26 Outpatient Care jobs in Canada

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Work must be completed both in person and remotely.

Job Description

ADAPTABLE ● DETERMINED ● ENTHUSIASTIC ● HANDS-ON ● STRATEGIC

OVERVIEW

A youth-based, non-profit charitable organization that is a leading provider of child and youth mental health services in Ontario, dedicated to enhancing the well-being of infants, children, youth, and their families. A great organization committed to delivering evidence-based, culturally competent, and family-centered care.

The vision of the organization is to provide responsive, compassionate services for children, youth and families to build better and more hopeful futures. They are the Lead Agency for infant, child and youth mental health and addictions services.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Supervisor, Clinical Services plays a pivotal role in overseeing and coordinating the delivery of high-quality clinical care within the organization. By implementing best practices and continually evaluating service delivery, the Supervisor helps to enhance the overall quality of care provided to patients, ensuring that the organization meets its commitment to excellence in services.

The Pod Group is partnering with this organization to place a strong, determined, and strategic leader to fulfill the role of the Supervisor, Clinical Services.

PRIORTIES

• Provide clinical supervision, consultation and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
• Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management.
• Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
• Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
• Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
• Support the implementation of the program’s strategic plans, direct and monitor clinical activities so that strategic goals and approved budgets are met.
• Ensure the clinical teams understanding of all clinical and administrative procedures and determine where the policies, procedures and protocols require updates or adjustments to ensure best practices are being adhered to.
• Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
• Facilitate and support scheduling, audits, performance management and quality monitoring of services.
• Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training.
• Stay informed about CRPO, OCSWSSW and other regulations and industry best practices through ongoing professional development.
• Other duties as assigned.

Requirements

TALENTS & EXPERTISE

• A Bachelor's degree in Social Work or a relevant field. A Master's degree is considered an asset.
• Minimum 2 years of experience in a supervisory or management role, with a strong ability to lead and motivate a team.
• Minimum of 3 years of hands-on clinical treatment experience in a relevant healthcare setting.
• Current Standard First Aid, CPR and CPI certificate.
• Registration with the OCSWSSW or the CRPO.
• Supervisory experience in a Not-for-profit, unionized environment is a strong asset.
• Proven ability to lead by example, engage and mentor staff, and guide teams toward successful project completion and goal achievement with humility and efficiency.
• Effective communication and interpersonal skills.
• Strong strategic planning, team building and facilitation skills.
• Change management experience is considered an asset.
• Flexible hours as needed, rotating on-call schedule.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

