992 Operations Team jobs in Canada
Operations Support Coordinator
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Job Description
Job Title: Operations Support Coordinator
Location: Barrie, Ontario
Job Type: Full-Time
Position Summary
We are looking for a detail-oriented and adaptable Operations Support Coordinator to join our team. This role provides essential day-to-day support across multiple departments, including operations, inventory, logistics, fleet management, and administration.
Key Responsibilities
- Pricing & Product Data Management
- Purchasing & Vendor Management
- Operations/Admin Support
- Inventory Control
- Fleet Management
- Other Misc. Duties
Qualifications
2+ years of experience in operations, logistics, or administrative support
Strong multitasking and communication skills
Expert in Excel
Experience with inventory systems (e.g., BV) is an asset
Valid driver’s license
Struthmann Enterprises Ltd was founded by Hermann Struthmann in 1983 and is still run and operated by the Struthmann family!
We are a distributor and specialize in professional products / supplies in the janitorial, automotive, hospitality, equipment, pool chemical and matting industries. We thrive with our in depth product knowledge and sincere and honest customer care service.
Our interior work environment is energetic, fun and well paced. We are a professional and focused team, but are not afraid to have fun while we work!
Our team is built up of skilled, kind individuals who have all been with the company for many years. We are proud of the bond our team has built and look forward to expanding this bond.
We love working together to reach goals, knowing each team member has an integral part of the grand picture.
Everyone is treated as an equal at Struthmann's.
We look forward to hearing from you!
Struthmann Enterprises Ltd was founded by Hermann Struthmann in 1983 and is still run and operated by the Struthmann family!
We are a distributor and specialize in professional products / supplies in the janitorial, automotive, hospitality, equipment, pool chemical and matting industries. We thrive with our in depth product knowledge and sincere and honest customer care service.
Our interior work environment is energetic, fun and well paced. We are a professional and focused team, but are not afraid to have fun while we work!
Our team is built up of skilled, kind individuals who have all been with the company for many years. We are proud of the bond our team has built and look forward to expanding this bond.
We love working together to reach goals, knowing each team member has an integral part of the grand picture.
Everyone is treated as an equal at Struthmann's.
We look forward to hearing from you!
Canada-Operations Support
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Job Description
Job Summary:
ABOUT THE ROLE
- Client is seeking an Operations Coordinator to execute, measure, and improve promotional and CRM campaigns aimed at driving growth for grocery and retail across the platform. This role requires exceptional attention to detail, efficient execution, and robust project management skills to effectively handle multiple simultaneous demand-growth initiatives.
- The ideal candidate thrives in a dynamic, fast-paced startup environment, has high ownership of their work, embraces a collaborative "all hands on deck" approach, and enjoys managing complex processes.
WHAT YOU'LL DO
- Build & Execute: Implement promotional and CRM campaigns that enhance visibility and demand for our Grocery, Convenience, Alcohol, and Retail verticals across the US and Canada. Your execution will directly drive growth and consumer engagement. You will be responsible for campaign set-up, content creation, and CRM calendar management.
- Analyze & Optimize: Measure and analyze campaign performance meticulously. Generate actionable insights to drive impactful improvement.
- Test & Iterate: Develop and implement experiments, testing new strategies, capturing learnings, and applying improvements for continuous optimization.
- Collaborate: Work closely with internal stakeholders across ops and marketing teams.
BASIC QUALIFICATIONS
- Bachelor's degree
- 1+ years of experience in CRM, communications, marketing operations or a general operations role
- Strong written and verbal communication skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong bias toward action with a clear focus on simplifying complex processes, driving alignment, and executing effectively under tight deadlines
- Highly self-motivated, able to work independently, and skilled in organization and time management
- Detail-oriented, with a demonstrated ability to consistently execute complex tasks with high accuracy
PREFERRED QUALIFICATIONS
- Previous experience managing digital promotions or CRM campaigns
- Proficiency in Excel or Google Sheets; familiarity with SQL is highly preferred
Operations & Support Associate
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Job Description
We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.
Aftersell by Rokt enables SMB companies to unlock real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly. In February 2024, Aftersell was acquired by Rokt.
We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.
At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
Target total compensation ranges from $7,000 - 92,000 CAD, including a fixed annual salary of 50,000 - 80,000 CAD, an employee equity plan grant, and world-class benefits.
Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
About the role:
As an Operations & Support Analyst, you'll spend most of your time directly supporting AfterSell merchants through live chat and email, but that’s just the starting point. You'll also dig into customer pain points and internal inefficiencies, then design smarter, faster ways to improve them. Whether it's rethinking policies, automating repetitive tasks, or identifying ways to help merchants help themselves, this role is built for someone who wants to improve support from the inside out.
