248 Operations Director jobs in Canada
Community Operations Director
Posted today
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Job Description
Position Title: DIRECTOR, COMMUNITY OPERATIONS
Reports to: Executive Director, Infrastructure & Facilities
Supervision of: Manager, Public Works & Infrastructure
Manager, Safety & Security
Job Overview
Reporting to the Executive Director, Infrastructure and Facilities, the Director, Community Operations has strategic and operational responsibility for the Haisla Nation Council’s Community Operations department, including Public Works and Infrastructure and Safety and Security. Within this department, the Director is responsible for planning, developing, managing, and maintaining projects that meet the diverse needs of the community while respecting cultural values, promoting social inclusion, and empowering individuals and families to thrive. The Director, Community Operations, guided by the Haisla Nation Council’s mission and the Executive Director, Infrastructure and Facilities, will influence the strategic direction of the department. Working closely with a wide variety of internal and external partners, the Director, Community Operations must consistently connect with colleagues and members to ensure they are accurately representing the Nation’s vision, beliefs, and ideals.
The Director, Community Operations is responsible for the leadership, management, and supervision of the Manager, Public Works and Infrastructure and Manager, Safety and Security.
Organizational Status
The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 2023+ people, with approximately 700 living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.
The Community Operations department ensures the Haisla Nation community thrives in a safe, secure, and well-maintained environment by delivering essential public services, maintaining critical infrastructure, and safeguarding the health and safety of all community members.
Duties & Responsibilities
Strategic Leadership: The Director, Community Operations collaborates with the Executive Director, Infrastructure and Facilities to develop the strategic and operational plans for the Community Operations department in alignment with organization-wide objectives.
- Participate in strategic planning initiatives with the Executive Directors and Directors.
- Develop and implement the Community Operations strategic and operational plan (showing key milestones, goals, and budgets).
- Monitor progress of the Community Operations strategy and plan and recommend strategies to mitigate risks and address issues so that work is completed within approved timelines with intended benefits.
- Ensure the development and delivery of high-quality services and outcomes that are consistent with the mission, principles, values, policies, and procedures.
- Recommend and lead new initiatives in alignment with current trends in the field and the Haisla Nation Council’s vision to ensure a high quality of life for all community members.
- Integrate principles of environmental sustainability and stewardship into all aspects of Community Operations practices to minimize ecological impact and promote resilience.
- Implement proactive maintenance programs to preserve the longevity and functionality of existing assets, minimizing downtime and operational disruptions.
- Participate as an organizational representative in collaborative partner networks and in related community, social, and economic development activities.
- Provide analyses, recommendations, and/or reporting to the executive leadership team as requested.
Departmental Leadership: The Director, Community Operations oversees and manages the strategic operations of the Community Operations department.
- Work with departmental staff to oversee and ensure adherence to department purpose, principles, policies, and procedures.
- Oversee the management and monitoring of the Haisla Nation Council’s public work and safety and security projects that align with the department’s mandate.
- Build the capacity of departmental staff to effectively deliver on department goals and ensure service delivery is cohesive, efficient, and aligned with strategic objectives.
- Work with internal and external service providers to ensure programs are relevant, coordinated, and integrated within larger systems of care (when relevant).
- Implement appropriate monitoring and evaluation frameworks for all departmental deliverables to drive continuous improvement and impact of the Haisla Nation Council’s services.
- Develop and maintain departmental policies and procedures.
- Ensure all required reporting is completed accurately and on time.
- Collaborate with external partners to inform service delivery and ensure the organization’s services are consistently presented positively.
Financial & Risk Management: The Director, Community Operations develops and oversees the department’s budgets, ensuring sound financial management, while also minimizing any risk to the Haisla Nation Council.
- Develop and monitor departmental budgets and reporting requirements.
- Direct departmental staff in maintaining appropriate fiscal controls to ensure operations are within the scope of the annual budget.
- Liaise with the Finance department to ensure financial metrics are identified and tracked for optimal fiscal reporting and performance.
- Ensure that effective risk management activities are developed, implemented, and evaluated.
- Ensure departmental activities are in compliance with policies, procedures, and legal standards.
People Leadership: The Director, Community Operations supports the capacity and capability of their direct reports, including their professional development. The Director, Community Operations is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure services achieve intended benefits and meet expectations.
- Foster a respectful workplace and cooperative working relationships with all employees.
- Ensure employees are appropriately trained and aligned with the Haisla Nation Council’s mission, vision, values, policies, and procedures.
- Develop and lead a high-performing team, supporting both personal and professional development through effective coaching and mentoring.
- Work with the HR department to identify capacities needed (skillsets and competencies) to achieve departmental goals.
- Lead the hiring, evaluation, professional development, discipline, and dismissal of managers within the department.
