44 Operations Analyst jobs in Canada

Job Description

Wisedocs is on a mission to make it easy and accessible for companies in the insurance, legal, and medical sectors to quickly understand medical documents using AI. Every week, we process millions of pages of medical records, saving our customers countless hours of manual effort and helping them streamline medical claim processing.

Join Wisedocs as a Data Operations Analyst where you will have the opportunity to take ownership of how data powers our business. In this role, you’ll design and optimize the pipelines, models, and dashboards that transform raw data into insights—driving decision-making across teams and at the leadership level.

This is a high-impact, high-visibility role at the heart of our growth. You’ll work cross-functionally, ensuring that data not only flows seamlessly but also fuels innovation and strategy.

The ideal candidate brings proven expertise with Snowflake and Power BI, strong analytical problem-solving skills, and a passion for building scalable, reliable data foundations. Beyond technical skills, we’re looking for someone who thrives in a fast-moving start-up environment, passionate about AI, embraces collaboration, and is excited to shape the way data drives our future.

Where you’ll be contributing

Snowflake Architecture & Optimization

• Manage configurations, schema design, and query tuning.

• Optimize cost and performance across warehouses and workloads.

Power BI Development & Reporting

• Build and maintain dashboards and reports.

• Ensure secure, efficient Snowflake connections (SSO, DirectQuery).

Pipeline Management

• Streamline dataflows from multiple sources.

• Monitor and troubleshoot ETL/ELT pipelines.

• Collaborate with engineers on scalable, reliable data flows.

Data Quality & Governance

• Implement validation, auditing, and lineage tracking.

• Enforce governance to ensure accuracy and consistency.

Cross-Functional Collaboration

• Translate requirements into technical solutions.

• Provide documentation, training, and end-user support.

Continuous Improvement

• Stay current with DataOps, Snowflake, and BI best practices.

• Identify opportunities to automate and enhance reporting.
  

You are a great fit if you have the following:

• Bachelor's degree in Computer science, Engineering, Data Science, or equivalent practical experience.

• 3+ years hands-on experience with:

• Advanced SQL and Snowflake (data modeling, performance tuning, optimization).

• Power BI development (DirectQuery, authentication, enterprise-level models).

• ETL/ELT pipeline design and monitoring (Azure Data Factory, Airflow, or similar).

• Strong Excel skills (advanced formulas, pivots, Power Query) for large dataset handling.

• Analytical and problem-solving skills with ability to connect insights to business outcomes.

• Excellent communication skills; comfortable collaborating across technical and business teams.
  

Nice to haves:

• Python, TypeScript, or Shell scripting for pipeline automation.

• Familiarity with Azure, AWS, or GCP.

• Certifications (SnowPro Core, Power BI, or equivalent).

• Experience in CI/CD for data, observability frameworks, or DataOps methodologies.
  

What We Offer

• A hybrid work model

• Modern employee benefits, including health and dental coverage

• Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and you thrive there you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.

• Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.

• Company events

• Generous Paid Time Off

• Paid Sick Days

• Casual Dress code

• Employee Referral Bonus

• Tuition Assistance

• Plus, many other Recognition Programs!
  

Recruitment Journey at Wisedocs

We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:

• Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role.

• Round 2 – VP of Customer Operations: Deep dive into your experience and problem-solving approach.

• Round 3 – Skills & Assessment Review: Discussion with our Strategic Finance Manager on your take-home assignment.

• Round 4 – Leadership Conversation: Meet our COO and Head of Machine Learning to learn about their vision and your impact.

*Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.

Position Overview:

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations. The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Key Responsibilities:

• Provides day to day client and third-party administrator contact and support for participant inquiries
• Ensures the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface)
• Provides internal support to other team members and domains including Benefit Centre representatives
• Executes manual processing with proper documentation and follow up
• Manages inbound/outbound data quality checks
• Executes year end processing and reporting
• Identifies process improvement opportunities, issues, process delays and quality problems with recommended solutions
• Identifies potential production defects and submits appropriate solutions through ticketing system
• Executes issue resolution with proper documentation and follow up

Enterprise Small Market:

• Deliver all phases of plan sponsor and group onboarding, including requirements definition, configuration, testing, transition, and post-go-live stages.
• Execute the renewal and change request processes for plan sponsors under administration, including all stages from requirements gathering to post-go-live.
• Provide internal status updates, highlighting any issues, risks, and recommended resolutions.
• Apply best practices to streamline processes and improve overall efficiency in the administration of benefits for emerging markets.
• Participate in the development of training materials, ensuring all stakeholders are equipped with the necessary tools and knowledge.
• Ensure an in-depth understanding of the administration of life insurance benefits and related terminology relevant to emerging markets.
• Service delivery for clients under both fully outsourced and SaaS models.

Experience:

• 1+ years of experience in benefits administration, with a focus on client operations and lifecycle management.

Skills & Competencies:

• Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
• Strong work ethic and ability to interact with clients in a professional manner
• Strong written and verbal communication skills (including presentation skills)
• Sound problem solving and analytical skills
• Solid business and financial acumen
• Highly organized with the ability to multi-task and drive and prioritize own work
• Ability to identify urgency when dealing with external and internal client deliverables
• Skilled at researching, identifying, and documenting issues
• Strong attention to detail
• Effective at working within a team environment as well as independently
• General knowledge of administrative systems and processes
• Effective use of business productivity tools such as Microsoft applications
• Working knowledge of benefits-related laws and regulations

Position Overview:

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

The Operations Analyst will respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations. The candidate will possess the skills and ability to communicate effectively and appropriately with internal resources, clients and third parties within a global and virtual work environment.

Key Responsibilities:

• Provides day to day client and third-party administrator contact and support for participant inquiries
• Ensures the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface)
• Provides internal support to other team members and domains including Benefit Centre representatives
• Executes manual processing with proper documentation and follow up
• Manages inbound/outbound data quality checks
• Executes year end processing and reporting
• Identifies process improvement opportunities, issues, process delays and quality problems with recommended solutions
• Identifies potential production defects and submits appropriate solutions through ticketing system
• Executes issue resolution with proper documentation and follow up

Enterprise Small Market:

• Deliver all phases of plan sponsor and group onboarding, including requirements definition, configuration, testing, transition, and post-go-live stages.
• Execute the renewal and change request processes for plan sponsors under administration, including all stages from requirements gathering to post-go-live.
• Provide internal status updates, highlighting any issues, risks, and recommended resolutions.
• Apply best practices to streamline processes and improve overall efficiency in the administration of benefits for emerging markets.
• Participate in the development of training materials, ensuring all stakeholders are equipped with the necessary tools and knowledge.
• Ensure an in-depth understanding of the administration of life insurance benefits and related terminology relevant to emerging markets.
• Service delivery for clients under both fully outsourced and SaaS models.

Experience:

• 1+ years of experience in benefits administration, with a focus on client operations and lifecycle management.

Skills & Competencies:

• Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
• Strong work ethic and ability to interact with clients in a professional manner
• Strong written and verbal communication skills (including presentation skills)
• Sound problem solving and analytical skills
• Solid business and financial acumen
• Highly organized with the ability to multi-task and drive and prioritize own work
• Ability to identify urgency when dealing with external and internal client deliverables
• Skilled at researching, identifying, and documenting issues
• Strong attention to detail
• Effective at working within a team environment as well as independently
• General knowledge of administrative systems and processes
• Effective use of business productivity tools such as Microsoft applications
• Working knowledge of benefits-related laws and regulations

Job Title:-Procurement Operations Analyst

Duration:13+month(s) Contract (With Possibility of extension)

Location: Montreal QC (Hybrid)

Position Details

In order to support the delivery of the Growth, Technology, and Sustainability (GTS) plan for the Americas and centralize core corporate functions, the Bank has created a new department, Enterprise Services (ES).

Enterprise Services team encompasses Premises, Enterprise Data Management Solutions, Procurement & Performance (P&P), Third Party Management Office and Location Strategy for CIB Americas. In addition, the Vendor Management Operations team was created to further support the platform's growth and ES 2025 Strategic vision. This organizational evolution will notably contribute to the Enterprise Services Client First culture by streamlining and enhancing the end-to-end operations related to vendor management for our internal stakeholders. Vendor Management Operations (VMO) is the merger of the operational activities of the Third-Party Management Office (TPMO), Procurement and Accounts Payables teams, all performed out of Canada and ISPL.

The candidate will report locally to the Vendor Management Operations Lead.

The candidate must have the ability to support vendor management operations and maintain strong Procurement processes while continuously adapt to additional controls and workflows to ensure compliance with the CIB North America (NAR) platform.

Responsibilities

• Perform data analysis and reconciliations of various data sources to develop required reports on a regular basis to track and monitor various areas of vendor management operations;
• Assist with the vendor operational activities for NAR in collaboration with teams in India to contribute to end to end vendor management experience for stakeholders;
• Contribute to contract governance processes to enable strong controls around the contractual clauses implementation and adherence in relation to BNPP's third parties;
• Perform invoice approvals, coversheet facilitation and offboarding of vendors;
• Contribute to the process for onboarding of contingent resources;
• Perform cost center updates and management in the tool;
• Respond to vendor inquiries made by various departments;
• Provide reports that will be used in creating presentations/ reporting to senior management, OpCo, Risk committees;
• Work in collaboration with partners across Procurement, Third-Party Management Office and Account Payables to contribute to effective vendor management processes;
• Work transparently with the various stakeholders in US and in Canada.

The strengths and skills that will help you succeed

• Bachelor's degree in business, finance, engineering, economics or applied sciences
• 4+ years' experience in procurement preferred
• Strong communication and analytical skills
• Detail orientated
• Knowledge of the English is required
• Functional French (preferred not a must)
• Strong work ethics and ability to work with confidential information
• Interpersonal skills to successfully collaborate with various teams of professionals and liaise with internal and external groups/ individuals, locally, regionally and globally
• Ability to analyze complex situations in a timely and effective manner
• Critical thinking while considering impact on overall business.
• Experience and knowledge with supply management tools/ software including procurement and project management programs ( i.e. Ariba, IQN, Hiperos, Ivalua) – an asset
• Experience with Power BI (PBI) is preferred
• Proficient in MS Excel, MS Word, MS Access, MS PowerPoint, Visio

Job Title:-Procurement Operations Analyst

Duration:13+month(s) Contract (With Possibility of extension)

Location: Montreal QC (Hybrid)

Position Details

In order to support the delivery of the Growth, Technology, and Sustainability (GTS) plan for the Americas and centralize core corporate functions, the Bank has created a new department, Enterprise Services (ES).

Enterprise Services team encompasses Premises, Enterprise Data Management Solutions, Procurement & Performance (P&P), Third Party Management Office and Location Strategy for CIB Americas. In addition, the Vendor Management Operations team was created to further support the platform's growth and ES 2025 Strategic vision. This organizational evolution will notably contribute to the Enterprise Services Client First culture by streamlining and enhancing the end-to-end operations related to vendor management for our internal stakeholders. Vendor Management Operations (VMO) is the merger of the operational activities of the Third-Party Management Office (TPMO), Procurement and Accounts Payables teams, all performed out of Canada and ISPL.

The candidate will report locally to the Vendor Management Operations Lead.

The candidate must have the ability to support vendor management operations and maintain strong Procurement processes while continuously adapt to additional controls and workflows to ensure compliance with the CIB North America (NAR) platform.

Responsibilities

• Perform data analysis and reconciliations of various data sources to develop required reports on a regular basis to track and monitor various areas of vendor management operations;
• Assist with the vendor operational activities for NAR in collaboration with teams in India to contribute to end to end vendor management experience for stakeholders;
• Contribute to contract governance processes to enable strong controls around the contractual clauses implementation and adherence in relation to BNPP's third parties;
• Perform invoice approvals, coversheet facilitation and offboarding of vendors;
• Contribute to the process for onboarding of contingent resources;
• Perform cost center updates and management in the tool;
• Respond to vendor inquiries made by various departments;
• Provide reports that will be used in creating presentations/ reporting to senior management, OpCo, Risk committees;
• Work in collaboration with partners across Procurement, Third-Party Management Office and Account Payables to contribute to effective vendor management processes;
• Work transparently with the various stakeholders in US and in Canada.