On the Customer Support team we work in shifts, the two shifts available for this role are:
Shift #1: 8am-4pm MST, Monday-Friday (Weekends off)
Shift #2: 12pm-8pm MST, Saturday-Wednesday (Thursdays and Fridays off)
Requirements
What You’ll Do- Deliver top-tier customer support through live chat and email with empathy, clarity, and a helpful attitude
- Identify and fix inefficiencies in support workflows, policies, and team habits
- Collaborate with team members to improve internal tools, macros, and merchant-facing resources
- Think critically about the tradeoffs between speed, quality, and personalization in support
- Experiment with new approaches that make merchant interactions smoother and more impactful
- Background Agnostic: We don’t mind if your background is unconventional or your degree isn’t in a specific field. What matters is how you think, learn quickly, and deliver results. You’re humble, curious, and not defined by titles or credentials.
- Analytical & Resourceful: You love diving into unknown areas of the business head first, use data to drive your decisioning, and aren’t scared to try processes to figure out how things work and how to improve them. You think critically, breaking problems down to first principles, and welcome unfamiliar challenges as opportunities to learn.
- Tech-Savvy Innovator: You get excited about AI, automation, and new technologies. You quickly learn new tools and creatively apply them to solve business challenges.
- Self-Starter with Ownership: You take initiative to drive projects from idea to implementation. When you spot a problem, you won’t rest until you’ve built and deployed a solution – and you take responsibility for the results.
- Adaptable & Resilient: You’re comfortable with ambiguity and can adapt as priorities change. If an approach doesn’t work, you iterate and try again, learning and improving each time.
- Collaborative Communicator: You work well with diverse teams – from engineers to leaders – and can explain complex ideas in simple terms. You know how to rally others around a change and handle feedback with humility.
Benefits
Why Join Rokt- Impact Across the Business: This role isn’t confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You’ll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
- Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
- Endless Learning: Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. With Rokt’s rapid growth, new challenges and opportunities to learn will never stop coming.
- Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
- Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.
About The Benefits:
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- All employees have access to our LevelUp! program, providing opportunities for coaching, courses, and training to support career growth and development.
- Become a shareholder. Every Rokt’star gets equity in the company
- Enjoy lunch every day and healthy snacks in the office. Plus join the gym on us!
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.
Note: The first stage of the recruitment process for this role is to complete a 15-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps.
Retail Operations Support Specialist
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Job Description
WHO We ARE: We are Beyond Wireless, an independently owned, authorized Rogers and Fido Dealer and communications solutions provider. With a dynamic business division and 56 retail locations, we are continuously looking for more opportunities to expand. While we are incredibly passionate about making more possible through connectivity, we are obsessed with supporting growth, development and greatness through people and partnership. Our team is collaborative, nimble, and eager to identify and embrace opportunities: driving growth, development, and success.
WHAT We NEED: We are currently seeking a Retail Operations Support Specialist to join our team.
The Retail Operations Support Specialist is focused on providing remote operational assistance to our retail locations across Ontario and Eastern Canada. Based in out of the headquarters in Sudbury, ON, the successful candidate will help ensure the smooth functioning of store operations, technical troubleshooting, and process optimization.
WHY You Want the ROLE - YOU GET TO:
• Provide remote support to 56 retail locations across Ontario and the East Coast.
• Troubleshoot technical issues related to store hardware, software, and systems to minimize disruptions.
• Assist store teams with inventory management, stock replenishment, and logistical support through remote communication.
• Support the implementation and monitoring of operational procedures to ensure regulatory compliance and company standards.
• Coordinate with vendors, service providers, and internal teams to resolve operational challenges efficiently.
• Maintain detailed documentation of support activities, issues, and resolutions for ongoing process improvement.
• Contribute to continuous improvement initiatives aimed at enhancing retail operations remotely.
WHAT YOU Bring:
• Strong troubleshooting and technical problem-solving skills.
• Excellent organizational and time-management abilities.
• Proactive, detail-oriented, and resourceful with a focus on operational efficiency.
• Effective communication skills, both written and verbal, for remote support.
• Ability to work independently, manage multiple priorities, and adapt to a dynamic environment.
• Prior experience in retail operations or technical support is a plus.
Benefits and Perks:
• A company that invests in you, both personally and professionally.
• Support anywhere, anytime. Easy access to your colleagues across Ontario and the East Coast.
• Paid vacation.
• Group Benefit Plan available, including medical, dental, prescription eye wear, and an Employee and Family Assistance Program.
Salary Range:
$55K-$75K based on experience and qualifications.
Work Environment:
1. This role is based out of our Beyond Wireless headquarters in Sudbury, ON, supporting retail locations across Ontario and Eastern Canada.
2. The candidate should be comfortable working independently with minimal supervision, utilizing remote communication tools.
Next Steps:
Interested candidates should highlight their troubleshooting, organizational, and problem-solving skills in their application. We look forward to integrating a dedicated professional into our operations support team at Beyond Wireless.
The search committee will begin consideration of candidates immediately and will continue until the position is filled. Thank you to all applicants. Only those selected to proceed will be contacted.
As part of our commitment to inclusivity, diversity, equality, and accessibility, our goal is a workforce that reflects the communities we serve. Beyond Wireless welcomes all qualified applicants to apply, including individuals with disabilities, those who identify as Black, Indigenous, persons of colour, and members of the 2SLGBTQIA+ community. Accommodations are available upon request for candidates taking part in the selection process.