- Build the capacity of managers and other departmental staff by implementing processes for orientation, training, and performance appraisal.
- Monitor the attendance of managers within the department and manage attendance issues including absenteeism, authorizing overtime, leave requests, vacations, etc.
- Work with the HR department to ensure human resource and labour relations processes are effective, efficient, and timely.
- Work with the HR department to ensure the workplace meets all health and safety guidelines.
- Lead and attend required departmental and other related meetings with staff and the community.
- Serve as a role model regarding the organization’s values and leadership principles.
Skills & Qualifications
- Bachelor’s degree in a related field, or an equivalent combination of training and experience.
- 7 to 10 years of experience providing organizational and operational leadership, particularly as it relates to community infrastructure.
- Experience working for a band government or Indigenous organization is an asset.
- Ability to set goals and develop a strategic plan and shared vision for the department.
- Ability to provide strategic direction and leadership to direct reports and ongoing support for their performance and development.
- Strong proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Strong analytical, problem-solving, and decision-making skills.
- Strong organizational and time management skills with an attention to detail.
- Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
- Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results.
- Strong people leadership skills, including experience with building and leading high-performing teams.
- Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).
Extended health and dental coverage
- RRSP matching up to 5.5%
- 10 days of standard vacation
- 5 days of paid self-care days
- 10 days of paid sick leave
- 10 paid days during the Christmas office closure
- 5 paid days of other leave for personal matters (e.g., medical appointments or household emergencies)
- Professional development and training opportunities
- Employee assistance program (EAP)
- Cultural leave and wellness initiatives
Salary Range : $109,000.00 - $134,000.00 annually
Position Type : Full-time, permanent
Closing Date : Will remain open until the position is filled.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Finance & Accounting Process Improvement Specialist
Posted today
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Job Description
Job Description
Finance & Accounting, Process Improvement Specialist Position Overview:
Lambert Nemec Group, Winnipeg’s leader in Permanent Recruitment, has partnered with our client in the search for a Finance & Accounting, Process Improvement Specialist . This newly created leadership role is ideal for someone with a strong finance background and proven customer service expertise who thrives on solving problems, streamlining processes, and building relationships.
Reporting to senior finance leadership, the Manager will be responsible for creating and leading a service-focused function that supports internal stakeholders with Accounts Payable, Accounts Receivable, Payroll, and other finance-related inquiries. This role will focus on designing and implementing efficient workflows, resolve workflow issues, managing escalations, and ensuring every interaction is handled with professionalism and a customer-first mindset.
Responsibilities:
- Build and lead a finance service team that delivers consistent, high-quality support to internal stakeholders.
- Act as the main liaison between finance and other departments, ensuring issues are addressed quickly, accurately, and with excellent service.
- Identify recurring service or process challenges, determine root causes, and implement preventative solutions.
- Partner with technology teams to enhance ticketing and workflow systems for better efficiency and transparency.
- Create and maintain communication strategies that keep stakeholders informed of progress, timelines, and changes.
- Foster a culture of customer service excellence within the finance function.
- Lead change management initiatives to improve processes and stakeholder experience.
- Prepare and present regular reporting on service delivery performance, trends, and improvement initiatives.
Requirements:
- Professional accounting designation (Canadian CPA)
- Minimum of 5 years in finance or accounting operations leadership, with strong knowledge of AP, AR, and payroll processes.
- Proven background in customer service with the ability to manage and resolve complex issues.
- Experience implementing or managing service delivery or ticketing systems.
- Strong process improvement skills, with experience designing and rolling out new workflows.
- Exceptional communication, relationship management, and conflict resolution skills.
- Ability to balance technical finance knowledge with a service-oriented approach.
- Advanced Excel skills and strong analytical abilities.
- Desire to resolve complex problem
Rewards:
- Base salary: $85K – $100K (dependent on qualifications)
- Bonus plan
- Extended health benefit plan & matching RSP program
To Apply:
Please complete our confidential online registration at to be considered for this opportunity or send your resume (in Word format) directly to Kyne Hunt, VP of Recruitment and Advisory at , quoting Finance & Accounting, Process Improvement Specialist in the subject line.
To view other opportunities currently available, visit:
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We thank all applicants in advance. However, only those individuals who best meet our client’s specifications will be contacted. All other resumes will be kept on file for future consideration.
Process Improvement Leader - IT Focus
Posted 5 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 5 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 5 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
AI Process Improvement Engineer- Black Belt
Posted today
Job Viewed
Job Description
Job Description
Tiger Analytics is looking for an experienced AI Solution Engineer with Lean Six Sigma Black Belt certification to join our team. As a leading advanced analytics consulting firm, we help Fortune 500 companies generate valuable insights from their data. With our deep expertise in Data Science, Machine Learning, and AI, we deliver innovative solutions to complex business problems. As a AI Solution Engineer at Tiger Analytics, you will have the opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and drive business value through advanced analytics. The ideal candidate will possess deep knowledge of process improvement methodologies, exceptional analytical skills, and the ability to collaborate across cross-functional teams.