Job Description: Salary: $43.18 - $4.06 per hour ONE KIDS PLACE Childrens Treatment Centre provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice. POSITION: Clinical Services Manager (Permanent Full Time)LOCATION: Huntsville & Parry SoundEFFECTIVE: ASAPSTATUS: Non-unionizedPlease note that this is an *IN OFFICE* position.Effective September 2024, OKP has begun to roll out an Alternate Hours program at our North Bay site to provide services to our communities outside of standard business working hours (after 4:30 PM). Staff will be expected to participate, which may result in working alternate hours once per month to support this program. Please note that this program may be implemented at our other locations in the future. POSITION SUMMARY: Reporting to the Director of Client Services (CSM), the CSM is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centres strategic and operational priorities. The CSM will apply developed management competencies and strong leadership capabilities. Being community minded, the CSM will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services. This role is responsible for overseeing both the Huntsville and Parry Sound site operations. We as an employer are open to the incumbent being located in either the Parry Sound or Muskoka district. JOB DUTIES: Clinical ServicesProvides program and service specific leadership and direction for the development and provision of quality services for children, youth and families; Ensures that standards/benchmarks and performance indicators are being met by staff members and will use the data to and evaluating the quality of assessments and clinical interventionsClinical best practices Develop and propose policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the CentreRegulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standardsAssigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targetsDemonstrates knowledge of continuous quality improvement principles with excellent project management skillsEnsures compliance with service documentation and reporting proceduresParticipates in the development of the Centres annual service delivery operating plan, as well as tracking and reporting on progress throughout the yearEnsures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the CentreResponsible for completing quarterly and annual reports as required by ministry contract reporting.Lead the development and implementation of Continuous Quality Improvement (CQI) strategies across all clinical services, ensuring adherence to best practices and enhancing client care outcomes. Community NetworkingWithin in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planningParticipates on assigned District, Regional and Provincial Committees/Workgroups as required Leadership/ManagementCoaches, develops and supervises staff. Completes strategically & operationally aligned performance reviews of designated staffDemonstrates understanding and commitment to staff and client safety and participates in all required educationWorks closely with the Human Resources Department to make recommendations to the Director of Clinical Services and Executive Director regarding the hiring and/or termination of departmental staffDemonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.)Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre. The preceding described duties are representative and should not be construed as all-inclusive. QUALIFICATIONS:Minimum of 3 plus years of progressive management experienceMaster's degree, Health or Human Sciences or health related field preferredExperience with remote and/or marginalized communitiesSupervision of in-person and virtual services across a broad geographic area (i.e. North East Ontario)Entrepreneurial spirit within a non-profit and/or for-profit environmentEvidence of continuous learning and professional developmentKnowledge and expertise in quality improvement servicesDemonstrated knowledge of performance measurement and reporting, CQI, business and process analysis, evidenced-based care and evidenced based leadership principles and practicesAbility to coach, develop and supervise staff within a unionized workplace, and who are regulated by their respective licensing college of practice;Excellent planning and organizational skills with the ability to work independently and flexible to adjust to changing prioritiesResourceful and independent with the ability to bring leadership within a collaborative team-oriented environmentComputer literacy with MS Office Suite, excel and Clinical Data platforms (i.e. electronic medical record)Proven track record providing high level customer serviceExcellent interpersonal, oral and written communication skillsProject management or Lean training is an assetTravel required, so a valid drivers license and proof of insurance is requiredKnowledge of the districts of Muskoka & Parry Sound would be an assetFluent in both official languages would be an asset COMPENSATION: 43.18 - 54.06 hourly (depending on prior experience). WHY WORK AT OKP? As an employee at One Kids Place, you will become part of a team of skilled professionals working together to meet the special needs of children, youth and their families. The work environment includes the family-centered principles and values of mutual respect, collaboration, accessibility and community inclusivity. One Kids Place provides opportunities for ongoing education and development through mentorships, workshops, conferences and seminars. All of our locations benefit from Northern Ontario living. Work and live minutes from numerous ski-hills, beaches, lakes, trails and outdoor activities for all seasons, as well as unique art, cultural and shopping experiences. Additionally, we offer:An amazing PENSION planEmployee Health Benefits4 weeks of vacation to START!Need more time off? We offer paid corporate holidays, paid sick time, paid breaks, and more! For an opportunity to be part of our exciting future, please apply via this job posting or send your resume attention to:Human ResourcesOne Kids Place, 400 McKeown Ave., North Bay ON P1B 0B2E-mail: One Kids Place Childrens Treatment Centre is committed to an inclusive and accessible environment. Please send an email to the address above to let us know if you require any accommodation during the recruitment process. We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. --- LA PLACE DES ENFANTS Centre de traitement pour enfants offre des services de radaptation et des services de soutien connexes aux enfants et aux jeunes (jusqu lge de 19 ans) vivant dans les districts de Muskoka, Nipissing et Parry Sound, ainsi qu leurs familles. Tous les membres du personnel offrent des services au sein dune quipe pluridisciplinaire en fonction dune approche axe sur la famille. POSTE : Gestionnaire des services cliniques (permanent temps plein)LIEU DE TRAVAIL : Huntsville & Parry SoundENTRE EN FONCTION : Ds que possibleSTATUT: Non syndiqu Veuillez noter qu'il s'agit d'un poste *AU BUREAU* compter de septembre 2024, La place des enfants a commenc dployer un programme d'horaires alternatifs sur notre site de North Bay afin de fournir des services nos communauts en dehors des heures de travail standard (aprs 16 h 30). Le personnel devra participer, ce qui pourra entraner un travail des heures alternes une fois par mois pour soutenir ce programme. Veuillez noter que ce programme pourrait tre mis en uvre dans nos autres sites l'avenir. SOMMAIRE DU POSTE : Relevant du directeur des services la clientle (CSM), le CSM est un leader engag et ingnieux fond sur des valeurs qui dveloppera des relations internes et externes l'appui des priorits stratgiques et oprationnelles du Centre. Le CSM appliquera des comptences de gestion dveloppes et de solides capacits de leadership. Ayant un esprit communautaire, le CSM assurera le leadership du personnel dans tous les emplacements et travaillera en collaboration avec l'ensemble de l'quipe de direction pour crer et promouvoir une culture de travail inclusive, en dfendant une approche dcisionnelle participative, en se soutenant mutuellement dans la prestation de services de radaptation, ce qui aura pour rsultat dans les rsultats les plus positifs pour les enfants, les jeunes et les familles qui reoivent nos services. Ce rle est responsable de superviser les oprations des sites de Huntsville et de Parry Sound. En tant qu'employeur, nous sommes ouverts ce que le titulaire soit situ dans le district de Parry Sound ou de Muskoka. FONCTIONS DU POSTE:Services cliniques Fournit un leadership et une orientation spcifiques aux programmes et services pour le dveloppement et la fourniture de services de qualit pour les enfants, les jeunes et les familles ;S'assure que les normes/rfrences et les indicateurs de performance sont respects par les membres du personnel et utilisera les donnes pour valuer la qualit des valuations et des interventions cliniques.Meilleures pratiques cliniques laborer et proposer des politiques/procdures pour garantir que les pratiques cliniques respectent ou dpassent les lignes directrices tablies par les collges rglements de toutes les disciplines, Empowered Kids Ontario (EKO) et le Centre.Conformit rglementaire et lgislative - Garantit que les services spcifiques au programme sont conformes aux dispositions de la Loi sur les services l'enfance et la famille, aux politiques, aux collges de sant rglements et aux procdures du Centre et aux normes d'accrditation pertinentes.Attribue des rfrences de clients urgents ou en crise tout le personnel clinique, tout en effectuant un suivi et une valuation rguliers des donnes sur la charge de travail pour clairer le nivellement de la charge de travail et garantir les objectifs de volume de prestation de services.Dmontre une connaissance des principes d'amlioration continue de la qualit avec d'excellentes comptences en gestion de projetAssure le respect de la documentation de service et des procdures de reportingParticipe l'laboration du plan oprationnel annuel de prestation de services du Centre, ainsi qu'au suivi et la production de rapports sur les progrs tout au long de l'anne.Veiller ce que le dveloppement du programme, la pratique clinique et la philosophie des services cliniques soient conformes la vision, la mission et aux valeurs du Centre.Responsable de remplir les rapports trimestriels et annuels, comme l'exigent les rapports contractuels du ministre.Diriger l'laboration et la mise en uvre de stratgies d'amlioration continue de la qualit (AQC) dans tous les services cliniques, en garantissant le respect des meilleures pratiques et en amliorant les rsultats des soins aux clients. Rseautage communautaire Au sein d'un environnement multipartite, tablit des relations de travail efficaces avec les acteurs communautaires pour assurer une prestation de services intgre/transparente et une planification de la prestation de services.Participe aux comits/groupes de travail assigns au niveau du district, de la rgion et de la province, selon les besoins. Gestion du leadershipCoache, dveloppe et supervise le personnel. Effectue des valuations de performance alignes sur les plans stratgique et oprationnel du personnel dsign.Dmontre une comprhension et un engagement envers la scurit du personnel et des clients et participe toutes les formations requises.Travailler en troite collaboration avec le service des ressources humaines pour faire des recommandations au directeur des services cliniques et au directeur excutif concernant l'embauche et/ou le licenciement du personnel du dpartement.Dmontre une connaissance et une capacit appliquer les lois pertinentes (p. ex. Loi sur les services l'enfance et la famille, droits de la personne, sant et scurit, LPRPS, etc.)Une communication interne et externe continue (c'est--dire crite et verbale) sera une exigence continue pour le poste.Cre et favorise une culture d'quipe positive et inclusive qui s'inspire des valeurs du Centre. Les tches dcrites ci-dessus sont reprsentatives et ne doivent pas tre interprtes comme exhaustives. QUALIFICATIONS :Minimum de 3 ans et plus d'exprience en gestion progressiveMatrise, sant ou sciences humaines ou domaine li la sant prfrExprience avec des communauts loignes et/ou marginalisesSupervision des services en personne et virtuels dans une vaste zone gographique (c'est--dire le nord-est de l'Ontario)Esprit entrepreneurial dans un environnement but non lucratif et/ou lucratifPreuve d'apprentissage continu et de dveloppement professionnelConnaissance et expertise dans les services d'amlioration de la qualitConnaissance dmontre de la mesure et du reporting du rendement, de l'ACQ, de l'analyse des activits et des processus, des soins fonds sur des donnes probantes et des principes et pratiques de leadership fonds sur des donnes probantes.Capacit encadrer, perfectionner et superviser le personnel au sein d'un lieu de travail syndiqu et qui est rglement par leur collge d'exercice agr respectif ;Excellentes comptences en planification et en organisation avec la capacit de travailler de manire indpendante et flexible pour s'adapter aux priorits changeantes.Dbrouillard et indpendant avec la capacit d'apporter du leadership dans un environnement collaboratif ax sur l'quipeConnaissances informat

Job Description

Clinical Services Executive (CSE) – Nurse Practitioner (NP)

Competition # MLL 2025-03-CNE Status: Full time (2 Vacancies)

Facility: Mountain Lea Lodge Open: Until filled

Position Scope :

Reports directly to the CEO and will be a member of the Senior Leadership and Management Team. The Clinical Services Executive (CSE) – Nurse Practitioner (NP) will be employed by Mountain Lea Lodge and provide services to several ‘partner homes' in the Western Zone region.

In partner facilities, the CSE – NP will act as a Medical Health Advisor/collaborate with the Medical Health Advisor (as applicable). The CSE – NP will be the most responsible provider and manage, lead, and oversee client care management in collaboration with unit physicians and leadership teams at partner sites including Mountain Lea Lodge. The CSE – NP will provide clinical leadership for the home(s) and integrate current scientific knowledge in geriatrics and best practice guidelines in decision-making based on critical appraisal and application of literature and research findings. The NP will also act as a resource, preceptor, and mentor for the Interdisciplinary Care Team in accordance with the vision, mission, and values of the host organization. The Nurse will lead education and research initiatives.

As a self-regulated professional, the Nurse Practitioner will work to their full scope of practice as outlined by the Nova Scotia College of Nursing, accountable to both the Standards of Practice for Registered Nurses and the Nurse Practitioner Standards of Practice as well as the Code of Ethics for Registered Nurses. This is a Non-Unionized Position.

Key Responsibilities: Leadership

• Advise, compile, and make available information as the Minister may require about the residents.
• Act and fulfill the role as the Medical Health Advisor for the home/ collaborate with the Medical Health Advisor (as applicable).
  
  

  
  

• Participate in employee performance management and decision making (e.g., performance improvement, disciplinary action).
• Work collaboratively with HR teams to support and inform the hiring processes of clinical staff as required.
• Collaborate with leadership and staff to define, advance, and maximize the scope of practice within professions and/or the scope of employment.
• Leads and participates in internal and external committees and Community Practices (e.g., pharmacy and therapeutics, palliative care CoP, skin, and wound care CoP).
• Conduct onboarding and integration activities at participating nursing homes and work collaboratively to identify existing needs (e.g., education, research, care coverage), and processes.

  
  

  
  Key Responsibilities: Resident Care Management

• Manage resident care as the Medical Health Advisor or in collaboration with the Medical Health Advisor (as applicable), unit physicians, and other members of the interdisciplinary team. May co-ordinate or manage primary resident care.
• Collaborate with other members of the leadership and interdisciplinary team to plan, implement, coordinate, and evaluate resident care in consultation with the resident and substitute decision maker.
• Perform person-centered health assessments of residents, participate in regular care conferences, and collaborate with the residents and Substitute Decision Maker to develop a person-centered plan of care.
• Admit and discharge residents, including initial assessments, Medical Status Reports, and initiating orders for care. Promote timely admission and or transfer to long-term care facilities.
• Serve as a liaison with external physicians, hospitals, and specialists related to

Client care.

• Provide on-Call support as required. Provide after-hours coverage for evenings and weekends. May provide temporary resident care coverage to support other provider holidays and absences.

  
  

  Key Responsibilities: Education and Research
  

  
  

• Support preceptorship (e.g., RNAP, student NPs).
• Provide formal and informal teaching and coaching in the management of clinical care and professional development to employees, including maintaining minimum competency based on evidenced informed research and best practice to contribute to quality resident care outcomes.

• Implement and apply relevant evidence informed leading practice research in providing services and collaborate with members of the interdisciplinary team to conduct, and/or support research and quality improvement to support resident outcomes.
• Conduct ongoing scan of relevant literature and trends related to professional practice, health care issues, legislative policy changes, and evaluate the impact on person-centered care and practice at the system, policy, and service level.

Qualifications and Competencies:

• Master of Nursing: Advanced Nursing Practice stream or equivalent NP program.
• Current (or pending) registration as a Nurse Practitioner with CNNS.
• Experience with long-term care in which leadership, administrative and interpersonal skills have been demonstrated.
• Excellent communication skills, verbal, written, and social.
• Excellent conflict management skills.
• May require flexibility with work hours at times

Physical Demands

• Maintain good mental and physical health.
• Position involves sitting, standing, walking, use of a computer and cell phone.

  Work Environment

• The usual work environment is indoors.
• Pets and houseplants are part of the working environment.
• Mountain Lea Lodge provides services for adults with physical limitations, intellectual disabilities, mental health concerns or dementia who, when upset, may exhibit behaviors.
• Regular travel will be required as part of this position.

Benefits for Full time Staff:

• Pension Plan
• Health Care Coverage
• Employee Assistance Program

We encourage applications from all qualified candidates including Indigenous persons, persons with a disability, racially visible persons, women, men, and persons of a minority sexual orientation and/or gender identity. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Job Description

Registered Behaviour Analyst (RBA)
Location: Oakville, ON
Compensation: $35/hr - $2/hr
Type: Full-Time or Part-Time | 6-Month Contract (Potential to Become Permanent)

Expand Your Expertise & Build New Skills in a Supportive Environment

Are you a Registered Behaviour Analyst (RBA) looking to grow your skills and gain experience working with a new population? Whether you're early in your career or an experienced professional seeking variety, this 6-month contract is a fantastic way to broaden your expertise in working with adults —with the flexibility to move on after the contract or transition into a permanent role.

We also offer part-time hours for those looking to supplement their income or complement their current practice.

Why This Opportunity?

• Gain experience working with adults —perfect if you've primarily worked with children and are curious about expanding your skillset.
• Flexible commitment —it's a contract, so you can explore a new population without a long-term commitment.
• Part-time options available —ideal if you're balancing other work or want to supplement your income.
• Potential for a permanent role —if it's a great fit, there's room to stay on long-term.

• Conduct Functional Behaviour Assessments (FBAs) and develop individualized intervention plans.
• Monitor progress, analyze data, and adjust strategies to ensure effective treatment.
• Provide education and consultation to families and caregivers.
• Maintain compliance with ethical and professional standards.

• Registered and in good standing with the College of Psychologists and Behaviour Analysts of Ontario.
• Master's degree in Education, Health, Social or Behavioural Sciences, or a related field.
• Experience with ABA —experience with adults is an asset but not required.
• Strong skills in assessment, treatment planning, and data analysis.
• Reliable vehicle required for occasional travel to other office locations.

• Competitive hourly compensation ($35-$42/hr).
• Opportunities for growth —develop expertise in a new population.
• Supportive team environment and collaborative workplace culture.
• Flexible options —full-time and part-time availability.
• 6-month contract with potential for permanency.

Job Description

Salary: From $136,165.60+

Position Summary

Sqwqel is committed to fostering the health and well-being of our community. We are dedicated to creating a culturally safe and inclusive environment that respects and values First Nations knowledge, traditions, and ways of being. We are seeking a Director of Clinical Health Services to join our team, working collaboratively to enhance the delivery of high-quality, culturally safe, and holistic healthcare services for all clients.

Under the direction of the Chief Administrative Officer , the Director of Clinical Health Services provides culturally informed leadership to ensure the seamless operation of healthcare services. This role integrates traditional healing practices with modern medicine, creating a culturally specific comprehensive and patient-centered approach to care. The Director oversees vital programs such as Primary Care (Medical and Dental Offices, Clinical based outreach and home health services, Mobile Diabetes), Health Quality, the Recovery Homes, the Youth Treatment Home, and the AIMs Program. They ensure seamless operations, embodying the community's vision for health and well-being while addressing systemic barriers to equitable care.

The Director of Clinical Health Services promotes culturally safe services developed to meet the needs of Seabird Island Health Service Agency communities inclusivity and respect across all services while fostering collaboration within the community and across departments. By effectively managing resources, including staff, budgets, and program logistics, this role ensures the delivery of culturally safe and holistic healthcare practices. Additionally, the Director engages in community relations activities, supporting and empowering community while building meaningful relationships with stakeholders to advance unique and sustainable solutions to dynamic clinical community health care needs and culturally respectful healthcare services.

What you'll do

Holistic Leadership & Vision

• Champion culturally specific health care service, a holistic approach to clinical health, acknowledging the interconnectedness of physical, mental, emotional, and spiritual well-being.
• Collaborate to develop strategies with the Community and Family Wellness, Education, Early Childhood Development, and Community Infrastructure departments to address social determinants of health, including gaps in care or services, housing, nutrition, and access to traditional healing, foods and medicines, ensuring alignment with community traditions and values.

Program Management & Oversight

• Plan, implement, and evaluate clinical programs to meet in-community needs across multiple service locations and communities. Emphasis on the relationship with communities for ongoing evaluation and service needs.
• Ensure the integration and standardization of clinical programs to deliver patient-centered, efficient, and culturally safe care.
• Monitor outcomes, address gaps in services, and lead continuous quality improvement initiatives.
• Manage resources (human, financial, and physical) to support operational efficiency and sustainability.
• Lead the development and implementation of policies and procedures to enhance service delivery and uphold cultural safety.
• Collaborate with Elders, Knowledge Keepers, and community members to guide program development and service delivery.

Cultural Safety & Advocacy

• Foster a trauma-informed, culturally safe environment in all programs and services.
• Advocate for the inclusion of First Nations worldviews in local, regional, and national healthcare policies and practices.
• Promote decolonized approaches to health, addressing systemic barriers and Indigenous-specific racism within healthcare systems.

Community Engagement & Partnerships

• Build meaningful relationships with Elders, Knowledge Keepers, community members, and healthcare partners to ensure services align with community priorities.
• Serve as a bridge between traditional and Western medicine, fostering mutual respect and understanding.
• Collaborate with other departments to reduce service gaps and strengthen holistic care supports.

Team Leadership & Development

• Mentor and empower staff and contractors to provide culturally aligned, patient-centered care.
• Support staff recruitment, onboarding, and professional development to build capacity and expertise.
• Promote a healthy, engaging, and safe workplace that supports work-life balance and well-being.
• Implement strategies to retain talent, foster collaboration, and encourage continuous learning about First Nations health practices and Cultural Humility.
• Ensure that all Clinical Health teams receive on-going professional development and skill refreshment training.
• Working with their management team, developing, maintaining and implementing a variety of people initiatives to ensure high performance of staff and effective service to clients.
• Coaching and supporting direct reports.

Quality Assurance & Compliance

• Establish protocols prioritizing patient dignity, respect, and Cultural Humility while meeting regulatory requirements.
• Ensure programs align with the organizations mission, values, and strategic goals.
• Lead accreditation initiatives that reflect community standards and cultural values.
• Use community-driven feedback to continuously improve the quality of services and address gaps in care.
• Oversee performance management systems and quality of care management systems to support accountability and excellence in care delivery.

Financial Management

• Manage program budgets and resources to ensure financial accountability and high-quality service delivery.
• Participate in budget development and funding proposal processes to secure financial sustainability.
• Ensure compliance with financial policies and standards while prioritizing community health outcomes.
• Seek and secure funding to support current and new clinical health programs or initiatives.

Other Duties

• Additional responsibilities as needed to support the community and uphold our shared values.
  

Working / Special Conditions

• Initial and ongoing employment is subject to submission of a clear Criminal Record Review Program to ensure the safety and trust of the communities we serve. This check will be conducted every five years.
  
• Initial and ongoing commitment to the values and guidelines of Sq'wqel (Seabird Island Band),including our policies, procedures, standards of practice, and laws, is essential. This commitmentsupports our collective work, the community, and the responsibilities of this role.
  
• Must possess a valid class 5 driver's license and have access to safe and reliable transportation, insured for community-based use, to effectivelyengage and support projects, work, and initiatives
• Flexibility in working hours may be required, including evenings and weekends, to accommodate the needs and schedules of events, meetings, and engagements. Employees will be given as much notice as possible to any changes in schedule.

What you bring

Qualifications and Experience

• A Master's or Doctoral level of education in a field related to healthcare management, supplemented with ten (10) years' recent and related progressively responsible leadership experience is required.
• Experience working with First Nations communities and understanding of First Nations cultures, traditions, and contemporary issues.
• Excellent communication and relationship-building skills.
• In-depth understanding of the historical and systemic impacts of colonialism on First Nations Peoples health and well-being.
• Demonstrated commitment to addressing systemic racism and embedding cultural safety and humility in healthcare delivery
• Proven ability to lead large multidisciplinary teams and navigate complex health systems.
• Experience collaborating with First Nations communities to co-create health programs.
• Exceptional leadership and team-building skills with a focus on inclusion and collaboration.

Preferred:

• First Nations candidates and those with lived experience as a member of a First Nations community are strongly encouraged to apply.
• Knowledge and understanding of Seabird Islands culture, traditions, teachings, community dynamics.
• Ability to respond quickly and professionally to community or colleague needs and inquiries.
• Excellent writing, editing, and verbal communication skills.

Cultural Competency:

• Deep understanding of First Nations cultures, traditions, and contemporary issues.
• Experience working within First Nations communities and applying culturally safe practices.
• Understanding of intergenerational trauma and its impacts on First Nations peoples and communities.
• Strong communication and relationship-building abilities, particularly with Elders, Knowledge Keepers, and community members.
• Strategic thinking and problem-solving skills to address systemic challenges and optimize resources.
• Commitment to equity, cultural safety, and decolonized healthcare practices.
• Familiarity with key Indigenous health frameworks, including the Truth and Reconciliation Commissions Calls to Action, UNDRIP, and In Plain Sight.

Benefits and Perks

• Extended health and dental benefits,
• Accrued vacation and sick time,
• Pension plan with matching employer contributions
  

How To Apply

Have a question about this position before you apply? Email

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience, particularly in relation to Clinical Health. Please include references that can speak to your experience and skills.

Pre-Employment Screening

Seabird Island is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We are committed to fostering diversity, equity, and inclusion. We recognize and value the unique perspectives, experiences, and contributions that Indigenous people bring to our team. We actively encourage applications from Indigenous people. Pursuant to S. 41 of the BC Human Rights Code, preference may be given to applicants of First Nations, Mtis, or Inuit heritage. We are interested in every qualified candidate who is eligible to work in Canada; however, we are not able to sponsor visas.

Employment is conditional upon completing pre-employment screening to ensure a safe and secure work environment in which students, staff, members, families, community, as well as resources, and assets are protected. All background checks, reference checks and criminal record checks are performed in accordance with Seabird Island Human Resources Policy Manual, protecting the integrity and confidentiality of information gathered during the evaluation.

We thank you for your interest. Only those selected for an interview will be contacted.

Job Description

Company Description

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.

Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.

Cloud DX is growing, and we’re looking for a Patient Support Specialist to join our team! 

This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. 

If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! 

What You'll Do 

• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.   
• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. 

Qualifications

 Who You Are

• Team player:  You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.   
• Comfortable on the phone:  You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries. 
• Detail Oriented:  You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points. 
• You’re Flexible!   This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.  
• Great at multitasking.  You’re experienced in handling a high volume of requests while staying organized and efficient. 
• A natural problem solver.  You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.  
• Passionate about helping others.  You genuinely care about helping others, listening attentively to connect patients/clients with the support they need. 

Additional Information

When applying to this position please include in your resume or cover letter:  

• Your availability (specific days + hours you can work) 

Job Description

Full-time Regular

Etobicoke, ON

Open until filled

Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental health agencies in Ontario, we offer a broad range of high-quality mental health, developmental and community services for infants, children, youth, individuals, and families across Toronto. We are a passionate, dynamic and growing agency. We offer a competitive salary, employer paid benefits, ongoing training, and career development opportunities!

Lumenus Community Services is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.  

Lumenus Community Services is looking for a Clinical Supervisor, Autism Service s. The Clinical Supervisor leads and supervises a team of Therapists delivering behaviour services based on Applied Behaviour Analysis (ABA). They will ensure effective operation of Autism Services through clinical supervision and support for clients and their families in matters related to behavioural interventions at home and in the community. 

