications
- Strong analytical thinking and problem-solving skills
- Insurance knowledge and/or experience
- Demonstrated experience managing large-scale projects
- Exceptional verbal and written communication skills, adaptable to all levels of the organization
- 3+ years of people development experience
- Project Management Professional (PMP) Certification (PMI)
- Proven ability to manage multiple priorities and tight deadlines
- Change management and training experience
**Our Culture**
- At Zurich, we are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
- We value diverse perspectives and give our employees the tools they need to make an impact.
- We care about employee well-being and offer a comprehensive health/benefits plan and a competitive total compensation package.
- All employees receive a minimum of four weeks of vacation per year to rest, recharge, and pursue personal interests.
- Employees receive four personal days per year for appointments, cultural or religious observances, or mental health.
- We are committed to continuous improvement, offering comprehensive training and development opportunities.
- We give back to our communities through our talent, time, and resources.
- Zurich Canada is proud to be one of Greater Toronto's Top Employers and a recipient of Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans

Job Description

Job Description

What we’re looking for
We’re looking for a resourceful and driven Operations Associate to support and grow with our fast-paced start-up. In this role, you’ll work closely with the Head of Operations and cross-functional teams to help us launch new products, improve internal processes, and deliver the best experience to our customers.

You’ll be at the heart of Phoenix’s growing team, working on projects that touch multiple areas of the business—from product launches to customer experience to data analysis. If you’re an organized problem solver with strong communication skills and a passion for building, this role is for you.

Responsibilities

• Supporting New Product Launches and Initiatives:

  • Assist with the launch of new men’s health products and revenue-generating initiatives.

  • Collaborate across operations, marketing, and engineering teams to ensure smooth rollouts.

  • Support coordination of product approvals and compliance requirements.

• Optimizing Operations:

  • Help identify opportunities to improve efficiency across existing processes and business units.

  • Work with the operations team to implement scalable solutions.

• Analytics and Problem Solving:

  • Use Excel (and, ideally, SQL) to analyze customer and product data to generate insights.

  • Conduct research and support problem-solving efforts with both qualitative and quantitative analysis.

• Project Support:

  • Help build and track project plans, timelines, and budgets for ongoing initiatives.

  • Keep teams aligned and ensure deliverables are met on time.

Skills we are looking for

• Experience: 2–4 years of experience in operations, business analysis, consulting, start-ups, or related fields. Experience in health tech is a plus.

• Problem-Solving: Ability to bring structure to ambiguity, identify issues, and propose clear solutions.

• Collaboration & Communication: Strong interpersonal and written communication skills. Comfortable working with cross-functional teams.

• Analytical Skills: Proficient in Excel; familiarity with SQL or other analytics tools is a bonus.

• Organization: Strong attention to detail, with the ability to prioritize tasks and manage time effectively.

• Proactive & Action-Oriented: Takes initiative, follows through on projects, and thrives in a fast-paced environment.

Why work at Phoenix?

• Impact & autonomy. You’ll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.

Job Description

Job Description

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $T market size)

• Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better)

• Disrupt a massive market and take us to a 10B business in the next few years

• Be immersed in a talent-dense environment and greatly accelerate your career growth

About the opportunity:

Jerry is looking for a Business Operations Associate to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $1 B business. As a Business Operations Associate, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies.

Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T ma ket in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $2 0MM in funding, scaled our revenue 60X and our team to 225 across 6 countries.

Here's what an ex-Bain teammate has to say about joining Jerry:

“I’ve really enjoyed my time at Jerry. From day one, I’ve owned complex, high-impact problems and have the opportunity to apply structured thinking, deep customer research, and analytics to drive real results.

The Data Science & BizOps team is incredibly versatile, and there are no rigid rules on ownership. If you have a strong, data-backed hypothesis, you are given the resources needed to drive projects from start to finish—but what really sets Jerry apart is the talent density. Working with exceptionally sharp, driven teammates has accelerated my growth and made the experience deeply rewarding.”

How you will make an impact:

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies

• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies

• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth

• Identify opportunities to automate manual processes and optimize operational efficiency 

Preferred experience:

• Bachelor’s degree in a quantitatively or intellectually rigorous discipline

• 1+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations

• High level of comfort with SQL and/or running complex data analysis

Who you are:

• You have a framework for problem solving and live by first principles

• You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite

• You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Compensation Range: $1 0K - 130K

Job Description

Job Description

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Are you passionate about driving operational excellence and enabling leadership teams to focus on what truly matters? Varicent is seeking a Business Operations Specialist to help power our operating model and elevate how we work across the organization.

In this high-impact role, you will coordinate company cadences, support data-driven decision-making, and bring structure, alignment, and visibility through the Value Agenda and Ops Council. You will also lead select process improvement initiatives, ensuring seamless collaboration and operational efficiency across teams.