Key Responsibilities
- Analyze organizational processes and systems using task mining and process mining tools
- Develop and implement data-driven process improvement recommendations
- Collaborate with cross-functional teams to design and implement optimized workflows
- Identify automation and AI-driven opportunities to streamline operations
- Lead workshops and discovery sessions with stakeholders
- Create detailed documentation of current and future-state processes
- Support change management and ensure sustainability of improvements
- Deliver measurable outcomes in efficiency, cost savings, and performance
Requirements
- Bachelor's degree in Industrial Engineering or a related field
- Lean Six Sigma Black Belt certification (mandatory)
- 5+ years of experience in process improvement or industrial engineering roles
- Experience with process mining tools (e.g., Celonis, UiPath Process Mining, Minit)
- Strong analytical, problem-solving, and facilitation skills
- Familiarity with task automation or AI/ML-driven solution design is a plus
- Excellent written and verbal communication skills.
Benefits
This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.
Director, Operations
Posted today
Job Viewed
Job Description
Job Description
Position
Director, Operations
Location
Burlington, ON
We’re seeking a hands-on, strategic leader to streamline processes, strengthen systems, and drive cross-functional efficiency. You’ll work closely with the leadership team, own our ERP and BI tools, and build a culture of accountability and continuous improvement—all while making a tangible impact on a growing business.
Why Join Us?
- High-impact role: You’ll be one of three key leaders in the company, with broad influence
- Flat structure, fast decisions: Work directly with ownership and leadership peers
- Build, don’t just maintain: Help improve the business, not just keep it running
- Growth through scope: While title changes are rare in a small team, your influence and responsibility will grow as the business grows
- Friday afternoons off: who doesn’t love an early kick-off to the weekend
We’re a nimble, customer-focused small business with a team of ~15 people and a reputation for reliability, speed, and service. As we continue to grow and evolve, we’re looking for a seasoned Operations Director who can take ownership of the core systems, processes, and people that keep our business running—and help us scale them for the future.
This is one of three key leadership positions in the company, alongside the Sales and Finance Directors. We operate with a high-trust, low-hierarchy structure—decisions are made quickly, and leaders are expected to lead both by example and by influence.
The Opportunity
This role is ideal for a hands-on, strategic thinker who thrives in a lean environment, enjoys cross-functional problem-solving, and wants to leave a lasting mark on a growing business. We’re looking for a builder-operator : someone who is equally comfortable rolling up their sleeves to solve day-to-day challenges, as they are stepping back to improve systems, optimize performance, and build a stronger foundation for growth.
What You'll Do
Leadership & Culture
- Collaborate closely with the Sales and Finance Directors as part of the leadership team
- Resolve operational challenges with minimal need for owner involvement
- Shape a culture of accountability, collaboration, and continuous improvement
- Provide mentorship and clear direction to the Purchasing and Warehouse Managers
- Become the internal expert for Sage 300 ERP, Sage Enterprise Intelligence (SEI), and Microsoft Excel (advanced)
- Drive improvements in data integrity, reporting, inventory control, and order management
- Oversee and improve our technology stack in collaboration with outsourced vendors (Netstock, CRM, etc.)
- Implement practical, efficient workflows that reduce manual work and errors
- Own product setup, maintenance, and pricing across ERP and BI tools
- Collaborate with Sales on product lifecycle management and pricing strategy
- Ensure a balance between profitability and market competitiveness
- Serve as a backup for key business functions (Purchasing, Finance) during absences
- Develop documentation and backup plans for critical processes
- Identify and mitigate risks across supply chain, systems, and vendor reliability
- Ensure operational processes support a seamless customer experience
- Work hand-in-hand with Sales to ensure customer and market needs are operationally supported
- Align with Finance on cash flow, inventory position, and profitability goals
- Co-lead new product onboarding with the Sales Director
- Establish vendor relationships, set up ERP data, and coordinate internal readiness
- Collaborate on marketing and launch support
What You Bring
- Proven success in an operations leadership role in a small or mid-sized business
- Strong experience with ERP systems and BI tools (Sage 300 and SEI preferred)
- Advanced Microsoft Excel and Microsoft 365 proficiency
- Experience leading managers and developing others through coaching and accountability
- Strong attention to detail with a sense of urgency and ownership
- Track record of solving cross-functional problems and improving efficiency
- Hands-on and humble, but confident in your leadership and influence
Ready to make your mark? We’re excited to connect with leaders who are driven to shape, strengthen, and grow a business from the inside out.
Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted, and we are not sponsoring visas for this position.
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