166 Operational Excellence jobs in Canada

Job Description

Are you looking to join one of Greater Toronto’s Top 2025 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary
This position is responsible for managing, executing, and implementing cross-functional projects and initiatives in partnership with the business and is also responsible for identifying, developing, managing and implementing changes to business processes to support project delivery.

How you will make a difference

• Planning and overseeing multiple projects/initiatives to develop critical path and achieve on-time / on-budget execution
• Monitoring progress against plan, tracking of action items, captures key decisions, and ensures ongoing communication with key stakeholders
• Championing the use of standard project management (PM) practices within the OMA to ensure consistency and predictability in project execution
• Monitoring all project related risks and issues, change challenges, develops options and mitigation plans to ensure successful execution of projects
• Working closely with both internal and external stakeholders to ensure ongoing prioritization of key deliverables to manage workload across teams
• Measuring project performance to identify areas for continuous improvement and opportunities to leverage lessons learned
• Support use of project management software to enable greater process automation and guide stakeholders through associated best practices

• Undergraduate degree in Business Administration or equivalent
• 5 years experience managing complex projects or relevant work experience
• PMI designation is a requirement; Project Management Professional (PMP) is an asset
• Familiar with Lean/Kaizen/Design Thinking and other continuous improvement approaches is an asset
• Excellent stakeholder engagement and experience with business partnering and business relationship management
• Knowledge of PMO processes and standard project management methodology (PMI)
• Ability to lead a team of cross functional resources through change and manage expectations of multiple teams
• Ability to collaborate with all areas of the business and experience with working in multiple stakeholder groups
• Demonstrate critical thinking
• Be a credible resource that can support other OMA staff in the application and use of the project management approach.
• Experience with Business Analysis procedures, documentation and requirements gathering techniques
• Experience in vendor management or related discipline

• A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
• A commitment to growth and development through paid professional development and continuous in-house learning
• A friendly and flexible hybrid work environment
• Competitive salary and bonus program
• Exceptional group benefits package, including a spending account and a robust wellness program
• An organization that has been recognized as a Greater Toronto’s Top Employers for five consecutive years

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Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Job Description

PORTA is seeking a results-oriented Director of Operations to lead and optimize our end-to-end manufacturing. Reporting directly to the General Manager, this role is responsible for driving both business and operational excellence across PORTA. The Director of Operations will develop and execute long-term strategies to improve efficiency, scale operations and optimize cost while ensuring full compliance with HACCP, GMP, and CFIA standards. This role is key to building a culture of continuous improvement, driving process innovation in alignment with PORTA’s growth and quality goals.

Requirements

Strategic Planning & Process Optimization

• Collaborate closely with leaders across Production, Maintenance, Warehouse, Food Safety & Quality Assurance (FSQA), Procurement, and Supply Chain to ensure day-to-day operations are aligned with long-term strategic goals. Facilitate regular cross-functional reviews, drive accountability on shared KPIs
• Implement Lean Manufacturing principles and process standardization to eliminate inefficiencies and enhance workflow.
• Define and execute long-term operational strategies that align with PORTA’s business vision, growth targets, and market positioning.
• Lead strategic initiatives to expand capacity, improve profitability, and foster a culture of innovation and continuous improvement.
• Partner with the executive team to establish priorities, drive transformation initiatives, and shape the future state of operations.
• Translate corporate strategy into actionable operational plans, ensuring cross-functional alignment and accountability.

Operational Excellence & Performance Management

• Champion a culture of operational excellence by implementing continuous improvement frameworks such as Lean Manufacturing and Six Sigma.
• Oversee the performance of all operational departments (Production, Supply Chain, Warehouse, Maintenance, and FSQA), ensuring optimal coordination and efficiency across the value chain.
• Utilize data and KPIs to proactively identify bottlenecks, improve process flow, and eliminate waste across departments.
• Establish and maintain enterprise-wide metrics and dashboards to monitor performance, quality, and service levels.
• Drive innovation in manufacturing systems, automation, and digital tools to enhance productivity and scalability.

