239 Paladin Security jobs in Canada

Job Description

Commissionaires BC is proud to provide security services to a Government of Canada Public Safety site located in Burnaby.

We are currently looking for security professionals who would be interested in working at a high profile Government of Canada site, and are comfortable and able to go through a Top Secret Clearance process.

Successful candidates will need to have an open availability, including weekends and overnight shifts. 

Ideal candidates would be:

• Able to provide superior customer service to both customers and clients
• Experienced in following strict protocols and dealing with emergency situations
• Be of good character and sound mind,
• Honest and trustworthy
• Reliable
• Capable of obtaining a Top Secret Clearance. 
• In possession of valid BC Security Licence and OFA 1 certificate or willing to obtain
• Able to work shift rotations including mornings, afternoons and graveyards

Top secret clearance requirements:

• Minimum of 10 years living Canada
• Must hold Canadian citizenship 
• Have no criminal record or association with criminal activities (including family, friends and acquaintances)
• The test itself comprises of:
  • Completion of comprehensive paperwork
  • Thorough and intense investigation on past activities, associations and your character
  • Examination of vices, dishonesty, and financial status
  • Polygraph Test – Must complete and pass testing

**Please note – due to the nature of the clearance, processing times can take 10-12 months to complete. Commissionaires would be able to offer temporary employment in the meantime**

What’s in it for you:

• Opportunity to work for high profile government site
• Competitive wages
• Potential future career opportunities within Public Safety
• Bonus Program
  • $250 – Once Top Secret Clearance has been obtained

Site role and responsibilities:

• Liaise with all security personnel regarding specific activities or concerns, maintaining open communication
• Monitoring of CCTV cameras, reviewing situations and reporting/advising on-site personnel of appropriate response
• Greet visitors and staff members
• Ensure confidentiality for staff members and the site
• Enforce building security, and maintain a safe environment for all personnel and the public
• Manage incoming calls, inquiries, and pass along vital information
• Respond to inquiries according to site access protocols
• Respond to emergency situations

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Job Description

Salary: $73,150 - $101,000 annually

ABOUT WILLIAMS LAKE FIRST NATION (WLFN)

The Williams Lake First Nation (WLFN), or the Texelcemc (people of WLFN) have belonged to the Secwepemc (or Shuswap) Nation for over 6500 years. Today, the WLFN community includes a growing population of over 800 registered members who live on reserve in Sugar Cane, in nearby Williams Lake, BC, and across the globe.

We are Culturally Centered, Future Focused. WLFN provides staff with an excellent benefits package, RSP matching up to 8%, 3 weeks' vacation upon completion of probationary period, and many other benefits.

Deadline for Applications: Open until filled.

POSITION

Under the guidance of the Senior Law Enforcement Officer, the Law Enforcement Officer is responsible for the enforcement of the Williams Lake First Nation's (WLFN) laws, programs, and initiatives through a proactive, sustainable, trauma-informed, holistic approach to community safety. This job will conduct investigations and inspections, respond to complaints in a professional and timely manner and work to achieve voluntary compliance whenever possible, utilizing excellent customer service skills. The Law Enforcement Officer will have a vital role in working closely with the WLFN administration, other external agencies, and community members to promote a safe and secure place for the members of Williams Lake First Nation.

Employment Type

Permanent, Full time, 7 days on, 7 days off.

Probation Period

3 months from the date of hire.

Education Required

• Bylaw Certificate.
• Graduated recruit training from a recognized Police, Sheriff, CBSA, Federal Corrections, DFO or equivalent training from other Law Enforcement Agencies.
• RCMP Security Cleared RCMP Reliability Status Clearance and Vulnerable Sector Check.
• Bondable and clear criminal records check.
• First Aid and CPR Certificate.

Experience Required

• Minimum 3 years experience in by-law enforcement or a related field. Peace officer experience may be considered.

Overtime Status

Non-Exempt.