WHAT WILL YOU DO:

• Leadership Cadences
• Own the coordination of Town Hall content : gather inputs, shape agendas, and manage flawless execution.
• Support RTB and GTB forums: prepare agendas, integrate dashboards, track actions, and ensure timely follow-up.
• Continuously refine formats and templates to maximize engagement and impact.
• OKRs & Operating Rhythm
• Support ongoing OKR alignment and refinement across functions.
• Monitor progress and drive accountability across leadership forums.
• Process Improvement & Projects
• Identify opportunities to simplify cross-functional processes.
• Lead select process improvement initiatives end-to-end.
• Surface risks, blockers, and alignment needs in Ops Council discussions.
• Value Agenda & Efficiency
• Provide operational support for Value Agenda tables.
• Track progress and report results to leadership stakeholders.
• Data-Driven Decision-Making
• Partner with BI/Analytics teams to prepare actionable dashboards for leadership forums.
• Help embed a data-first culture to inform strategic decisions.

WHAT YOU WILL BRING:

• 5–8 years in business operations, program management, or analytics-driven roles.
• Proven ability to design and run leadership forums and cross-functional processes.
• Strong data orientation; skilled at translating insights into decisions.
• Exceptional communication and collaboration skills with the ability to influence without authority.
• Comfortable thriving in fast-moving, dynamic, and ambiguous environments.
• Bachelor's degree in Business, Operations, or related field preferred.

SUCCES OUTCOMES:

1–3 Months (Onboarding & Quick Wins)

• Learn and navigate Varicent's operating model, leadership cadences, and forums.
• Establish a recurring schedule of Town Hall topics, rotating hosts, and alignment to business objectives.
• Successfully run at least one Town Hall and provide operational support for RTB/GTB forums.
• Enter and update data to support ongoing leadership meetings, ensuring accuracy and follow-through.

4–6 Months (Operational Excellence)

• Lead at least one special project or tiger team initiative with a clear project plan, milestones, and outcomes.
• Build baseline dashboards for Value Agenda teams (using tools like Replit or Loveable) in partnership with team leads, and provide regular updates.
• Refine and execute on Town Hall, RTB, and GTB formats to enhance strategic focus and execution follow-through.
• Partner with team leads to embed dashboard reviews and updates into the operating rhythm.

7+ Months (Strategic Impact)

• Fully own leadership cadences (Town Hall, RTB, GTB) to ensure seamless execution and outcome-driven discussions.
• Drive measurable efficiency gains by leading tiger teams and cross-functional projects that resolve systemic challenges.
• Ensure Value Agenda outcomes, OKRs, and dashboards are tightly integrated into operating rhythms, providing real-time visibility for leadership.

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Job Description

Job Description

Who we are

Imagine a world where your birthplace doesn’t limit your dreams. That’s what Passage is here to create. We aren’t just a bridge of financial support; we connect families all around the world to life-changing opportunities. We believe in a future where deserving students can pursue their dreams & ambitions—even if their parents don’t have money.

Our mission is bold but simple: by 2030, we aim to dismantle the barriers preventing brilliant minds from accessing the opportunities they deserve. Starting with financial barriers, we’re offering loans to international students and refugees, helping them pursue better education in Canada and unlock a world of possibilities—not just for themselves, but for their families and future generations, too.

Admin: It’s important to note that we maintain an in-office working policy , and we require candidates to either reside in Toronto or be open to relocating to the area and committing to a five-day-a-week in-office schedule .

Who you are

We're hiring a Business Operations Associate to help run and evolve the engine behind our growth. This isn’t a back-office role—this is a front-row seat to how strategy becomes execution. You’ll be deep in operational workflows one day, then in a cross-functional brainstorm the next. You’ll analyze, optimize, and help build systems that scale our mission—and our impact.

If you're early in your career, hungry to grow fast, and energized by solving complex problems with a practical mindset, this is for you. We’re looking for someone who thrives in fast-moving environments, takes initiative, and wants real ownership—fast. This is your chance to be part of something meaningful from the ground up, with a clear path to grow.

What you will do

Own and Optimize Core Workflows

• Own operational processes including loan application processing, underwriting, diligence, and servicing.

• Ensure systems are audit-ready, accurate, and consistently up to date.
  

Build Tools and Systems That Scale

• Create and refine SOPs, dashboards, and internal tooling to streamline workflows and improve team productivity.

• Identify operational bottlenecks and drive continuous improvement.
  

Collaborate Across Teams

• Coordinate across credit, finance, and product teams to move applications from intake to decision.

• Jump into high-priority special projects with senior leaders—strategy meets execution.

Qualifications

• 1–3 years of experience in business operations, consulting, finance, or a similarly demanding environment.

• Educational background in Banking, Business Administration, Finance, Economics, or a related field.

• Strong communication, high ownership, and a team-first mindset.

• You want more than a role—you want momentum. You’re ambitious, proactive, and ready to own outcomes.

• Excellent organization, communication, and energized by problem-solving.

Nice to Haves

• Unique skillset in data analysis, programming, mathematics another technical field.

• Previous experience founding a startup or initiative, showcasing entrepreneurial spirit and leadership, or having worked in a startup during early or growth stages. 

If your experience doesn’t perfectly match every requirement but you’re excited about this role and confident you can thrive in it, we encourage you to apply.