The strengths and skills that will help you succeed

• Bachelor's degree in business, finance, engineering, economics or applied sciences
• 4+ years' experience in procurement preferred
• Strong communication and analytical skills
• Detail orientated
• Knowledge of the English is required
• Functional French (preferred not a must)
• Strong work ethics and ability to work with confidential information
• Interpersonal skills to successfully collaborate with various teams of professionals and liaise with internal and external groups/ individuals, locally, regionally and globally
• Ability to analyze complex situations in a timely and effective manner
• Critical thinking while considering impact on overall business.
• Experience and knowledge with supply management tools/ software including procurement and project management programs ( i.e. Ariba, IQN, Hiperos, Ivalua) – an asset
• Experience with Power BI (PBI) is preferred
• Proficient in MS Excel, MS Word, MS Access, MS PowerPoint, Visio

Job Title:-Procurement Operations Analyst

Duration:13+month(s) Contract (With Possibility of extension)

Location: Montreal QC (Hybrid)

Position Details

In order to support the delivery of the Growth, Technology, and Sustainability (GTS) plan for the Americas and centralize core corporate functions, the Bank has created a new department, Enterprise Services (ES).

Enterprise Services team encompasses Premises, Enterprise Data Management Solutions, Procurement & Performance (P&P), Third Party Management Office and Location Strategy for CIB Americas. In addition, the Vendor Management Operations team was created to further support the platform's growth and ES 2025 Strategic vision. This organizational evolution will notably contribute to the Enterprise Services Client First culture by streamlining and enhancing the end-to-end operations related to vendor management for our internal stakeholders. Vendor Management Operations (VMO) is the merger of the operational activities of the Third-Party Management Office (TPMO), Procurement and Accounts Payables teams, all performed out of Canada and ISPL.

The candidate will report locally to the Vendor Management Operations Lead.

The candidate must have the ability to support vendor management operations and maintain strong Procurement processes while continuously adapt to additional controls and workflows to ensure compliance with the CIB North America (NAR) platform.

Responsibilities

• Perform data analysis and reconciliations of various data sources to develop required reports on a regular basis to track and monitor various areas of vendor management operations;
• Assist with the vendor operational activities for NAR in collaboration with teams in India to contribute to end to end vendor management experience for stakeholders;
• Contribute to contract governance processes to enable strong controls around the contractual clauses implementation and adherence in relation to BNPP's third parties;
• Perform invoice approvals, coversheet facilitation and offboarding of vendors;
• Contribute to the process for onboarding of contingent resources;
• Perform cost center updates and management in the tool;
• Respond to vendor inquiries made by various departments;
• Provide reports that will be used in creating presentations/ reporting to senior management, OpCo, Risk committees;
• Work in collaboration with partners across Procurement, Third-Party Management Office and Account Payables to contribute to effective vendor management processes;
• Work transparently with the various stakeholders in US and in Canada.

The strengths and skills that will help you succeed

• Bachelor's degree in business, finance, engineering, economics or applied sciences
• 4+ years' experience in procurement preferred
• Strong communication and analytical skills
• Detail orientated
• Knowledge of the English is required
• Functional French (preferred not a must)
• Strong work ethics and ability to work with confidential information
• Interpersonal skills to successfully collaborate with various teams of professionals and liaise with internal and external groups/ individuals, locally, regionally and globally
• Ability to analyze complex situations in a timely and effective manner
• Critical thinking while considering impact on overall business.
• Experience and knowledge with supply management tools/ software including procurement and project management programs ( i.e. Ariba, IQN, Hiperos, Ivalua) – an asset
• Experience with Power BI (PBI) is preferred
• Proficient in MS Excel, MS Word, MS Access, MS PowerPoint, Visio