DUTIES & RESPONSIBILITIES

Law Enforcement

1. Monitor and ensure compliance with respect to the various WLFN policies and laws, such as the WLFN Fire Protection Law, WLFN Trespass & Nuisance Law, WLFN Cannabis Law, WLFN Land Code, Animal Control, and WLFN Matrimonial Real Property Law in the WLFN community.
2. Investigate and track complaint areas and manage files to completion.
3. Undertake enforcement duties, including the issuing of fixed penalties for offenses.
4. Liaises with other stakeholders, including government agencies, law enforcement, and regulatory agencies, including (but not limited to) RCMP, City of Williams Lake, 150 Mile House Fire Department, Ministry of Environment, BC Conservation, and BC Corrections.
5. Work with the WLFN Indigenous Policing Services (IPS) Constable (RCMP member assigned to WLFN to support prevention and promote relationships).
6. Collaborate with the WLFN Social Development and Health Station team to provide support services and referrals to child or youth endangerment issues.
7. Inspect properties to determine compliance with WLFN Housing policy in conjunction with the Housing department.
8. Attend and give evidence in court, if required.
9. Research and prepare correspondence, including Orders to Comply.
10. Follow up with concerns from staff regarding safety issues with clients.
11. Promote public safety in all areas including vehicle safety, ATV, snowmobile safety, bicycle safety, pedestrian safety, etc.
12. Discuss law requirements with individuals involved and attempt to reach an understanding and obtain voluntary compliance with the law.
13. Patrol community during work hours to ensure safety. Work with PD Security after hours as directed by immediate supervisor.
14. Deliver BCRs, eviction notices, etc. when requested.
15. Be available to discuss key community issues with elected officials and the CAO during duly convened Council meetings.
16. Supports the mission, vision, and values of Williams Lake First Nation.
17. Contributes to WLFNs ongoing success by accomplishing other duties as required or assigned.

Community Safety

1. Provide a visible presence in our communities in order to reduce the fear of crime and reassure local people and make them feel safe and proud of where they live.
2. Develop community spirit, by being approachable, responsive and by communicating positive news and dealing with problems quickly and professionally.
3. Support vulnerable residents of all ages in a courteous and sensitive manner.
4. Develop links with youth and other community groups and work with them to cut down on disorder.
5. Encourage residents to take responsibility for reporting anti-social behavior and the outcomes of such behavior.
6. Promote a caring, helpful, and unbiased attitude towards residents, visitors, the general public and remain polite and courteous.
7. Report community safety issues raised by members, or environmental problems they see around them e.g. incidents, hazards, defects, fly-tipping, dog fouling, graffiti, litter, and vandalism.
8. Write concise reports following incidents and process information accurately.
9. Participate and assist in community-based events or at local initiatives.
10. Undertake basic administrative and clerical duties as required.
11. Monitor situations using CCTV or other equipment.
12. Attend community-based meetings as directed, often in the evening.

The duties listed are provided as examples of area of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the organization.

Preference will be given to those of Aboriginal Ancestry - per Section 16(1) of the Canadian Human Rights Act.

We thank all those individuals who applied. Given the large number of applicants we receive for our job postings, only those selected for an interview will be contacted.

Are you interested in relocating but want to know more about why you should make the move to the Cariboo? Learn more here!Make the Move - Cariboo Regional District (cariboord.ca)

Managing Partner, IT Strategy Consulting, Public Safety and Justice

Who we are

Gartner's Consulting business is an extension of Gartner's industry-leading Research. We partner directly with CIOs and business leaders across industry and government, helping organizations make smarter and faster decisions to achieve their mission-critical priorities.

We are a diverse team of strategy thought leaders, specializing in technology innovation and transformation.

The strategic consulting engagements we deliver are unbiased and independent, helping challenge conventional thinking and accomplish ground-breaking results for our clients across all areas of their business.

What you'll do

Our Managing Partners are responsible for Gartner Consulting's relationship with a portfolio of Gartner accounts within Public Saftey and Justice Industry based on the West Coast.

As a Managing Partner, you'll advise clients at the highest strategic level with both big-picture and tactical guidance on how technology enables a wide range of business outcomes. Your main goal is to develop compelling proposals and corresponding business plans that marry Gartner's key insights to clients' critical business objectives and help them: achieve mission critical objectives; develop best of breed Transformation strategies; reach their organizations' strategic goals.

You will articulate to clients (CIOs, CTOs, CEOs, CMOs, CDOs and other business leaders) the breadth and depth of Gartner Consulting Solutions; Drive strategic deals in key accounts with repeatable potential.

Lead pursuit development efforts; Build accounts over time, by shifting from transactional activity toward a business stream driven by growing client relationship and trusted advisor status; Execute account planning

What you'll need:

• A strong passion for the Public Safety and Justice domain
• Experience within a well-regarded management consultancy in a project delivery and sales capacity
• Prior experience in a problem-solving capacity such as a solution/technical architect or analyst preferred
• Thorough understanding of the full criminal justice process from arrest to charging, disposition and corrections, including the agencies involved, statutory responsibilities and constraints, and policy level priorities such as reduced recidivism, enhanced accountability, use of diversion and improved equity and access to justice
• Ability to persuasively communicate with executive and elected criminal justice agency leadership by aligning IT initiatives with criminal justice strategic and policy priorities
• Subject Matter Expertise in Integrated Justice Information Systems (IJIS) including inter-agency governance alternatives, data sharing architecture alternatives, integration implementation challenges, and practical use of national standards
• Subject matter expertise in three or more designated criminal justice application areas (court CMS; court e-Filing; prosecution CMS; public defense CMS; police RMS, police accountability (EIS, UOFS, complaints); criminal history), inclusive of:
  • Vendor market insights including leading, emerging and declining vendors and associated trends
  • Business capabilities and associated functional requirements
  • Architectural alternatives contextualized to agency needs and vendor offerings such as on premises and SaaS deployments, low-code platforms, etc.
  • Solution implementation strategies and risks inclusive of phasing approaches, governance and data migration

• Conceptual understanding of data structures and data integration approaches
• A consistent track record of growing and leading people and building high-performing teams that leverage technology to drive the mission-critical priorities of commercial or government entities
• An ability to inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal
• An unwavering sense of ownership and commitment to the success of your team, and willingness to provide constructive/ corrective action when/ if needed
• Demonstrated intellectual curiosity and the creative development of solutions and strategies to solve client problems. Must adapt Gartner frameworks and methodologies to strike at the heart of a client's most pressing business challenges
• Strong sales acumen, leveraging a keen understanding of client goals with Gartner solutions to meet mission critical priorities aligned with industry leading practices
• High interest in project delivery to oversee and participate in execution of sold engagements through to achieving desired outcomes and high client satisfaction
• An ability to be hands-on and to manage multiple client priorities simultaneously
• MBA or other advanced degree preferred

Who you are:

• Comfortable selling to, influencing and building trust-based, value-added relationships with senior executives and elected officials
• Developing solutions and being involved in project delivery / management
• Coachable and embracing of best practices and feedback as a means of continuous improvement
• A consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
• Proven track record in achieving / exceeding revenue targets Gartner is committed to diversity, inclusion and engagement across all aspects of our business.

#LI-SC2

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 ( or by sending an email

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Job Description

Career Opportunity

The Calgary TELUS Convention Centre (CTCC) hosts conventions, tradeshows, and meetings for national, international, and local groups. We are currently looking to fill two full-time Security Services Agent positions in our Security Services Department.

The mandate of Security Services is to deliver professional and results-oriented security services to the CTCC business units, visitors, and clients, including, but not limited to, life safety and emergency response. 

Reporting to the Manager, Security Services and Team Lead, the Security Services Agent is responsible for maintaining the security and safety of people and property within and surrounding the CTCC, +15 connections, and for providing ancillary business and customer services to other staff members, clients, and the public.

Due to the dynamic nature of this position, a high level of critical-thinking skills is required to meet the standards of this position and adequately perform situational risk and event-related assessments, interact with a variety of clientele, and implement sound judgment in situations requiring the use of discretion.

Duties and Responsibilities

• Under guidance and direction from the Manager, Security Services and Team Lead, Security Services, perform security operations for the CTCC while functioning ethically, efficiently, effectively, and with the utmost professionalism.
• Monitor, investigate, patrol, and protect persons and/or property to deter or detect loss for persons, property, or premises under the care and control of the CTCC.
• Perform investigations pertaining to, but not limited to, loss of or damage to property, premises, and/or persons under the care and control of the CTCC.
• While operating within the legal authority and the policies/procedures of the CTCC, conduct searches of the person(s), personal property, or premises for the purpose of protection or loss prevention.
• While operating within the legal authority and the policies/procedures of the CTCC, utilize authorized methods of physical subject control, arrest, and defensive tactics to remove or restrain individuals demonstrating criminal conduct or active damage to property, premises, and/or persons under the care and control of the CTCC.
• Comply with legislation governing security and investigative services as defined in the Security Services and Investigators Act, the Security Services and Investigators Regulations, and the Security Services and Investigators Act Ministerial Regulations, including but not limited to maintaining license status, training qualifications, authorized equipment, reporting requirements, complaint processes and Code of Conduct.
• Demonstrate an understanding of customer requirements and provide outstanding quality of service in accordance with company and industry standards.
• Complete assigned duties in accordance with internal policies and procedures.
• Facilitate response to emergency operations and incident response, including assuming the role of Incident Commander in a traditional Incident Command System setting.
• Establish and maintain relations with external agencies, including neighbouring properties, local law enforcement, and municipal agencies.
• Maintain access control by managing access control systems, including but not limited to creating, issuing, and tracking instruments of access control (cards, locks, keys).
• Coordinate and complete event-related security requests and work orders as required.
• Facilitate and coordinate third-party contracted security services, medical services and pay duty officer requirements as required.
• Monitor alarm systems, access control, and surveillance system.
• Complete and maintain records, logs, reports, inventories, and other documentation in compliance with regulatory authorities and CTCC policies and procedures.
• Acquire and maintain adequate certification or training as required.
• Adhere to CTCC and Occupational Health & Safety regulations and performance standards.
• Liaise with clients, contractors, service providers, employees, and other stakeholders.
• Undertake other duties and projects as required.

Requirements

To be considered for the listed position of Security Services Agent, all applicants must:

• Be legally eligible to work in Canada
• Be flexible to work a rotational shift under an Averaging Arrangement - including nights, weekends, and holidays as required.
• Possess a High School Diploma or equivalent.
• Possess and maintain a valid Government of Alberta Security Services license with no restrictions defined by the Security Services and Investigators Act & Regulations.
• Possess a minimum of two (2) years of experience in a security and incident-response-related field.
• Possess and maintain training requirements including, but not limited to, the following:
  • First Aid (Standard Level C with AED or equivalent).
  • Alberta Basic Security Training or equivalent.
• Maintain a strong sense of personal integrity, confidentiality, and a consistent work ethic.
• Work well under pressure with the ability to multi-task and manage time effectively.
• Possess average technological skills and knowledge including, but not limited to, the following:
  • Windows 10 OS
  • Microsoft Office Suite (Word, Excel, Outlook)
• Display an exceptional level of excellence, professionalism, and pride in customer service.
• Maintain strong interpersonal, conflict resolution, and verbal/written communication skills
• Possess an aptitude for critical thinking, resourcefulness, and troubleshooting.
• Be able to work in a team environment and/or independently as required.

Assets

• Post-secondary (degree, diploma, or certificate) in a related field.
• Solicitor General certified use-of-force training (HFRG or equivalent);
• Incident Command System (ICS) training (100 or 200)
• Verbal de-escalation and/or tactical communications training.
• Working knowledge of OH&S regulations and risk assessment analysis.
• Experience in a hospitality and/or high-level customer service environment.
• Previous experience or knowledge of access control, CCTV, and report writing systems.
• Previous experience with building life safety systems.

Physical Requirements

• Standing on feet for long periods of time.
• Physically fit to have the ability to lift heavy weight, walk in excess of 10 KM per shift, execute subject control, and execute defensive tactics.
• Comfortable working at heights.
• To be able to monitor video monitors and perform computer-related tasks.
• To be able to discern colours.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support and grow. 
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

The Calgary TELUS Convention Centre is committed to protecting employees and others from all hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.

Individuals interested in applying for these positions can apply online at Careers - Calgary TELUS Convention Centre. This posting will close on Tuesday, August 19, 2025 .

We thank all applicants for their interest.

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Manager is accountable for ensuring the successful delivery of high-quality services per the Statements of Work (SOW). The Manager is focused on enabling their team through strong leadership, mentoring and active coaching to develop skills. The role will be measured on customer satisfaction, customer loyalty, reference-ability, employee engagement, and efficiency gains. The Manager – Managed Security Services will have a solid foundation in managed services and market-leading security technologies so as to be effective in the role.

This position develops operational plans to execute previously developed strategies for a sub-function or business segment. The Manager has specific influence and control over discretionary spending in an area of responsibility, but has no direct budgetary responsibility.

What you will do:

• Designs and implements operational reporting to ensure the successful delivery of the managed services
• Assists in the development of departmental KPIs and objectives
• Accountable for the KPI targets and objectives being delivered for your team.
• Identifies and executes on process improvement initiatives, improving the Service Delivery model, gaining more efficiency while adding additional value
• Confidently runs departmental and customer facing meetings, delivering effective, concise content during all interactions; focusing on the key message they want to convey while explaining the function and value of our approach to service delivery by highlighting our differentiated services per MSS positioning
• Builds and manages client relationships as a Trusted Partner, effectively managing client escalations, working collaboratively with the Sr. Manager and cross-functional delivery teams to maintain strong communications
• Ensures the team is positioned to deliver high quality services in alignment with the SOW through accurate resource assignment, workload prioritization and scheduling
• Accountable for the quality and consistency of the documentation, processes and knowledge base for their team and customers, ensuring that it is consistent and up to date with current process and knowledge.
• Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and mentoring their coworkers.
• Works collaboratively with the Supervisor, and directly with their team, in our coaching program, providing consistent and constructive feedback to their team as a coach, in alignment with our Trusted Advisor program, identifying performance opportunities and risk by uncovering and recognizing patterns in our service delivery impacting the client experience.
• Performs quality assessment (QA) of the teams work as part of regular coaching to ensure outputs are aligned with objectives and KPIs
• Actively recognizes team members for developing client loyalty and coaching peer coworkers.
• Support the launch of new service offerings
• Identifies and implements solutions for business process deficiencies, service performance issues, team utilization and SOW alignment.
• Develops reports, presentations and documentation for the team, providing a clear foundation and structure for service delivery
• Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles
• Identifies and outlines new Trusted Advisor programs based on client feedback and coworker coaching.
• Maintains a strong network and promotes the organization at various meetings, forums, panels, publications, and conferences
• Develops and coaches Trusted Advisor skillsets within the team
• Begins to establish thought leadership in the industry

What we expect of you:

•  Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives with a significant and material focus on cybersecurity that improved and transformed the business, OR
• 11 years total of Information Technology experience to include 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives with a significant and material focus on cybersecurity that improved and transformed the business 
• At least 2 years of experience with people, project or customer account leadership.
• At least 3 technical advanced or expert level certifications in Managed Security Services disciplines, including but not limited to: 
• Microsoft SC-200, SC-100, SC-300, SC-400; CCNP Security, CyberOps Professional, CCIE Security; Palo Alto PCNSE, Cortex XDR-PMXdC; IBM QRadar Security: Administrator, Deployment Professional; SANS GCIA, GCIH, GSOM, Splunk, CrowdStrike Falcon: CCCS, CCFR, CCFH, CCFA; CISM, CISA. CEH; or similar technology certifications
• Understanding of IT processes, SOC/NOC processes and procedures; Knowledge of ITIL and COBIT frameworks with relevant certification is a plus.
• The position is part of a 7-day per week, 24-hour per day managed services operations. Must be available to work outside of the regular business hours which may include weekends and holidays.
• Excellent prioritization / and time management skills, including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously.
• Experience managing and leading IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio 
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated ability to lead and facilitate the investigation of complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
• Proven ability to select resolutions and techniques that meet both technical and business requirements within the context of best practices, and make recommendations to achieve targeted objectives
• Clear, concise, and engaging communication and presentation skills in various settings.
• Collaborative problem-solving approach and mentorship ability.
• Proven ability in team leadership roles and empowering others to increase contribution and level of responsibility
• Consistently achieves high levels of customer satisfaction.
• Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• 15% ability to travel as needed

Salary: $145,000

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Security Specialist – Automation Engineering provides second-level technical support and engineering expertise in SOAR platforms and automation tooling. This role is ideal for a hands-on engineer with a strong foundation in scripting, system administration, and security operations. The Specialist will contribute to the design, implementation, and continuous improvement of automation workflows and security orchestration.
What you will do: 

• Deliver and support SOAR engineering solutions using Python and Git/SCM
• Administer Linux systems and develop Bash scripts for automation
• Troubleshoot and resolve escalated incidents related to automation pipelines and security tooling
• Collaborate with SOC/NOC teams to integrate automation into operational workflows
• Participate in the development of SOPs and technical documentation
• Mentor junior analysts and contribute to knowledge sharing
• Participate in internal client meetings and provide technical insights

What we expect of you: 

• Strong experience in SOAR engineering (e.g., Cortex XSOAR, Splunk SOAR).
• Proficient in Python scripting and Git CLI.
• Solid understanding of Linux administration and Bash scripting.
• Excellent communication and collaboration skills
• Experience with Ansible and AWX/Tower a plus
• Familiarity with Microsoft Power Platform a plus
• Exposure to AI/ML in security use cases a plus
• Experience with Docker/Kubernetes environments a plus
• Prior work in NOC a plus

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Consultant – Automation Engineering leads the administration and optimization of SOAR platforms and automation infrastructure. This role is responsible for driving technical excellence, mentoring team members, and ensuring the delivery of secure, scalable, and efficient automation solutions across the security operations landscape.

What you will do: 

• Administer and optimize SOAR platforms and automation pipelines
• Lead the implementation of Infrastructure as Code (IaC) using Terraform
• Provide technical leadership in Python scripting and Git CLI usage
• Collaborate with SOC/NOC teams to align automation with operational needs
• Develop and maintain SOPs, knowledge base articles, and training content
• Conduct performance analysis, system testing, and tuning
• Act as a trusted advisor to internal stakeholders and clients

What we expect of you: 

• Proven experience in SOAR administration and security automation.
• Strong Python scripting and Git CLI proficiency.
• Experience with Terraform and Infrastructure as Code practices.
• Background in NOC/SOC operations.
• Excellent communication, presentation, and mentoring skills.
• Experience with Ansible and AWX/Tower a plus
• Familiarity with Microsoft Power Platform and Microsoft Graph a plus
• Exposure to AWS environments and AI/ML integrations a plus

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.  

Job Summary

 The Sr. Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What you will do:

• 24x7 Support – 60% job weight
  • Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
  • Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
  • Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments
  • Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems
  • Provides technical knowledge transfer to clients and internal department on low complexity problems
  • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
  • Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Service Delivery Improvement - 20% job weight
  • Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests
  • Development of Standard Operating Procedures (SOPs) and knowledge base articles
• Professional Development – 20% job weight
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
  • Participate notably in assigned self-paced trainings

What we expect of you:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR
• 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and/or working in a security operations center
• At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:
  • CCNP Security, PCNSE, Cortex XDR: PCDRA, IBM QRadar Security Administrator; Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer:, CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications
• The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

• Provide direct client support, managing tickets and handling calls.
• Collaborate internally and externally to troubleshoot technical issues.
• Analyze and resolve problems across MSS supported technologies.
• Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Contribute to team objectives and maintain high customer satisfaction.
• Mentor less experienced team members and prioritize tasks effectively.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• Actively engage in coaching and continuous learning to enhance technical skills.
• Apply critical thinking and problem-solving abilities to address challenges.
• Experience in client-based support
• Clear understanding of Managed Security Services offerings and business proposition
• Excellent communication and collaboration skills.
• Ability to work independently and under minimal supervision

About us   

We make technology work so people can do great things.   

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   

Pay: $ 35.91 hourly
Benefits overview: -info.com/
Salary ranges may be subject to geographic differentials 

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.