7 Operations Professionals jobs in St. Catharines

Job Description

Salary: 75,000 per year

Operations Manager
Reports to: General Manager
Location: Niagara Region, ON
Employment Type: Full-Time

Position Summary

Are you a hands-on leader with a passion for delivering unforgettable guest experiences? Do you thrive in high-energy, fast-paced environments and love the dynamic nature of seasonal attractions?

Niagara Adventure Excursions (NAE) is searching for a driven and people-focused Operations Managerto oversee the day-to-day success of our growing organization. As the right hand to the General Manager, you will play a pivotal role in aligning team performance with operational excellence ensuring smooth execution, a strong safety culture, and memorable guest interactions at every touchpoint.

This is an exciting opportunity for a motivated professional who enjoys rolling up their sleeves, solving challenges in real-time, and driving continuous improvement.

Key Responsibilities

Operational Leadership

• Direct the daily activities of departmental supervisors; foster strong communication and collaboration across teams.
• Maintain a visible presence across all operations to ensure efficiency, staff support, and immediate response to issues.
• Manage staff schedules, approve timecards, and coordinate with Finance for timely payroll processing.
• Oversee seasonal planning, including operating schedules and coordination with internal departments and partners (e.g., Niagara Parks Commission).

Team Management & Development

• Support recruitment, onboarding, and training of seasonal staff in collaboration with Supervisors, HR and the GM.
• Provide coaching, performance feedback, and hands-on leadership to frontline supervisors.
• Promote a positive and accountable work culture that reflects NAEs service standards and values.

Guest Experience

• Champion a guest-first mindset across all departments.
• Proactively address guest feedback and identify trends to drive continuous service enhancements.
• Lead initiatives to improve guest satisfaction through technology, training, or process improvements.

Health & Safety

• Serve as the Management Representative on the Joint Health & Safety Committee.
• Promote a safety-first culture and ensure all staff are properly trained and compliant with safety procedures.
• Respond to after-hours alarm calls in coordination with the designated security company.

Strategic & Financial Support

• Operate within the annual budget as set by the General Manager.
• Identify and present ideas for revenue growth or operational efficiencies.
• Submit capital item requests annually to support planning and improvements.
• Ensure all company spending is pre-approved by the General Manager.

Additional Responsibilities

• Represent NAE at leadership events such as the annual Franchisee Summit; provide reporting to the GM.
• Attend internal ownership or management meetings as requested.
• Ensure proper delegation and communication protocols are in place during personal time off.

Qualifications & Skills

• 35 years of progressive leadership experience in operations, hospitality, tourism, or seasonal attractions.
• Strong organizational and decision-making abilities with a track record of managing diverse teams.
• Excellent interpersonal, verbal, and written communication skills.
• A proactive problem-solver who thrives in a dynamic environment.
• Solid understanding of workplace health & safety standards and compliance.
• Availability to work a flexible schedule, including evenings, weekends, and holidays during peak season.

Why Join Niagara Adventure Excursions?

• Be a key leader in shaping unforgettable experiences for guests from around the world.
• Join a passionate team at one of Niagaras top adventure destinations.
• Competitive compensation and growth potential in a collaborative, fun environment.

Operations Intelligence Lead

Location: Remote, Canada

Empire Life is looking to hire an Operation Intelligence Lead to join our Group Operations team!

The Operations Intelligence lead I supports advancing operational effectiveness and analytical maturity within the organization. Working within a matrixed team structure, this role provides direct support to business unit leaders by delivering actionable insights, technical enablement, supporting execution of strategic priorities & enabling workflows. Dual in nature, the role combines analytical expertise while also contributing to business-critical projects. Success in this role requires strong analytical acumen, cross-functional collaboration, and a results-oriented mindset.

Why pursue this opportunity

The role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

Advanced Analytics, Insight Generation & Leadership Support:

• Delivers analytical support for the leadership team, conducting complex ad-hoc analyses, data deep dives, and scenario modeling to answer critical business questions and inform strategic planning.
• Develops, maintains, and enhances sophisticated analytical models and tools (e.g., advanced Excel with macros/VBA, SQL queries, Python/R scripts) to highlight trends, predict outcomes, and provide actionable insights
• Is able to conduct root cause analysis on operational variances to support issue resolutions and performance improvement efforts
• Translates analytical findings into clear, concise, and compelling recommendations and presentations for both technical and non-technical stakeholders, including senior leadership.
• Supports the integration of machine learning techniques into existing workflows to enhance forecasting accuracy, automate detection of anomalies, and improve decision quality.
• Applies foundational AI tools and models (e.g., natural language processing, predictive analytics) to generate insight from unstructured data and streamline analytical processes.

Initiative Delivery, Change Management & Transformation:

• Proactively identifies opportunities for operational improvement, cost reduction, efficiency gains, and digital advancement, leveraging data analysis to build compelling business cases and define initiative scope.
• Contributes to strategic operational initiatives and projects, applying an analytical and structured approach to overall project execution, problem-solving, and stakeholder management
• Takes ownership of specific project workstreams within larger initiatives, managing tasks, timelines, and communications to ensure successful delivery
• Collaborates with cross-functional teams to design, implement, and refine operational processes and solutions, ensuring alignment with strategic objectives and facilitating effective teamwork.
• Develops comprehensive project documentation, including plans, progress reports, and post-implementation reviews, to ensure clarity, accountability, and continuous learning

Organizational Enablement & Continuous Improvement

• Develops & maintains reusable tools, templates, and reporting frameworks to support long-term operational sustainability.
• Champions a culture of data-driven decision-making and continuous improvement.
• Contributes to building the team’s analytical capability by sharing knowledge and best practices.

What we’re looking for you to have

• Mix of skills (4+ years experience) developed via some combination of education & experience in:
• data science/analytics/visualization,
• process design & systems thinking,
• digital development programming,
• project management,
• business analytics,
• finance or economics,
• or other related work or educational programs
• Strong technical experience (Power BI, Excel, etc.) or the ability to learn quickly
• Project exposure through prior project deliveries
• Active listener / excellent communication skills (all media / all audiences)
• Strong self initiative with ability to take ownership of challenges and take appropriate action
• Creative problem solver / data-based root cause solution bias
• Strong leadership capabilities (influence, coach create urgency for change etc.)
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .

Job Description

TreowGroup Recruitment is seeking a Senior Operations Manager /General Manager on behalf of our client, a small-to-midsize wholesale import business with headquarters in the Niagara Peninsula.

Position Overview:
The Senior Operations Manager/General Manager will oversee the entire operation of a B2B wholesale importing business with a focus on strategic partnerships, supply chain and inventory management, and sales. This role requires a proactive leader with experience in B2B distribution, particularly within hotel amenities, food service packaging, sanitation/janitorial supplies, who can manage both strategic and day-to-day operational tasks.

Job Type:  Full-time, Permanent
Location:  Niagara, ON
Remote Type:  On-site, 8 - 4:30pm, Monday - Friday
Compensation:  Competitive Salary + Health Benefits + RRSP

Your day to day will include:
Strategic Partnerships and Business Development

• Maintain and grow long-standing partnerships with current distributors.
• Source and introduce new product lines from international markets, with potential for expansion into new amenity lines.
• Strengthen relationships with Canadian distributors and promote products through the company's online platform.

• Review daily sales and inventory reports to manage stock levels for key product lines, creating purchase orders.
• Track and monitor daily off-shore orders to ensure consistent supply chain flow.
• Oversee logistics, working with outsourced logistics partners to manage the arrival and delivery of goods to customer warehouses.

• Provide quotes for custom orders and update pricing based on market trends.
• Maintain detailed cost sheets and track off-shore freight rates to keep pricing competitive.
• Regularly update product pricing in response to changing market conditions in Asia, Canada and the US.

• Oversee product updates on the website, including artwork for product units and packaging.
• Collaborate with the development team on website improvements, such as SEO.

• Utilize PowerBI for data analysis and reporting.
• Hands on experience with ERP systems for distribution management.
• Advanced computer skills in Excel and Microsoft Office suite.

• Experience in B2B Wholesale Distribution : Strong understanding of wholesale dynamics, particularly in hotel amenity supplies, food service packaging, and sanitation/janitorial distribution.
• Warehouse Operations Knowledge : Hands-on experience with warehouse management and operations.
• Sales and Purchasing Proficiency : Strong background in sales and procurement processes.
• Team Leadership:  Managed and led a team, fostering a productive and efficient working environment.

• Adaptable : Able to pivot in response to changing priorities and customer needs.
• Strategic Vision Oriented : Capable of seeing the big picture and making decisions that benefit the overall business.
• Independent and Proactive : Self-motivated with a proactive approach to sales and operations.

• Attention to Detail : High attention to detail and accuracy, particularly with spreadsheets and data handling.

Job Description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

The Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the designated Ontario region

1. Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.

• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

1. Overall business growth and performance
2. Performance on insurance programs
3. Utilization of vendors, marketing programs, software, training, and other components of the CSN System
4. New and upcoming CSN initiatives
5. Review of outstanding issues and / or new issues, including non-urgent issues.
6. Identification of one or two strategic action items and expected timing

• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.

1. Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.

• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.

1. Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.

• Build and support licensee training

1. Develop content and record micro trainings

• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:

1. Cases and action items more than 30 days old
2. Challenges engaging with stores.
3. KPI performance vs. targets

Requirements

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license.
  

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings. Can be based in St. Catherine's or nearby areas.
• In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
• Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
  

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.
  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

Remote Canada - Comfortable if needed to travel 25-50% of the time.

Salary: 130,000-140,000/yr

Permanent

Insight Global is seeking qualified candidates to join a growing team with our global consulting client. This role is part of the Microsoft Dynamics 365 Finance & Operations practice and is focused on pre-sales consulting, client engagement, and strategic delivery alignment. You will work closely with business leaders to present tailored solutions, support estimates, and guide clients through the value of D365 Finance capabilities. This is a high-impact role for individuals with strong delivery experience who are ready to transition into a client-facing, solution-oriented position. This position will require flexibility to travel from 25-50%.

Key Responsibilities

• Lead the Pre-Sales cycle through delivery of compelling presentations and demos to business stakeholders, articulating the value proposition of D365 F&O solutions.
• Collaborate with sales, delivery, and functional teams to support solution design, estimation, and proposal development.
• Act as a bridge between pre-sales and delivery, ensuring proposed solutions are executable and aligned with delivery capabilities.
• Maintain deep knowledge of D365 F&O Finance modules and capabilities.
• Contribute to RFP responses, solution documentation, and client-facing reports.

Qualifications

• 10+ years of experience in a professional consulting environment, with a focus on D365 F&O pre-sales, delivery and client engagement.
• Acted as a Senior Consultant or lead in 3+ full lifecycles implementations in Dynamics 365 Finance & Operations, specifically in Finance modules (AP, AR, GL, Expense Management, Cash Management, Fixed Assets, Project Accounting).
• Strong communication and presentation skills, with the ability to engage business leaders and influence decision-making.
• Proven ability to support solution estimation and proposal development.
• Familiarity with integration of D365 ERP with third-party systems.
• Experience working with distributed teams across nearshore and offshore delivery centers.
• Willingness to travel within North America (Canada & US) and globally as required.

The Kativik Regional Government (KRG), a supra municipal body with jurisdiction over the territory located north of the 55th parallel, is now looking for a self-motivated and dynamic individual interested in joining the KRG to work in the capacity of:

DRINKING WATER PLANT OPERATIONS AND MAINTENANCE INSTRUCTOR

TRAVEL TO NUNAVIK REQUIRED

(PERMANENT, ROTATIONAL SCHEDULE)

The KRG Municipal Public Works Department is responsible for managing infrastructure projects (wastewater lagoons, drinking water treatment plants, road infrastructure, and buildings) for the northern villages and the KRG. It is also responsible for providing technical assistance to the northern villages in matters related to the operation and maintenance of their drinking water treatment plants.

Reporting to the assistant director of the Department and in close collaboration with other Department staff, the instructor’s duties include, in particular:

• Assist and train municipal plant operators to operate, maintain, and repair plant equipment (water sampling and analysis, chlorination, equipment calibration, problem detection, repair solutions, parts ordering, etc.);
• Evaluate the drinking water treatment and equipment maintenance activities of municipal plant operators in accordance with the plant operator training program to ensure compliance with regulatory requirements;
• Diagnose and make general piping, electricity, and carpentry repairs, including the control systems and analysis instruments, in cooperation with municipal plant operators;
• Create and maintain field operations manuals and detailed logs of inspections, monitoring, and maintenance;
• Cooperate with the Department’s maintenance coordinator in the development and implementation of a preventive maintenance program;
• Help local workers to maintain an inventory of parts and tools, and assist with the preparation of annual sealift orders;
• Work closely with municipal plant operators and KRG project managers to develop drinking water supply system improvements and participate in their implementation;
• Perform any other related duties requested by his supervisor.

The selected candidate must:

• Possess a vocational studies diploma related to drinking water treatment or water treatment equipment repairs, and have at least three years of relevant work experience;
• Possess at least one of the following certificates from Quebec or a Canadian equivalent:
• Certificate in complete surface or groundwater treatment and distribution network (OSTUD)
• Certificate in complete surface water treatment (OST)
• Certificate in complete surface water treatment with chlorine and UV disinfection (OSChV)
• Possess practical plumbing, electrical, controls, and carpentry skills;
• Written and oral working knowledge of at least two (2) of the following languages: Inuktitut, English, and French;
• Working knowledge of the Microsoft Office suite;
• Be available to travel in the northern villages;
• Be reliable, autonomous, and resourceful;
• Possess a valid driver’s license.
• Work experience north of the 55th parallel is a definite asset.

Work schedule and place of work:

• 6-3 rotation schedule: 6 weeks working in the Northern Villages (52.5 hours weekly), followed by 3 weeks paid leave (35 hours weekly)

OR

• 4-2 rotation schedule: 4 weeks working in the Northern Villages (52.5 hours weekly), followed by 2 weeks paid leave (35 hours weekly);

Place of employment: Nunavik, Quebec

Salary: Min. $63,716 - Max. $109,329 a year

Benefits*:

Lodging is paid while working in the northern villages;

Meals and expenses paid while travelling in Nunavik;

Group benefits, including Simplified Pension Plan;

Vacation: 20 days/year

Statutory Holidays: 20 days, including 10 during the Christmas holidays