5,780 Outbound Calls jobs in Canada

Job Description

Salary:

Are You A Customer Service Expert Who Wants To Work for a Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Calgary. You've probably seen our trucks and heard our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The big task

Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they needed, and you relied on your expertise to guide them.

When you encountered questions you couldnt answer, there was a friendly team member close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day

knowing that you helped a lot of customers and played an integral part of the Clearview team. Youre already looking forward to tomorrow!

REQUIREMENTS / SKILLS

• Actively listen to problems and help provide solutions.

• Ability to prioritize and multitask items with conflicting deadlines at various stages of completion.
• You understand the importance of serving others (your team members and our customers)
• Strong desire to be a better at your job tomorrow than you are today
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Actively participate in regular professional training.
• Youre flexible: You are able to work full-time hours but those hours might be day-time, evening and/or weekend shifts

EXPERIENCE

• Operations and customer service experience is an asset.
• Minimum of 5 years experience in a customer service position.

• Experience with efficient office organization.

Learn more about us

If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Clearview Service by visiting When you're ready, please follow the directions to apply for this position.

Location: SE Foothills Industrial Park (our location is not bus/transit friendly- you will need reliable transportation to get to our location) This is not a remote position.

Hours : Monday to Saturday 8-10 hours a day, possible additional evening and weekend hours. You are On call one week out of every month

Wage: $18-$21 to start.

Apply now 100% confidential

Now Is Your Time

To get started, click the Apply button now and send us your resume

Job Description

Description

Job Title: Call Center Customer Service Assistant

Location: Halifax, NS
Company: Createify Form  
Job Type: Full-Time

Job Summary: We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing them with timely and accurate information, resolving issues, and ensuring their satisfaction.

• Answer incoming calls from customers in a professional and friendly manner.
• Provide information about products and services, taking the time to understand customer needs.
• Assist customers with order placements, inquiries, and complaints, ensuring a smooth and positive experience.
• Collaborate with team members and other departments to resolve complex customer issues.
• Follow up with customers to ensure their concerns are addressed and they are satisfied with the resolution.
• Stay informed about company products, services, and promotions to provide accurate information.
• Adhere to company policies and procedures, including data privacy and security protocols.

• High school diploma or equivalent; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle high call volumes and work under pressure.
• Proficient in using computer systems and customer relationship management (CRM) software.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Creative and collaborative work environment.

We are seeking a dedicated and professional Call Center Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, handling inbound and outbound calls, resolving issues, and ensuring a positive customer experience. The ideal candidate is empathetic, detail-oriented, and committed to delivering excellent service in a fast-paced call center environment.

• Answer inbound calls and respond to customer inquiries regarding products, services, billing, or technical support.

• Make outbound calls for follow-ups, customer feedback, or service updates when required.

• Provide accurate and timely information while maintaining professionalism and empathy.

• Resolve customer concerns by identifying problems, offering solutions, and escalating complex issues when necessary.

• Accurately log customer interactions and update records in CRM systems.

• Meet individual and team performance targets, including call quality, response time, and customer satisfaction scores.

• Adhere to call center scripts, compliance regulations, and data protection policies.

• Contribute to a positive team environment by supporting colleagues and sharing knowledge.

• Previous experience as a Customer Service Representative, Call Center Agent, or in a similar customer-facing role preferred.

• Excellent communication skills with a clear and professional phone manner.

• Strong active listening and problem-solving skills.

• Ability to remain calm under pressure and handle challenging customers with empathy.

• Proficiency in basic computer applications and CRM systems.

• Strong organizational skills with the ability to multitask.

• Flexibility to work shifts, including evenings, weekends, or holidays, if required.

• High school diploma or equivalent (Bachelors degree is a plus).

• 12 years of customer service or call center experience preferred.

• Competitive salary with performance-based incentives.

• Paid training and ongoing professional development.

• Health, wellness, and employee benefits (if applicable).

• Opportunities for career advancement in a supportive environment.

• You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
• You have patience, and the ability to listen and recognize the needs of our client members
• You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
• You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
• You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
• Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service related field
• High School degree required
• Associate or Bachelor’s degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish (for bilingual positions)

• After 30 days on assignment > pay rate increases
• During our busy season you will be expected to work a 40 hour week and overtime when requested
• Pay and Benefits
• subject to specific elections, plan, or program terms
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Branded Inc is seeking a remote position for customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication.

Responsibilities

• Organize a number of incoming calls.
• Contribute to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
• Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
• Answer all incoming calls and provide excellent customer service by exceeding the client's expectations.
• To produce sales leads.
• Find out what clients want and analyze it to satisfy them.
• Create long-lasting connections and trust with your customers by being honest and communicative with them.
• Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.

Requirements

• High school diploma
• Experience providing customer support or working as a client service representative
• A history of exceeding quotas
• Exceptional phone contact management abilities and active listening
• Knowledge of CRM systems and procedures
• Customer-centeredness and the capacity to adjust to and react to various characters
• Excellent presentation and communication abilities
• The capacity to multitask, prioritizes, and efficiently manage time

Location: Remote

The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.

Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.

What You’ll Do:

• Manage inquiries via phone, email, and chat
• Help with enrollment, scheduling, billing, and account support
• Resolve service issues with empathy and accuracy
• Liaise with internal teams to ensure records are accurate
• Strive for first-contact resolution and client satisfaction

You’ll Bring:

• Great communication and problem-solving skills
• Empathy and patient, calm demeanor
• Familiarity with CRM or MS Office tools
• Previous customer-facing experience is a plus

Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.

• Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
• Assist with enrollment, registration, and scheduling processes
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of all customer interactions
• Collaborate with other departments to ensure a seamless customer experience

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.

As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our consulting services, platforms, or deliverables. You’ll ensure clients receive timely, effective support while maintaining a high level of customer satisfaction. You’ll work closely with consultants, project managers, and internal teams to resolve issues, gather feedback, and ensure seamless communication between clients and the firm.

• Respond promptly to client inquiries via email, phone, chat, and ticketing systems.
• Provide information about services, project status, deliverables, and timelines.
• Troubleshoot and resolve client issues, escalating to relevant teams when necessary.
• Maintain accurate records of interactions and follow-ups using CRM or support tools.
• Assist with onboarding new clients, including sharing resources and documentation.
• Collect client feedback and suggest process improvements to enhance service quality.
• Collaborate with consultants and internal teams to stay informed on ongoing projects and client needs.
• Monitor client satisfaction metrics and help identify trends or recurring issues.
• Support knowledge base and help center documentation efforts.

• 1+ years of customer service or support experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zendesk).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Collaborative mindset with a customer-first attitude.