Quality, Safety & Regulatory Compliance

• Ensure compliance with CFIA, HACCP, GMP, and all regulatory frameworks across operations, upholding the highest food safety and quality standards.
• Foster a zero-defect mindset through robust quality systems and employee accountability.
• Oversee the implementation of preventative safety programs and champion a strong health and safety culture.
• Ensure all production activities comply with food safety regulations, HACCP, GMP, and CFIA protocols.
• Develop and oversee corrective action plans to address deviations from food safety and quality standards.
• Ensure proper procedures are followed for process changes, aligning with food safety standards and regulatory compliance.

People Leadership & Organizational Development

• Inspire, lead, and mentor a team of department heads, ensuring leadership alignment, talent development, and organizational succession planning.
• Build a high-performing, accountable culture rooted in collaboration, innovation, and shared success.
• Establish talent strategies to attract, retain, and grow top-tier operations leaders.
• Lead communication efforts that cascade key messages and ensure visibility of goals and progress across the organization.
• Oversee and optimize daily production operations, ensuring adherence to Standard Operating Procedures (SOPs) and industry best practices.
• Develop, track, and analyze Key Performance Indicators (KPIs) related to production efficiency, labor utilization, yield, and downtime reduction.
• Implement and sustain a structured problem-solving approach (such as root cause analysis and corrective action planning) to resolve production challenges.
• Collaborate with the quality team and develop standardized production reporting procedures.
• Partner with Maintenance to develop and execute preventive and predictive maintenance schedules, reducing unplanned downtime and improving equipment reliability.
• Recommend equipment replacement and process improvements to enhance efficiency and cost-effectiveness.

Financial Stewardship & Resource Optimization

• Lead the development and execution of operational budgets, forecasting, and capital planning in alignment with strategic business goals.
• Identify and drive cost savings through productivity enhancements, and supplier performance initiatives.
• Partner with Finance to ensure transparency of operational costs and drive margin improvement through disciplined execution.

Qualifications & Experience

• Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field required. MBA or equivalent graduate degree preferred.
• Experience: 8-10+ years of progressive leadership experience in operations within a food manufacturing or CPG environment, including 5+ years at a senior leadership level.
• Advanced knowledge of Lean Manufacturing, Six Sigma, ERP/MRP systems, and operational excellence best practices.
• Visionary leadership with a strong track record of building teams, leading change, and delivering strategic results. Exceptional cross-functional collaboration and executive presence.
• Proven ability to translate complex data and trends into clear strategies and operational action plans.
• Deep understanding of food safety standards, compliance requirements, and risk management in a manufacturing environment

Benefits

• Competitive Pay
• Benefits Program
• Free Italian Food!

PORTA is committed to providing a diverse, equitable and inclusive workplace. Our people are our business and we celebrate our differences, encourage a breadth of perspectives, and offer equal opportunity for all employees to join and excel at our company. PORTA gladly provides accommodations to candidates if necessary, so please send us an email if you would like us to do that for you:

Job Description

Company Description

Salary Range: $100,000-110,000(CAD)

Grow your career with a company that shares your passion!  Our Tech & Services division has an exciting new opportunity to join the Sodexo team as our next Operational Excellence - Project Delivery Manager.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services

How You'll Make an Impact: 

Are you a driven project leader passionate about optimizing operational performance? Sodexo Canada is seeking an Operational Excellence – Project Delivery Manager to lead project planning and execution for new account mobilizations and processes. In this dynamic role, you'll ensure seamless and compliant account launches by aligning cross-functional teams, assessing risks, and delivering data-driven insights that drive continuous improvement and client satisfaction.

You will collaborate closely with Sales, Operations, Facilities, IT, Marketing, and more, acting as a strategic project manager and centralized point of contact. Your leadership will help ensure new accounts launch smoothly, meet client expectations, and support Sodexo’s commitment to excellence.

Key Responsibilities

• Conduct comprehensive risk assessments to identify and mitigate contract, operational, or financial risks that could impact profitability or client satisfaction.
• Collaborate across departments to align strategies and ensure timely execution of new business mobilizations and rebids.
• Monitor new account performance, enforce accountability, and provide ongoing support during the critical early phases of contract delivery.
• Develop and implement tailored KPIs and dashboards to evaluate individual department performance within new contracts, delivering insights that drive continuous improvement.
• Create and manage detailed project and mobilization plans, ensuring alignment with client expectations and organizational goals.
• Serve as the primary point of contact for internal teams and clients during mobilizations, maintaining transparent communication and providing on-site leadership where needed.
• Lead the shift toward standardized, centralized mobilization processes, using digital tools and automation to enhance efficiency and contract compliance

What You'll Need to Succeed: 

• Education: Bachelor's degree in Business Administration or related field preferred; equivalent experience considered.
• Experience: 3–5 years in project management, including risk analysis, client management, and cross-functional coordination; experience with sales and contract support.
• Certifications: PMP, Lean Six Sigma Black Belt, or Lean certification (preferred).
• Technical Skills: Proficiency with tools like Microsoft Project, Excel, Tableau, Power BI, DocuSign, SAP, Teams, and more.
• Key Strengths: Strong communication, project leadership, and analytical skills; collaborative and solution-oriented mindset.
• Language: Fluent in English; French an asset.
• Work Environment: Monday–Friday schedule with occasional evenings/weekends; travel 1–5x per year across Canada.

What Makes Sodexo Different:    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong  in a company that allows you to act  with purpose and thrive  in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!     

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.  

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.  

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.  

Follow us on social media to see first-hand what we are all about!  

Instagram:  Sodexo Canada (@sodexocanada)

Twitter:  Sodexo Canada (@SodexoCanada)

LinkedIn:  Sodexo Canada Careers

Facebook:  Sodexo Canada | Facebook

 SodexoSJS

Job Description

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy !

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a  Great Place to Work®, recognized among the Best Workplaces for Women , and celebrated for having one of the Most Trusted Executive Teams . These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

We are seeking a results-driven and strategic Senior Manager, Operational Excellence & Customer Care to lead a high-performing customer service team while driving continuous improvement across contact centre operations. This role blends frontline leadership with a deep focus on performance metrics, quality assurance, and operational efficiency to deliver outstanding customer experiences at scale.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs. 

• Employee discounts on furniture, electronics, and appliances. 

• Access 24/7 healthcare with Virtual Doctor Appointments. 

• Personalize your benefits with a customizable package including options for 100% coverage. 

• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.  

• For complete picture of total rewards please click here   

What will you do as the Senior Manager, Operational Excellence and Customer Care:

• Lead by example in developing a high-performance culture grounded in operational excellence and customer service satisfaction.
• Own key contact centre functions including KPI management, Quality Assurance (QA), and workflow optimization
• Set clear performance expectations and KPI targets, conduct regular one-on-ones, and support career development within the team.
• Oversee day-to-day operations, including workforce planning, schedule adherence, and real-time workflow management.
• Use data to drive operational insights, uncover root causes, and lead process improvements that improve performance and reduce friction for both customers and employees.
• Champion continuous improvement methodologies (Lean, Six Sigma, etc.) to enhance service delivery and reduce inefficiencies.
• Manage customer escalations and ensure timely, empathetic resolution aligned with brand standards.
• Foster a highly engaged workforce with a culture of integrity, recognition, innovation and high performance.
• Partner with cross-functional teams to implement operational changes or system enhancements.
• Monitor daily, weekly, and monthly performance dashboards; interpret trends and recommend data-backed actions.
• Partner with technology and analytics teams to improve system performance, automation, and reporting capabilities (CRM, WFM, knowledge base, etc.).

What will you need to work with us:

• Post-secondary degree or diploma required and/or relevant Contact centre experience
• 5-7 years of experience working in a Contact Centre people management
• Proven success managing KPIs, SLA adherence, QA programs, and contact centre workflows.
• Strong understanding of contact centre technologies including CRM, telephony, WFM, QA tools, and analytics platforms.
• Experience with operational improvement frameworks (Lean, Six Sigma, etc.) is a strong asset.
• Prior expertise in driving employee engagement, and performance and decrease turnover
• Strong leadership development skills
• Experience managing financial reports and profit & loss
• Demonstrated ability to implement and develop strategies, build action plans, and set goals
• Strong ability to troubleshoot problems
• Strong analytical, problem-solving and decision-making capabilities

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.