286 Operations jobs in Toronto

Strategic Operations & Operational Excellence Leader, National Accounts & Multinational

**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience leading strategic operations and driving continuous improvement, and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Strategic Operations & Operational Excellence Leader, National Accounts & Multinational to champion operational excellence and inspire measurable change across our business.
Reporting to the VP, Head of National Account Operations & Multinational, you will lead strategic initiatives and operational projects that deliver high-impact results for our National Accounts & Multinational business, supporting both local and global priorities.
You will be a trusted advisor, fostering strong relationships and driving a culture of innovation and continuous improvement.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Lead strategic projects from conception to implementation, overseeing planning, resource allocation, and progress tracking.
- Facilitate team processes and provide methodologies, tools, and training to institutionalize best practices.
- Partner with global and regional teams to drive initiatives and continuous improvement projects.
- Develop, implement, and champion best practices in project execution and change management.
- Establish performance metrics aligned with business strategy, tracking progress and impact.
- Build and maintain collaborative relationships with stakeholders, sponsors, and business partners.
- Design and manage communication and implementation plans for enterprise-wide initiatives.
- Demonstrate leadership, influence, and facilitation skills to create 'win/win' solutions and resolve complex issues.
- Set project direction, define objectives, and identify critical success factors.
- Communicate project updates, manage escalations, and ensure alignment across the organization.
- Remove obstacles, resolve challenges, and support teams in achieving desired outcomes.
- Ensure compliance with company policies and foster a culture of accountability, learning, and action.
- May serve as Project Manager for large, enterprise-wide initiatives as needed.
- Business travel may be required during peak periods.
**Job Qualifications - What you bring to the table**
- Bachelor's Degree and 8+ years of experience in Insurance, Operations Training, Change Management, or a related business field
OR
- High School Diploma or Equivalent and 10+ years of experience in the above areas
AND
- 3+ years managing a team of professionals
- Enterprise-wide project management experience
Preferred Qualifications
- Strong analytical thinking and problem-solving skills
- Insurance knowledge and/or experience
- Demonstrated experience managing large-scale projects
- Exceptional verbal and written communication skills, adaptable to all levels of the organization
- 3+ years of people development experience
- Project Management Professional (PMP) Certification (PMI)
- Proven ability to manage multiple priorities and tight deadlines
- Change management and training experience
**Our Culture**
- At Zurich, we are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
- We value diverse perspectives and give our employees the tools they need to make an impact.
- We care about employee well-being and offer a comprehensive health/benefits plan and a competitive total compensation package.
- All employees receive a minimum of four weeks of vacation per year to rest, recharge, and pursue personal interests.
- Employees receive four personal days per year for appointments, cultural or religious observances, or mental health.
- We are committed to continuous improvement, offering comprehensive training and development opportunities.
- We give back to our communities through our talent, time, and resources.
- Zurich Canada is proud to be one of Greater Toronto's Top Employers and a recipient of Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans

Job Description

Job Description

* Competitive annual salary plus excellent benefits, work phone and laptop provided * High impact role with a successful company * Opportunity for career growth and development * Experience, at either a junior or senior level in the construction or construction-related industry We are Access Canada Equipment Corp. (  a family business specializing in Suspended Work Platform Systems (aka Swing Stages), scaffolding and related equipment used in construction, renovation and residential/commercial repairs. We offer complete equipment services: we sell, rent, install, service & train customers on the safe use of all our products.  Our focus is always on safety, quality and reliability. Contractors who rely on us know that jobs get done right when you call Access Canada.  Thanks to our success we’re growing rapidly. We have three locations across Eastern Canada, and now we’re looking for a new Operations Coordinator to eventually grow into a leadership role in our Toronto office.   Operations Coordinator: In this position, you’ll be trained to oversee a wide range of staff and functions. Starting with supervision of our installations staff, you’ll learn to cooperate with other departments (e.g., order department, warehousing, sales, administration.). You’ll be responsible for ensuring communication, understanding and smooth operations among the different parts of our business. You’ll manage staff, as both a supervisor on site and as the lead on hiring, coordinate training and coaching, and will ensure that the team is prepared to do their jobs. Beyond your work with staff, you’ll also be trained to manage our equipment and have a hand in the whole equipment life cycle: from contacting suppliers to inventory management, documentation, and maintenance.  Upon training, here’s what you’ll do day-to-day:  * Plan and coordinate service and rentals with our clients  * Maintain an efficient/profitable schedule of work * Prepare work orders and ensure labour coverage on jobs * Order supplies/equipment as necessary while maintaining supplier relationships  * Handle escalations from our operations department, including customer issues  * Ensure proper maintenance of fleet/equipment and compliance with Occupational Health & Safety regulations * Hire, train, supervise, and discipline personnel  * Enforce health and safety measures on project sites and in the warehouse  To succeed in this role, you’ll need to have excellent communication and organizational skills to cooperate with other teams, get people on board, and manage multiple ongoing priorities. You’ll learn the ins and outs of the operations role from our current Operations Manager who’s being promoted, so you’ll be able to get up to speed quickly learning from the very best! Working at Access Canada Equipment: This is a full-time permanent position, working from 7:00am-4:30pm, Monday to Friday. In addition to a competitive salary based on your experience, you’ll receive benefits after 3 months, paid vacation, and a cell phone and laptop. There will be some travel involved in this role to meet clients and for project site supervision, up to 100km outside the GTA.    We’re a generational family business that brings our values with us as we reach more and more customers. Fairness, hard work and respect are at the core of everything we do. When you join our small team of just 13 people, you will be more than just an employee number: you’ll be part of the legacy that we have and continue to build.  Qualifications: * 2-5 years’ experience managing equipment in a construction-related industry (preferably in rentals, but also you could also have experience in warehousing or transportation), Alternatively, experience working in high rise building construction as an assistant to the Construction Superintendent, would also be acceptable * Experience managing a small team, including scheduling and training * Experience in construction industry or supply to construction contracting markets * Experience with or strong familiarity with the Ontario Regulations for construction projects * 1-2 years of experience implementing & enforcing compliance with Health & Safety policy * Proficiency with common industry software (MS Word/Excel, inventory software, etc.) * Valid G-class driver’s license and access to a vehicle * Physically fit and able to lift 50 pounds or more * Valid Working at Heights certification or willingness and ability to obtain this  * Post-secondary degree or diploma in a related field (such as estimating or blue print reading) would be an asset How to Apply: Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We strive to build a team that reflects the diversity of the community we work in, and encourage applications from persons of all backgrounds.  We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

Job Description

Job Description

ABOUT US

Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world.

At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.

If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!

THE ROLE

As an Operations Coordinator at Localcoin, you will collaborate with other coordinators to manage the operations of over 1000 Bitcoin ATM locations, hosted by our franchise partners such as Hasty Market, Gateway Newstands, Quickie Convenience as well as other independent retailers.

You will be responsible for managing and prioritizing support tickets, diagnosing and resolving operational issues, updating and maintaining internal databases and liaising with external service partners. You will also be working with various CIT (Cash-in-Transit) global logistics companies to manage the secure asset transportation of the Bitcoin ATM locations nationwide.

This position functions as a hybrid role, with an in office requirement of 4 days per week based out of our head office in Etobicoke, Ontario. Your work schedule will include weekend hours and you will report to our Associate Director of Operations. Some periodic travel to our partner locations may be required from time to time within North America.

WHAT YOU'LL BE DOING

• Manage and prioritize support tickets and escalations that come through the service desk
• Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders
• Collaborate with internal and external partners to identify the problem and initiate the investigation process
• Coordinate with internal and external service partners (First Line Maintenance / Second Line Maintenance) to arrange onsite visits and ensure machine up-time
• Complete frequent and proactive updates and maintenance of information for all of our ATM's within the internal report systems and servers
• Collaborate with the Operations team on creating, maintaining and developing operational guides and documentation
• Assist in testing new server upgrades and auditing internal system and process improvements
• Conduct adhoc analysis on performance of BATM network to find suitable solutions for improving uptime of machines
• Assist / Support CIT Coordinator in tracking the daily operational list with the vendor partners
• Other duties as assigned

WHAT WE'RE LOOKING FOR

• Minimum of 2 years of relevant experience.
• Excellent organizational and time management skills
• Strong problem-solving and investigative skills
• Excellent interpersonal/communication and presentation skills with internal and external stakeholders
• Proven ability to manage multiple high priority tasks within a fast-paced and dynamic environment
• Nothing gets missed - Strong attention to detail
• Knowledge of lean/process improvement methodologies is an asset
• Proficiency in Google Suites and spreadsheets

WHAT YOU'LL LOVE ABOUT US

• Competitive Salary & Benefits – We value and reward our team members.
• Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.
• Professional Development – Opportunities for learning and growth.
• Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.
• Impactful Work – Play a key role in a growing company and make a real difference.

Localcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you're determined and great at what you do, come as you are.

If you require accommodation at any stage throughout the recruitment process, please notify your talent team or send an email to

Please note: At this time, we are not seeking assistance from external recruiters or agencies

Job Description

Job Description

Salary:

Job Title: Operations Coordinator

Location: Mississauga (Hybrid 4 days/week in office)

Job Type: Full-time

Department: Customer Center of Excellence

Reports to: Vice President, CCOE

About Us:

DataStealth is a single, unified data security platform (DSP) that discovers, classifies, and protects sensitive data across your entire environment, from on-premise to legacy cloud to cloud; wherever your data lives or flows, we protect it. We do this without requiring complex integrations or changes to your existing applications, ensuring security that enables, rather than hinders, your business. By seamlessly applying data protection strategies, such as tokenization, we ensure that even if your perimeter is breached, your data remains unusable if it falls into the wrong hands.

Recognized for the fifth consecutive year as a Great Place to Work, we are one of the worlds leading and fastest growing cybersecurity software companies. Our team is the best in the business. Our patented technology provides our large enterprise customers with the ability to solve complex data security problems with a paradigm shifting technology that can actually solve problems.

About You:

Youre the kind of person who makes things run smoothly. Organized, resourceful, and quick on your feet, you love turning complexity into clarity. You know how to manage priorities, keep stakeholders aligned, and represent leadership with confidence. Most of all, you take pride in driving efficiency and creating a seamless experience for both teams and customers.

Position Overview:

The Operations Coordinator, CCoE is responsible for supporting the Vice Presidents mandate of providing world-class service to DataStealths existing customers and ensuring a proactive, positive and consistent experience. This position will provide administrative support to the Vice President and will be available to the broader CCoE team in providing PMO standards and assistance as required. This social yet detail-oriented professional will support the department in providing standardized reporting and will often represent the Vice President, acting as a liaison between departments and as the voice of the CCoE in its internal and external communications.

Duties and Responsibilities:

• Provide the Vice President with precise and timely departmental reporting, including but not limited to revenue estimates and project status summaries
• Improve the efficiency of existing processes and procedures to enhance DataStealths delivery capacity and revenue realization
• Work with HR to ensure that the Departments resource requirements are communicated and kept on track
• Communicate with the appropriate customer contacts and set up meetings for the Vice President of the CCoE as required
• Manage the Vice Presidents calendar and communication to internal and external stakeholders as appropriate
• Supporting the Account Review process and ensure that any information required from the customer is obtained well in advance
• Support the CCoE in the budget review process and report cost plans to senior management
• Manage data collection, update metrics, and create standardized reports
• Support the Vice President in identifying renewal risks across the customer base
• Help the Vice President achieve productivity and revenue targets, reduce costs, eliminate errors, and be the model of exemplary customer service when engaging
• Partner with cross-functional teams to improve the use of tools and systems
• Plan internal and external meetings, create detailed agendas, and ensure that schedules are followed and respected
• Act as a gatekeeper for the Vice President understanding and respecting the priorities of the CCoE at any given time
• Prepare and submit the Vice Presidents expense reports accurately and efficiently
• Support the TAMs and TPMs as required, and be able to analyze project success, including applying lessons learned
• Standardize project management methodologies, processes and templates
• Support the Project Management portion of the CCoE by sharing knowledge of best practices
  
  

Qualifications:

• Project Management Graduate Certificate program (college) or a Bachelor of Commerce (university)
• 5 years of relevant work experience, including 2 years of experience in a project coordination role, or a track record of delivering and successfully managing multiple priorities
• Exceptional professionalism, with the ability to represent the CCoE in a positive fashion and with impeccable integrity
• Prior experience managing deployment of DataStealth to enterprise customers
• Excellent planning, prioritization and time management skills
• Ability to analyze financial data (including budgets) and to design reports
• Excellent interpersonal skills, with the ability to work closely with project teams and with various staff/leadership from across the company, as well as external stakeholders
• Proven ability to handle confidential information with discretion
• Excellent written and verbal communication and documentation skills
• Superior attention to detail with excellent organization skills
• Driven, highly motivated and results-oriented
• Team player with the ability to work independently to meet deadlines
• The courage and willingness to follow up with people proactively, understanding the importance of time
• Manage competing priorities and demonstrating the highest level of service and response
  

DataStealth is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We look forward to reviewing your application!