Lead Operations Support Engineer
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Job Description
Job Title: Lead Operations Support Engineer - Remote - (Full time position)
Primary Skills: work in shifts, L1 & L2 Support, AWS cloud services, Java Spring boot microservices, cloud monitoring tools, Strong grounding in ITIL practices.
Location: Remote: Candidates must be from the east coast only of US or Canada.
Duration: Fulltime hire with Altimetrik ONLY, must be able to be hired directly.
Start Date: As soon as possible.
Interview: Web cam interview.
Work Arrangement: Remote: Shift Requirement: This position requires the flexibility to work in rotating shifts to ensure 24/7 support coverage, including nights, weekends, and holidays.
JOB DESCRIPTION
Required Skills & Qualifications:
Experience:
o L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
o Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
o Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.
Required Skills
- Overall IT experience: Required. 8 + yrs.
- Education: Bachelor’s degree in computer science, Software engineering or a related field. Highly desired.
- Certification:
- Must have very good communications skills both verbal and written. Required.
- L1 & L2 Support: Experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
Required. 8 + yrs.
- Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools. Required.
- Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management. Required.
- Deep understanding of cloud-native application support in AWS. Required.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Evening Operations Support (Dispatch)
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Job Description
The Role: The role of the Operations Support Role is to support overflow demand and holiday coverage for all departments in dispatch. The successful candidate will be trained on all positions within the Dispatch team. This position is required to be held by staff looking to advance towards supervisory and management roles within the XTL Group of Companies.
Shift: Monday - Friday 2pm - 11pm
Responsibilities Driver Support
- Ensure phones and satellite messages are answered promptly
- Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
- Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
- Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service.
- Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed.
- Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily
- Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures.
- Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly.
- Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner
- Deadheads
- Switches
- Check-calls
- Correcting error messages
- Entering orders
- Responding to the after-hour needs of customers
- Assist planners with overflow dispatching
- Fill in planning role when needed
- Support any team member who needs assistance
- Monitor pools of equipment and report on fleet balance and utilization
- Monitor foreign equipment in order to help facilitate timely returns
- Reconcile computer records with physical yard checks
- Investigate discrepancies in order to prevent losses of equipment
XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals
We invite all interested persons to apply but only candidates selected for an interview will be contacted.
#ABJOB
#XTLAB
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Finance & Accounting Process Improvement Specialist
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Job Description
Finance & Accounting, Process Improvement Specialist Position Overview:
Lambert Nemec Group, Winnipeg’s leader in Permanent Recruitment, has partnered with our client in the search for a Finance & Accounting, Process Improvement Specialist . This newly created leadership role is ideal for someone with a strong finance background and proven customer service expertise who thrives on solving problems, streamlining processes, and building relationships.
Reporting to senior finance leadership, the Manager will be responsible for creating and leading a service-focused function that supports internal stakeholders with Accounts Payable, Accounts Receivable, Payroll, and other finance-related inquiries. This role will focus on designing and implementing efficient workflows, resolve workflow issues, managing escalations, and ensuring every interaction is handled with professionalism and a customer-first mindset.
Responsibilities:
- Build and lead a finance service team that delivers consistent, high-quality support to internal stakeholders.
- Act as the main liaison between finance and other departments, ensuring issues are addressed quickly, accurately, and with excellent service.
- Identify recurring service or process challenges, determine root causes, and implement preventative solutions.
- Partner with technology teams to enhance ticketing and workflow systems for better efficiency and transparency.
- Create and maintain communication strategies that keep stakeholders informed of progress, timelines, and changes.
- Foster a culture of customer service excellence within the finance function.
- Lead change management initiatives to improve processes and stakeholder experience.
- Prepare and present regular reporting on service delivery performance, trends, and improvement initiatives.
Requirements:
- Professional accounting designation (Canadian CPA)
- Minimum of 5 years in finance or accounting operations leadership, with strong knowledge of AP, AR, and payroll processes.
- Proven background in customer service with the ability to manage and resolve complex issues.
- Experience implementing or managing service delivery or ticketing systems.
- Strong process improvement skills, with experience designing and rolling out new workflows.
- Exceptional communication, relationship management, and conflict resolution skills.
- Ability to balance technical finance knowledge with a service-oriented approach.
- Advanced Excel skills and strong analytical abilities.
- Desire to resolve complex problem
Rewards:
- Base salary: $85K – $100K (dependent on qualifications)
- Bonus plan
- Extended health benefit plan & matching RSP program
To Apply:
Please complete our confidential online registration at to be considered for this opportunity or send your resume (in Word format) directly to Kyne Hunt, VP of Recruitment and Advisory at , quoting Finance & Accounting, Process Improvement Specialist in the subject line.
To view other opportunities currently available, visit:
-portal/index.html#/jobs
We thank all applicants in advance. However, only those individuals who best meet our client’s specifications will be contacted. All other resumes will be kept on file for future consideration.
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Process Improvement Leader - IT Focus
Posted 5 days ago
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Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 5 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact