175 Outreach Worker jobs in Canada

Job Description

Status: Casual

Wage Range: $31.56- $33.28

Location: Vancouver, BC

Schedule: Various

Job Summary

This position is responsible for outreach activities designed to connect individuals who are homeless or at risk of homelessness with appropriate resources by use of the principles of psychosocial rehabilitation practices and in line with the mission, objectives and policies of Coast Mental Health.

Typical duties include

• Actively seek out individuals in the community who are homeless or at risk of homelessness and may require community supports and services. Assess their suitability for the program based on the established guidelines.

• Work with client support networks to facilitate successful independent living.

• Provide one to one support and counseling on life skills and health maintenance.

• Implement, when necessary, crisis management techniques.

• Participate in appropriate community / public relations regarding Coast outreach program. This includes networking with appropriate agencies, publicizing services and engaging in public presentations.

• Provide input and assist the manager with the planning, development, and evaluation of the outreach program. • Maintain all relevant records and statistics for both Coast reporting and BC Housing requirements.

• Fulfill any other responsibility as assigned and may develop within the job description.

Job Qualifications * Required Qualifications

Diploma in Community Social Service

Certificates in First Aid + CPR, WHMIS

Recent, related experience of two years Or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work

Ministry of Justice Criminal Record Clearance

Valid class 5 and access to a vehicle is an asset

Knowledge and Abilities

• Knowledge of housing issues and community resources

• Knowledge of psychosocial rehabilitation practices

• Knowledge of program policy and procedures

• Knowledge and proficiency in relevant software

• Ability to work with clients living with mental illness

• Ability to work effectively independently and in cooperation with others

• Ability to communicate effectively, both verbally and in writing.

• Physical ability to carry out the duties of the position.

• Ability to observe and recognize changes in clients.

• Demonstrated ability to facilitate groups. • Some knowledge of the criminal justice system

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

Job Description

Status : Temporary, Full-time (end date of term: November 21, 2025)

Range : $31.56- $33.28

Location : HUB | Maple Ridge, BC

Schedule: Monday-Friday 8:30am-4:30pm

Job Summary:

This position is responsible for outreach activities at the Maple Ridge HUB space. This role is designed to connect individuals who are homeless or at risk of homelessness with appropriate resources by use of the principles of psychosocial rehabilitation practices and in line with the mission, objectives and policies of Coast Mental Health. Attention to detail and strong organizational skills for record-keeping are essential for this role.

Typical duties include

• Actively seek out individuals in the community who are homeless or at risk of homelessness and may require community supports and services. Assess their suitability for the program based on the established guidelines.
• Work with client support networks to facilitate successful independent living.
• Provide one to one support and counseling on life skills and health maintenance.
• Implement, when necessary, crisis management techniques.
• Participate in appropriate community / public relations regarding Coast outreach program. This includes networking with appropriate agencies, publicizing services and engaging in public presentations.
• Provide input and assist the manager with the planning, development, and evaluation of the outreach program.
• Maintain all relevant records and statistics for both Coast reporting and BC Housing, HIMIS and City of Maple Ridge reports

• Fulfill any other responsibility as assigned and may develop within the job description.

Job Qualifications

* Required Qualifications

Diploma in Community Social Service

Certificates in First Aid + CPR,

WHMIS

Recent, related experience of two years Or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work

Ministry of Justice Criminal Record Clearance

Valid class 5 and access to a vehicle is required

Knowledge and Abilities

• Knowledge of housing issues and community resources
• Knowledge of psychosocial rehabilitation practices
• Knowledge of program policy and procedures
• Knowledge and proficiency in relevant software
• Ability to work with clients living with mental illness
• Ability to work effectively independently and in cooperation with others
• Ability to communicate effectively, both verbally and in writing.
• Strong organizational skills is required.
• Physical ability to carry out the duties of the position.
• Ability to observe and recognize changes in clients.
• Demonstrated ability to facilitate groups.
• Some knowledge of the criminal justice system

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

Job Description

Status: Casual

Wage Range: $31.56- $33.28

Location: Maple Ridge, BC

Schedule: Various

Job Summary

This position is responsible for outreach activities designed to connect individuals who are homeless or at risk of homelessness with appropriate resources by use of the principles of psychosocial rehabilitation practices and in line with the mission, objectives and policies of Coast Mental Health.

Typical duties include

• Actively seek out individuals in the community who are homeless or at risk of homelessness and may require community supports and services. Assess their suitability for the program based on the established guidelines.

• Work with client support networks to facilitate successful independent living.

• Provide one to one support and counseling on life skills and health maintenance.

• Implement, when necessary, crisis management techniques.

• Participate in appropriate community / public relations regarding Coast outreach program. This includes networking with appropriate agencies, publicizing services and engaging in public presentations.

• Provide input and assist the manager with the planning, development, and evaluation of the outreach program. • Maintain all relevant records and statistics for both Coast reporting and BC Housing requirements.

• Fulfill any other responsibility as assigned and may develop within the job description.

Job Qualifications * Required Qualifications

Diploma in Community Social Service

Certificates in First Aid + CPR, WHMIS

Recent, related experience of two years Or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work

Ministry of Justice Criminal Record Clearance

Valid class 5 and access to a vehicle is an asset

Knowledge and Abilities

• Knowledge of housing issues and community resources

• Knowledge of psychosocial rehabilitation practices

• Knowledge of program policy and procedures

• Knowledge and proficiency in relevant software

• Ability to work with clients living with mental illness

• Ability to work effectively independently and in cooperation with others

• Ability to communicate effectively, both verbally and in writing.

• Physical ability to carry out the duties of the position.

• Ability to observe and recognize changes in clients.

• Demonstrated ability to facilitate groups. • Some knowledge of the criminal justice system

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

Job Description

Status: Casual

Wage Range: $31.56- $33.28

Location: Maple Ridge, BC

Schedule: Various

Job Summary

This position is responsible for outreach activities designed to connect individuals who are homeless or at risk of homelessness with appropriate resources by use of the principles of psychosocial rehabilitation practices and in line with the mission, objectives and policies of Coast Mental Health.

Typical duties include

• Actively seek out individuals in the community who are homeless or at risk of homelessness and may require community supports and services. Assess their suitability for the program based on the established guidelines.

• Work with client support networks to facilitate successful independent living.

• Provide one to one support and counseling on life skills and health maintenance.

• Implement, when necessary, crisis management techniques.

• Participate in appropriate community / public relations regarding Coast outreach program. This includes networking with appropriate agencies, publicizing services and engaging in public presentations.

• Provide input and assist the manager with the planning, development, and evaluation of the outreach program. • Maintain all relevant records and statistics for both Coast reporting and BC Housing requirements.

• Fulfill any other responsibility as assigned and may develop within the job description.

Job Qualifications * Required Qualifications

Diploma in Community Social Service

Certificates in First Aid + CPR, WHMIS

Recent, related experience of two years Or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work

Ministry of Justice Criminal Record Clearance

Valid class 5 and access to a vehicle is an asset

Knowledge and Abilities

• Knowledge of housing issues and community resources

• Knowledge of psychosocial rehabilitation practices

• Knowledge of program policy and procedures

• Knowledge and proficiency in relevant software

• Ability to work with clients living with mental illness

• Ability to work effectively independently and in cooperation with others

• Ability to communicate effectively, both verbally and in writing.

• Physical ability to carry out the duties of the position.

• Ability to observe and recognize changes in clients.

• Demonstrated ability to facilitate groups. • Some knowledge of the criminal justice system

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

Mobile Outreach Worker

Homelessness Outreach Program

Regular Full-Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

August 15, 2025

Surrey, BC

$30.76 per hour

(subject to funding model)

35 Hours per week

August 22, 2025

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Are you passionate about making a real impact in your community? We're seeking a compassionate and driven Mobile Outreach Worker to connect with individuals experiencing or at risk of homelessness. In this dynamic role, you will build trust, provide vital support, and work closely with community partners to help people access the services they need—right where they are.

Reporting to the Program Manager, the successful candidate will deliver frontline support to individuals in need, engaging clients in various settings, including encampments, and connecting them with essential services such as housing, income assistance, and life skills coaching. This role requires close collaboration with law enforcement, community agencies, and internal teams to ensure coordinated and effective service delivery. The Outreach Worker also promotes public awareness, builds and maintains strong community partnerships, and upholds professional, ethical, and culturally responsive practices. Key responsibilities include accurate documentation, safety reporting, vehicle coordination, and contributing to strategic planning and program development.

The ideal candidate for this position will have post-secondary education in Social Services or a related field, along with experience supporting individuals with complex needs such as mental health challenges, substance use, and homelessness. They must demonstrate strong interpersonal skills, empathy, cultural sensitivity, and the ability to engage marginalized populations effectively.

Key qualifications include First Aid and Naloxone training, crisis response experience, knowledge of community resources, and a valid Class 5 BC Driver's License with access to a reliable vehicle. The role requires flexibility, risk awareness, ethical practice, and a commitment to ongoing professional development. Additional assets include Food Safe and Violence Prevention Training.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

If you are interested in this exciting opportunity, please submit your resume and cover letter through the "APPLY" button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

Job Description

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

The Settlement Outreach Worker plays a critical role in assisting immigrants and refugees with their integration into the local community. This position involves outreach, engagement, and providing essential information and support to newcomers. Through an integrated services approach, the Settlement Outreach Worker provides one-on-one detailed needs assessment and referrals, one-on-one information and orientation, group information and orientation, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients.

Responsibilities:

• Actively engage with immigrant and refugee communities to raise awareness about available settlement services.
• Conduct outreach activities at local events, community centers, schools, and places of worship to connect with newcomers.
• Build trust and rapport with immigrants and refugees to encourage participation in settlement programs and services.
• Assess client needs, including strengths and barriers, in their first language where possible, to assist in identifying immediate and long-term needs.
• Develop and monitor individualized settlement plans based on identified needs, available services, and community supports.
• Offer guidance on accessing government services, including applying for permanent residency, health benefits, and other public services.
• Provide individualized support to clients, tracking their progress and assisting them in meeting their settlement goals.
• Provide translation and interpretation support to clients.
• Follow up with clients to ensure they are receiving the support they need and address any barriers to accessing services.
• Plan and deliver group/individual orientation and information sessions on topics related to settlement.
• Work within defined program budgets.
• Maintain accurate participant files in accordance with funder and YMCA guidelines.

Qualifications:

• Post secondary degree/diploma in Social Work, Human Services, or related field.
• Intermediate (Standard) First Aid, CPR-C.
• Non-Violent Crisis Intervention and Suicide Intervention Certification preferred.
• Able to obtain a Police Information Check with Vulnerable sector.
• Minimum 2 years of experience working with immigrant, refugee, or marginalized populations in a settlement or social service setting.
• Strong working knowledge of issues/practices related to immigration and refugee issues, social determents of health, harm reduction, individual assessment, and case management.
• Strong working knowledge in culturally sensitive and trauma-informed practice, and strength-based approach.
• Fluency in multiple languages is highly desirable, especially languages spoken by local immigrant or refugee populations.
• Ability to work independently and collaboratively as part of a team in a fast-paced, dynamic environment.
• Flexibility to work occasional evenings or weekends as needed for community events or meetings.
• Proficiency in Microsoft Office, databases and other technology.
• Annual registration in a professional organization as required by law.
• Valid driver’s license and has a reliable vehicle.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Job Description

Salary: $50,108

HOUSING OUTREACH WORKER

Make a Difference with Family Services Windsor-Essex (FSWE)

At Family Services Windsor-Essex (FSWE), we empower people to overcome challenges, build resilience, and create positive change in their lives. As a trusted non-profit, charitable organization, we provide compassionate counselling and support services that help individuals feel valued, included, and connected to their community.

Our mission goes beyond service delivery we foster belonging, wellness, and dignity. FSWE team members know their work matters. We offer a supportive workplace that values innovation, collaboration, and continuous growth. Our staff enjoy a competitive benefits package, flexible work hours, and weekly wellness time, because we care for those who care for others.

If youre a passionate worker who thrives in a dynamic environment and wants to make a real impact in the Windsor-Essex community, we want to hear from you.

We are seeking a dedicated Housing Outreach Worker to join our dynamic Housing team. If youre passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to bring your skills to a team that values innovation, compassion, and community impact.

What Youll Be Doing

• Conduct outreach efforts to identify and connect with homeless individuals that require assistance. Once identified, add individuals to the BNPL through the communities coordinated access initiative.
• Meet with potential clients, assess, and determine the appropriate housing response to an individuals or a familys request for support services and accommodations to resolve their housing needs.
• Provide resources and referrals to individuals or families that assist with problem solving and address immediate needs.
• Conduct housing searches and build inventory lists of available housing units for candidates.
• Liaise with property managers, landlords, realtors, and other sources to identify and secure vacant properties for client placement.
• Assertively engage with clients to secure housing including unit rental, damage deposits, securing income assistance if required, setting up of utilities, signing of leases, and arranging for furnishings and household items to establish their homes.
• Ensure appropriate warm transfers to Housing First or other agency support teams/programs.
• Document all activities.
• Provide support as needed to the Outreach Coordinator.

What You Bring

• Bachelors degree in Social Services, or related field
• 2 years experience in case management
• Knowledge of community programs and services in Windsor Essex County is Essential
• Excellent conflict resolution, communication, and advocacy skills
• Must have a valid drivers license, automobile insurance, and use of your own vehicle
• 2 years experience in the field of housing and homelessness, mental illness, or drug use preferred
• Experience working with vulnerable individuals is an asset
• French language skills would be considered an asset

Why Join FSWE?

• Competitive benefits package
• Weekly wellness release time
• Purposeful work that supports real change in our community

At FSWE, your work truly matters. Youll be part of a collaborative, inclusive team thats deeply committed to the wellbeing of our clients and each other.

Position Details

• Job Type: | Shift Schedule: Monday-Friday 7:30am-3:30pm or 10am-6pm
• Pay Rate: $0,108 per annum. ( 27.53/hr)
• Location: 1770 Langlois Ave.

Accessibility and Equity

FSWE is an equal opportunity employer committed to equity, diversity, inclusion, and anti-racism. We welcome applicants from all backgrounds, including Indigenous peoples, racialized individuals, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request throughout the recruitment process.

Make a Meaningful Impact Apply Today!

If youre ready to be part of a compassionate team, making Windsor-Essex a better place for all, apply now to join Family Services Windsor-Essex.

Job Description

Salary: $27.92/hr - $3.68/hr

. Career Opportunity

Position Title: Peer Outreach Worker

Classification:Counsellor, Level 2

Job Type: Permanent, Full Time, 1 FTE (35 hs/week) Day, evening, overnight, and weekend shift work will be required

Department: Supportive Housing & Substance Use Health

Location: Various Locations

Reporting to: Outreach Manager

Compensation: 27.92/hr - 33.68/hr plus a comprehensive compensation package that includes time-offentitlements, health benefits, life insurance, andparticipation in the HOOPP pension plan.

Deadline to apply: October 10, 2025 by 5:00pm

Apply to:

___

About us

We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

What the Program Entails

We are seeking passionate, dedicated individuals to join our dynamic team in the Supportive Housing & Substance Use Health and contribute to meaningful change in the community.

Join us at SWCHC and become part of a dedicated team that is making a difference by providing integrated, person-centered care that empowers individuals and fosters lasting change.

What Youll Do

Reporting to the Manager, Outreach Programs, the Peer Outreach Team works as part of an interdisciplinary team to organize and support individuals dealing with substance use, mental health challenges, and homelessness.

The Peer Outreach Team will work in conjunction with all outreach programs at Somerset West CHC and Supportive Housing & Substance Use Health programs to provide a safe and accepting environment where clients can discuss their challenges without fear of judgment. This helps to reduce stigma and encourages open communication. The Peer Outreach Team will help clients access information about harm reduction strategies, such as drug poisoning prevention, and mental health resources. They will also connect clients to other services, such as: basic needs, primary care, treatment options, housing and counselling services. They may also offer support in developing coping strategies, life skills, and decision-making abilities. This empowerment will help clients take control of their lives and make informed choices. Additionally, the Peer Outreach Team will advocate for their clients within healthcare and social service systems, helping them navigate complex barriers and access the services they need.

In times of crisis, the Peer Outreach Team can provide immediate support, helping clients manage situations related to their substance use or mental health. Peer Outreach Team will provide ongoing encouragement and motivation, helping clients set realistic goals and celebrate their achievements, no matter how small.

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What Were Looking For

Life and Work Experience

• • Living and lived experience of intravenous drug use, homelessness, street involvement or sex work is an asset.
  • Experience advocating for people who use drugs is an asset
  • Experience with overdose response is an asset
  • High School or postsecondary education is an asset
  • 1-2 years experience volunteering or working in a harm reduction, drop-in or shelter program is an asset.
  • A police record check is required for this position; however, candidates with certain criminal charges may be considered on a case-by-case basis, depending on the nature of the offense.

Your Education Path

• • No educational requirement, this position is designated for people with living and lived experience, specifically drug use.
  • High School or postsecondary education is an asset

Required Language

• • French is an asset.
  • Proficiency in other languages is considered an asset.

What You Bring to the Table

• Lived experience with substance use
• Know about the challenges people who use drugs face
• Know about peer-to-peer support
• Know about harm reduction gear and support
• Able to work with and be around active drug users
• Good de-escalation skills
• Welcoming and non-judgmental
• Committed to an anti-oppressive approach and treating all individuals with respect
• Able to stay calm under pressure and always be respectful to clients
• Ability to keep client information confidential
• Strong communication skills
• Strong problem solving and boundaries
• Experience with overdose prevention and emergency response, naloxone training is an asset.
• Knowledge and understanding of sexually transmitted and blood borne infections like HIV and Hepatitis transmission.
• Know about community resources
• Availability to workdays, evenings, overnight, and weekends.
• Ability to work well with others as part of a team.
• Basic knowledge of and experience working with computers.
• Valid drivers license (Class G or equivalent) and a clean driving record is an asset.

Physical/Mental/Emotional Requirements:

This position will require the ability to:

• lift and carry items, ~approx. 25-30lbs per shift, through extended foot outreach, and ~approx. 50lbs in standing position.
• Walk approximately 5km over the course of a shift, including on uneven ground and with limited visibility; also the ability to mobile outreach support
• Make rapid safety and risk decisions using strong clinical judgment.
• Assess the safety to enter unknown locations (usually in public).
• Collect and safely dispose of used inhalation and injection equipment
• Work within a diverse team and collaborate with partner agencies.
• Engage with people in crisis and use conflict de-escalation skills when needed
• Manage multiple urgent, competing tasks daily
• Expect exposure to psychological and emotional stressors, vicarious trauma, and potential risks of violence.

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Your Day-to-Day at a Glance

As our Peer Outreach Worker your responsibilities are:

• Welcoming and orienting new clients
• Outreach services to connect with clients and refer to the Supportive Housing & Substance UseHealth services
• Assist clients to identify their needs and connect them to the necessary supports and assistancewithin the Supportive Housing & Substance Use Health programs
• Harm reduction education referral to appropriate service providers
• Giving out Naloxone Kit
• Provide outreach supports to clients within the community to access Supportive Housing &Substance Use Health services
• Peer Outreach Team will provide leadership through mentoring, empowering, and advocating forclients to access supports and help identify goals.
• Some data entry
• Learn and follow policies & procedures
• Read and respond to emails
• You will receive job-specific training, including overdose prevention, Naloxone administration,and oxygen use, but you will only be expected to assist in an emergency if both you and the Team Lead agree you are ready.

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Ready to Apply?

Take your career to the next level! Submit a cover letter and your resumeby5:00pm on October 10, 2025, to:

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Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

We sincerely appreciate your interest in working with us. Due to high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.

Job Description

Employment Status: Temporary Full-Time contract until March 31, 2026

Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

Hours of Work Schedule: 35 hours per week (1-2 evenings per week, occasional weekend work)

Position Reports To: Manager, Health Equity and Priority Population

Salary Range: Annualized salary range $50,191 – $60,542, commensurate on skills and experience, plus participation in HOOPP

Primary Work Location: 115 Grassmere Ave., Oshawa; Will be required to provide services across Durham Region and at all DCHC sites

Organization Overview

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the center of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on the health of Durham community members by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC’s 2023 – 2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC’s Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Position Overview

The Indigenous Outreach position and initiative is the result of an innovative partnership between Miwizii Biik Housing Development Corporation and Durham Community Health Centre. The (MBDC) was established in 2004 by Miwizii Biik Aboriginal Employment and Training, with a focus on training and affordable housing.

The Indigenous Outreach Worker position will provide culturally competent services across Durham Region with vulnerable and street-involved First Nation, Métis and Inuit individuals who may be at risk or have contracted Covid-19. The primary focus of this position is to respond to the housing/health/safety needs of individuals who may be negatively impacted by Covid-19.

The Outreach Worker assists clients using a wholistic approach focused on wellness and safety, decreasing risks and challenges facing the Indigenous Community as well as rebuilding and attending to practical needs (ie. shelter, food insecurity, transportation, housing subsidy and isolation issues). This position coordinates and organizes services for individuals, offers support to people that are vulnerable and living on the street or are in compromised housing arrangements.

The Indigenous Outreach Worker will collaborate within an interdisciplinary team of health professionals across the community network that influence the health environment targeted to Indigenous clients, as well as within the Agency’s team structure, in support of goals that align with the response to supporting Indigenous Peoples.

Key Responsibilities

Outreach Services

• Provide a range of Outreach support services that promote wholistic wellbeing for those with experiencing homelessness, at risk of homeless or in a crisis situation.
• Provide financial aid to those needing short term financial support for personal services such as prescription medication costs, physiotherapy services, transportation, food vouchers, etc.
• Provide a range of opportunities for clients to learn daily life and living skills, while increasing their sense of community and belonging and connection to culture and traditions as necessary.
• Provide comprehensive culturally appropriate resources and culturally relevant service plans.
• Educate clients about their tenant rights and responsibilities.
• Contribute to the coordination, planning and enhancement of local services, including those from Indigenous agencies and partners.
• Support the implementation of realistic and culturally relevant goals and objectives through regular community and home visits.
• Act as an advocate on clients’ behalf
• Access and utilize community resources for clients.
• Keep detailed client records to provide quality care.
• Coordinate and submit expense claims to financial services.
• Participate in events, workshops/orientations for clients and community
• Coordinate, support and facilitate Indigenous based programming.

Administration, Quality Improvement and Reporting

• Document within DCHC’s EMR, information regarding outreach contacts.
• Complete Incident Reports as required.
• Follow policies and standards regarding confidentiality and documentation.
• Ensure all necessary reports are completed accurately and in a timely manner.
• Attend relevant team meetings and planning activities.
• Participate in quality improvement and evaluation activities.
• Work with the health and safety guidelines provided by the agency, which includes annual mandatory training requirements

Key Qualifications

• Completion of a formal 2-year post-Secondary program at a Community College (Health/Social Services).
• One year experience working with the Indigenous community
• Broad knowledge of Indigenous issues, history, culture and tradition
• Experience providing support services
• Current knowledge of community programs, services and resources
• Highly organized and compassionate
• Understanding and willingness to practice Covid-19 safety protocols
• Available to work a flexible schedule
• Valid driver’s license is required, and regular access to a vehicle

The Indigenous Outreach Worker is expected to make face to face contact with individuals from a 2- metre distance. Durham CHC will provide PPE in the form of face masks, gloves, and disinfectant.

Applicants are encouraged to consider:

• May experience stress due to regular interaction with individuals in crisis.
• May be exposed to Covid- 19 illness and must always adhere to Covid-19 protocol
• May be in contact with individuals and families in crisis as a result of mental health issues, substance use and/or not attentive to personal health and safety for themselves.
• Regular interaction and collaborative work with cross-disciplinary colleagues and community care partners.
• Must monitor their own time and stress levels to ensure that they are able to effectively assist clients.
• Must be able to work in a variety of social and physical settings including walking on uneven surfaces and unexpected conditions (ex. tent city).

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA),the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact Human Resources at , or by email to Durham Community Health Centre, and staff are dedicated to creating an inclusive environment that welcomes diversity