Job Description

Job Description

Salary:

Role

Finance & Operations Coordinator

Finance at Jackman

The Finance team at Jackman is a group of highly skilled professionals responsible for the fully cycle accounting, reporting, forecasting, and other key financial operations. We move fast, collaborate closely, and deliver high-impact financial insights and controls across the business.

What youll do

Reporting to the VP of Finance & Strategic Governance, you will be responsible for a wide range of accounting duties that support day-to-day operations and the month-end close process. You will play a critical role in managing accounts payable and receivable, assisting with reporting and analysis, and also supporting the Sr. Manager, People Development on an as-needed basis.

Finance Administration

• Manage the general accounting inbox and correspondence with vendors, clients and internal employees
• Review vendor invoices and employee expense reports for accuracy, coding, and compliance with internal policies
• Ensure timely entry of all invoices and expenses into the accounting system
• Execute bi-weekly payment runs, ensuring timely and accurate payments to vendors
• Assist in preparing and reviewing client contracts as needed
• Respond to inquiries from internal teams regarding invoice status, expense policies, and general financial information

Accounts Payable & Receivable (AR/AR)

• Perform full-cycle accounts payable: code, process, and reconcile vendor invoices
• Monitor and maintain the accounts receivable ledger, including client billing schedules and monthly invoicing (retainers, travel, and ad hoc billings)
• Follow up on outstanding receivables and monitor aging reports
• Escalate overdue accounts when necessary and support collections process
• Record customer payments and post cash receipts in a timely manner
• Ensure accurate revenue cut-off through proper month-end accrual and deferral entries.

Month-End Reconciliation & Close

• Perform bank and credit card reconciliations on a monthly basis
• Reconcile variable labour spend and other project-related expenses
• Prepare ad hoc reconciliations of income statement and balance sheet accounts, including suspense and clearing accounts
• Assist in the full month-end close process to ensure timely and accurate financial reporting

Reporting, Forecasting & Analysis

• Conduct monthly general ledger reviews and variance analysis
• Prepare departmental reports with commentary for internal stakeholders
• Support P&L reporting, including actuals vs. budget/forecast comparisons
• Assist with ad hoc internal or external reporting requests
• Support the annual budgeting process and mid-year forecasts
• Assist with year-end review engagement including preparation of working papers and tax requirements
• Assistance with annual insurance renewals and compliance activities
• Identify opportunities for process improvements within the finance function
• Support other teams with financial information and budget tracking

HR Support

• Maintain and update accurate employee records, ensuring compliance with company policies and employment legislation
• Provide recruitment support by scheduling interviews, managing candidate communications, and maintaining applicant tracking documentation
• Coordinate onboarding activities, collecting new hire documentation, and organizing orientation logistics
• Support benefits administration by processing enrolments, updates and responding employee enquiries
• Serve as a first point of contact for employees on day-to-day finance and operations questions, escalating more complex matters as needed

What we are looking for

• Degree in Finance or Accounting
• Actively working toward a CPA designation
• 0-2 years of experience in a finance or accounting role
• Advanced Excel skills
• Proven prioritization, time management and project management skills
• Team player with strong problem-solving skills and a can do attitude
• Strong communication skills
• Experience with accounting or ERP systems (Advantage, or similar)
• Prior knowledge of Concur, Bamboo and Workfront is an asset

Why Youll Love Working at Jackman

We're a diverse team: strategists, creative directors, marketers, graphic designers, architects, research analysts, writers, IT wizards, user experience designers and digital analytics experts. We're also bakers, marathon runners, coffee roasters, dog lovers, thrill- seekers, bookworms, business owners, treasure hunters, musicians and oyster shuckers.

We love tackling big challenges, sharing whats new over Slack spam, and hanging out with one another. Here are some of the other things people love about Jackman:

• Competitive compensation including annual bonus opportunity
• Benefits and perks include sabbatical, birthdays off, wellness offerings and plenty of others
• Flexible working arrangements
• Internal development and training plus financial support for external opportunities
• Weekly socials and awesome team events
• HQ in downtown Toronto with waterfront views
• Wear what you like to workwithin reason
• Bring your dog to work

At Jackman, we are committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

Job Description

Job Description

Ocean Operations Coordinator

Location: Mississauga, ON

About the Role:

We are seeking a detail-oriented Ocean Operations Coordinator to join our client’s logistics team. The ideal candidate will oversee daily ocean freight forwarding operations, ensuring smooth coordination among clients, carriers, and internal teams for efficient service delivery.

Key Responsibilities:

• Handle import and export ocean freight forwarding processes.
• Prepare and verify shipping documentation and ensure compliance with Incoterms.
• Liaise with carriers, vendors, and clients to coordinate shipments.
• Maintain accurate data entry and records in MS Office systems.
• Support problem resolution and provide excellent customer service.

Qualifications:

• College diploma or above, preferably in International Trade, Logistics, or Supply Chain Management.
• Minimum 2 years of experience in ocean freight forwarding (import/export).
• Strong understanding of carrier operations, shipping documentation, and Incoterms.
• Proficiency in MS Office (Excel, Word).
• Excellent organizational, communication, and multitasking skills.
• Team-oriented but able to work independently under tight deadlines.
• Fluent in English; Mandarin, Cantonese, or other languages are considered an asset.

Salary: $40,000/year

Schedule: Monday to Friday, 9 AM to 5:30 PM

For further information or any inquiries, please contact us at or

Job Description

Job Description

IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying, & sourcing top performers for our clientele. Our clients include industry leading organizations who partner with us to be an extension of their HR & Recruitment function.

Position : Facilities / Operations Coordinator

Location: Toronto, ON

Salary: $55,000 - $65,000 per year (depending on experience)

Industry: Legal

Employment Term: Fulltime / Permanent

Roles & Responsibilities :

• Coordinate daily office and administrative operations, including but not limited to: facilities, mailroom duties, records management, kitchen, library, etc.
• Manage relationships with vendors and service providers, ensuring quality and compliance.
• Assist in budgeting for facilities-related expenses and monitor costs.
• Respond to facility-related issues and ensure timely resolution.
• Support administrative tasks as needed to enhance overall office efficiency.

Qualifications & Experience :

• 3+ years of experience in facilities / operations within a legal setting.
• Strong administrative and organizational skills.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in MS Office Suite (MS. Word, Teams, PowerPoint, Outlook, Excel)
• Excellent written and verbal communication skills.

Notes: We thank all candidates for their time. Please be advised, once the profile is reviewed by our talent team, only those selected to proceed will be contacted to discuss next steps. All applicants must be legally eligible to work in Canada at the time of hire.

IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at ikoncomplete.com/accessibility -policy-aoda/

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Enterprise Enabling Functions
**Pay Details:**
$91,200 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.
**CUSTOMER**
+ Partner with management to support the delivery of a product vision
+ In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
+ Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
+ Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience
+ Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
+ Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
+ Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
+ Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
+ Manage delivery initiatives and oversee development team (pod) backlogs
+ Proactively raise issues that impede the efficient delivery of customer-focused increments
+ Responsible for defect management and prioritization
**SHAREHOLDER**
+ Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey
+ Ensure on-going strategic alignment with senior management, providing feedback as appropriate
+ Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
+ Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
+ Lead the submission and discussion on the Quarterly Business Review, with respect to their product
+ Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner
+ Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
+ Actively coordinate and engage in risk, quality and/or business testing management
+ Empowered to make product delivery decisions, escalating to senior management as appropriate
+ Actively communicate to business, technology and senior management regarding product changes and backlog priorities
+ Single point of escalation for development team, providing guidance and decisioning as needed
+ Work cohesively with peers to reinforce Agile processes
+ Compile performance metrics and share with relevant stakeholders
+ Define the OKRs in partnership with numerous stakeholders across the organization
+ Protect the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
+ Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
+ Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
+ Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
+ Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
+ Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
+ Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
+ Integrate knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
+ Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
+ Lead and integrate cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
+ Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
+ Use sophisticated analytical thought to exercise judgement and identify solutions
+ Impact the achievement of sub-function or business line objectives within the area they are accountable for
+ Communicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
+ Work autonomously as the lead and guide others within area of expertise
+ Typically reports into a Product Group Owner
**EXPERIENCE AND / OR EDUCATION**
+ Undergraduate degree and / or product certificate
+ 7+ years relevant experience
+ 3+ years Product Owner or Agile related delivery experience
+ Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
+ Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.