As a member of the Lumenus Management Team, the Clinical Supervisor, Autism Services  is responsible for implementing and monitoring the Agency’s Autism Services strategic plan as it relates to the program’s purpose and is responsible for the quality, efficiency and effectiveness of the program.

TO APPLY: Interested applicants are invited to apply through the following link: 

KEY RESPONSIBILITIES:

Clinical Responsibilities

• Conduct functional and behavioural assessments and write Clinical Programs
• Develop, implement and monitor individualized treatment plans for children and youth with ASD in accordance with OAP guidelines 
• Participate in the treatment planning process
• Conduct on-site supervision of direct client service delivery
• Ensure the clinical program is delivered according to prescribed standards of service and clinical practice
• Communicate with families, caregivers, and other professionals involved in the individual’s care to ensure a coordinated approach to treatment.
• Use data to make informed treatment decisions
• Train, coach, supervise and evaluate Therapists 
• Support ongoing training and professional development of Therapists
• Contribute to effective cross-sector linkages

Administrative Responsibilities

• Carry out administrative functions in support of service delivery
• Provide administrative supervision to a team of Therapists, hire staff, provide coaching
• Monitor clinical performance and complete ongoing learning plans and performance appraisals
• Participate in, and contribute to, the Agency’s  Leadership and Management functions as relevant
• Ensures adherence to professional standards of service consistent with legislative requirements, directives and expectations of agency and Ontario Autism Program ( OAP).
• Prepare and submit accurate, timely service statistics as required 
• Ensure service targets are met (Behaviour Plans completed, clients served, direct service hours and positive clinical outcomes for clients) and informs Clinical Director of strategies to address obstacles to meeting these as they present. 
• Completes serious occurrence reports in a timely manner and monitors incident reports; follows the current Ministerial Guidelines in reporting serious occurrences, sensitive case reviews, duty to report guidelines and training staff.
• Ensures that program support staff is providing effective administrative support.
• Ensures adherence to agency policies and procedures and practices.
• Completes and signs-off time sheets and approves service related expenses for staff. 
• Schedules and deploys staff ensuring coverage for sickness, vacations, professional development, etc. 
• Implements relevant program evaluation processes that ensure the program is meeting expected outcomes.

QUALIFICATIONS/EXPERIENCE:

• Must possess a Master’s degree in psychology or related field with current clinical expertise and knowledge of Autism Spectrum Disorders
• Must have 3 to 5 years’ work experience in the provision of ABA to children and or youth with autism, or relevant experience
• Must possess the Board Certified Behaviour Analyst (BCBA) certification in good standing 
• Must have a thorough understanding of principles and conceptual issues of ABA
• Proficiency in Microsoft Office
• Knowledge of communication assistive software applications is an asset (Pro-loquo2go)
• Experience in supervising employees is preferred
• Excellent interpersonal, conflict resolution, and administrative skills
• Demonstrates superior English communication skills both oral and written.
• Fluency in more than one language is considered an asset and proficiency in French is preferred
• Demonstrates the ability to engage in respectful interactions with others and address situations in ways that respect diverse backgrounds and lived experiences
• Must have a strong work ethic, that includes but is not limited to:
  • Integrity
  • Accountability
  • Punctuality
  • Regular and consistent attendance

ADDITIONAL REQUIREMENTS: 

• Satisfactory clearance under the Vulnerable Sector Screening process
• Must be able to work flexible hours as working evenings and weekends (Saturdays) is required
• Valid and current First Aid and CPR certification
• Valid and current SMG Training (Safe Management)

Lumenus offers a broad range of high quality mental health, developmental, autism and early years intervention services to children, youth, families, and adults across Toronto. We offer a dynamic and enriching work environment, one that provides opportunities for growth and personal fulfillment. As a team we work together to ensure every Lumenus client has the support they need to be seen, be heard, be well.

Lumenus offers a broad range of high quality mental health, developmental, autism and early years intervention services to children, youth, families, and adults across Toronto. We offer a dynamic and enriching work environment, one that provides opportunities for growth and personal fulfillment. As a team we work together to ensure every Lumenus client has the support they need to be seen, be heard, be well.